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Srilankan Airlines Customer Care No.
Updated on Saturday, 22 March 2025 - 4:49pm
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Organization:
Srilankan Airlines All India Number(s):
- 022-7127 9158 (For Customer Support)
International Numbers:
+94117 77 1979 (For International Customer Support)
+94744 44 1979 (For International WhatsApp Support)
Website:
Official Website - reservations@srilankan.com (For Customer Support)
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Lost / Damaged / Delayed Baggage And Refund
- For any query/complaint related to lost / damaged / delayed baggage and refund, you can contact at the customer support department, city offices, airport offices and cargo offices contact details given below in the table.
- If your baggage is delayed or lost, then you have to report it as soon as possible before leaving the airport.
- For refund you can fill this refund request Form .
- For more information regarding Baggage and Refund .
India Offices Contact Details
| Sr No. | City | Contact No. | Operating Hours | Address | Fax No. | |
|---|---|---|---|---|---|---|
| City Office | ||||||
| 1 | Cochin | +91 4842362042, +91 4842362043 | cokres@translanka.net | Mon-Sat, 9am-5:30pm | SriLankan Airlines Limited, C/o Translanka Air Travels Pvt Ltd. Kandomkulathy Tower, 1st Floor Opp : Maharajas college Ground M.G. Road, Cochin 682 011, India | +91 4842362045 |
| 2 | Ahmedabad | +91 79 26561232, +91 7926564296 | Ahmedabad@sticgroup.com | Mon-Sat, 9:30am-6pm | C/o STIC Travels Pvt Ltd, Shop No. 304306, 3rd Floor, Karishma Complex, Stadium Circle, Navrangpura, C G Road, Ahmedabad 380009, India | +91 7926423518 |
| 3 | Bangalore | +91 80 41125204, +91 80 41125205, +91 80 41125275, +91 80 41125967 |
blrrsvns@srilankan.com | Mon-Fri, 9am-5:30pm, Sat, 9am-1:30pm | C/o Translanka Air Travels Pvt Ltd, 205A, Cears Plaza, 136, Residency Road, Bangalore 560025 | +91 8041125207 |
| 4 | Calicut | +91 4952727176 | ccjreservations@srilankan.com | Mon-Sat, 9am-5:30pm | C/o Translanka Air Travels Pvt Ltd, 3rd Floor, Space Mall, Opp. Bhima Jewellers, Jaffarkhan Colony road, Mavoor Road, Calicut 673004, India | - |
| 5 | Bodhgaya | +91 9199739954 | - | - | C/o STIC Travels Pvt Ltd, Hotel Delta International, Ground Floor, Domuhan Road, Bodhgaya, Bihar 824231, India | - |
| 6 | Visakhapatnam | +91 891 2598996, +91 891 2598997 | vtz.slsmgr@srilankan.com | Mon-Sat, 9:30am-6pm | C/o Nagarjuna Travels Private Limited, 1st Floor, Ardee Buildings, Balaji Nagar, Besides Venkatadri Vantillu, Siripuram - 530003 | +91 891 2598998 |
| 7 | Chennai | +91 44 39921100 | maarsvns@srilankan.com | Mon-Fri, 9am-5:30pm, Reservations only: 9am-5:30pm | Westminster Building, 08th Floor, No.108, Dr. Radhakrishnan Salai, Chennai - 600004 | +91 44 39921177 |
| 8 | Goa | +91 8322227512, +91 8322227513 | goa@sticgroup.com | - | C/o STIC Travels Pvt Ltd., Shop No. 14, 1st Floor, Haroons Arcade, Magnum Centre, M.G. Road, Behind SBI, Panjim, Goa 403001 | +91 8322229516 |
