Testbook Customer Care No. 1800 203 0577

Updated on Tuesday, 10 September 2024 - 1:01pm

Organization:

testbook.com

Toll free Number(s):

1800 203 0577 (For Contact Support, 10am-7pm)

Website:

Official Website

IVRS Menu

Select your preferred language.

Press 1: For general enquiry in our product
Press 2: For account setting.
Press 3: For payment related issue.
Press 4: For unblocking the account.
Press 5: For testbook emi related query.
Press 6: For refund related query.

Email

support [at] testbook [dot] com (For Customer Support)

Refund And Cancellation Procedure

For refund and cancellation you can contact on 18002030577 or you can email at support [at] testbook [dot] com .
Refunds are available only before the product is shipped or before login details for online access are sent to you.
Refunds, if approved, will be processed within 14 business days of receiving your cancellation request and will be issued using the same method as the original payment.
Cancellations are only accepted if requested within 24 hours of placing the order.
For more information, Please Read.

Testbook Super Coaching Counselling Center

Sr No.	Location	Contact No.	Address
1	Bhikhana Pahari	9438387575	Ground Floor Shop, Beside Mohit Hotel, Opp. Adarsh Bhavan, Patna
2	Musallahpur Hat	9438388585	Harshit Bhavan, Opp Yadav Lane, Near Sai Mandir, Patna
3	Kankarbagh	9438389595	DC-3/4, Ground Floor, Near Tempo Stand, Patna
4	Boring Road	9438384545	Saryoo Bhawan, West Boring Canal Road, Beside Harilal Sweets, Patna

Address

Testbook Edu Solutions Pvt. Ltd.+
2nd Floor, Plot No. 4, Minarch Tower,
Sector-44, Gurgaon,
Haryana, India, 122003

Social Sites

Comments

Sat, 10/08/2024 - 7:33am — Anon (not verified)

Hello, for the past few weeks i haven't been able to change the language to only English. Default language mark as english and hindi. Can you help me solve this situation because its annoying. I want only English as my default language in Testbook. I need help ASAP. Iam at the edge of losing my patience. Every second counts during exam so, need assistance. Thank you

Mon, 06/03/2023 - 9:59pm — Koshik (not verified)

How to use different loptop /tesktop

Sir I am serving a Private job & i was login on a office time other system and when i am in house i was login in my presonal desktop because not allowed my system (please note my point i was used only bank test series only till now)

Wed, 08/02/2023 - 7:30pm — ankit (not verified)

reattempt tests

please allow reattempts if you dont have many tests. please consider this feedback and also that login issue please make something like email login or username login... login with otp is not possible i have to recharge my no every month.

Mon, 07/11/2022 - 12:43am — teja (not verified)

text is a big scam dont buy

text is a big scam
dont buy it
i faced bitter experience with this mess

Sun, 03/07/2022 - 11:27am — Aarti (not verified)

Sir mene pass liya h or

Sir mene pass liya h or payment bhi ho gyi h but sare test locked hai
Or payment procedure completed hai

Wed, 25/05/2022 - 11:51am — Abirami Kumar (not verified)

Login issue

My account has been locked .I can't login my account. please help me to activate my account.

Fri, 03/03/2023 - 7:58pm — Vignesh (not verified)

Were you able to activate and

Were you able to activate and recover your account ?

Fri, 17/02/2023 - 6:34am — Shivani mahaur (not verified)

My account has been locked .I

My account has been locked .I can't login my account. please help me to activate my account.

Thu, 01/07/2021 - 11:03pm — Prashant soni (not verified)

App error

Sir masterclass ke section me railway, banking, defence etc ki video chal rahi bt ssc ke section me jane par app automatic off ho jata hai...plz ise thk kare jaldi se jaldi

Mon, 25/01/2021 - 9:10pm — Prabhat kumar (not verified)

Textbook pass

Maine textbook Ka pass liya aur payment BHI ho Gaya but Mera pass active nhii hua plzz active my pass nhii to fir krna padega

Mon, 25/05/2020 - 8:26pm — Rakesh Singh (not verified)

SSC JE civil

Sir g Parnaam.... Sir maine SSC JE civil plan 2 month buy kiya h... Pls sir agr wo sb pdf me mil jati to... Pls sir... My email id rakeshsinghbisht87 [at] gmail [dot] com i am waiting

Sat, 14/03/2020 - 6:32pm — Sonu Gurjar (not verified)

Test nahi mile

mere account se rupay cut Gaye but Mujhe test nahi Mile please my problem solve karo

Sun, 06/02/2022 - 6:10pm — Priyanka (not verified)

Test nahi mila

Mene test series golden liya hai, transaction hua, paise deduction hue, but mujhe test nahi mile.plz solve my problem regarding test series.

