Thai Airways Customer Care No. 1800 102 1225

Organization: 
Toll free Number(s): 
  • 1800 102 1225 (For Reservation / Ticketing)
  • 000 800 3201 542 (For Bookings / Reservations)

IVRS Menu

IVRS Menu: 1800 102 1225
IVRS Menu: 000 800 3201 542
  • Press 1: For New Booking
  • Press 2: For changes in the existing booking
  • Press 3: If you are a travel agent
  • Press 4: For any other query
  • Press 1: For New Booking
  • Press 2: For General Enquiry

Email

Install App

Important Links

Delayed and Damaged Procedure

  • If you're unable to locate your bag on arrival contact ground staff at the airport immediately.
  • If your baggage is delayed over 24 hours, the expenses for toiletries, essentials, and necessary equipment rentals will be covered by the airways.
  • You will be notified as soon as your baggage is found and it will be delivered to the address specified in subject to local customer regulations, you can also collect your baggage from the airport.
  • If your delayed baggage is still not located, you can to fill this Baggage Claim Form.
  • For more information Please Read

Email's For Lost And Found Offices

Sr No. Station Email Address
India
1 Chennai customer.maa@thaiairways.co.in
2 Delhi customer.del@thaiairways.co.in
3 Bengaluru customer.blr@thaiairways.co.in
4 Hyderabad customer.hyd@thaiairways.co.in
5 Kolkata tgkolkatacustomerservice@thaiairways.co.in
6 Mumbai customer.bom@thaiairways.co.in
Global Countries
7 AuckLand reservations@thaiairways.co.nz
8 Bangkok baggageclaim@thaiairways.com
9 Beijing bjsaotg@thaiairways.com.cn
10 Brisbane brisbane.customer@thaiairways.com.au
11 Brussels baggageclaim@thaiairways.be
12 Busan pusadmin@thaiairways.co.kr
13 Chengdu ctuaotg@thaiairways.com.cn
14 Colombo reservations@thaiairways.com.lk
15 Copenhagen customer.relations@thaiairways.dk
16 Denpasar denpasar.customer@thaiairways.com
17 Dhaka dacaotg@thaiairways.com.bd
18 Dubai customerservice@thaiairways.ae
19 Frankfurt Customer@thaiairways.de
20 Fukuoka fukcstmsvc@thaiair.co.jp
21 Guangzhou canaotg@thaiairways.com.cn
22 Hanoi customerhan@thaiairways.com.vn
23 Hochiminh City sgnao@thaiairways.com.vn
24 Hong Kong customerservice@thaiairways.com.hk
25 Islamabad isbkptg@thaiairways.com.pk
26 Jakata admin@thaiairways.co.id
27 Karachi khiaotg@thaiairways.com.pk
28 Kathmandu ktmsr@thaiairways.com.np
29 Kuala Lumpur kulaotg@thaiairways.com.my
30 Kunming kmgaotg@thaiairways.com.cn
31 Lahore lhelltg@thaiairways.com.pk
32 London customerservices@thaiairways.co.uk
33 Los Angelese reservations@thaiairways.us
34 Manila mnlairport@thaiairways.com.ph
35 Melbourne melbourne.customer@thaiairways.com.au
36 Milan helpdesk-mil@thaiair.it
37 Moscow customer.relations@thaiair.ru
38 Munich Customer@thaiairways.de
39 Muscat rajeek@thaiairways.co.om
40 Nagoya ngocstmsvc@thaiair.co.jp
41 Osaka osacstmsvc@thaiair.co.jp
42 Oslo customer@thaiairways.no
43 Paris litiges.bagages@thaiairways.fr
44 Penang peneatg@thaiairways.com.my
45 Perth perth@thaiairways.com.au
46 Phnom Penh pnhea@thaiairways.com.kh
47 Rome baggage@thaiair.it
48 Sapporo tyocstmsvc@thaiair.co.jp
49 Sendai tyocstmsvc@thaiair.co.jp
50 Seoul admin2@thaiairways.co.kr (town), icntg@thaiairways.co.kr (airport)
51 Shanghai shaaotg@thaiairways.com.cn
52 Singapore bagcargoclaim@thaiairways.com.sg
53 Stockholm Stockholm.customer@thaiairways.com
54 Sydney customer.relations@thaiairways.com.au  
55 Taipei tpeaotg@thaiairways.com.tw
56 Tokyo tyocstmsvc@thaiair.co.jp  
57 Vienna vienna.customer@thaiairways.com
58 Vientiane vteao@thaiairwayslao.com
59 Xiamen xmnaotg@thaiairways.com.cn
60 Yangon rgnlltg@thaiairways.com.mm
61 Zurich customer.relations@thaiair.ch
62 Chiangmai cnxaooffice@thaiairways.com
63 Phuket hktll@thaiairways.com
64 Bangkok bkkldoffice@thaiairways.com
65 Bangkok baggage.service@thaiairways.com
66 Bangkok bkklzoffice@thaiairways.com
For More Details

