VietjetAir Airlines Customer Care No.

Organization: 
All India Number(s): 
  • 011-43640 490 (Call center- India)
  • 011-43640 491 (Alternate no. of call center)
International Numbers: 
+84 1900 1886 (Global Contact Support)
(+84) 28 3526 68 68 (Alternate Support No.)

Emails

  • 19001886 [at] vietjetair [dot] com (For VJ Flight operated by VietJet)
  • vz [dot] support [at] vietjetair [dot] com (VZ Flight operated by Thai VietJet)

Imortant Links

Install App

Booking Offices

List of Call Center Other Countries

S.No. Calling from Contact number
1 India 011-43640490/
011-43640491
2 Vietnam 1900 1886
3 Korea +82 2 319 4560
4 Taiwan +886 0800 66 1886
5 Thailand 02 089 1909
6 Malaysia +603 2730 9887
7 Myanma +95 (9) 789 323 828
8 Indonesia +62 21 527 1393
9 Cambodia +855(0)63 967 769
+855(0)78 771 333
10 Japan +81 3 5937 0821/
(+84) 28 3526 68 68

Group Bookings

S.No. Location Email
Group booking (from 10 passenger above)
1 Thailand group [dot] bkk [at] vietjetair [dot] com 
2 Hanoi Group [dot] han [at] vietjetair [dot] com
3 Danang Sales_middle [at] vietjetair [dot] com
4 Hochiminh
and other
group [at] vietjetair [dot] com

Lost & Found Contacts

No. Airport name Airport
code
Terminal Phone Email
1 Tan Son Nhat SGN Domestic Arrival (+84) 77 661 4063 lostandfound-vj [at] sags [dot] vn
sgn [dot] ll [at] vietjetair [dot] com
International Arrival (+84) 91 998 6364
2 Phu Quoc PQC   (+84) 96 397 5644 lostandfound [dot] pqia [at] gmail [dot] com
3 Phu Cat - Quy Nhon UIH   (+84) 96 856 3152 uih [at] vietjetair [dot] com
4 Can Tho VCA   (+84) 939 224 928 thanhthuy [at] canthoairport [dot] com
5 Tuy Hoa TBB   (+84) 98 846 7031 tbb [at] vietjetair [dot] com
6 Noi Bai - Ha Noi HAN Terminal 1 (+84)911827608/
(+84)964850751
vjgs [dot] arr [at] vietjetair [dot] com
Terminal 2 (+84) 915623608
7 Vinh VII   (+84) 90 304 7608 vii [at] vietjetair [dot] com
8 Cam Ranh CXR   (+84) 126 404 2057 lostandfound-cxr [at] sags [dot] vn
9 Da Nang DAD International Arrival (+84) 91 129 9506 lnf-dad [at] sags [dot] vn
Domestic Arrival (+84) 91 625 3675
10 Lien Khuong - Da Lat DLI   (+84) 263 384 3373 thongtindli [at] yahoo [dot] com [dot] vn
luthamdli [at] gmail [dot] com
(+84) 91 368 4677
11 Tho Xuan - Thanh Hoa THD   (+84) 16 2750 3835 loftandfound [at] thdairport [dot] vn
12 Pleiku PXU   (+84) 971 000 835 pxu [at] vietjetair [dot] com
13 Dong Hoi VDH   (+84) 98 193 7530 vdh [at] vietjetair [dot] com
14 Cat Bi - Hai Phong HPH   (+84) 90 399 6141 hph [dot] go [at] vietjetair [dot] com
15 Phu Bai - Hue HUI   (+84) 90 304 7658 hui [at] vietjetair [dot] com
16 Buon Ma Thuot BMV   (+84) 97 855 8231 bmv [at] vietjetair [dot] com
(+84) 262 359 6596
17 Chu Lai VCL   (+84) 96 388 3827 vcl [dot] go [at] vietjetair [dot] com
18 Van Don VDO   (+84) 98 130 4242
lnf [dot] vdo [at] sungroup [dot] com [dot] vn 
19 Yangon RGN Terminal 2 (+95) 4 309 6855 lostandfound [at] yangonairportgroup [dot] com
20 Incheon ICN Terminal 1 (+82) 32 743 2526 icn [dot] ll [at] swissport [dot] com
(+82) 32 743 0370
21 Kaohsiung KHH   (+886) 7 8061 477
Ext 223
khhlnf [at] evaair [dot] COM
22