Mon, 24/02/2020 - 9:55pm — Vicky (not verified)

For pdf of set or mock test

Koi reply nahi aata hai sub se bekar app hai

Tue, 07/01/2020 - 8:45pm — Ajay Ruhil (not verified)

Less mock test available for Hssc Police

Respected sir/mam
Plz provide more mock test for Hssc

Sat, 14/12/2019 - 7:54am — Kasi visweswara rao (not verified)

Buy a test pass it transition

Buy a test pass it transition will not completed and it will ask reedem code please send information on point

Mon, 25/11/2019 - 12:46pm — Rajiv singh (not verified)

For new test series of all exams

Sir maine 1 year ka test series paas purchase kiya hai phir bhi mujhe new test series sabi exam ka nahi mil raha hai.

Fri, 27/09/2019 - 9:42am — RAJTARUN NAYAK (not verified)

Medium of class

there no classes in english medium,all clases are Hindi medium only why?

Tue, 24/09/2019 - 2:45pm — Dhananjay Chaudhary (not verified)

Payment related

Sir, please refund my money because double payment on the Same account id of test series,

Thu, 19/09/2019 - 10:42am — Yogi (not verified)

My transtion is done but pass

My transtion is done but pass is not on isnt it fake app

Mon, 02/12/2019 - 3:50pm — Vikash (not verified)

Paisa refund

Sir mujhe paisa refund Chahiye Mera paisa kat gya h mujhe set Nahi chahiye

Thu, 04/04/2024 - 6:40am — Anonymous (not verified)

They are fraud

They are total fraud they call u first to join the app and after you make payment they did not even respond.. I can’t even access the course nd they are not refunding also big big scam

Sat, 14/09/2019 - 11:35am — Sonu Kumar (not verified)

NTPC

Ntpc का बुक खरीदे है उसका सोल्यूशन कैसे देखे

Tue, 03/03/2020 - 11:44am — SUJEET KUMAR (not verified)

Password forget

Password kaise jane

Mon, 20/01/2020 - 12:12pm — Sudhir kumar (not verified)

all subject

Solution nahi lg raha tha

Wed, 11/09/2019 - 10:12am — LALA BHAIYA (not verified)

Test serie is not open

Sir maine 10september ko test series purchase kiya h amount 399rs bhi paid ker diya h but test series open nhi ho rahi h.sir plz help me.

Fri, 31/01/2020 - 2:00pm — Dimple Gangwar (not verified)

SSC J.E

sir i have purchage SSC JE text series about one month ago but not open ssc je text series. I have also paid neccessary amount already.
kindly open my papers link so that i could prepare my exam comfotevly.

Wed, 28/08/2019 - 9:56pm — Divya (not verified)

How to check results on textbook app

Hey I'm unable to see my results in your app.from two days I'm giving tests but whenever i try to see my results it shows me to wait for some hours.but further i used to open the app i can't find any results please help me, what should i do, from where i'll check my results

Sat, 17/08/2019 - 5:54pm — Balram gena (not verified)

Cashcack problem

Sir, I took a yearly pass from tastbook, I had 100% cashback with that pass, I have received the pass but I have not received the cashback, please solve my problem.

Mon, 29/07/2019 - 12:24pm — Maayna (not verified)

Inaccessible test past

I bought yearly test pass but when I opened my test book account it showed no transaction made and no pass bought. And customer support no is busy 24*7.

Wed, 19/06/2019 - 11:25am — mohsin khan (not verified)

my test not open and all feature closed i have already purchased

my testbook id not properly open test and all feature unblock while i have purchase yearly pass.so please check it .and your customer number is fake.

