Follow us on: 
Symphony Cooler Customer Care No. 079-3523 5235
Updated on Monday, 31 October 2022 - 4:41pm
Email
Organization:
Symphony All India Number(s):
- 95109 76161 (For call/whatsapp support)
- 079-3523 5235 (Customer Support/Warranty Service, Mon-Sat 10am-7pm)
- 0120-690 1901 (For Order Tracking)
Website:
Official Website IVRS Menu For 079-35235235
Select Language
- Press 1: For Hindi
- Press 2: For English
- Press 3: For Gujrati
- Press 4: For Telugu
- Press 5: For Tamil
After Select Language
- Press 1: To Register Complaint
- After pressing number 1 call will be transfer to the Customer Executive
- Press 2: For Complaint Status
- To Know the complaint status send Hey message to a company whatsApp number
- Press 3: For any Other Enquiry
- Press 1: To Know About Symphony Product range
- Press 2: To Know About Symphony Dealer in your Area
- Press 3: To Know About Warranty Terms & Service Charges
- Press 4: For any Other Enquiry
- info [at] symphonylimited [dot] com (Customer Support)
Important Links
Return,Replacement and Cancellation
- The customer can raise a replacement request within 10 (ten) days from the
date of delivery, if he/she faces any issues with the product delivered. - Customer raises cancellation request before an order is dispatched.
If an order is prepaid, customer will get refund of amount paid
within 7-8 business days in the original mode of the payment. - For More Information Please Read
Corporate Office
Symphony House
FP12-TP50, Bodakdev,
Off SG Highway,
Ahmedabad-380054. India
Phone : 079-66211111
Comments
No response from service centre
I have logged complaint in morning almost 10 hours ago still no response from symphony
Worst experience don’t sell coolers if you can’t handle services
Fraud Service
Hi,
Total cost for spares replaced was Rs. 2245 (according to the message I received from Symphony) while I was charged Rs. 3372 total by the serviceman. Please refund the extra charge.
Regards,
Kanishk Kumar
Ticket: MZ2304240xxx
Cooler not work
19/6/2023 purchase 1moth oly not work
Cooler Not Working Since Day 1
our Cooler which was purchased on April 2023 is not working. We have raised complaints but no use neither Service engineer nor Dealer has solved the issue. I have kept Boxed as it is now we are moving for Consumer forum or consumer court for resolve this issue.
No response from organisation
My cooler was delivered on 19 June 2023.And just after 10 days water leakage started.Raised complaint many time but it is not resolved yet
Don't pay attention to these
Don't pay attention to these comments.If you register your complain through WhatsApp/phone call, then they will come and repair your cooler nicely and quickly.(under warranty)
Worst technicians and services
No one called and no one came i have registered complain 4 hours ago...one who called was not from my local area and he someone will call ....but no one called ... Very worst technicians and services...never go for symphony
Not working
But when or how many days will take them to respond after giving complaints. New cooler is not cooling
WORST COOLER
VERRY VERRY WORST COOLER MONEY WASTE COOLER . I AM TAKING COOLER BUT ONLY AFTER 1 MONTH IS NOT WORKING .
No Cool
Mene symphony cooler 15 Jun 2022 ko purchase Kiya Hai aur mere cooler me Problem yah ki Mera cooler me garm Hawa aa Rahi Hai, bilkul bhi cooling nahi Kar raha Hai
Mene castmber care se contact Kiya but wah 4 - 5 days me camplen close Kar dete Hai Bina cooler check kiye
Please is symphony camapany ka cooler purchase na kare
Symphony air cooler service centers
Pathetic Service. Technicians doesn't know what they are doing. No explanation on any change seen. Technician doesn't bother to respond even if it's in a day or 2 from the Service given. My cooler is completely spoiled and I have spent almost the cost of new cooler
Bad experience
Bad experience with symphony not response any call
We want Symphony storm cooler
We want Symphony storm cooler 70xl cooler pads but too much cast is there...2250
I had taken a symphony sumo
I had taken a symphony sumo cooler yesterday whose tank is liking water
Very worst response and don't
Very worst response and don't have proper service very worst company
Cooler window not open
The cooler window of my cloud cooler not open,l lodged complaint on 22.03.22,but no response yet
Failed to register complaint many times over.
