IVRS Menu: 92126 92126
- Press 1 : To know order related information.
- Press 2 : To know product and offers available of snapdeal.
- Press 3 : For any other issue
- Press 1 : To know how to keep a track of your order.
- Press 2 : For installation related query
- Press 3 : For any query related to snapdeal account.
- Press # : For previous menu.
Emails
- help [at] snapdeal [dot] com (For Customer Care)
- grievanceofficer [at] snapdeal [dot] com (For complaints)
Important Link
Return/Refund Procedure
- If you want to return or replace your product, then you can return/replace your product within 7 days of delivery.
- You will get your refund for prepaid orders within 7-10 days whereas for cash on delivery orders the amount will de credited to your account within 2 hours.
- For more information please click here.
How To Raise Query/Complaint
- Step 1- Go to 'My orders'
- Step 2- Open the relevant suborder
- Step 3- Click on 'Need Help' Or 'Report problem with order'.
- Step 4- Select your issue from the dropdown & submit it
The customer care team will get back to you through Email or SMS or call.
Registered Office
Snapdeal C/o SproutBox Suryavilas,
Suite #181-TR4 First Floor, D-181,
Okhla Industrial Area, Phase 1,
New Delhi 110020, India.
Social Sites
Comments
order not placed after payment done
yesterday i order 2 product:
1-Blue home & kitchen plastic self adhesive wall mounted rectangular bathroom shelf storage organizer-white.
2-ND Brothers-soap dish.
and maid a payment of rs 624 via phone pay coz there was 20% discount on phone pay.
but my order is not placed yet as i didnt get any sms or mail regarding order confirm ...but my account is being debited which means my payment is made..if needed i can present u my payment history ...i dont want refund but want my orders to be delivered
Substandard Papaya Seeds
Out of 50 Seeds not a single seed is germinate. Seeds was delivered to me on 24.02.2023.
Seeds are not properly and trust on these seeds are a big loss. On umpteen reminders no action at all. All the time a routine reply we make sure you will get a call from our agent but not at all.
Don't try to make fool.
Substandard Papaya Seeds
Dear Yogendra,
We are sorry for the unpleasant experience you've been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
Payment dedect but order not confirm
SirFiado black ear buds and jm 50 Wat reachargeble tourch in both items payment detected my account but order is not confirm and pay not refund my account so please check the essues and refund my payment.
Return and refund of money
Item, Asian Lifestyle White Casual Shoes, were marked for return. Picked up on 25.02.2022. Inspite of confirmation on Whatsapp chat 01.03.2022, that refund shall be initiated in 48 hrs. Surprisingly instead of refund it has been informed that return request closed and they are now not reachable.
It seems to be cheating app
I have returned 2* 3 curtain
I have returned 2* 3 curtain sets. However I just got refund for 1 curtain set.
Kindly refund back the amount of second curtain returned
pending amount
I purchase siddanth unstiched dress material that colour i have so i returned and i choose return/replace option and i choosed another dress material shrine red jacquard instead of that amount but i have not received dress material nor my amount so i requested to send bank details but they replied to check mail but i have not received any mail and they gave reply that their is no replacement also then how i get my pending amount this is not far am really upset with their service
Sir I got snapdeal call
Sir I got snapdeal call nithin kumar Singh sir 12.60.000 & car call you I first amount taxes amount rs 12,800 deposited next transfering amount rs 25,600 deposit sir plz refund plz my money plz sir
Lucky draw
Please check
Aapki company Mera 5000
Aapki company Mera 5000 rupaye Le Li Hai bol rahi hai ki apun 10,000 pickup ki pregnant ho jayegi
ACC
Snapdeal Mera 5000 loot Li Hai Sar
This is not profesonal company by snapdeal
I am buy one some titan wrist watch after 15day my Regestard contact no one sms you win car Rs.6,90,000 .
again im call back this no what is this He is teling please pay 6900 ruppess and i m sending car. Is it possibel.
R refund refund
Refund not come my payment
R refund refund
Refund not come my payment
Regarding phone call get first prize Tata safari four wheeler
I got a phone call from your company to get Tata safari four wheeler but first I deposited rd 85000 in the bank accounts is this true or not
ptron rhythm smart watches
ptron rhythm smart watches barabar nahi chal rahi hai so please change
Warrenty card
Sir mne Snapdeal online aqua grand RO purchase Kiya tha ab vo khrab ho gya to uski repair kaise hoga
Letter recieved from snapdeal
I have a letter from your company sbapdeal you won 10 lace prize it is fake letter pls reply
Instead of one item Blood sugar glucost meter I received Some Tu
Dear Sir,
Is this the Com. I had ordered CLUCO Meter and I received shaving tube. When I asked for return the courier boy refused to take it back on the pretext that I have to take back cluco meter, not this tube.