Fri, 07/06/2019 - 11:40am — kashmira behere (not verified)

REGARDING TEST SERIES

your costumer support executive sevice is the worst of all .totally upset with testbook.com services

Fri, 07/06/2019 - 11:26am — kashmira behere (not verified)

REGARDING TEST SERIES

I have purchased the pack nw of yearly test series and they are showing some test series attempted.i doubt whether you people update yur tests accoding to pattern and how come your coustmer executives are always busy either i want my money back or i want updated test series

Wed, 18/09/2019 - 1:33pm — SHIVAM KUMAR SINGH (not verified)

Test

Attempt test now face the technical issue

Mon, 03/06/2019 - 4:14pm — AMIT KUMAR (not verified)

Payment made but not open my test series

Please do respond I didn't get response regarding the test which I bought recently...i can't expect such behaviour from such reputed organisation .....please cross check my pass activation...which I recently bought last monthl.....respond promptly...

Mon, 03/06/2019 - 4:10pm — AMIT KUMAR (not verified)

test seriese tranjection failour

my transaction has been successful but now it shows failure.
please help me

Tue, 21/05/2019 - 1:28pm — Dinesh agnihotri (not verified)

I renew my test book pass.

I renew my test book pass. But after payment no further days added in my account. please check in my issue as soon as possible...

Fri, 08/11/2019 - 11:56am — Ghanshyam patidar (not verified)

Test

Mujhe test pass yearly vala Lena hai but vo jyda peyment ho gya hai so 299yearly pass

Mon, 06/05/2019 - 2:45pm — mukul kumar (not verified)

my id not work properly

sir
i mukul
my id is not work please check it and guid m
my alp cbt 3 paper on 10 may 2019

Tue, 23/04/2019 - 8:49pm — Raju Kumar (not verified)

YEARLY PASS NOT OPEN MY NUMBER

I buy early pass textbook online set but not OPEN

Sat, 22/04/2023 - 10:27am — jitender kumar (not verified)

textbook pass nhi chal rha hi

sabi student se venti hi kye bhi textbook pass purchase na kre maine rs 600 de ke life time tak ke liye textbook pass liya tha inhone six month ke ander mera id block kar dia hi textbook ak fraud website hi.

Thu, 18/04/2019 - 6:36pm — ROSHAN KUMAR GOURAV (not verified)

For not access to login

Sir, I am not able to login my account on textbook. I have purchased a coupon of test series through Amazon app at Rs 300/.But I am not able to use this coupon till now.So please give me hide lines on this problem.

Fri, 12/04/2019 - 4:26pm — Prashant (not verified)

Not showing my recently bought tests

Tue, 09/04/2019 - 10:03am — Gyanendra tripathi (not verified)

Payment made but not open in lappi

how to get online test serise in lappi.it is not login in lappi.how to operate?

Sun, 07/04/2019 - 4:05pm — Maharaj prasad (not verified)

To buy pass

I want to buy a pass for Railway NTPC, group d.please suggest me.

Thu, 07/02/2019 - 9:09am — Poonam (not verified)

Set new password

I am forget my account password .You can help me to set new password.

Mon, 15/04/2019 - 6:14pm — Ranjeet kumar (not verified)

cupon card nahi mila hai

sir jee humne 14 April ko payment kiya to abhi tak cupon nahi mila hai

Tue, 25/12/2018 - 10:22am — Ritesh (not verified)

My account validity

I buy a test series @301 on offer for 1 year but after few days ,it show u have no any pack .....Contacting customer care but no one receive call ......Fraud
Froud

Wed, 19/12/2018 - 10:20am — Atul Kumar (not verified)

Payment made but no activation of course

I had paid 1299 rs for ga course I received mail about payment and money is deducted but still it's not activated and also transection is showing failed it's for irritating no proper contact number nothing am reggreting now to pay testbook I should had applied with Adda 247 they nvr do things like this

Fri, 30/11/2018 - 9:28pm — Vivek Vikash Mahata (not verified)

Alp cbt crash course

I have some queries about railway alp cbt 2 crash course