Regional Offices Contacts

Sr No. Office Name Contact No. Email Address
Bengaluru
1 Sales Office 0008003201542 asiareservations@thaiairways.com Unit No: 305, 3Rd Floor, Embassy Square,148 Infantry Road,Bengaluru, 560001Working Hours: Mon-Fri 09.30-17.30 (Lunch Break 1330-1400)
2 Reservation & Ticketing 18001021225, 0008003201542 asiareservations@thaiairways.com Room 115, 1st Flr, Workafella -Al Habeeb Building 150/1 Infantry Road, Shivaji Nagar, Bengaluru - 560001
3 Cargo 080-27688240 cargosales.blr@thaiairways.com , cargoops.blr@thaiairways.com 2Nd Floor, Wfs (Bengaluru) Private Limited Kempegowda International Airport, Devanahalli Bengaluru - 560300 India
4 Customer Relations - customer.blr@thaiairways.com Room No. 115, 1 st Floor, Workafella, Al-Habeeb Building, 150/1, Infantry Road, Bangalore, 560001
5 Airport 080-66783191
Fax No.: 080-66783192
asiareservations@thaiairways.com 1T24-19, Level 1, Terminal -2, Kempe Gowda International Airport,Devanahalli, Bengaluru 560300 India
Mumbai
6 Reservation & Ticketing 0008003201542 asiareservations@thaiairways.com Suite 6, The Quorum, 8th Floor, Tower 2A, One World Centre, Senapati Bapat Marg Lower Parel, Mumbai - 400 013
7 Cargo 022-26828389, 022-26828391, 022-26828393
Fax:
thaicgobom@gmail.com 2nd Floor, Sahar Air Cargo Complex,Sahar Road Andheri East,Mumbai 400099 India
8 Airport

