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Standard Chartered Bank Credit Card Customer Care No.

Updated on Tuesday, 8 October 2024 - 10:26am
Company Name: 
Toll free Number(s): 
  • 1800 2586 465 (For unauthorised/suspicious transactions)
  • 1800 1024 734 (Alternate No. For any suspicious transactions)
All India Number(s): 
  • 044-6601 2424 (For Contact)
  • 044-3940 2424 (For Query)
Website: 
Official Website
For Credit Card

IVRS Menu: 1800 258 6465, 1800 102 4734

  • Note : Calls related to unauthorised/suspicious transaction will be answered here.
    • Press 1 : For Credit card.

Email's

  • customer [dot] care [at] sc [dot] com (For Customer Support)
  • Priority [dot] Banking [at] sc [dot] com (For Priority Banking Services)

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Important Links

Phone Banking Helpline Numbers

Phone banking services will be available between 8.00 a.m. to 8.00 p.m. Emergency services like report of loss card, unauthorised transaction, charge dispute, stop payment will continue to be serviced.

(Add City Std Code)

Sr No. Location Contact Details
Write to : Standard Chartered Bank,
Customer Care Unit, 19 Rajaji Salai, Chennai 600 001
Call us : Premium Banking helpline services.
Email : customer [dot] care [at] sc [dot] com
(7 days a week, 24 hours a day)
Personal Banking
1 Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 6601 4444 / 3940 4444
2 Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara. 6601 444
3 Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat. 3940 444 / 6601 444
4 Gurgaon, Noida, Mathura, Dehradun, Saharanpur 011-66014444 / 011-39404444
5 Jalgaon 022-66014444 / 022-39404444
6 Guwahati, Cuttack, Siliguri 033-66014444 / 033-39404444
7 Mysore 080-66014444 / 080-39404444
8 Thiruvananthpuram, Vishakhapatnam 044-66014444 / 044-39404444
9 Proddatur 040-66014444 / 040-39404444
Premium Banking Helpline
10 Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune 6601 1500 / 3940 1500
11 Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara. 6601 150
12 Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat. 3940 150 / 6601 150
13 Gurgaon, Noida, Mathura, Dehradun, Saharanpur 011-66011500 / 011-39401500
14 Jalgaon, Thane 022-66011500 / 022-39401500
15 Guwahati, Cuttack, Siliguri 033-66011500 / 033-39401500
16 Mysore 080-66011500 / 080-39401500
17 Thiruvananthpuram, Vishakhapatnam 044-66011500 / 044-39401500
18 Proddatur 040-66011500 / 040-39401500
Priority Banking Helpline
19 Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Delhi, Pune 6601 2424 / 3940 2424
20 Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara. 6601 242
21 Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat. 3940 242 / 6601 242
22 Gurgaon, Noida, Mathura, Dehradun, Saharanpur 011-66012424 / 011-39402424
23 Jalgaon, Thane 022-66012424 / 022-39402424
24 Guwahati, Howrah, Siliguri 033-66012424 / 033-39402424
25 Proddatur 040-66012424 / 040-39402424
Business Banking Helpline Numbers
26 Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 66011616 / 39401616
27 Allahabad, Amritsar, Bhubaneshwar, Ernakulam, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara 66011616
28 Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat 39401616 / 66011616
29 Gurgaon, Noida, Dehradun, Saharanpur 011-66011616 / 011-39401616
30 Jalgaon 022-66011616 / 022-39401616
31 Guwahati, Siliguri 033-66011616 / 033-39401616
32 Mysore 080-66011616 / 080-39401616
33 Thiruvananthpuram, Vishakhapatnam 044-66011616 / 044-39401616
34 Proddatur 040-66011616 / 040-39401616
35 Toll Free Number 180030001616

Priority Banking Centres

Sr No. State Contact Details Address
1 New Delhi 011-41524300 , 011-41524301, 011-41524302, 011-41524303 Narain Manzil , 23,Barakhamba Road, New Delhi -110001
2 New Delhi 011-41731523 B-68, 1st Floor , Greater Kailash Part 1, New Delhi -110048
3 New Delhi 011-41501536 10, Sansad Marg , New Delhi – 110001
4 Chennai 044-28160404 / 044-28160405 Sagas Amar Court, Ist Floor ,59, G N Chetty Road, T Nagar Chennai 600017
5 Chennai 044-28219661 / 044-28219662 No,1 Haddows Road, Chennai 600 006 
6 Bangalore 080-25594043 26-27 Raheja Towers, 138 MG Road, Bangalore 560001
7 Bangalore 080-67079991 Vaishnavi Serenity, 112 Kormangla Industrial area, 5th Block, Kormangla, Bangalore
8 Hyderabad 040-65545135 6-3-1090, Raj Bhavan Road Somajiguda, Hyderabad 500082
9 Kolkata 033-2268888 41 Chowringhee Road, Kolkata 700016
10 Kolkata 033-22809054 21 A , Shakespeare Sarani, Kolkata 700017
Country Hotline
11 Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 6601 2424 / 3940 2424 -
12 Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Cochin , Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 242 / 6601 242 -
13 Gurgaon, Noida 011-66012424 / 011-39402424 -

Grievance Redressal

Level 1

  • If you have any query, complaints or feedback, firstly contact Phone banking Centre (Details Given Above)
  • You can email Customer [dot] care [at] sc [dot] com or Write to below mentioned address:
    • Standard Chartered Bank Customer Care Unit 19,
      Rajaji Salai Chennai 600001.
  • You can also fill the Online Complain Form
  • You can call Phone Banking Help lines "May I Help You" desks, available at all branches. you can also approach Service Managers at the designated desks.

Level 2

  • In case the responses through the above channels are not satisfactory, you can write to Head [dot] Service [at] sc [dot] com.
  • It will take 5 working days.

Level 3

  • If you are not satisfied with the response received at Level 2, you can contact your Regional Nodal officers.

Level 4

  • If you are not satisfied with the above levels, Contact the Principal Nodal officers.
    • Ms Jigna Chandarana – Principal Nodal Officer,
      Standard Chartered Bank, 19, Rajaji Salai, Chennai – 600001
      Ph: 080-42896718 / 080-28089025 / 080-66696718
      Email : Principal [dot] NodalOfficer [at] sc [dot] com

In case, stil not satisfied with the response or have not received a response from the Bank within 30 working days, you can file a complaint at Complaint Management System (CMS)

Form Center

Head Office

C-38/39 ‘G’ Block
Bandra Kurla Complex
Bandra East
Mumbai 400051 India.
Phone : 022-61157000 
Email: customercare [dot] business [at] sc [dot] com (Business Banking)

Parent Article: 
Standard Chartered Bank Customer Care No. 1800 258 6465

Comments

Fri, 14/07/2023 - 11:56am — Anmol Salunke (not verified)

Bunch of rascals and itiots

Bunch of rascals and itiots with no working ethis or responsibility

Mon, 30/11/2020 - 11:57am — Nigesh John (not verified)

VERY IODIOTIC, POOR AND

VERY IODIOTIC, POOR AND PATHETIC HECKING SERVICE

Mon, 15/07/2019 - 10:54pm — Deepak sharma (not verified)

Not support for sc bank

We are trying to customer cure numbers but any body didn't give the proper response.very poor service...

Tue, 11/06/2019 - 4:24pm — rangaprakassh (not verified)

loaan details

I need the loan details of repayment which I have taken from your bank