Suvanabhumi

BKK

Thai Vietjet Air Office concourse
A 1st floor
(+66) 2 134 4357 BFSLL [at] BFSasia [dot] com
BFS Lost and Found Office,
Arrival Hall 2nd floor
(Near baggage carousel no.23),
Main terminal.
+66 (0) 2134 4357-9
BFSLLSpvrs [at] BFSAsia [dot] com
23 Chiang Mai CNX International terminal bags
office (level 2)
  (+66) 61 - 174 - 7973 cnx-ll [at] bags-groundservices [dot] com
25 Phuket HKT AOTGA Lost & Found office,
Arrival Hall 1st  floor
(International building)
(+66) 76 351 328/
(+66) 6 4707 7372
hktll [at] aotga [dot] com
25 Taiwan Taoyuan TPE Terminal 1 (+886) 3 3517637 caslnf [at] evaair [dot] com
26 Taichung RMQ   (+886) 4 26155188 txgoic [at] uniair [dot] com [dot] tw
27 Tainan TNN   (+886) 6 2603683 kittylee [at] uniair [dot] com [dot] tw
28 Kuala Lumpur KUL Terminal 1 603-877 65772/773 baggageservices [at] pos [dot] com [dot] my
29 Hong Kong HKG Terminal 2 (+852) 2116 8750 satshk_ll_control [at] satshk [dot] com
30 Gimhae - Busan PUS   +82 10 9566 3338 bxtnpkk3 [at] airbusan [dot] com
+82 10 6647 1886 vjgopus [at] gmail [dot] com
31 Phnom Penh PNH   (+855) 23 890 424/
81 222 175
pnhllxh [at] cambodia-airports [dot] aero
32 Siem Reap REP   (+855) (0)61 222 017 repllxh [at] cambodia-airports [dot] aero
33
Changi
SIN
SATS Ground Services
Singapore Pte. Ltd.
 +65 6321 5102/5103
GTRSG_LostnFoundT4 [at] gtr [dot] com [dot] sg
Passenger Terminal
Building 4, #01-126
10 Airport Boulevard
Singapore, 819665
34 Ngurah Rai-Bali
DPS Gapura Angkasa Office,
Arrival Hall, Terminal International 
628113971562 ll [dot] dps [at] gapura [dot] id
35 Haneda Tokyo
HND Terminal 3 +85 0357087816
hts-hndll [at] haneda-turtle [dot] co [dot] jp 
36 Osaka KIX Terminal 1
  kixll [at] ckts [dot] kansai-airports [dot] co [dot] jp 
37 Narita Tokyo NRT Terminal 2
+8180 4761 0757
fmgvj [at] fmg [dot] sc 
38 Daegu TAE     vjgotae [at] gmail [dot] com 
39 Delhi DEL Terminal 3
(+91)9958098651
lostproperty [dot] dial [at] gmrgroup [dot] in 
40 Chhatrapati
Shivaji Maharaj
BOM Terminal 2
(+91)9619050580
(+91)8879992371
csmia [dot] lostproperty [at] adani [dot] com
41 Sardar Vallabhbhai
AMD Terminal 1
(+91)-7227923238
lostfound [dot] amd [at] adani [dot] com
42 Melbourne
MEL Terminal 2, Level 2
  melbags [at] oceaniaaviation [dot] com
43 Sydney
SYD Office Address: Oceania
Aviation Services Level 3,
Sydney International Airport,
Terminal 1
  sydbags [at] oceaniaaviation [dot] com
44 Chengdu Tianfu
TFU Terminal 1
+86 028-86905114
CTU [dot] gjxc [at] 163 [dot] com
45 Chongqing Jiangbei
CKG Terminal 3
(+86) 023-67152747
baggage_ckggha [at] sina [dot] com
46 Zhengzhou Xinzheng
CGO Terminal 2
+86 0371 58518831
2647743791 [at] qq [dot] com
47 Hongkong
HKG
Room 6T016, Passenger
Terminal Building, 1 Cheong
Hong Road, Hong Kong
International Airport
852 3902 9000
satshk_lostandfound [at] satshk [dot] com
48 Qingdao Jiaodong
TAO Terminal 1
(+86)53267892345
(+86)53267895678
 
