Utkarsh Bank Customer Care No. 1800 123 9878

Organization:

www.utkarsh.bank

Toll free Number(s):

1800 123 9878 (For Banking related queries)
1800 180 6878 (Phone Banking)
1800 208 1788 (Micro Banking and Advances)

Website:

Official Website

IVRS Menu: 1800 123 9878

Select your preferred language

Press 1 - To report lost of card or block the card.
Press 2 - For loan account related query.
Press 3 - For saving, current and deposit account related query.
Press 4 - For enhance card security.
Press 5 - For any other information.

Email

customercare [at] utkarsh [dot] bank (Customer Support)
communications [at] utkarsh [dot] bank (Queries)

Important Links

Install App

How Can I Block my card

If you have any queries or complaint you can call at (1800-123-9878) 24×7 (Except National Holidays). or visit your nearest branch to register the complaint. You can block you Debit Card through various ways

Internet Banking:

Step 1: Login to Utkarsh Bank website
Step 2: Click on Ways to Bank
Step 3: Select Internet Banking
Step 4: Login to Utkarsh Internet Banking with User Id and password
Step 5: Click on Cards Tab
Step 6: Select Block Card
Step 7: Enter Card Number
Step 8: Select Reason for Blocking your Card
Step 9: Enter OTP sent on your registered Mobile Number
Step 10: A confirmation Receipt appears on your Screen for successful generation of Debit Card PIN

Utkarsh Mobile App:

Step 1: Login to Utkarsh Mobile App either through mPIN or User Id & Password provided by the Bank.
Step 2: Click on Cards Section
Step 3: Select Block Card
Step 4: Enter Card Number
Step 5: Select Reason for Blocking your Card
Step 6: Enter OTP sent on your registered Mobile Number
Step 7: A confirmation receipt on your screen for successful generation of Debit Card PIN.

Grievance Redressal

You can lodge/ register your complaints and seek redressal/ resolution through any of the following channels:

Call customer care by dialing the toll-free numbers or by email addressed to customercare [at] utkarsh [dot] bank .
Go to all banking outlets/ branches.
Complaints/Suggestions Box are also provided at all branches of the Bank.
Through Internet Banking .

Level 1

If a complaint is not resolved by the given channels or if the customer is not satisfied, conatct your concerned
Nodal Officers:

Sr No.	Zone	Name	Phone No. nodal [dot] officer [at] utkarsh [dot] bank (Same For all Zone)	Address
1	North I Zone	Binu Mathew	011-69272108	Asset Office, 2nd Floor, Property Bearing No. 40/5, BP-5, West Patel Nagar, New Delhi: 110008
2	North II Zone	Amit Kumar	7485807701	Agra Branch: Shop No., G-12/B-12, Friend Wasan Plaza, Sanjay Place, Agra, Uttar Pradesh, 282002
3	East Zone	Manish Kumar Tiwari	8189052437	Ranchi Zonal Office, 2nd Floor, Anmol Plaza, Ratu Road Opposite Election Commission, Ranchi, 834001
4	West/South Zone	Daniel Francis Low	8793030307	1st floor, BEST Commercial Building, Near Ambedkar Garden, Chembur East Mumbai -400071

Level 2

If your query remains unresolved with nodal officers, you may contact the Principal Nodal Officer (PNO)

Mr. Sankha Basu
Utkarsh Small Finance Bank Limited,
S-24/1-2, 2nd Floor, Mahavir Nagar,
Orderly Bazaar, Varanasi,
Uttar Pradesh, PIN -221002.
Call: 0542-7109115 / 8189043404,
Email: pno [at] utkarsh [dot] bank

Level 3

Incase the issue remains unresolved with Principal Nodal Officer (PNO), you can raise the issue with
management team, contact deatils given below:

Office Timing: 9:30 am- 6:30 pm

Sr NO.	Name	Designation	Phone Number	Address
1	Mr. Govind Singh	MD & CEO	0542-6137010	Utkarsh Tower, NH -31 (Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi – 221105, Uttar Pradesh
2	Mr. Peeush Jain	Head - Liabilities	022-68729507	Utkarsh Small Finance Bank, Best Commercial Complex (Unit Nos.1 & 2 on the Ground Floor and Unit Nos.101 to 109 on the First Floor), Central Avenue Road, Dr. Ambedkar Udyan, PO -Chembur, District - Mumbai, Maharashtra - 400071
3	Mr. Tarun Gupta	Regional Head – Liabilities (East)	0612-2262858	Utkarsh Small Finance Bank, 2nd Floor, 134/A, Patliputra Colony, Opposite Polytechnic gate, Kurji road, Patliputra, Patna,Bihar, PIN – 800013
4	Mr. Vikas Vinod Bhanpurkar	Zonal Head - Liabilities (West & South)	022-40377203	Utkarsh Small Finance Bank, 17th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705
5	Mr. Amit Prashar	Zonal Head - Liabilities (North I)	011-68141535	Utkarsh Small Finance Bank, 9B, Rajendra Park, Pusa Road, New Delhi-110060
6	Mr. Santosh Ranjan	Zonal Head - Liabilities (North II)	0542-2517533	Utkarsh Small Finance Bank, 1st Floor R.H. Tower Near Hotel Madin, The Mall Road, Cantt., Varanasi, Uttar Pradesh-221002
7	Mr. Trilok Nath Shukla	Head - Micro Banking		Utkarsh Tower, NH -31(Airport Road), Sehmalpur, Kazi Sarai, Harhau, Varanasi – 221105, Uttar Pradesh, India
8	Mr. Mohit Wahi	Head - Wholesale Banking	011-68141515	Utkarsh Small Finance Bank, 9B, First floor, Rajendra Park, Pusa Road, New Delhi-110060
9	Mr. Sandeep Rajpurohit	Head - Gold Loans	022-40377201	Utkarsh Small Finance Bank, 17th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705
10	Mr. Manish Gupta	Head - Mortgage	022-40377600	Utkarsh Small Finance Bank, 18th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705
11	Mr. Ajay Dhar	Head - Wheels	022-40377600	Utkarsh Small Finance Bank, 18th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705
12	Mr. Mohinder Pal Singh	Head - Operations	0542-7109105	Utkarsh Small Finance Bank, S-24/1-2, 1st Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh, PIN -221002
13	Mr. Manoj Muttathil Ayyappan	Business Head - MSME	022-40377697	17th Floor, Rupa Sapphire, Plot No 12, Sector 18, Sion Panvel Expressway, Vashi, Navi Mumbai – 400705
14	Mr. Pabitra Mitra	Business Head - MSME	022-40377697	17th Floor, Rupa Sapphire, Plot No 12, Sector 18 , Sion Panvel Expressway, Vashi, Navi Mumbai – 400705
You can submit their query to the respected designation department , by click on- Click here to submit your queries options.

Level 4

If your query will not resolved with the above levels , so you may lodge your complaint through CMS Portal and Banking Ombudsman.

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Registered Office

Utkarsh Tower, NH-31(Airport Road),
Sehmalpur, Kazi Sarai, Harhua, Varanasi,
PIN – 221105, Uttar Pradesh.
Ph: 0542-2500596

India Customer Care