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SBI Life Insurance Customer Care No. 1800 267 9090

Updated on Wednesday, 17 December 2025 - 5:42pm
Organization: 
Toll free Number(s): 
  • 1800 267 9090 (For Customer Support, 24x7)
All India Number(s): 
  • 022-6191 0000 (For Contact Support)
  • 902 900 6575 (Missed Call No. To Register On WhatsApp)
International Numbers: 
+91 022 69289090 (For NRI Customer Support)
Website: 
Official Website
iOS App: 
SBI Life Smart Care
Android App: 
SBI Life Smart Care

Email

  • info [at] sbilife [dot] co [dot] in (For General Query)

Important Links

SMS Service

Send SMS to 56161 or 9250001848 from your registered mobile number for SMS Service .

Sr. No. Service Keyword Details
1 Policy Status POLSTATUS<<space>> (Policy Number) Check the status of your policy
2 Policy Dispatch Details NEWPOL <<space>> (Policy Number) Get Policy Dispatch details for a new policy purchased in the last six months
3 Premium-related Information RENDT <<space>> (Policy Number) Find the next premium amount due and premium due date
4 Fund Value or Policy Value FV<<space>>(Policy Number) Get the latest value of your policy
5 Fund Switch Transaction Details SWTR <<space>> (Policy Number) Get details of your last fund switch request
6 Email ID MYEMAIL<<space>> (Policy Number)<<space>><<New Email id>> Register or update your Email ID (send from registered mobile number)
7 PAN Number PAN<<space>> (Policy Number) <<space>><<PAN number>> Update your PAN number in your policy (send from registered mobile number)

Missed Call Service

Sr. No. Service Contact No.
1 Know your Fund Value 022-62458501,
022-27599901
2 Get Premium Paid Certificate 022-62458504,
022-27599904
3 Get in touch with representative for Offline Product Purchase 022-62458508
4 Get update on Policy Not Received 022-62458502
5 Get update on Renewal Premium Payment 022-62458511
6 Update Personal Details 022-62458512
7 Get E Policy Bond 022-62458513
8 To Register Whatsapp Services 9029006575

Claim Process

  • For any query related to claim, you can contact at 18002679090 or mail at claims [at] sbilife [dot] co [dot] in .
  • You can also fill this Claim Form .
  • You can also visit your nearest Branch Locator .

Grievance Redressal

Level 1:

