IVRS Menu: 080-6817 2518
- Press 1 - If you have delivery or pick up related query.
- Press 2 - If you are looking to partner with Shadow fax.
- Press 3 - If you are already a delivery partner.
- Press 4 - If you are looking for career opportunity at Shadow fax.
Email
- hello [at] shadowfax [dot] in (For General Queries)
Important Link
Address
1st floor, Appek Building,
93/A,4th B Cross Rd, 5th Block,
Koramangala, Bengaluru, Karnataka 560095
Social Sites
Comments
Order return
have received completely different product. I want to return this product. AWB:SF168759975KR
Order#:3984DE my amount return panuka sir rs1500.My order smartwatch please
Returning my product
I have ordered an iPhone series watch from Facebook page seeing that diacount I ordered it and now I got it as a plastic playing watch of kid. I want to return it now pls help me out
Return refused to pick up
R188770811FPL
Order #xxxx1624324
The delivery person refused to pick up my product claiming I am returning used product. The fact that I had to return is the same that I received that damaged used product from the seller itself. That is not how you fraud people. I talked with the customer service and reinstated the return but the courier person rejected my return request by ditching. My return period also will be over soon. I want my refund. This I literally not how you fraud people. Literally unbelievable.
Payment related
I am paid online payment but your delivery boy not received payment i am pay already amount
YOUR ID NO.SF190160162892XIA
Plz refund my money 668 rupees
I ordered one dress ...the message was showing today arriving to your address I was paid the amount 668 rupees ..that delivery boy was called me & asked the otp & he was cancelled the order...I already paid the amount but my money is not refund plz sir refund my money 668 rupees.i am still waiting plz refund I am requesting u.
Adress
Kodathi caloni Banglore 35
Near store to Dore
(Mana Carmel Apartment)
This is the worst expience in my life ..I will never go to the online shopping very worst
My order not delivered - but received msg successful delivery
How could you people do this, without delivering a product.
My order I'd - SF189637034443FPL.
I want to know who is the person said delivered. I was waiting for past 10 days I got a MSG day before yesterday ur ordered delivered successfully. I was tracking the customer care meesho no response. I have paid for it. Very worst service on your end and meesho end. Very bad. Return my order or return my money. I do have all the bills. I will claim for it.
Where is my order yet not delivered but msg received
Please faster delivered my order
This type show me
Hy, this type msg show me parcel delivery but not received me
Prepaid parcel , what did do you when your parcel lost say me
Worst service
I too agree with u .
Worst service with worst customer executive caller person ....can't talk properly with customer they recruit useless person .
Non delivery of product
I am surekha...I ordered from meesho an article to be delivered to Prof.Radha at trichy ...the parcel has reached trichy on 7th but still not delivered ....SF183961656443FPL.... Please ensure immediate delivery of the parcel...for the past 7 days it has not moved from your warehouse.....unwanted delay....
Order related
Still not received my order but it is showing order was delivered please check with delivery partner & I am waiting for my order last 5 days
Not yet delivered
SF183884330443FPL this order is not yet this.is is an urgent because of prepaid order please make it fast delivery thank you.
order quary
i need my order urgently.
Order return issues
My return order pickup in delay sir please contact me sir and return takeovr sir
When my order will be delivered???
Hello team shadowfax...why my order is put on hold... I've not requested for open delivery then why your page is showing so...plz deliver my order ASAP.
ReTurn Pickup is very slow
My return pickup is pending for more than a week now, I m calling delivery agent but no response.
Return cancelled
I have a ajio product to return and it's return was attempted today , but no-one came to collect and no one called the delivery boy just cancelled pickup , now he is not picking up my calls , totally 3rd class service.
Product not received
I had to receive a product from meesho . My delivery status has been updated wrongly item has not been delivered . I have been waiting for your calls but its been more than 24 hours I have not been able to reach you all nor has anyone called me from your end.