49 Shanghai Pudong
PVG
Terminal 2
(+86)02168340096
 
50 Hangzhou Xiaoshan
HGH
Terminal 4 
(+86)-571-96299-5
 
51 Changzhou Benniu
CZX
  +86 519 83256245
+86 519 8326600
 
52 changsha huanghua
CSX/HHA
Terminal 2
+86 84799650
csxll8x [at] 126 [dot] com
53 Tian jin Binhai
TSN
Terminal 1
 +86-2224906927
tjkyxc [at] 126 [dot] com
54 Nan Chang Changbei 
KHN
Terminal 1
+86 152 7084 1468
khn2564 [at] 163 [dot] com
55 Shen Zhen Baoan 
SZX
Terminal 3
+86 755 23458635
guoji [at] szairport [dot] com
56 Kunming Changshui
KMG
Terminal 1
+86 871 67093614
ox_kmg [at] 163 [dot] com
57 Zhangjiajie hehua 
DYG
Terminal 1
+86 07448238417
dygdbb [at] 163 [dot] com

Damage Redress for Vietjet Air Customers

  • Failure or delay of transport by aviation transporter
  • Loss and/or damage of checked baggage
  • Oversold flight tickets
  • Delayed payment of refund for canceled flight tickets
  • Unable to board flight as airline did not provide information about boarding gate, flight numbers, etc.
  • Impediments to boarding due to failure to install mobility facilities
  • Exclusions: Please note that damage redress may not be provided if the damage is due to uncontrollable circumstances.
  • Processing Time: Vietjet Air aims to process damage redress claims within 14 days of receiving the application.

Damage Redress Locations and contact Details

Reservation-Vietjet
KR GSA, in Korea
Incheon Airport-Vietjet in
Korea (Incheon)
Gimhae Airport-Vietjet
in Korea (Busan)
Call Center/CS-Vietjet in Vietnam
Role and
duties
Receipt of a
Damage Redress form
Receipt of a Damage
Redress form
Receipt of a Damage Redress form Receipt a Damage Redress
form and handle 
Mail 10th floor, Hansan Building,
115, Seosomun-ro,
Seoul, Korea
2188 of Passenger Terminal,
Incheon International
Aiport, 272,
Gonghang-ro, Chung-gu,
Incheon, Korea
1197 of Gimhae International Airport,
108, Gonghangjinip-ro,
Gangseo-gu, Busan, Korea
Floor 8th, Vietjet Plaza Building,
60A Truong Son Street,  Tan Binh Dist.,
Ho Chi Minh City, Vietnam
Visit Same as above Same as above Same as above Same as above
Inquiries Tel. 02-319-4560   
Fax. 02-319-4561
Email. vj [dot] gsa [at] daejooair [dot] com 
Tel. 032-743-0370 
Fax. 032-743-0373
Email. vjgoicn [at] gmail [dot] com 
Tel. 010-6647-1886
Fax: 051-972-1886
Email. vjgopus [at] gmail [dot] com
Tel. (+84) 19001886
Email.  19001886 [at] vietjetair [dot] com / 
customerservice [at] vietjetair [dot] com
(English only) 

Procedure for Damage Redress:

  1. Customer submits the Damage Redress application.
  2. Vietjet Air confirms the receipt of the application.
  3. Vietjet Air investigates the reported damages.
  4. If the customer requests or appeals, Vietjet Air transfers the case to the Korea Consumer Agency.
  5. Vietjet Air provides a notice of the outcome to the customer.
  6. Vietjet Air evaluates the related laws and terms of carriage, etc.
  7. For more Information Please Read.

