MAHANAGAR TELEPHONE NIGAM LIMITED, MUMBAI

Subscription Form for Broadband / ADSL Connection

A. Customer Particulars
1. Title/Name of the Customer (Last name First)/Company/Firm/Organization
2. Contact Telephone Phone No.:
Home Mobile
Office
3. E-mail Address: …………………………………………………………………
4. Broadband / ADSL Plan Opted (See Instruction no. 2
5. Subscription Type: (Tick any one)
6. MTNL Phone No. on which Broadband / ADSL is to be provided
7. If you have applied for a MTNL New Telephone Connection (NTC) – Your Customer Account (CA) No. (See Instruction no. 3)
8. Date of birth (dd/mm/yyyy) :
9. Incase of BPO/Call Centre/NOC/OSP, kindly attach proof of registration with DOT :
Applicable DoT Reg No. Not Applicable
ADDITIONAL SERVICES REQUIRED
i. No. of additional E-mail ID’s:
(See Instruction no. 5 &Tariff Plan)
ii. No. of Fixed IP Addresses: (facility will be available in future)
C. Customer Premises Equipment (CPE) details: (See Instruction no. 9)
i. Whether CPE (ADSL2+ Router/Modem) is required from MTNL
If yes, specify modem type
ii. USB Port Availability on Customer’s PC
iii. Ethernet (RJ 45) Port Availability on Customer’s PC/Hub
iv. In case of (i) above Customer to use his own CPE and ensure compatibility (See Instruction no. 8 - vi. of General Instructions)
Please specify your ADSL Modem/Router Specification (Type/Make & Model No)…………………………………………………..
* In case the PC does not have required Software and Hardware, the same is to be got installed by customer at his own cost from PC
vendor/ supplier
D. Declaration:
I have read the CPE requirements and all the Terms & Conditions as specified in ANNEX - I of Subscription Form for Broadband/ADSL
connection. I accept all the Terms & Conditions as specified in ANNEX - I of Subscription Form for Broadband /ADSL connection.
Name………………………………………………… Date …………………………………………… Customer’s Signature ………………………………
For Office use:
Customer Account Number:
Date of Receipt: (Signature of MTNL Official) (Signature,Name&Code of MTNL MBA/DIst)
------------------------x------------------------x--------------------------x---------------------------x---------------------------x-------------------------x---------------------------
Acknowledgement Slip
Received Order for Broadband Connection for Plan……………………………………………….on Telephone No………………………….
Date…… (Signature of MTNL Official) (Signature, Name & Code of MTNL MBA/Dist.)
Monthly Annual
Yes No
Normal Wireless
Yes No
Yes NoGENERAL INSTRUCTIONS
1. Please fill in CAPITAL LETTERS Only
2. Please specify the plan to be opted in item A 4 of the Subscription Form. For example: If a customer is
interested in Broadband Plan for 256 kbps Download speed with monthly free data download of 700 MB with Rs 399
monthly DSL Charge then the plan opted is as below. Please visit MTNL website for current tariff plans.
Broadband/ADSL Plan Opted
Please Note: Customers who are asking for DSL-NU (Night Unlimited Free) plan have to necessarily switch OFF and ON
the ADSL Modem before and after free night unlimited period.
3. If you are not having an existing MTNL Telephone Line and you have applied/are applying for a MTNL New
Telephone Connection (NTC) – a unique Customer Account (CA) No. at the time of Registration of NTC will be
allotted and this CA No of 10 digits is to be filled against the item A 6 in Subscription Form.
4. Username / Login ID
MTNL will activate the Broadband Service using Customer’s MTNL Telephone Number digits as Username/Login ID.
For example for Broadband Services on Telephone No 24324356, user will be allocated Username/Login ID as
24324356.
5. E-mail IDs:
i. For Free E-mail IDs as per Broadband Plan opted, customer shall visit http://register.mtnl.net.in to
register his/her choices for email addresses.
ii. E-mail IDs can be a combination of alphabets & numeric but not starting with a numeric, it MUST NOT
include any special character/ symbol either.
