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Skoda Customer Care No. 1800 123 090 909

Updated on Thursday, 26 December 2024 - 10:50am
Organization: 
Toll free Number(s): 
  • 1800 123 090 909 (For Customer Support)
  • 1800 102 6464 (For Roadside Assistance 24*7)
  • 1800 209 4646 (For Alternate Roadside Assistance 24*7)
  • 1800 27 00 260(For General Query, Mon-Sat, 9:30am-6:30pm)
  • 1800 204 646 (For Other Roadside Assistance)
Website: 
Official Website

IVRS Menu

IVRS Menu: 1800 123 090909
IVRS Menu: 1800 102 6464
IVRS Menu: 1800 2700 260
  • Press 1: For Roadside Assistance
  • Press 2: For Workshop Related Queries
  • Press 3: For Sales Related Query And Product Information
 Select Your Preferred Language
  • Press 1: To Register Immediate Request
  • Press 2: To Speak To A Customer Care Representative
  • Press 1: For Sales Related Query And Product Information
  • Press 2: For Service And Roadside Assistance

Emails

  • customercare [at] skoda-auto [dot] co [dot] in (For Customer Support)
  • purchase [at] skoda-auto [dot] co [dot] in (For Suppliers/Services Providers)

Install App

Important Links

Warranty Policy

  • If you have any query/complaint regarding the warranty you can call at 1800123090909 or mail at customercare [at] skoda-auto [dot] co [dot] in .
  • For more information please read.

Office Address

Skoda Auto Volkswagen India Private Limited,
E-1, MIDC Industrial Area,
Phase III, Village Nigoje, Mhalunge, Kharabwadi, Chakan, Taluka Khed,
Pune - 410 501, Maharashtra, India
Fax: 0240-6631299, 0240-6631199

Social Sites

Comments

Mon, 29/03/2021 - 12:06pm — Habibullah Mohammed (not verified)

Worst Service / Response

On Nov 20th 2020, I engaged local service dealer (Mahavir Skoda Secunderabad) for general service. They prevailed upon me to subscribe for a two years service package by collecting (Rs eighteen thousand three hundred thirty three) which was paid through my debit card. They have stated that the amount is not received by them at the first instant. Presuming some defect in operating card transaction, I have remitted (Rs eighteen thousand three hundred thirty three) which was paid through another debit card of a different Bank.

No receipt or any package cover was issued to me. Afterwards I found both the card transactions were successful. When I sought the refund of one payment of (Rs eighteen thousand three hundred thirty three), no call is being entertained by customercare [at] skoda [dot] co [dot] in

Later on I have shown my vehicle to another qualified mechanic, who confirmed that the engine oil turned black suggesting the same was not changed in couple of months in the past.

Thus it is clear that the local dealer has not attended to general service or oil change in spite of collecting Rs 18333/- on the plea of two years free service package.Since no one is responding to my emails, I propose to initiate legal proceedings to teach them a lesson and to protect my financial interest.

Habibullah Mohammed
Advocate
xxxx090909

Tue, 17/12/2019 - 5:28pm — Akshay Vyas (not verified)

PMS has no value, company does not honor their own document

ISSUE: We have PMS (4 years free service); still I have to pay for Service - Ahmedabad
Car Registration Number: GJ 01 RV 0507

We bought two Skoda Rapid in October 2016. At that time we paid for PMS charges Rs. 30000 per car.
After a year when service is due, I took my car for service – there I came to know it PMS (4 years free service) was not shown in your system. So service in charge informed that I have to pay for service – I showed them PMS letter and called Mr. Dhaval (Sales Person) & Mr. Arun Pandey (VP) at Skoda showroom. They talked to the service team, and I got my car with the first service without any charge.

The story did not end here. Now, for the second service – I faced the same issue, and it settled down the same way. They assured me that they would upgrade our record in the system.

Now, in this month I took my car for the third service. Again the same issue – record did not show in your system. Again I called Mr. Dhaval and Mr. Arun Pandey; this time they told me as ownership is changed at Ahmedabad, they need some time to update record – I have to pay for service, and they will reimburse the service charges.

After service, I paid fully for the charges from my pocket, when I tried to call Mr. Arun Pandey and Mr. Dhaval – I was not getting proper response from them. I felt like I am cheated from Skoda side.

I complained about the same issue when I gave a feed for Car Service. After that, I called toll free line and complained the same.

Please let me know –
1. Will I get reimbursement for the service charges what I paid?
2. Can Skoda update their system for PMS?

Fri, 14/06/2019 - 5:17pm — Anonymous (not verified)

No proper information of spare parts delivery

Wish to know the actual status of my vehicle repair Skoda Yeti

Wed, 27/03/2019 - 3:15pm — vinit jain (not verified)

not good service nd misbehave of manager

i own a skoda yeti which reg no is rj27cd7771 . in which 2017 the ac compressor was mistaken your udaipur service centre replaced nd put new they charging 48000 rs after 1 year ac again not working nd they dignos problem of gas leakage they fill up gas without removing problem after 7 montha in 2019 25 mar gas was again leakeg i told to dignos problem they dignos valve prob i agree to pay cost of valve but they need cost of ac gas . i hv no fault then why should i pay gas charges they pressurise me to pay nd u r manager amrish sing was on leave i call him but he pressuruse me y
to pay he misbehave also they charging 1500 rs so please take suitable action against amrish nd gv me justice

Fri, 14/09/2018 - 11:55am — Anonymous (not verified)

Wrong Customer Care number - For Parts

Dear Team,

The number that is shown on your website as Customer Care Number for Parts is wrong.

Please refer to their official website. Below is the link for the same.

skoda-auto.co.in/company/contactus