Irresponsible behaviour from shadow fax
My return pickup is pending for more than a week now, I m getting the message for the delivery agent but it is getting cancelled with contacting me.p
where is my order i need my
where is my order i need my meesho order. did not cal me order date was extend in last 7nov was my delievry date but i will not supposed till delivered plz send me fast
My order is not delivered
My order has been reached yesterday in my hometown .It is so important to receive it today . Please deliver it to me . Thank you
For the last 20 days my order
For the last 20 days my order from meesho is lying with shadowfax. No delivery, no contact. Such a horrible service. I am tired of mailing. They just apologize nothing else.
Delivery my product in soon
My AWB number is SF174749408443FPL . customer is available in their location.please deliver product in soon.dont return.
Delivery delayed by 1 week
This is the worst delivery service I have ever experienced. product delivery is getting postponed continuously. My order SF171768158443FPL is still lying with shadow fax. Do deliver it at earliest.
Smart watch
Issue this product return smart watch order id D1038 SF224458506PIC Refund
It's a worst worst worst very
It's a worst worst worst very worst service very disappointed
I haven't received my order
Still I haven't received my order, docket no. SF174126009443FPL,order done through MISHO
Messho order not received
Hi,
I didn't get my messho parcel and it shows it was delivered on app what should I do please send my parcel I raised my complaint on messho also .
Tracking Id-SF172520986443FPL
Product not delivered
Product no. SF171671030443FPL ,i can't attend the phone call in evening just because i am in the office. So i want please product will deliver on morning or afternoon.
Respected sir, With the
Respected sir,
With the above order number, till now I did not received my parcel from AEPL as it is COD. I am waiting for the parcel and we have to pay the money.
Please check at your end, is there any problems ti not deliver the parcel.
Also please give me your Thane office contact number that I can contact them.
Your reply is highly appreciated.
Thanking you
Radhakrishnan
Product deliver
Dont return back the product customer will not available today so please do deliver by tomorrw at 2pm please please
AWB NO SF171664788443FPL
My parcel didn't arrived yesterday
Please resend my product ... Its too late .... Don't send to the seller
I haven't received my order
I haven't received my order yet,it's too late,
This is fraud courior company
This is fraud courior company
Horrible service by shadowfax
For the last 20 days my order from snapdeal is lying with shadowfax. No delivery, no contact. Such a horrible service. I am tired of mailing. They just apologize nothing else.
order not received
I order with meesho application. I don't have received my item (SF170130208443FPL & SF17044954044FPL). it's too many delays. please take serious acction.messho app show my order delivered but my order not receive.
My Courier not receive
My two packet not receive SF170449540443FPL and SF170130208443FPL
order not received
SF84140242FLP
my order is not received
please deliver today
its urgent
thanks
Complaint regarding return pickup
I had ordered a product from meesho app. It was to be returned. Noone came to pickup, no one called. So how return was cancelled. I am in Rohtak. Pathetic service by your partner.
Delivery boys creating lot of problems
Dear, Iam sorry to say that your services are very poor and pathetic.i am seller on all sites , i have already debarred you as courier partner on one site. Your boys think we are there servant. We have to wait for them . They will come whenever they want. You people don't send my products back on return from the sites. When we ask your boy for senior number they don't give. I don't know how you are working. I know you will not do anything but still I have shared my experience of your company.
ROHIT
Meesho parcel not received
Hi,
I didn't get my messho parcel and it shows it was delivered on app what should I do please send my parcel I raised my complaint on messho also .
Try to contact you but your no. Is switched off
My product is not delivered
My product is not delivered but status shows delivered
Order not received but the
Order not received but the status is delivered .
Not received even a cal from delivery boy
Order not
Order not received
SF158572306443FPL
Delivery late
Please today delivery my parcel
COMPALIN AGIANST PICKUP &DELIVERY BOY OF SHADOWFAX MUNDKA HUB
WE ARE MEESHU SELLER WITH NAME KUDOS DESIGNING HUBI WANT TO COMPALIN AGIANST PICKUP &DELIVERY BOY OF SHADOWFAX MUNDKA HUB WHO IS WEARING OUR BRAND TSHIRT. AND MISBEHAVED ONASKING FROM WHERE HE BROUGHT THIS TSHIRT. KINDLY TAKE STRICT ACTION AGIANSTHIM. TEAM KUDOS ROHIT AND BLOCK ALL PICKUP AND DELIVERY FROMSHADOWFAX. DO FOLLOW UP US.