Since last one week I have been trying hard to contact Snapdeal but in vais. Actually snapdeal is the party of THUGS, and Chives. They have kept helpline no on computer and nobody can tell them. When I have received tube instead, where from i get the Glucometer and when I would have received the same Item, what was the fun of returning.
Go to hell with your big name and fame and your co will sink soon if this trend continues.
Afzal
Bank Executive.
Episson ink wapsi k liye
Maine ek Epson l210 ka order kiya tha lekin ink duplicat hai yes liye maine use waapas kr diya lekin fir muche wapi s kr di gai yesa kyo
I placed a order
I placed a order but did not receive any message from you and my payment will deduct my Account
I don't know whether it order or not
So please confirm me my order
May order details
May order details way let your problem 2months already time
May order fast delivery please or call me
L Ramsing chauhan
Iucky draw
I have receive call from your company employees for win a lucky draw sum of 12lakh 60 thousand,is it fake or not,please ensure me
I have call from your company
I have call from your company I have winner 12,50000 you have to pay 1% tax 12,500 its is correct please confirm me help me as soon as possible. Thanking you,madam/sir.
I have received a letter from Snapdeal that I have won ten lakh
Is ithe letter fake?
Refund
Where is my product ?
Or
My refund ?
Not return /replace the product
This sites are useless and one think I was return the product and he say same product deliver in my product size issue problem
Replace my watch
Mene ek g shock watch order ki thi lekin defect ki wajah se mene uski replace ment request dali pr wo koi bapas lene nahi aaya
Same here...I also requested
Same here...I also requested to return the product but no one has came to pick up it
Return The Product
Same here...I also requested to return the product but no one has came to pick up it
Lucky winner contest
Call and SMS received by the name of Snapdeal that you are first' winner of our lucky contest.I want to know about its true story but no help from your customers service.please help.
Help
Winner prize message is correct or wrong?
Mismatch
I ordered 4in1 Gaming Pad but received 3in1 Gaming Pad. I just wasted my money on this
and i can't even contract to any of the snapdeal agent. I have file a consumer case against
your service. Please do the needful.
Replacment
Mera shefield induction abhi tak replace nahi kiya
Ordar nhi pahunchane ke liye
Sir mene Indulekha hair oil order kiye the but abhi tak mere pass nhi pahunche hai ap ye bta do pahunchenge ya nhi .nhi to me or kisi se online shopping karu Thanks
Order not delivered
Where is my order.... Almost one month over... What H*p*less service you are providing
Not refund my money
I haven't received my refunded money back.You don't cooperate me also.It is not fair.
Lucky winner
Mere paas call aa rha hai snapdeal company se bol rha hai ap lucky winner hai... Kya ye call fake है ya real Plz tell me
Lucky draw
I have receive call from your company employees for win a lucky draw sum of 12lakh 60 thousand,is it fake or not,please ensure me
lucky draw
mere pass call aa raha h
ac no maang rahe h
kya karu
bol rahe h maine 12.6000 jeeta h
that is true?
7500 acc. m daalne ke liye bol raHE H
No
For fake details
item s fully not delivered
i had ordered fruit juicer+ vegetable slicer,grater cutter combo for Rs 499. on 5/07/2018 the courier delivered only fruit juicer. Rest of the items as per order not delivered. courier agency simply told me that they responsibility is to deliver only and what is tinside the package is not of their concern and told me to get lost with snapdeal. i sent a mail to snapdeal customer dontcare . response came that they are looking into it. Trying to contact snapdeal through their customer dont care no. gave me miserable experience. wake up snap deal and fulfill my order.
info for Purchase product
i want 800 american micronic OTG oven
PLZ CONTACT ME shear you mob no or landline.
Miss match product
Iam order one product they delivered other with other invoice
My oder is not match
My oder is not match
Stonix power bank
Power bank is damage 2 no i cancel order 3 days ago
But no snap deal custamer care
Snap deal website is worst
I need paymet or replacement new power bank immediately
Refund amount issue
Snapdeal is a worst service in india so please any people don’t purchase the item in Snapdeal site .......