  • For any query/complaint, you can call at 18002679090 or mail at info [at] sbilife [dot] co [dot] in .
  • You can also fill this Complaint Form .
  • You can also contact to the Grievance Redressal Officer given below :-
    Sr. No. Region Contact No. Email Address
    1 Ahmedabad 079-66103333 gro [dot] ahmedabad [at] sbilife [dot] co [dot] in SBI LIFE Insurance Co. Ltd 1st Floor, Akshar Arcade,
    Opposite Navranpura Fire Station, Navrangpura 380006
    2 Andhra Pradesh 0866-2463142 gro [dot] andhrapradesh [at] sbilife [dot] co [dot] in H.No. 59A-1-5/1, 2nd & 3rd Floors, Sri Hari Towers, K P Nagar,
    Vijayawada, NTR District520008, Andhra Pradesh
    3 Bangalore 080-25944961 gro [dot] bangalore [at] sbilife [dot] co [dot] in 2nd Floor, Sri Sairam Towers, No. - 24, K. P. Puttanna Chetty Road,
    5th Main, Chamarajpet, Bangalore, Karnataka - 560018
    4 Bengal 033-66257501 gro [dot] bengal [at] sbilife [dot] co [dot] in 4th Floor, Kankaria Centre, 2/1, Russel Street, Kolkata, Kolkata District,
    West Bengal - 700071
    5 Bhopal 0755-4031800 gro [dot] bhopal [at] sbilife [dot] co [dot] in SBI LIFE Insurance co ltd 2nd floor, ranjeet tower plot no 8 M.P Nagar,
    Zone 2 bhopal
    6 Bhubaneswar 0674-2652601,
    0674-2652666    		 gro [dot] bhubaneswar [at] sbilife [dot] co [dot] in SBI Life Insurance Co.Ltd ,5th & 6th Floor, Infinia Tower,Plot No E/3,
    Chandaka Industrial Area, Infocity , Patia,Bhubaneswar, Dist- Khurda-751024
    7 Chandigarh 0172-2672510 gro [dot] chandigarh [at] sbilife [dot] co [dot] in Plot no.144, 4th Floor, Industrial Area - Phase - 2, Chandigarh - 160002
    8 Chennai 044-24888001 gro [dot] chennai [at] sbilife [dot] co [dot] in No. 6A, 4th Floor, Centennial Square, Dr. Ambedkar Salai, Kodambakkam,
    Chennai District, Chennai - 600024
    9 Delhi 011-23464900 gro [dot] delhi [at] sbilife [dot] co [dot] in 2nd floor, B-201A to B-201G, The Statesman house, Barakhamba Road,
    New Delhi, Central Delhi District, Delhi - 110001
    10 Jaipur 0141-2388539 gro [dot] jaipur [at] sbilife [dot] co [dot] in 2nd Floor, ARG Corporate Park,Plot no. 8 and 9, Gopal Bari, Ajmer Road,
    Jaipur, Jaipur District, Rajasthan - 302001
    11 Kerala 0471-2312014 gro [dot] kerala [at] sbilife [dot] co [dot] in T.C 15/183, Chennankara Building, Vellayambalam, Vazhuthacaud Road,
    Althara Junction, Trivandrum, Trivandrum Dist., Kerala - 695010
    12 Lucknow 0522-2723520 gro [dot] lucknow [at] sbilife [dot] co [dot] in IXth Floor, Cyber Heights, TC/G-2/2 & TC/G-5/5, Vibhuti Khand, Gomti Nagar,
    Lucknow District, Lucknow, Uttar Pradesh - 226010
    13 Maharashtra 022-66283110 gro [dot] maharashtra [at] sbilife [dot] co [dot] in Natraj 3rd floor, M.V Road, Western Express Highway Junction, Andheri (E),
    Mumbai, Maharashtra,400069
    14 Mumbai Metro 022-66283140 gro [dot] mumbai [at] sbilife [dot] co [dot] in 3rd floor, Natraj, M.V. Road & Western Express Highway Junction,
    Andheri East, Mumbai- 400069
    15 North East 0361-2463357 gro [dot] northeast [at] sbilife [dot] co [dot] in 2nd Floor, Robin Square, Located at Reliance Trend Building, Beltola Basistha Road,
    Guwahati, District - Kamrup Metro, Assam Pin 781028
    16 Patna 0612-2221935 gro [dot] patna [at] sbilife [dot] co [dot] in 6th Floor, Patna One Mall, Circle No. 06, Holding No. 177 (Old) & 139 (New),
    Plot No. 161 (Part), Dak Banglow, PS Kotwali, Patna District, Patna, Bihar - 800001
    17 Telangana 040-23421301 gro [dot] hyderabad [at] sbilife [dot] co [dot] in 4th Floor, D. No.6-3-1090/B/4, The Grand, Raj Bhavan Road, Somajiguda,
    Hyderabad, Hyderabad District, Telangana - 500082

Level 2:

  • If your query is not resolved, then you can contact to the details mentioned below :-
    Address: SBI Life Insurance Company Limited Central Processing Centre
    7th Level (D Wing) & 8th Level, Seawoods Grand Central, Tower 2,
    Plot No R-1, Sector - 40, Seawoods, Nerul Node, Navi Mumbai - 400706
    Sr. No. Designation Contact No. Email
    1 EVP & Head - Customer Service & Experience 022-66456785 hcr [at] sbilife [dot] co [dot] in
    2 Chief of Customer Service & Experience 022-66456200 ccseoffice [at] sbilife [dot] co [dot] in

Level 3:

NRI Customer Support

Contact No.: (+91) 022 69289090
Email: nriservices [at] sbilife [dot] co [dot] in
For more details please read .