Head Office

8th floor, C.T Plaza Building,
60A Truong Son, Ward 2,
Tan Binh District,
Ho Chi Minh city

Social Sites

Comments

Left iPad on flight VJ 907

I travelled from Hanoi to Mumbai on 23/10/2023 and left my iPad on the flight. Have been unable to get response and was told flight checked and no iPad found . But today on 24/10/2023 the location of the same iPad shows as Hanoi international airport. Pls help me to get my iPad back

baggage allowance is 40 kg as check in baggage

baggage allowance is 40 kg as check in baggage can we carry two psc of baggage whith in permited size as baggage above 32 kg not allowed as per yout=r norms

Change of airport

Reservation number 8ZDAAN

I request you to change my flight departure airport from Hue to Danang

You can move it to 9 am flight from Danang to Ho CHi minh city
or 10.30 flight from Danang to Ho CHi minh city

Regards

Parag Tita

delayed luggage for PNR JN8GXG

Dear madam/ Sir,
in this case we had booked a flight from mumbai to Bali ( Ngurah rai airport, denpasar) via PNR JN8GXG. the flight was delayed by 1.5 hrs in mumbai airport for departure.
on reaching Ngruha rai airport in Bali at nearly 3 pm we were told that the luggage is coming via other flight and might come till 6pm. now our entire day was spoiled and there were no arrangements made for halt.. as we had 2 children we had to ruah to hotel and check in.. we again came to hotel back for our luggage which was handed over to us at 7 pm.
we would request a compensation as per airline policy, as the delayed luggage is a complete mismanagement from the airline side, due to which we had to bear the expensea of to and fro twice fron airport to hotel and back to airport and again to hotel, apart fron this our entire day was spoiled and we could not complete and of scheduled itinery planned causing further financial loss. this all lead to mental dissatisfaction and dissappointment on first day of our tour. as we know the tour are expensive and due to auch approaxh of airlines the entire tour is disturbed.
hence kindly consider a suitable compensarion for above grevience and revert back.
Regards,
TAHER BHARMAL

Reschedule flight from Delhi to Hanoi

Please reschedule my flight due to covid19. My booking PNR : xU3TNx.

We want to book for the date of xx Dec to xx. We have attached the schedule for your reference. We want to book this under low fare category which is INR 2300.

Kindly reschedule our current flight from dated xx June to xx June xxxx TO dated xx Dec to xx Dec.

New Booking Proposal

Xx Dec, xxxx
From : Delhi International airport , India
To : Hanoi, Vietnam

Xx Dec, xxxx
From : Hanoi, Vietnam
To : Delhi International airport , India

Kindly, arrange a call for any query regarding the same. Hopefully we will get the amendments as soon as possible.

Vietjet Airline cancelled my flight.-No Followup

I booked a ticket to Bali, to and fro, for 23rd April 2023 from new delhi . It got cancelled due to operational reason. I tried contacting vietjet but did not get respond. I mailed them and called them, but there was no one to address my issue. I am flexible with dates to prepone the journey .BUt noone is responding

Can someone please help me with this with sharing any contact number where I can reach them.
THEY ARE NOT PICKING INDIAN CALL CENTRE NUMBER.kINLDY uPDATE @VIETJET AIR

Name policy regarding Surname missing in Passport

Hi,

My name is GEETA SHARMA. In my passport in Given Name my full name which is GEETA SHARMA is mentioned and in the passport SURNAME/ FAMILY Name is Missing (Blank).