6. Payments will be collected with Telephone Bill after activation of Broadband/ADSL Internet Service. In
Annual subscription option, one time Annual charge will be billed in telephone bill.
7. Surfing of sites is also counted as download. By Unlimited hours it is meant that the connection can be used for any length of time
during the month. The charging will be based on the amount of data downloaded. Any data, which is coming to the PC through
Triband (ADSL) Modem is download. It is recommended to switch off the Modem when not in use.
8. Availability & Feasibility of Service:
i. Availability of service is subject to subscriber location and technical feasibility.
ii. Download Speed is dependent on telephone line length. Broadband connection will be made subject to feasibility.
In case higher speed is not possible due to distance / line condition than speed achievable and correct plan will
be configured & customer will be intimated by mail/ phone from DSL helpdesk.
iii. MTNL telephone line will be used for providing Broadband High Speed Internet service. Shifting and safe custody
is possible only along with existing telephone line.
9. Customer Premises Equipment (CPE) Requirements:
i. CPE (ADSL Modem/Router) recommended for a single PC, which requires a USB port in your PC and separate
power supply socket.
ii. CPE (ADSL Router) recommended for multiple user on LAN setup, which requires a Ethernet port (RJ 45) on
your LAN Hub/Switch/PC.
iii. Operating System:- Windows 98 SE (Second Edition) & above and Operating System drivers, Internet
browsers :- Internet Explorer 6.0 etc.
iv. PC hardware recommended: RAM (128 MB & above), HDD (Min Free Disk Space 500 MB), USB port for
ADSL Modem/Router or LAN card for ADSL Router and CD ROM drive. For true broadband experience
use PC with Pentium-IV or equivalent processor with 256 MB RAM and spare Ethernet port, CD ROM
Drive, Windows XP (Home / Professional) operating system with Service Pack-2.
v. In case the PC does not have requisite Software and Hardware, the same is to be got installed by
customer at his own cost from PC vendor/ supplier.
vi. If Customer wishes to use his own CPE, compatible CPEs may be ascertained from MTNL web site
http://mtnlmumbai.in/triband/htm/vendors.htm MTNL shall not be responsible for any complications
arising from non compatibility of the CPE Software & Hardware procured from market.
10. Any parallel telephone working should be connected after the Splitter. However, any parallel wiring other than
one telephone in the Broadband/ADSL line may lead to reduced download speed & frequent disconnection.
11. LAN infrastructure (Cabling & Ports) up-gradation, reconfiguration would be the customers responsibility.
12. For Registration/Booking of Broadband connection please call MTNL Call Centre “1500” or visit MTNL Customer Care
Center of the concerned Area or, MTNL web site http://mumbai.mtnl.net.in/broadband.
13. The Password given by MTNL would be used for the first time login and thereafter Customer shall change &
customize his Password.
14. For any Help/ Assistance related to Broadband/ADSL Service after activation please contact:-
MTNL Broadband /ADSL Internet Services Helpdesk on Toll free No : 1504 OR 1800-22-88-44
or, mail us at: helpdesk [dot] mumbai [at] mtnl [dot] net [dot] in
15. For more details log on to: http://mtnlmumbai.in/triband
DSL 399ANNEX-I
Broad terms and Conditions of MTNL, Broadband / ADSL Internet Access Service Subscription
1. Definition: Broadband Internet Service - An ‘always-on’ data connection that is able to support interactive services
including Internet access and has the capability of the minimum download speed of 256 kilo bits per second (kbps) to an individual
subscriber from the Point Of Presence (POP) of the service provider intending to provide Broadband Internet service where multiple
such individual Broadband connections are aggregated and the subscriber is able to access these interactive services including the
Internet through this POP. The interactive services will exclude any services for which a separate licence is specifically required, for
example, real-time voice transmission, except to the extent that it is presently permitted under ISP licence with Internet Telephony.”
2. IP addresses allocated to customer by MTNL are non-portable & shall continue to remain the exclusive property of
MTNL.
3. MTNL shall be free to update Internet access progressively to bring in new features. MTNL may not be in a position to
intimate Customer immediately; however it will endeavor to make it known to subscribers through mailers and advertisements.