000-800-3201-542

asiareservations@thaiairways.com E-08-3058, Level 3, Terminal 2, Chhatrapati Shivaji Maharaj International Airport Andheri (E),Mumbai 400099 India
Delhi
9 Reservation
& Ticketing
0008003201542 asiareservations@thaiairways.com 1st Floor, PS16, COWRKS, Worldmark 1,Aerocity,
Near IGI Airport, New Delhi-110037
10 Cargo Sales: 011-47062921 ,
Operations: 011-47062920
abhay.m@thaiairways.com , tgdel.ops@thaiairways.com , tgdel.cs@thaiairways.com Room No. A201/208, Ii Floor, Dcsc Cargo Terminal,
Gate 6Indira Gandhi International Airport New Delhi - 110 037 India
11 Airport 0008003201542 asiareservations@thaiairways.com Room No 28, Level 4, Terminal 3, IGI Airport, New Delhi - 110037 India
Hyderabad
12 Sales Office 0008003201542 asiareservations@thaiairways.com C/O Apeejay Business Centre, 1st Floor, Hotel The Park, Raj Bhavan Road, Somajiguda, Hyderabad-500082, Telangana
13 Reservation & Ticketing 18001021225, 0008003201542 asiareservations@thaiairways.com C/O Apeejay Business Centre, 1st Floor, Hotel The Park, Raj Bhavan Road, Somajiguda, Hyderabad-500082, Telangana
14 Cargo 040-24004025, 040-24004026, 040-24004027
Fax No.: 040-24008359
hydcargo.admin@thaiairways.com 1St Flr. Room No.4 Rajiv Gandhi International Airport, Hyderabad 501218
15 Airport 040-66605022
Fax No.:040-66605023
asiareservations@thaiairways.com Level-E, Office Number [A]-05, E-3-23, PTB Rajiv Gandhi International Airport Shamshabad, Ranga Reddy District-501218 India
Chennai
16 Reservation
& Ticketing
0008003201542 asiareservations@thaiairways.com Apeejay Business Centre, Office No: 302 & 303, 3rd Floor,Apeejay House, No: 39/12Haddows Road, Nungambakk,
Chennai - 600 006
17 Cargo 044-22561933 tgmaa.ops@thaiairways.com , tgmaaoperations@yahoo.co.in , thaiairwaysmaa@yahoo.co.in Cargo Section, Room No:6, Integrated
Cargo Complex-Phase 1, Meenambakkam,
Chennai 600027 India
18 Airport 9150253388 asiareservations@thaiairways.com Room no 212, Airlines Offices, CIP Level, Anna
International Terminal (T2), Chennai Airport, Chennai -600027, India
Kolkata
19 Reservation & Ticketing 0008003201542 asiareservations@thaiairways.com B326, Newly Integrated Terminal Building NITB, NSCBI Airport, Dum Dum, Kolkata West Bengal - 700052
20 Cargo 033-25110047 - Totsol Aviation Pvt Ltd Gssa Of Thai Cargo Room# 16A, 3Rd Floor , New International Cargo Terminal,N.S.C.B.I Airport, Kolkata, 700052 India
21 Airport 0008003201542 asiareservations@thaiairways.com B326, Nitb, Nscbi Airport,Dum Dum, Kolkata West Bengal - 700052 India
Gaya
22 Reservation & Ticketing 0008003201542 asiareservations@thaiairways.com -
Ahmedabad
23 Reservation & Ticketing 0008003201542 asiareservations@thaiairways.com -
24 Cargo 9898783378 j.thaker@ecsgroup.aero Ecs Globe Air Cargo, Svp Intl Airport, Terminal-3, Ahmedabad Gujarat India
25 Airport 0008003201542 asiareservations@thaiairways.com Sardar Vallabhbhai Patel International Airport, Hansol, Ahmedabad, Gujarat - 380003

Global Offices

Social Sites

Comments

Need to raise a complaint

We booked a four ticket from bangalore to Bangkok on 29 and returned ticket Bangkok to Bangalore on 4 th unfortunately two people missed fight in Bangalore to Bangkok due to connective flight delay while returning they not accepted the old return ticket we paid a new ticket and come back allready we booked a ticket we need justice same flight we booking two times to fly

Request information regarding document required

I have plan to travel Korea on Nov 5th by Thai airways. Is it required RT-PCR test against Covid-19 during departure.
If required where I can take the test?
Is there any specific lab allotted by airways?

MISC

1. Can i book my flight from DEL-BKK directly on thaiairways website ?
2. Can i make payment other than American Express card ?
3. Is visa on arrival available for Indian tours ?

Visa regarding

I am indian pasport holder an traveling on 16th january2020 DMK airpot(bankok) in terminal 1.. i want to go direct phuket from terminal 2..so where should i apply visa in bankok or phuket..?

No telephone response???

Your customer service sucks...No respone ???

regards conformation message for refund

I booked a flight ticket through the paytm app, they want your conformation message for a refund
I already emailed official Thai airways but no response

Locks of my baggage cut open with sharp objects

I was flying from Manila to Delhi on Thai Airways today- 15th September 2019. On reaching home I found my suitcases have been cut open with sharp objects and destroyed. In fact my costly items are missing from the suitcase. I tried reaching airport staff of Thai Airways in India over telephone. No one has answered my calls. I will be reaching out to the Country Manager of Thai Airways tomorrow morning.

What a ghastly experience! I was flying business class.

Aashna Roy
Seat - 23 F and 15 J

Locks of my baggage cut open with sharp objects

I was flying from Manila to Delhi on Thai Airways today- 15th September 2019. On reaching home I found my suitcases have been cut open with sharp objects and destroyed. In fact my costly items are missing from the suitcase. I tried reaching airport staff of Thai Airways in India over telephone. No one has answered my calls. I will be reaching out to the Country Manager of Thai Airways tomorrow morning.