Nodal Officers Contact Details

Sr. No. District Name Contact No. Email
Nodal Officer
1 Patiala (Punjab) Mr. Devinderpal Singh 0175-5016581 devinderpal [dot] singh [at] sbilife [dot] co [dot] in
2 Bathinda (Punjab) Mr. Ajay Kumar 0164-5013042 ajay [dot] kumar14 [at] sbilife [dot] co [dot] in
3 Amritsar (Punjab) Mr. Ankush Mahajan 0183-5013680 ankush [dot] mahajan [at] sbilife [dot] co [dot] in
4 Jalandhar (Punjab) Mr. Sandeep Singh Bachra 0181-5051034 sandeep [dot] bachra [at] sbilife [dot] co [dot] in
5 Ludhiana (Punjab) Mr. Ramer Kumar 0161-5050109 ramer [dot] kumar [at] sbilife [dot] co [dot] in
6 Haramshala (Himachal Pradesh) Mr. Rahul Pathania 01892-228210 rahul [dot] pathania [at] sbilife [dot] co [dot] in
7 Hamirpur (Himachal Pradesh) Mr. Ashish Mankotia 01972-222137 ashish [dot] mankotia [at] sbilife [dot] co [dot] in
8 Shimla (Himachal Pradesh) Mr. Ramesh Kumar 0177-2624917 ramesh [dot] k [at] sbilife [dot] co [dot] in
9 Jammu (Jammu & Kashmir) Mr. Simple Sharma 0191-2564671 simple [dot] sharma [at] sbilife [dot] co [dot] in
10 Srinagar (Jammu & Kashmir) Mr. Zahoor Ahmad Bhat 0194-2310645 zahoor [dot] bhat [at] sbilife [dot] co [dot] in
11 Villupuram, Cuddalore, Puducherry Suresh S 0413-4500091 suresh [dot] s [at] sbilife [dot] co [dot] in
12 Tiruvannamalai N Kamini 044-43480570 nkamini [dot] swamy [at] sbilife [dot] co [dot] in
13 Salem, Kallakurichi, Krishnagiri Ganesan K 0427-4042401 k [dot] ganeshan [at] sbilife [dot] co [dot] in
14 Vellore, Ranipet, Tirupattur Mercyline Sofia 044-24834189 mercyline [dot] ma [at] sbilife [dot] co [dot] in
Senior Nodal Officer
15 Patiala, Bathinda, Amritsar,
Jalandhar, Ludhiana, Haramshala,
Hamirpur, Shimla, Jammu, Srinagar		 Ms. Pallavi Garg 0172-2672653 pallavi [dot] garg [at] sbilife [dot] co [dot] in
16 Villupuram, Cuddalore, Puducherry,
Tiruvannamalai, Salem, Kallakurichi,
Krishnagiri, Vellore, Ranipet, Tirupattur		 Leena Prasad 044-24888064 p [dot] leena [at] sbilife [dot] co [dot] in

Forms Center

Registered/Corporate Address

SBI Life Insurance Co. Ltd,
Natraj, M.V. Road & Western Express Highway
Junction, Andheri (East), Mumbai - 400069

Social Sites

Comments

Sun, 10/05/2020 - 8:34pm — Kailash Chouhan (not verified)

I want to policy

I want to policy kindly confirm me for best policy.thanks

Wed, 24/10/2018 - 9:30pm — Anonymous (not verified)

Update email from outside India

What is the contact number to call sbi life insurance from Outside India. I am in Canada and would like to call SBI Life insurance for on of my policy.

Fri, 31/08/2018 - 12:52pm — Niraj kumar (not verified)

Cash back policey.

Till time not get single benefit to cash back policy scheme short out my issue

Sat, 14/07/2018 - 10:23pm — Srikanth (not verified)

Regarding cancellation of SBI Life - Shubh Nivas Endowment plan

Sir/Madam

I have taken SBI life insurance plan for a period of 5 years in 2012. I have paid yearly premium for first 1 1/2 year and did not pay later.
Now, I want to cancel and withdraw the amount
is it possible
what are the steps to be followed?

Please help me to solve this ASAP

My full name: SRIKANTH PANTLA

Thanks,
Srikanth

Sat, 26/05/2018 - 11:13pm — Emmanuel james (not verified)

sbi life insurance

Sir
I have taken SBI life insurance for a period of 5 years in 2014. I have paid yearly premium for first 2 years and did not pay later
now I want to cancel and withdraw the amount
is it possible
what are the steps to be followed
Emmanuel james