My item is deliver please improve your deliver
Dear mam sir,
I am message again and again your company not enable any solution what are you doing,I order one item at 4th September and delivery date is 10rh September but today is 13th September and my item is not deliver.My shadowfax tracking no is SF74733232SHG so please deliver my item today and this is my last request today is not deliver my item so I am go to your website and cancel my order.Please my item is deliver today at my address ya tomorrow early morning I request you because tomorrow 9am I am going to out of delhi so please deliver my item
delivered
product not delivered
to much deliver
I order with snapdeal application. I don't have received my item. it's too many delays. please take serious acction.
Ye koi action nahi lete hai.
Ye koi action nahi lete hai. Or jab ye delivery nahi de pate h to khud hi cancel kar dete hai.
Unprofessional agent
On 6 sept the delivery man called and said that he forgot the slip so he will not come today for pickup.
He reschdule the second day without calling me ( 7 sep 2021) . Yesterday he asked to come to another address, either come yourself or send someone else and I live here alone so I can't go other address for pick up. Same happened the last time order due to which I didn't receive the order. Delivery agent cancel request on his own without my permission. How can he do this without asking me? Order I'd #RT45205108
Please solve my issue as soon as possible.
Regards
Annu
870878####
Not received my order yet
It almost 10 to 12 days but still I didn't receive my order.
Order not yet delivered
I need it very urgent and i have not received my order ...order is in Dibrugarh bt not yet delivered
Myntra Indo Era product Picked up but not yet reched to Myntra
Hi Team,
On September 2 afternoon, somebody from Shawdowfax delivery took the return of my Indo Era kurta set. Now Myntra people are saying they have not received the product.
Can anybody please help.
Regards
Pick up failed by agent
Hi, I have received message - quality check failed for my pick up but there is no agent came to check or for pick up how he can cancel it by showing quality check failed?
I am trying to call on that number but there is no response on that number please check it.
Haven't got my order yet!
I am working in Vedantu, My organization has sent an important to me which was supposed to be delivered yesterday but the delivery person didn't deliver it to me, when i called him he behaved so badly and he denied to come on my address, he said he will deliver it either in late evening or next day i.e., today
In yesterday's evening around 10pm, i got a message regarding my parcel has been delivered to me, when i tracked my order it was showing it has already been delivered to me on around 8:47pm.
I tried contacting him for the confirmation but calls were getting disconnected, now i have been trying to contact him from last night but calls are not getting connected
Delivery person marked my order has been delivered without actual delivering that, and initially he talked ridiculously
This is the way how Shadowfax treats its customers seriously, it's quite ashamed that company like Shadowfax provides such worse services and behaves in this way
I cant tolerate this behaviour of your delivery person and i want my parcel right away as it is very much important for me and my work
Take immediate actions now as i have already gave a feedback this morning but i haven't got any response yet
This is the second time i am writing it, do enquiry at earliest, i want my courier today only
here's my order no.:SF118772941KR
Order not received
I don't receive my order many times.......... please improve your service
Hii sir please help me
Sir please check my order AWB:SF140839277KR aapke pass hai ya nhi sir check karke bataiye please
my product is show delivered
my product is show delivered but recieve by me what the F is this
NOT RECEIVED MY PACKAGE AFTER 7 DAYS ALMOST
HI
My tracking id is sf142737829443fpl .it showing near to us but its almost showing last 3 days its near to you but still not received my package .
I am very irriate.I want my courier on urgent basis.
Product not received
SF140733595443FPL this is my tracking id I'm not received my courier but delivered message came 28th July 2021.where is my product ans I paid payment also.. Send the status. Please do the help..