Were are my money
I am not receive my money please refund to my money
Woodland wallet
2 item order kiya tha,but 1item bheji gai hey or paisa 2 item ka liya gaya heyy
Mene ek lower Malaya tha Nike
Mene ek lower Malaya tha Nike ka jo pic m tha vo nhi bheja Balki is ki jaga koi Local bhej diya jis par Puma or Nike dono ka logo h Or damage peace her
Very poor quality and
Very poor quality and received damage peace
Delivery
I want to know which courier partner will reach me my products.
Refund money
I had purchased a jecket, but due to some problem I returned it. The item was picked up by 1st My onward. But till now they don't give any refund. I am not able to contact also the snapdeal coustomer care. I'm extremely disappointed about their service provide to coustomer. Just disgusting.
Return complen
Duck black daily slippers sizes small hone ke Karan return karke size 8 confirm Kiya hai.
No refund money
I had purchased a beard trimmer , but due to some problem I returned it. The item was picked up by 1st My onward. But till now they don't give any refund. I am not able to contact also the snapdeal coustomer care. I'm extremely disappointed about their service provide to coustomer. Just disgusting.
Return wrong product sent by Snapdeal
I purchased a Casio A389 watch 31 2018 March and watch delivered me at 6 April 2018,but I got wrong item ,there was under in packaging fasttrack watch ,so I just feed request for return .then after 4 days courier boy came to take return item and he said ,may be you changed the product after seen the product ,so I want to say that you provide a wrong items and blaim to customers.i have already shoppping with Snapdeal ,I purchased Nike shoes and Adidas track paint and Adidas socks but I did not take any action because all item was right which was I ordered but this time I got wrong product so please provide me right product and please check carefully before deliver to me .thank you
recieve copy of products
worst experience ,thief company ,fake company and fake quallity
Replacement issue
I get two times fake handsfree first time the order is being replaced but second time they don't even replying my emails and not replacing my handsfree.
Fake app , fake quality of products.
Please don't use this
replacement issue
I ordered a pair of shoe of cost Rs. 3500 which was small in size so i request the team to return the product but after rescheduling the pickup two times its still pending.
It has been 2 weeks since i am trying to replace the shoe but they are so lazy to do anything.
Worst experience.
No value of time and money.
I placed a order
I placed a order but Did Not receive any message from
U .....
I don't know whether it order or not
Please confoconfirm me sir.....
received fault product
I have order sneakers blue casual shoes. When i receive it was a fault product now i want to chamge my product.
shoes
I order the blue shoe but deliverd the blck shoes and there are many days to they not deliver the blue shoe my product money also got by the snpdeal
Payment related proble m
At the time purchase ..I purchased the product with SBI debit card .and I pay the money online...after some time..I cancel.the product..but I am not able to receive the refunded money back...with jasfer infotech. I want my money back
Received fake products
I have ordered cosmetic and its totally fake products and bottle is also open everythng i received in bad condition i want to return it but m not able to contact customer care please help me they took my money and gave me this kind of products
return issue
I had ordered nike shoes from snapdeal I found shoes r not comfortable and I don't like them .so I requested for return last day for pick up return was 27feb 2018.Now I m not able to contact anyone in snapdeal please see this matter and get my shoes returned.
Order related issue
I had ordered pack of two matrix opti shampoo n conditioner on Friday through my iPad.. now I didn’t get any information reagarding that. In fact I called ur customer care no. They r not agreeing for this transaction n order placement.. it is computerised answer m getting.. kindly look into this matter as I am unable to speak to the any customer care person..
changed my order item
I have purchased a Samsung EHS64 HANDFREE IN EARWIRED
EARPHONE WITH MIC
and changed my handfree I received a simple handfree not earwired handfree
this snapdeal total fraud company.
hlloo
my money not back
refund money
I didn get my money .. The item was retun n it pick up date was 7 of this month ... I want ma money back...
Defective piece recieved (Not damaged)
Swipe ellit plus (white) recieved
after test by Charai, Thane service center do not have instruction what to do.
also came to know that tomorrow is last date.
problem "caller receives noisy sound"
I want replacement.
i am not able contact snapdeal call center contact number.
registered Number is 9819xxxxxx
and Swipe ellit plus (white) has 9819xxxxxx
please help me and reply to me and max comm, service center, charai, thane (w) .