Therefore, please advise me on what should be written in the Given Name & Surname while booking the ticket.

Thank You

Geeta Sharma

Flight got cancelled due to operational reason. Need Refund

I booked a ticket to Bali, to and fro, for 23rd Dec. It got cancelled due to operational reason. I tried contacting vietjet but did not get respond. I mailed them and called them, but there was no one to address my issue.

Can someone please help me with this with sharing any contact number where I can reach them.

Credit note not yet received

Please note that due to medical reasons, I have canceled the ticket. I was supposed to receive the credit note, but it’s been more than 3 months, and I haven’t received the credit note yet.

Please look into it on an urgent basis and provide me with the credit note or voucher asap. I need to book the tickets urgently. Please refer to the attached ticket.

PNR -ZC223C
Regards,
Ajay Tiwari

Money Debited but Tickets not issued Inbox

Hello,

I made a transaction yesterday evening on 12 Jan 2021 at 19:21 pm Indian Standard Time.

The amount debited from the account but received any confirmation email did not issue any tickets..

We are awaiting for the email.

Flight Cancelled due to operational reasons from BLR to HAN

Please kindly inform the options for the flight with the closest available date and time to our original booking you can rebook us on without fee.
Booking Date 06/02/2023 but i received email saying that Due to operational reasons, your flight has been canceled.
Please contact our hotline or our email address at skd [at] vietjetair [dot] com to choose one of these solutions:
- Change your itinerary to another equivalent flight from/to India operated by Vietjet without fee.
- Refund your ticket as CREDIT SHELL account entitled to the passenger name on the booking number and apply your request via our E-form at https://eforms.vietjetair.com/Callcenter/RefundRequest
- Furthermore, to use your Entitled Creditshell account to buy new ticket or add-on services for the original passenger on the old ticket, please access our Transferring Creditshell request form at: https://eforms.vietjetair.com/Callcenter/TransferRequest
- Refund your ticket back to the original payment method within 30 working days from the refund request date.
Notice: Any change on the booking must be completed 3 hours before the departure time on your booking and the ablove solution is only applied once time per booking.

But I cannot contact the customer service India number no one is responding. If there is no other option kindly cancel my booking and give me full refund.
Thank you

Flight Cancellation & Refund

HI,

Worst airline. Flights cancelled and no resposne on the mail address given on the refund status and even the phones don't work.

I think they defaruding gullible indian passengers

regards

Hari

Extra Charge

This Airlines is providing worst services. I have booked my flight and they have cancelled the operations from Hyderabad and Bangalore. When I tried to reach them no one responded. I have re booked again from another location and they charged $200 USD. When I asked in VietJet office in Hanoi they are helpless and no one cared it.

PRN:
RR2DYU
Y9JU2G

vinod [dot] kumar [dot] thumma1 [at] tripdetailsnow [dot] com
vinod [dot] ku1 [at] journeyspecificationstrip [dot] com

Kính gửi Quý khách,

CSKH đã tiếp nhận trường hợp của Quý khách và đã tạo yêu cầu tương ứng, CSKH sẽ phản hồi lại Quý khách trong thời gian sớm nhất.

Cảm ơn Quý khách.

=======
Dear Our valued customer,

Your request has been recorded with equivalent ticket number. We will respond to you as soon as possible upon to our ability.
Thank you for your email.

Sincerely,
Vietjet’s Customer Service Center

Money debited from my account but baggage not booked

Hi
I booked extra baggage for my flight to Da Nang on 10 Dec. The money got debited twice and there is no confirmation. I tried to reach out to their call center in India but no response. Please refund my money. This is the worst experience I have ever had from an airline.

cannot reach this airline

Hi

I am trying to call helpine, but number not working, i have also emailed to 1900XXXX [at] vietjetair [dot] com last week twice, but haven't received any reply from them.