Fake couriers
Hi I'm reqularly ordering from meeshow & recently I got 2 parcels which I haven't ordered & collected money from my mother inlaw. When I spoke with delivery boy he simply said ur phone was off & which would never happen as I'm a bank employee....now I unable to understand how to return the product as delivery boy refuse to take the product.
Delay in delivery
Hiii I am Alisha khatun... Tracking ID SF141144278443FPL...this is my customer orders I'd.. Please deliver this item you are showing me that 31 July it will be delivered but still now delivery boy didn't deliver... Please don't late deliver early
Courier picked but in shopping app mentioned pickup is qc failed
I have requested to exchange 2 nos of parcel from meesho , courier boy received both the item from me, but he has mentioned as pickup is QC failed, plz return my courier asap so that i can request for its exchange
Enquiry for franchise business
Enquiry of shadowfax courier franchise office ..but no response from your side...no response from mail no response from entery data contact ...
my shipment not delivered
I have ordered one saree in glowroad on 06 th july, My delivery address is nagercoil, as per your tracking, my parcel was reached madurai on 11th july.
but still i didnt receive my parcel. in your tracking also no updation after 11th july. i have raised complaint more time via your tracking, but no responce. nobody contact us from your side. i cant get any phone number for your service enquiry.please check and deliver my parcel ASAP.
My tracking number:SF10006744GLO.
Order not received on stipulated date
I recieved message saying the product will be delivered today. But I haven't received it the contact no which was messaged does not work.The courier boy cannot be contacted. Please see through the issue. Not able to contact you people ver negligent. Your service is dissatisfying and disappointing.
Shawdowfax delivery person's are doing fraud with customer And s
I had order from snap deal And due to some reason wanted to return and booked return but shawdowfax delivery person called me And told me that he will be coming on next day to pick up so give OTP so that they can tell snap deal that pickup was attempted he did This Many Times with me and I gave him OTP on the other hand I got a call from snap deal that pickup attempt was made by shawdowfax person where it's was not done I said no attempt was not done due to This I had to keep the item with me because it was late
Wrong products were returned
On Saturday june 26, 2021, one return product was done.
Its supposed to be one product, but the person said its for 3, so i returned all 3 products. But i couldnt receive the refund for the other 2 products as its been returned to wrong person. am unable to reach the customer care
wrong product
I will buy tops for order one but he send it for other one, so I return my order and pls refund immediately
I am T Haripriya, i ordered
I am T Haripriya, i ordered product from meesho app and the delivered date shown as 23-06-2021 but i could not recieved the product but your delivery partner update the status as delivered i already raise a complaint at help center about this issue from yesterday but till now i didnt get any response from your side i lost my patience please loot at into this issue and my product tracking id is: SF132206341FPL please solve the issue as soon as possible
Thanks& regards
Missing parcel.
My customer also didnt receive the product from meesho..but the delivery shows delivered on 15th june..and surprising part is that all other courier service have atleast one phone over the internet..but this one got none...
Misplacement of product
The person I contacted through insta placed order but when I got the order it was completely different order... And dey placed return request I returned it now no more information... Neither from the person who gave the product or ur company... Any one of them is held responsible... If I'm not getting my refund or the actual package I'm gonna file Complaint @ consumer act 2019 on both the dealer and shadowfox
My order number 892055578_1_mtg
Misplacement of product
The person I contacted through insta placed order but when I got the order it was completely different order... And dey placed return request I returned it now no more information... Neither from the person who gave the product or ur company... Any one of them is held responsible... If I'm not getting my refund or the actual package I'm gonna file Complaint @ consumer act 2019 on both the dealer and shadowfox
Delivery boy only mentioned 1: product
I ordered from meesho and some of reason I request for exchange 2products delivery boy picked two products but mentioned only one.and meesho app not showing second one picked. Please return my second product as soon as possible so that I applied for exchange. This very bad response from you I was tried to contact you but notzwna9 successful.