4. The customer of MTNL Broadband/ ADSL Internet services is not allowed to resale the Internet Services.
5. The customer is required to fully comply with the provisions of the Indian Telegraph Act, 1885 and Information
Technology (IT) Act, 2000 & the Indian Telegraph Rules made there under and any amendments or replacements made there to from
time to time.
6. The customer is required to ensure that objectionable or obscene messages or communications, which are inconsistent
with the established laws of the country, are not made by him or any other person using his password.
7. MTNL may revise the tariff for MTNL Broadband/ ADSL Internet Services from time to time at its discretion.
8. Broadband connection is location specific & customer shall not remove 0r, shift any equipment installed by MTNL at the
customer’s premises (the said location).
9. Customer assumes total responsibility and risk for use of the MTNL Broadband/ ADSL Internet services. Neither MTNL
nor its affiliates make any express or implied warranties, representations or endorsements whatsoever (including without limitation
warranties of title or non infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to
any merchandise information or service provided through the internet, any they shall not be liable for any cost or damage arising
either directly or indirectly from any such transaction. It is solely customer’s responsibility to evaluate the accuracy, completeness and
usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise, provided
through the services or in the Internet generally.
10. Notwithstanding anything contained herein, MTNL reserves the right to access information over the network
established by the customer, if required in pursuance of the laws of the land, and as specifically provided for under the Information
Technology Act, 2000.
11. The customer is prohibited from misusing or copying the software supplied by MTNL, or otherwise be in breach of the
protected rights of the company under the copyright Act. The customer shall not indulge in any direct or indirect acts of reverse
engineering in this connection.
12. Customer understands further that the Internet contains unedited materials some of which are sexually explicit or may
be offensive to some people. Customers access such materials at their own risk. MTNL has no control over and accepts no
responsibility whatsoever for such materials.
13. The customer is required to desist from putting unsolicited messaging on server hosted at MTNL premises. The
customer is required to ensure that objectionable or obscene messages or communications, which are inconsistent with the
established laws of the country, are not made by him or any other person on the Web Server or web space of the customer.
14. The service is provided on an ‘AS IS and AVAILABLE’ basis without warranties of any kind, either express or implied,
including but not limited to warranties of title, non-infringement or implied warranties of merchantability of fitness for particular
purpose. No advice or information given by MTNL, its affiliates or their respective employees shall create a warranty. Neither MTNL
nor its affiliates warrants that the service will be uninterrupted or error free or that any information, software or other material
accessible on the service is free of viruses, worms, Trojan horses or other harmful components.
15. Under no circumstances shall MTNL, its affiliates or its contractors be liable for any direct, indirect, incidental, special,
punitive, or consequential damages that result in anyway from customers use of or inability to use the service or to access the Internet
or any part thereof, or customers reliance on or use of information, services or merchandise provided on or through the service, or
that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission, or any failure
of performance.
16. Payment of bills – it would be the responsibility of customer to make payment to MTNL Broadband/ ADSL Internet
service. MTNL would disconnect the service in case of non-receipt of payment without giving any notice to the customer. All the
charges /payments related to Broadband/ ADSL Internet services will be billed with Telephone bill.
17. Force Majeure – if any time, during the continuance of MTNL Broadband/ ADSL Internet services, the performance in
whole or part, of any obligation under it shall be prevented or delayed by reason of war, hostility, acts of the public enemy, civil
commotion, sabotage, fire, flood, explosion, epidemic, quarantine restriction, strikes, look-out or act of GOD etc. the customer shall
not have any claim for damages, against MTNL in respect of such non-performance or delay in performance of MTNL
Broadband/ADSL Internet Services.
18. Arbitration of Disputes – In the event of any dispute or difference arising out of provisions of MTNL Broadband/ADSL
Internet services, the matter will be referred for arbitration in terms of section 7(B) of Indian Telegraph Act, 1885 and any
amendments made there to from time to time.
19. TRAI has defined Broadband as an always-on data connection with minimum speed of 256 Kbps. This speed includes
TCP/IP headers etc.