What a ghastly experience! I was flying business class.

Aashna Roy
Seat - 23 F and 15 J

lost of luggage

this is baljit singh i toke flight fom combodia to bangkok i was having connecting flight to mumbai but i missed my flight but when i ask the thai smile person at bangkok airport he told me your luggage is already boarded on the flight which you missed so you can ask at mumbai airport
than i booked another flight from spice jet at mumbai airpot they have not recived any luggage of my
after informing thai smile they told they found my luggege at bangkok airport but they are not send me my luggage to mumbai airport
how will i get my luggage from bangkok airport to mumbai
thank you
regards baljit singh

Pathetic customer care

Pathetic customer care services called up mentioned airport nos no one responded to calls.

Want to know detalis of my last flight in November

I want to know the details of my flight price i took in November 15 2018. Its issue regarding payment to portal so i want confirm the amount . I will be thankful if u can help

Frequent flyer plan

Does Thai airways has something like a frequent flyer program. In case yes, is it in partnership with any Indian airlines?
Thanks

Cargo Inquiry

Your Delhi Cargo phone numbers are not in service.
Pls upgrade your website

Pathetic customer service

Pathetic customer service

amend ticket

Can anyone tell me how much do they charge for postponement or preponement of tickets?

Ticket refund amount confirmation

PNR # TU3QEP

I booked a round trip ticket to thailand round trip with a agent with pnr number TU3QEP ,we requested our agent to cancell the ticket 6 hours prior and they cancelled it .i had payed rs 77000 for the ticket but now agent told us we will get only rs 33000 as refund ,but when i ask them for the airline refund invoice as proof they are not providing us.pls advice.

Missing luggage in the Bangkok Airport after Security check.

Hello Bangkok Airport Security Team,

I am regret to inform you that I have missed to pick my cabin luggage after security checking done in the Bangkok Airport. Could you please help me my sending the same bag through Thai Airlines so that I will be able to collect it in the Kolkata International Airport.

Please find the below details to identify my bag.

My Name-: Swagat Narayan Sahoo

Passport No-: Z3243582

Travel Date-: 16/03/2018

Airlines-: THAI Airlines.

Flight no-: TG313

Gate no-: 10C

Seat no-: 39A

Security check done time-: 22:30 to 23:30

Bag Company name-: Academician bag

Bag Color-: Black

Bag Type-: Small hand bag without wheel (26 no, as per your bag identification check list)

Bag containing-: Two winter Jacket, 4 Pair of Shirts and 3 Pair of Pants.

My Permanent address-: At-: Tulanka, PO-: Motiganj, District -:Balasore, State-: ODISHA, Country-: India, PIN-: 756003

Boarding pass attached for your reference.

Request you to help me by sending my luggage to either my above given Address or Kolkata Airport so that I will be able to collect it.

Thank you so much for your support.

Thanks & Regards,

Swagat Narayan Sahoo

Email id-: sap.swagat@gmail.com

Loss of currency in Thai airways flight from Tokyo to Bangalore

I had my currency in the checkin baggage, but my lock was opened and my currency has been stolen.
My flights:
Tokyo to bangkok: TG643
Departure : 1st March 2018, 11.45a.m

Bangkok to Bangalore: TG325
Departure: 1st March 2018, 21.35p.m
Please look into the matter
Ph:+91 973xxxx185

Fight is not open for i-Checking : Thai Airways :

Hello Team,

We would like to know when can we expect Thai Airways i- check-in will be open.

Right it is showing as "Your Prime Flight is not open for check-in yet"

Could you please help us in regards to the below-mentioned query.

MUMBAI

MUMBAI CHHATRAPATI SHIVAJI (BOM)

Departure Time: 2:40 AM

Flight Destination:

BANGKOK

BANGKOK SUVARNABHUMI INTL (BKK)

Arrival Time: 8:55 AM

Flight Duration: 4 hours 45 minutes
Flight Number:
T,G2336
Operated by W,E336