Virgin Australia Customer Care Numbers

Organization:

Virgin Australia

Website:

Official Website

List of Contact Numbers :

If calling from	Contact number
Australia	13 67 89
New Zealand	0800 67 0000
United States of America	1855 253 8021
United Arab Emirates	8000 612 002
United Kingdom	0800 051 1281
Anywhere else in the world	+61 7 3295 2296

List of Domestic and International Airports :

Airport:	Calling from:	Contact Number:	Contact Hours:
Canberra	Australia Overseas	(02) 6230 4559 +61 2 6230 4559	0800 - 1300 & 1400 - 1730
Brisbane - Domestic	Australia Overseas	(07) 3114 8150 +61 7 3114 8150	0700-2300
Melbourne - Domestic	Australia Overseas	(03) 9339 1750 +61 3 9339 1750	0500 - 2330
Perth - Domestic	Australia Overseas	(08) 9475 7903 +61 8 9475 7903	1.5 hrs before & 30 min after flight departure
Adelaide	Australia Overseas	(08) 8238 7514 +61 8 8238 7514	0500-2100
Albury	Australia Overseas	(02) 6023 3754 +61 2 6023 3754	1.5 hrs before & 30 min after flight departure
Apia	Samoa Overseas	23097 +685 23097	3 hrs before & 1 hr after flight departure
Ayers Rock	Australia Overseas	(08) 8956 3419 +61 8 8956 3419	3 hrs before & 1 hr after flight departure
Auckland - International	New Zealand Overseas	(09) 256 8359 +64 9 256 6726	3 hrs before & 1 hr after flight departure
Ballina-Byron Bay	Australia Overseas	(02) 6686 7664 (02) 6686 8572 +61 2 6686 7664 +61 2 6686 8572	1.5 hours before & 30 mins after flight departure
Brisbane - International	Australia Overseas Email	0448 530 136 +61 448 530 136 bs [dot] bneint [at] virginaustralia [dot] com	0600-2300
Broome	Australia Overseas	(08) 9193 7750 +61 8 9193 7750	2200 Saturday - 0200 Sunday weekly
Broome	Australia Overseas	(08) 9193 7750 +61 8 9193 7750	2200 Saturday - 0200 Sunday weekly
Bundaberg	Australia Overseas	(07) 3117 0433 (07) 3117 0434 +61 7 3117 0433 +61 7 3117 0434	1215-1515
Cairns	Australia Overseas	(07) 4034 9321 +61 7 4034 9321	1115 - 1815
Christchurch - International	New Zealand Overseas	(03) 357 3889 +64 3 357 3889	0400 - 0001
Coffs Coast	Australia Overseas	(02) 6658 0696 +61 2 6658 0696	1.5 hrs before & 30 min after flight departure
Darwin	Australia Overseas	(08) 8945 3176 +61 8 8945 3176	1.5 hrs before & 30 min after flight departure
Denpasar	Bali Overseas	361 9351 011 +62 361 9351 011	3 hrs before & 1 hr after flight departure
Dunedin - International	New Zealand Overseas	(03) 486 2715 +64 3 486 2715	3 hrs before & 1 hr after flight departure
Emerald Airport	Australia	(07) 4987 7317	0630-0900(Mon-Fri) 1045-1545(Mon-Fri) 1700-1900(Mon-Fri) 0945-1215(Sat) 1045-1545(Sun) 1700-1900(Sun)
Gladstone Airport	Australia Overseas	(07) 4978 7874 +61 7 4978 7874	0600-1400 & 1615-2000 (Mon-Fri) 0845-2345 (Sat) 1200-2000 (Sun)
Gold Coast - Domestic and International	Australia Overseas	(07) 5599 4047 +61 7 5599 4047	1.5 hrs before & 30 min after flight departure
Hamilton - International	New Zealand Overseas	(07) 843 0512 +64 7 843 0512	3 hrs before & 1 hr after flight departure
Hamilton Island	Australia Overseas	(07) 4946 9631 (07) 4946 9675 +61 7 4946 9631 +61 7 4946 9675	1.5 hrs before & 30 min after flight departure
Hervey Bay (Fraser Coast)	Australia Australia (Alternative) Overseas	(07) 4125 5289 (07) 4125 4719 +61 7 4125 5289	1.5 hrs before & 30 min after flight departure
Hobart	Australia Overseas	(03) 6248 4443 (03) 6248 4442 +61 3 6248 4443 +61 3 6248 4442	1.5 hrs before & 30 min after flight departure
Honiara	Solomon Islands Overseas	36077 +677 36077	3 hrs before & 1 hr after flight departure
Karratha	Australia Overseas	(08) 9183 8263 +61 8 9183 8263	1.5 hrs before & 30 min after flight departure
Launceston	Australia Overseas	(03) 6391 8782 +61 3 6391 8782	1.5 hrs before & 30 min after flight departure
Mackay	Australia Overseas	(07) 4952 3355 +61 7 4952 3355	1.5 hrs before & 30 min after flight departure
Melbourne - International	Australia Overseas Email	0481 012 122 +61 481 012 122 bs [dot] melint [at] virginaustralia [dot] com	0530 - 1100 / 1900 - 2200
Mildura	Australia Overseas	(03) 5023 4690 +61 3 5023 4690	1.5 hrs before & 30 min after flight departure
Nadi	Fiji Overseas	6722 777 +679 6722 777	3 hrs before & 1 hr after flight departure
Newcastle	Australia Overseas	(02) 4965 0516 +61 2 4965 0516	1.5 hrs before & 30 min after flight departure
Newman	Australia Overseas	(08) 9175 0047 +61 8 9175 0047	1.5 hrs before & 30 min after flight departure
Nuku'alofa	Tonga Overseas	35422 +676 35422	3 hrs before & 1 hr after flight departure
Perth - International	Australia Overseas	(08) 9475 7929 +61 8 9475 7929	3 hrs before & 1 hr after flight departure
Phuket	Thailand Overseas	7635 1219 +66 7635 1219	3 hrs before & 1 hr after flight departure
Port Hedland	Australia Overseas	(08) 9140 1028 +61 8 9140 1028	1.5 hrs before & 30 min after flight departure
Port Macquarie	Australia Overseas	(02) 6583 1542 +61 2 6583 1542	1.5 hrs before & 30 min after flight departure
Port Moresby	Papua New Guinea Overseas	323 9250 +675 323 9250	3 hrs before & 30 min after flight departure
Port Vila	Vanuatu Overseas	25758 +678 25758	3 hrs before & 30 min after flight departure
Proserpine (Whitsunday Coast)	Australia Overseas	(07) 4945 5769 +61 7 4945 5769	1.5 hrs before & 30 min after flight departure
Queenstown - International	New Zealand Overseas	(03) 441 4161 +64 3 441 4161	3 hrs before & 30 min after flight departure
Rarotonga	Cook Islands Overseas	20845 +382 20845	3 hrs before & 30 min after flight departure
Rockhampton	Australia Overseas	(07) 4922 1085 +61 7 4922 1085	1.5 hrs before & 30 min after flight departure
Sunshine Coast	Australia Overseas	(07) 5450 7485 +61 7 5450 7485	0900 - 1200 & 1445 - 1745 Sun
Sydney - Domestic	Australia Overseas	(02) 9352 7650 (02) 9352 7651 +61 2 9352 7650 +61 2 9352 7651	0730 - 2230
Sydney - International	Australia Overseas Email	(02) 9693 2563 +61 2 9693 2563 bs [dot] sydint [at] virginaustralia [dot] com	0600 - 2100
Townsville	Australia Overseas	(07) 4775 7035 +61 7 4775 7035	0430 - 0730 (Mon - Fri) 0530 - 0830 (Sat) 0730 - 1030 (Sun) 1430 - 1730 (Daily) 1930 - 2130 (Daily)
Wellington - International	New Zealand Overseas	(04) 380 6700 +64 4 380 6700	3 hrs before & 30 min after flight departure