I booked ticket with this airlines via cleartrip, but due to medical emergency we asked airlines to cancel the ticket, they provided us with a open ticket, that is valid for 1 year.
Now to rebook this flight, cleartrip says that as it is open ticket, it will be booked by airlines only and i should directly talk to airlines and i cannot reach to airlines. This is very chaotic. Please help.

Thanks
Bhavya

I am trying to add baggage

I am trying to add baggage from delhi to Bali. The payment got deducted thrice but no refund and no baggage details have been added. Trying to contact but not able to. Kindly revert

Hello Sir/Ma’am I have tried

Hello Sir/Ma’am
I have tried to book the 20kgs luggage thrice for the flight from Mumbai to Bali and every time the money was deducted and the booking failed. Could you please look into it as we have to leave on Sunday!!

Worst Airline service I have ever experienced.

When went Bali from Delhi with this airline. I have lot many complaints regarding management and service. But let me tell you in short, if you want to go with this airline, you may go at you own risk. Because flights are not on time. Due to this you may miss your connected flight and waste your money and your time. Staffs are very irresponsible and they are not at all punctual, that shows their professionalism. Happy and safe journey! Bye

Refund money for failed baggage transactions

I tried to book baggage for flight from Mumbai to Bali PNR - MME93Q ,my money got deducted thrice from my account and the payment failed each time. Kindly refund my money back. Is this FRAUD AIRLINE, no response to my emails

Money deducted and no confirmation given and no 1 is responding

We tried booking extra baggage facility from the Vietjet site, the money got deducted twice but no confirmation was given.
Also raised a complaint, but no one is responding to mail.
Also tried contacting customer care and everytime they are putting us in wait time and then call gets disconnected.

How much more we have to follow
what you want, do you want us to reach social media platform to get your attention?

Same issue happened with me.

Same issue happened with me. There is no confirmation mail received even monry got debited from account. Still no updates. What did you do next? Did you receive tickets?

Amount Deducted from my debit card, but baggage not added

Please note when I tried to add an additoinal baggage to my booking, the payment failed. However the amount got deducted from the debit card.
Kindly let me know what needs to be done for this

Did you get any updates on

Did you get any updates on this. Same thing happening with me. While trying to add baggage online, amount getting deducted, but payment shown as failed.

Amount deducted thrice but baggage not added

Hi I tried to add baggage online for my flight from Mumbai to Bali. Payment from my credit card deducted thrice but no baggage was added and everytime it displayed that payment failed. Did any of you get resolution on tgis issue

Forgot to mention Middle Name

Dear Sir/Maam,

I have a flight booking on VJ910,VJ997,& VJ894,VJ883 dated 08 Nov- 22.

I forgot to mention my middle name while booking a ticket, I have already raised a query on email along with the required documents.

Request you to check and help us with the ticket correction at the earliest.

Middle Name Missing in flight ticket

Hey guys, to clear the air here, I have recently travelled from Mumbai to Hanoi without a middle name in my ticket and there were no issues. Hope this helps.

We have a same problem. Can u

We have a same problem. Can u please help us how they changed the name?

Regarding Middle Name issue

Hey Khushboo,

Pls mail me. I am also facing same issue and found some solutions. may be we can help each other. my id is costofapp [at] gmail [dot] com

Reply to Khshboo

Hi Khushboo,

Have you received any update for this issue?

Forgot to add middle name

I too made the same mistake. Can someone help me please?

Forgot to add middle name in flight tickets

I too made a mistake to not add middle name while booking the flights.
Anyone please help me with the same.
My mail id is nidhijani22 [at] gmail [dot] com
Thank you

Amount debited from my credit card

This morning when I tried to buy BAGGAGE 15 kg. each for my To & Fro Flights (Delhi-Hanoi-Delhi) & Hot Meal & put my credit card details for it, I received a message that the transaction failed but I can see that USD 19.00 has been deducted already.