| 9 | Hyderabad | +91 40 23372429, +91 40 23372430 | gsamanager@srilankanhyd.com | Mon-Fri, 9:30am-5:30pm, Sat, 9:30am-1:30pm | C/o Nagarjuna Travel and Hotels Ltd., 8A Amrutha Ville Rajbhavan Road, Somajiguda, Hyderabad 500082 | +91 40 23372427 |
| 10 | Jalandhar | +91 181 2232056, +91 181 2232058 | sticqju@sticgroup.com | - | C/o STIC Travel Pvt Ltd., 2nd Floor Alfa Estate Building 39 G T Road Jullundhur 144001 | +91 181 2330961 |
| 11 | Kolkata | +91 33 22890440 | ccusls@srilankan.com | Mon-Sat, 9am-5:30pm | C/o STIC Travel Group Gooptu Villa, 1st Floor, 6,1C - Middleton Street Kolkata 700071 | - |
| 12 | Madurai | +91 4522300505, +91 4522300606, +91 4522300404 | ixmres@srilankan.com | Mon-Sat, 9am-5:30pm | No.11 Melakkal Main Road Opposite Passport Seva Kendra Kochadai Madurai - 625016 | - |
| 13 | Mumbai | +91 22 40401515 | bomres@srilankan.com | - | Stic GSA Services Pvt LTD Unit C415 Atrium215 Andheri Kurla road Chakala Andheri East Mumbai 400059 | - |
| 14 | New Delhi | +91 1141528630 | delreservations@srilankan.com | Mon-Fri, 9am-5:30pm | C/o STIC Travels Pvt Ltd No.312 Third Floor World Trade Centre Barakhamba Avenue Connaught Place New Delhi 110001 | +91 1141528642 |
| 15 | Tiruchirapalli | +91 431 2460844 | trzreservations@srilankan.com | Mon-Sat, 9am-5:30pm, Sun, 9am-1pm | C/o Translanka Air Travels Pvt Ltd Hotel Femina Complex14C Williams Road Tiruchirappalli Tamil Nadu620001 | +91 431 2414856 |
| 16 | Trivandrum | +91 4714618886 ,+91 4712570025/35 | trvres@srilankan.com,trvsales@srilankan.com | Mon-Fri, 9am-5:30pm, Sat, 9am-1:30pm | C/o Translanka Air Travels Pvt Ltd.1st FloorCB Square Ambujavilasam Road Statue Trivandrum Kerala695001 India | - |
| 17 | Varnasi | +9189990692 | - | - | C/o STIC Travels Pvt Ltd Business Centre Clerk Hotel Varnasi India | - |
| Airport Office | ||||||
| 18 | Chennai | +91 44 22566384 | maakd@srilankan.com | - | Airport Service Delivery, SriLankan Airlines Ltd., #15 & 16, Mezzanine Floor, NITC - T4, Airport, Meenambakkam, Chennai 600027, India | +91 44 22566383 |
| 19 | Mumbai | +91 22 66859365 | Bom.airport@srilankan.com | - | Room No - W83058 Terminal 2 Chhatrapati Shivaji Maharaj International Airport Sahar Andheri West Mumbai 400099 | - |
| 20 | New Delhi | +91 11 49638950 | delkd@srilankan.com | - | Room No.10 Passenger Terminal Building Terminal3 Indira Gandhi International Airport New Delhi110037 | +91 11 49638949 |
| 21 | Tiruchirapally | +91 4312340020 | trz.airport@srilankan.com | - | Tiruchirapally International Airport New Integrated terminal building Tiruchirapally620007 Tamil Nadu India | +91 4312340020 |
| 22 | Trivandrum | +91 4712501140 | trv.airport@srilankan.com | Mon-Sat, 5:30am-1pm Local Time | Trivandrum International Airport Trivandrum -695024 Kerala India | +91 4712509940 |
| Cargo Office | ||||||
| 23 | Chennai | +91 44 43921152, 44 43921154 | ul_maacargo@srilankan.com | - | C/o Trans Lanka Air Travels (Pvt) Ltd, Vijaya Towers Number 4, Kodambakkam High Road, Nungambakkam, Chennai 600034 | +91 4443921155 |