Ur artificial intelligence based complaint registration is very poor. If u don't want to provide service than say so rather wasting time of customers. I can make out that over last 80 years u have made enough money to last infinity, that is how u treat ur customers like insects.
Don't buy symphony,due to
Don't buy symphony,due to last 7months onwards waiting for repair (new product purchased 30/3/2021 complaint giving 6/4/2021 onwards till now no one responded still I am giving complaints
Poor response
Registered a complaint that water pump is not working and fan is not working. It's been more than a week now, no response from your company. Without sending service person, your company is sending resolved message. If you cannot provide proper service, please don't cheat customers by selling your product. No proper service response, just having automated system for attending calls and messages.
Didn't repair the swing i have complained for.
I have complained for the cooler that it's swing is not working and the next day their technician came and said that it's rotator is broken how will i know that whats wrong with that cooler its your job and they taken the service charge but till now they didn't repair it after saying that he will repair it.
Very worst service i have ever seen.....
Atleast you got some
Atleast you got some information sir,last 7 months onwards waiting for reply sir, technician saying this is Symphony
Not responding to call
This is worst ever company i have seen no one is responding..never buy any product from this compamy again.
They are registering
They are registering complaints and not sending service agent irecules company I have been trying from 1 week
on/off swich kharab hai
complain karte -karte warenty period lost ho jata hai
Servic sahi nahi
Symphony cooler sumo 75 xl liya tha lekin water likej he sahi nahi kar pa rahe he phone no. Bhi sahi nahi he symphony sabse bekar he custumer ko lutte he mail ka bhi jabab nahi dete 4 time compelant ki cooler sahi nahi hua
Cooler not working
Mai symphony cooler jiska model no sumo xl 75 ltr dated 27/04/2020 ko purchase kiya lekin ye 5 din bad hi kharab ho iska leg or pump dono hi kharab hai jo abhi tak thik nahi hua maine kaie bar complain kar chuka lekin koe response nai milta hai esliye plz kripa kar ke kabhi bhi symphony cooler nahi kharide symphony cooler lena MATLAB paisa gawana
Coolar is not working
20dayse sikayat kar rahe h par koi response nahi mil raha h.bahut kharab sarvice company ka
Not getting cool from coller only fan is working
Toll free number always said busy
I had registered a complaint
I had registered a complaint regarding my cooler (storm100i)on 8th JUNE and till now nobody had even visited and resolved the problem. You promise to pay a visit in 24to48 hours but now it's almost 9days since I registered the complaint. I am a retailer of your coolers, so do have contacts with your dealers and even though the complaint is not getting resolved any sooner. Either you resolve this problem soon else I would have to take strict actions against your company/service providers.
DETAILS OF COMPLAINT-
name-Vijay Kumar Chauhan
comment no.-(1)GH0/62O58O3221/
Electrical safety Standards non full fill
I am facing safety issue in your product, Heavy electrical current flow in color body, which is not safe for us.
All ready complain was registered but problem is not solve yet. And you service team is saying take the precautions while the time of pluging in main board, These type of instructions is not given in your manual also so why I can accept alternative solution for it.
In my house 3-4 children's are there if any miss happing will happen Who is responsible for it.....?????????????
कूलर ठीक नहीं किया जा रहा है
कूलर का कंप्लेंन 15 अगस्त से पहले किया गया था लेकिन अभी तक 7 सितंबर तक कूलर रिपेयर नहीं किया गया नहीं किया गया फैन मोटर नहीं है कहकर बहाना बना रहे हैं कितने दिनों में आएगा मोटर इससे अच्छा कोई लोकल कूलर खरीद लिया होता तो इससे अच्छा चलता 3 महीने में ही मोटर खराब हो गया
Fan is not work properly
Sir i puchased symphony sumo cooler 19th april. But it not work well last 2days. Its fan is not run its stop continue. So plz help me. I purchased symphony cooler for durebility but its fail very soon..so send me technician as soon as possible.