same with me sir
same with me sir
Returned 2 products to Shadowfax got receipt for only 1
I have returned 2 products from Bewakoof to Shadowfax courier personnel on 11th june and ever since then following up with them for the second one as they only gave a receipt for 1 product and the merchant has no record of the same. Thia is a regular mess up at Shadowfax as confirmed by another delivery partner. Please take strict action and provide a resolution or else I qill go to the consumer court
Return puck up not yet entertained
I had bought shoes from ajio. As the size was small I,had requested for the return of the same..the pick up person didn't even check the product and simply refused to accept the product without giving any reason...kindly send someone to pickup the product
Shadowfax hub is getting some amount for giving delivery jobs
I did the job as a delivery boy in shadowfax hub hyderabad in that company that partner took amount of rs 2000rs for giving jobs.
Is this the rule of shadowfax company. I want the shadowfax company contact number.
Order not received but message received that order delivered
I didn't received my order but message received that my order got delivered.As I have not received the order and your deliver partner tracking app is showing that it is delivered. But at that point of time I'm not available in my house .I am a banker and I was at my bank in Nirman Vihar delhi. And every time any of the delivery boy comes to deliver the order atleast once call customer regarding his order ,but in my case this also didn't happened. And I ask everyone in my building about delivery of my order they told me that no one deliver anything in my name. so where is my order.
Paid through upi but show as cash on delivery
I ve purchased a set of baby toy bag which has to be delivered on 11th May but due to lockdown it got stucked with your company it shown that contactless delivery is available if paid online so I paid using upi but it shows cash on delivery for which I paid.what will be the solution my order no SF120296103FPL help pls.
Return product
I applied for return product the person came and took it but he didn't update it so I don't get refund
I have not received my order....
I havent received my order yet....I had done a pre paid purchase from.Clovia....its tracking says order has been delivered on 14th April 2021...which was a holiday....My delivery address was my office address nd office was clossed on 14th April...so where was the order delivered???...I have written on ur help center many times but no reply from them...My order details are SF114372648CL ....Kindly deliver my parcel.ASAP.....
Product on hold, courier boy is not contactable
The AWB no. SF1222752981692WOA. The delivery was scheduled on 26 April but he didn't deliver. Later I received a message the the delivery is rescheduled on 27 April. Now I'm calling the shadowfax delivery number and it asks to enter mobile number followed by pin. But when I enter, it says invalid entry. And the current status shows its on hold. When will I receive the parcel.?
Delivery boy escaped with returned parcel after Pick up
After pick up my Product shadowfax courier boy cancelled the return after 3 hours and escaped with returned parcel. Please do something and refund my money. Please do something.
Courier name: Shadowfax
Tracking id : R113628825FPL
Location : Kolkata
Delivery boy changed my parcel
Shadofax delivery boy making cheating they changed parcel products.. tracking I'd R89324477KR
My contact no 913158****
Very froud activity
Did not receive order
I ordered from clovia on 19 march 2021. AWB no. is SF61977934CL.
I tracked my order but it's showing in shipping from 23 march 2021. Today is 31st March.
I didn't get my order yet.
Please deliver my order on time
Wrong upadate by Courier boy
I raise a Return request Kalpana Vankhede. The Parcel was picked by Courier boy on 25/3/2021, but in Tracking there is showing Customer is non Contactable. It means that there is wrong update on tracking. Please solve my issue as soon as possible. I will attached message from courier about pick up and Tracking.
Tracking number - R108212137FPL ( Kalpana Vankhede)
Very poor service
I initially a return of the product I purchased from meesho. One person from shadowfax Kollam called me and asked my location. After that everyday, I got a rescheduled message for 5 days. On the 6th day, he again called and asked the address, when I told him my location he said they don't pick up from that area and it has to be transferred to some other office of theirs or else I had to take it elsewhere!!! I said that is not possible and that person has put my pick up on hold. Now again 2 days have passed and nothing is happening. What kind of a service is this??
Non Delivery of Goods
Item was not delivered till today 23.11.2021, but tracking is showing as the item was delivered 3 days back