Please advise what to do now, as I need 15 kg. extra allowance for my baggage (both the Flights). $ 19 has already been deducted.

Niraj Varma

Correction in middle name

Dear sir /ma'am,
This is booking reference 259XNV. I Want to do a correction in the middle name of BHAWATILAL a spelling missing correct is BHAGWATILAL .
My flight is on 12/05/2022.
Please solve this problem as soon as possible because of the shortage of time

Thank you

hello. I faced same issue.

hello. I faced same issue. did you happen to get any resolution from VietJet air? how to add the middle name?

Regarding Middle name

Alpeshbhai, can you please share how you solve this problem as I am also trapped with similar situation. my mail id is costofapp [at] gmail [dot] com

Flight

My flight is on 5th April,2020 from Delhi to Bali and Indian Government has cancelled Visa till 15th April,2020 so what about my refund status

Cancellation of tickets

Dear Sir/Madam,

This is regarding PNR V9TAP9 for flight VietJet Air VJ-501 on 9-Apr-2020 for two passengers namely Ms.Bhavana Nagaraj & Ms.Shweta Harish Kadam.

We are from Bangalore, India and due to the spread of COVID-19 on a global scale with cases also reported in my city, we have been advised not to travel until things are under control.
Therefore, we would like to cancel tickets for both passengers on the said date.

We have booked the tickets through GoIbibo.com on which it says the tickets are non-refundable. I understand this, however, under these special circumstances, we kindly request you to make an exception and provide refund for the same.

We are not travelling as a precautionary measure for ourselves and others around us. It is time we help each other during this time therefore kindly oblige.

Thanks & Regards,
Shweta Harish Kadam

Asking to savage the tickets we bought from Vietjet airline

Dear Vietjet airline,
I am one of the customers who bought the tickets of vietjet airline to go to South Korea for attending university.I bought three tickets to go on Feb 21st with flight number VJ918 from Yangon to Hanoi airport and with VJ982 from Hanoi to busan airport.Passenger names are Mrs.Aye Aye Thet,Mr.Sai Sai Li,and Ma.Nang Paung Li.As I am a student who have to stay there,the left two who sent me to Korea bought the return ticket on Feb 29th with flight number VJ981 from Busan to Hanoi airport and with VJ917 from Hanoi to Yangon airport.You can check this out.Unfortunately,we heard the news of new corona virus outbreak is getting worse and emergency situation in Korea.That’s why regarding as the rules of airlines,we paid extra charges of postponement.I postponed the flight on 1st of the March and March 7th for returning home.But you also heard the current situation and news of Korea are getting serious and getting higher the infection rate.In the case of school,it’s inconvenient to attend the school at the date I postponed.I overdue my the tuition payment time and I cannot attend my university coz of this outbreak.I can’t afford to pay the extra money for another postponement.I costs a lot of money for flight and we don’t want to go to a bad place in current situation.If I have an exception like miss my flight or something,you can withdraw my airfare and I will accept it.But now this is the international terrible situation,I’d like you to think about us.Moreover,I would like you to do something that is good or convenient way for customers in this situation.At the very least,plz we want a refund minus a cancellation fee or we can be used to go with this tickets whenever we want to go or something.I am looking forward to your kind reply.
Best regards,
Nang Paung Li(Myanmar)

Linking booking to add child of six yrs with me

I am from India booked flight where we need to our child in existing booking could you please help us

Transit visa need or not in sgn airport

Am Indian I am traveling from dps airport to ccu airport India via sgn airport. But my flight from dps to sgn by viet jet and sgn to ccu is indigo. With different pnr Number. So do I need any visa on sgn Airport. Like transit visa. And layover of 9hrs in sgn. And dps will allow me or sgn Will allow ME to fly from both countries. I don't have any visa. It's my Return journey.

how to online purchase check in baggage?

I have booked air tickets from Bangkok to Phuket. My travel date on 6.11.2019.Now I want to know, how I will online purchase check in baggage. Please give me answers.