Cooler sahi nahi hi raha he
Dear sir/ made
Sir Mene symphony room cooler mod.no. 75 XL bajaj electronic shamshbad Hyderabad se liya tha 4 or se water lecage ho raha he.bill copy attached he
service request no. HD08062000291 is attended & resolved. For further assistance,
1251420030315_729V
Symphony cooler kohi bhi mat lena janta ko difactic cooler sell karte he 3 months se repair kar rahe he sahi nahi hi raha he 1 years ke bad warranty khatam
Altaf Ali
House no. 20-170/D/B
Behind Brilliant Grammar high school,
Adarsh Nagar, Shamshabad,
Hyderabad, Telangana -501218
Water pump not working properly
I brought symphony Diet50i tower water air cooler last year 16/4/18. In this time water pump not working properly.waterpump not recieve water bottom to top
Moter puump problem
Shyphany cooler gatiya company hai jab se liy hai ripair hi horaha hsi service nhi proper nhi hai brand ke nam pe lut hai free ser vice me bhi paise mangnthe hai one month hi gaya complaint kar ke koi actions nhi hai lut kar dhoka dekar chup bekar hai fraud company hai touch model ke nam par dhoka hai
Complained about symphony cooler
I had purchased symphony winter xL on 9/4/19 from Vijay electronics Neem ka thana. I had complained about cooler moter not working. I want my problem to be resolved very soon.
Not able to track my complaint
Sumbitted comaint but not able to track the same since the tracking page is down indefinitely!
Terrible Service
Symphony Air cooler has the most terrible service department. My service complaint is open since a month. No technician has turned up yet.
I will never buy Symphony cooler in life time
I purchased Symphony Jumbo 51 Cooler on Dt-12/04/2018, and after 04 days it’s not cooling I called symphony service center so many times but they are giving me just dates they are just ignoring some time they called and said I will come in the evening and some time they I will come tomorrow morning but no one has yet came, very poor service I didn’t expect this with symphony it’s almost 1week and my cooler is not working.
I will suggest to not buy any Symphony coolers. Product quality also very bad. Even lesser prices in local market we will get better prices.
I will not buy or not suggest any one in my family or friends to buy Symphony Air cooler in my life time.
Never ever buy symphony u will lose money
Yes what u said is absolutly true never ever symphony cooler after lot research bought this jumbo cooler 51ltr ...from day of my purchase there is a heavy sound inside the cooler i complained in customer care after 20 days (calling so many times) technician came he checked it and said base stand was broken a bit so he called his manager named "Raju billa" (mancheriyal)he spoke to me and said he place an order for that damaged part which will be replaced in 20 days, after 20 days i called him he said another 10 days i waited but no one came to repair it after 20 days i called him back he said the technician who came to u earlier were left the job and i will place a new order now again its 20 days finished no response its totally 3 months.
Note : they closed my complaint as repaired 3 times without solving my problem without my concern
I have every call recording proof with me..... What he spoke
Symphony is fucking company i never buy any symphony products again
Short circuit in the switch i feel because when putting on smell
Poor service,tried several time but failed
broken cooler
I have a complain about your cooler because of the following:
1. The water motor is not working
2. The wire got burned
3. The switch board in top is not working.
Symphony cooler is the worst
Symphony cooler is the worst cooler. I wasted my money buying this cheap product.The customer care the service centre all are useless they will never resolve your problem like many of you I m also the victim of buying this third class product. In a month of purchasing two times the cooling motor is not working.i tried calling customer care,the technician,the service center but no one is responding my call.itz been 6th day no technician has come to resolve my problems. The company has fooled me I recommend don’t ever think to buy this symphony product.i m going to lodge a complaint in the consumer court and a case against the company.
not responding on my complaint
I have the same issue with the cooler n its customer care services.its have been 15 days n still my complaint is not resolved.This is 2nd time in one month when its motor n fan are not working.Their technicians are very rude to their customers n doing their work take is as granted.
not working
Dear sir symphony coolers
Model no-touch110 is not Working
Model No-touch110 is Weels Missing
Model no-Diomond41i Is Stand&Weels Missing
Complete as soon as possible
Air coolar not working
Mene jumbo41 29apr ko purchasekiya 1mahina bhi nhi chla current marne lga complaint krai pr companyki trf se koi respons nhi mila
Not attending calls poor service
Various time I tried to call but nobody is picking very very bad feedback worst service I have seen in my life
NOT SATISFIED WITH SERVICE
I had registered a complaint regarding my cooler (storm100i)on 8th JUNE and till now nobody had even visited and resolved the problem. You promise to pay a visit in 24to48 hours but now it's almost 9days since I registered the complaint. I am a retailer of your coolers, so do have contacts with your dealers and even though the complaint is not getting resolved any sooner. Either you resolve this problem soon else I would have to take strict actions against your company/service providers.