Head Office Address

56 Edmondstone Road
Bowen Hills, Brisbane, Queensland - 4006
Contact Number - (07) 3295 3000

Mailing Address

P O Box 1034
Spring Hill Qld 4004

Comments

Sun, 28/01/2024 - 11:05am — Kuldip K Khunt (not verified)

I don't have last name in my

I don't have last name in my passport so what do I fill in last name column while booking ticket with virgin Australia?
Please guide

Fri, 11/10/2019 - 10:45am — Saveen (not verified)

Regarding last name.

Tue, 02/07/2019 - 7:39pm — Abraham Cyril Issac (not verified)

Name to be entered while booking

Hi,
My query is:
As per my passport, my Given Name: ABRAHAM CYRIL ISSAC
and there is no Surname. Surname is kept blank.
Therefore, my questions is
What should I write in Surname while booking my ticket?
Kindly respond fast

Tue, 14/08/2018 - 12:26pm — GURJIT SINGH (not verified)

IS BAGGAGE ALLOW IN VIRGIN AUSTRALIA

I AM LOOKING FOR FLIGHT FROM MELBOURNE TO AUCKLAND ( VA 165 ) ON SEP 7TH 2018 BUT THERE IS NO ANY OPTION SHOWING ALLOWANCE OF CHECK IN BAGGAGE

Mon, 16/07/2018 - 10:57am — Konark Banka (not verified)

Baggage Query

Hi,

I am travelling from New Delhi to Adelaide through Singapore Airlines starting on 27th July 2018.
This flight is from New Delhi to Singapore to Perth and then to Adelaide. My Booking Ref Nos is UJHE28
I am on a Student VISA to pursue a course in UniSA, Adelaide.

Since I am a Student coming to Adelaide for Study for two years I need to carry many things with me.
The normal baggage allowed is 30Kgs. On my request Singapore Airlines has agreed to allow 35kgs but they are not sure that Virgin Australia their Alliance Partner will allow this extra 5 kgs.

Pls confirm that I will not be charged extra by Virgin Australia for these extra 5 kgs allowed by Singapore Airlines.

A mail response/ confirmation to this regard will be highly appreciated.

Regards

Konark Banka

India Customer Care