| 24 | Coimbatore | +91 4224393699 | Michelle@Translanka.Net | - | C/o Trans Lanka Air Travels (Pvt) Ltd, R.V. Centre, 22 A.T.T Colony, Coimbatore 18 | +91 4224393699 |
| 25 | New Delhi | +91 11 65417401, +91 11 65417402, +91 11 65417403 | delfsul@sticgroup.com | - | C/o STIC GSA Services (Pvt) Ltd, Room Number 9A, Import Building, 03 Cargo Terminal, IGI Airport, New Delhi 110037 | +91 11 25655529 |
| 26 | Tiruchirapally | +91 9995490497 | trz_cargo@translanka.net | - | C/o Trans Lanka Air Travels (Pvt) Ltd, Femina Complex, 14C Williams Road, Cantonment, Tiruchirapally 620001 | - |
| 27 | Mumbai | +91 22 42686724 | vseth@aaplindia.com | - | Allied Aviation Pvt. Ltd., 502, Solitaire Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri East, Mumbai 400093 | - |
| 28 | Mumbai | +91 22 66205600 | prabodh@globalaviationindia.com | - | C/O Global Aviation Services Pvt Ltd., 4th Floor, Merchant Chambers, 41, New Marine Lines, Churchgate, Mumbai 400020 | - |
| 29 | Trivandrum | +91 4712506554 | trv.srilankancargo@gmail.com | - | Spencer's Travel Services Ltd., Hanna Gardens, Vallakadavu Road, Eanchakkal, Trivandrum – 695008 | - |
| 30 | Tiruchirapally | +91 9944268283 | trz_cargo@translanka.net | - | C/o Trans Lanka Air Travels (Pvt) Ltd., Femina Complex, 14C Williams Road, Cantonment Tiruchirapally 620001 | +91 4312414856 |
Global Contact Details
| Sr No. | Country | Direct Dial number |
|---|---|---|
| 1 | India | +9122-7127-9158 |
| 2 | China | +86 400 120 1979 |
| 3 | France | +339-7518-1999 |
| 4 | Germany | +4969-9073-2333 |
| 5 | Hong Kong | +852-3051-2822 |
| 6 | Japan | +8150-6864-8188 |
| 7 | Kuwait | +965-2220-5030 |
| 8 | Malaysia | +603-7724-3155 |
| 9 | Pakistan | +9221-3879-9836 |
| 10 | Thailand | +66-2018-2444 |
| 11 | Singapore | +65-3158-0580 |
| 12 | UK | +4433-0808-0800 |
Global Offices Contact Details
Other Contact Details
| Sr No. | Service | Contact No. |
|---|---|---|
| 1 | For Support Within Sri Lanka | 1979 |
| 2 | For Special Assistance | +94197332382 |
Head Office
SriLankan Airlines Ltd.
Airline Centre,Bandaranaike
International Airport, Katunayake, Sri Lanka.
Contact No.:
+94197335555 (Mon-Fri, 08:15-16:45)
Fax No.:
+94197335122, +94197 33 3999
Email:
feedback@srilankan.com
Comments
Television
Plz tel me sir
I have a 55inch television
Next sept I'm going to india
Doha to india how much charges in travel
Delay of London filght
My family members with 3 month baby and 4 years boy came from London due to delay of this flight they could not catch connecting flight to trichy and they were asked to stay in Colombo over night .both connecting flight are operated by srilanka flight they can very well delay the connecting flight because of your problem l could not sleep in trichy and they could not sleep eat and suffered a lot .kindty avoid this type of problems since both flight are in your control .thanking you.
VTZ - LONDON
Sir , I am planning to booking a ticket on 28th April 2018
VTZ - London
Which is through Colombo , a layover time of 55 minutes is shown , will I be able to get thru during this layover time , which the SriLankan airlines be responsible to get me thru that flight