DETAILS OF COMPLAINT-
name-Vijay Kumar Chauhan
comment no.-(1)GH08061801250
(2)GH17061802702
Symphony cooler not cooling
I have purchased symphony touch 80 litres on 11/05/18 from vijay sales sec 29. And the product is not cooling at all not even a small room. And the worst thing is that even customer care service number is not connecting. It says not available all the time. I want my problem to be resolved very soon.
Nishant Tanwar
New Cooler not working properly
Hi Team,
I have purchased big cooler from symphony recently from (croma sector 29)
Cooler isn't working properly and I am trying to reach their customer care but couldn't get through. Kindly me out with the solution asap
Regards,
Air coolers complent
Air cooler is so bed cooling so bed air humididti so lod very bed air cooler symphony compny
Cooler moter not working
I had complained about my cooler since Saturday, 19/05/18. But as of now I did not get any type of response. And also the customer care numbers are never connected. Can anybody tell me when will your technician solve my issue?
Service not provided
I had complained about my cooler since Saturday, 19/05/18. But as of now I did not get any type of response. And also the customer care numbers are never connected. Can anybody tell me when will your technician solve my issue?
Third class in after sales service
I'd raised a service request couple of days, but no one attended till now.. technicians are behaving like they are the owners. Raised a request n also got confirmation that technician will attend within 24-48hrs.. when spoken with technician Nitin from Thane Mumbai, he keeps on saying will visit but when he didn't visited I called than he said parts are not available. My question is, if parts are not available, why the F*#₹ you guys commit about resolution!!! Throwing away this useless dubba when there is no one to support
Service
Cooling nahi ho Rahi hai aur service person service ke Naam per aapke customer Ko pagal Bana raha hai aur wo aisa behave ker raha hai ki jaise hamne aapka cooler lake badi galti Kari hai year 2017ki may main liya that compliant karte karte seeding as hai aur ab garmi main fhir wohi Rona hai ab ek saal ki warranty bhi puri ho gai ab pay service per bhi koi nahi aata service bahut hi kharab hai agar koi symphony cooler ki service ke bare main puche to main to bolunga ki cooler mat lo
Complaint of symphony cooler
Our symphony cooler is not working its waving but not cooling may be the motor has a any problem.please check.
Buy cooler
I have a need buy cooler pls suggest immediately
Bro, don't go for this brand
Bro, don't go for this brand coolers.. indeed, check online, there are ample of brands. Go ahead with those who are approachable n think about their customers
Not attending complaint and giving irresponsible reply
Not attending complaint and when connected to Area manager Mr Anil verma Gorakhpur area of UP.
Not responding like a manager irresponsible reply given by him....... needful action to be taken against him so that company name shouldn't go down.
issue not resolved yet
Dear Sir,
I have raised the complaint DL14051801614 on 14th May. For cooler motor is not working.
Your service engineer visited for repair cooler repair. He is not able open the cooler motor.
Hence he is install the other motor. He is connected the motor wire with swimming switch.
If i have switch off the swimming switch motor is also off.
Further i have already paid of Rs. 300 and Rs. 1200/- for visit and motor chaefes. respectively
Pls check and arrange to close the issue on priority basis.
Now Today we have received that issue has been resolved. Without resolve the issues.
Cooling nahi ho raha hai
Mene 10 din pahle symphony air cooler ka complain Kiya tha abhi tak koi services ke liye nahi aaya hai bahut he kharab product or us se bhi kharab service hai
poor service
As per comparison with other company, symphony have very poor service.
I have also complaint but no any technician visit to service.
Very worst service
Very worst service
Not by any symphony products
Bekar products he mene 10day pahale by kiya he or cooling aj tak nay ata he. Or to or customers center vale bi spot nay karte he. By karne ke bad 3rd day banada ake product service karta he to kiya har 4din pe products services karvane ka yaar symphony air cooler tech 35 my product 10000 symphony ko donet kiya ish me ne to man liya. Ap log mat lena
Symphony coolers are not coolers they r fans
Worst company i have ever seen.. worst service centres..bad products...they working like fans not coolers..very high noise.. symphony u should try to make fans or something else but not coolers