“The host didn't pick up my phone calls and did not provide his number in the chat. I was waiting for an hour outside the host’s house. He didn't answer my call and did not hand over my car. With no car available nearby, I booked a cab and went to work. Then, I got a notification saying my ride was completed! How? Where is my money? Please resolve this problem.”
I booked a car on zoom then host messaged me to cancel the booking because his car is not in condition so I cancelled my booking and charged for cancellation which was not my choice and I have not got my refund to book another car.. I never expected this from zoom car.. It's very disgusting.
booked car for 15 days and reached the pickup location and the car owner did not respond to my calls and later after trying for more than 2 hours I got to meet the owner and he refused to deliver his car and said he is not willing to give his car and I had to cancel my booking and zoom car haven’t returned my refund of around 18,000 INR,
Zoom car is a cheat, all the time I complain in help box it raises a ticket and don’t get it solved, it has been around 10 days and I am still chasing them for my refund.
I have booked a car on (13-12-2023) for rent through zoom paid rs 1854.App said to to pick car from the location. When I reached the pickup location but there was no one and host is not responding to my call.
Also trip shows started in app but we have no car.
Kindly connect me as soon as possible and do the refund soon.
Zoomcar Booking JPSNIWL4W ,Host- Jayash Agarwal
Submitted by Golla venkata manikanta (not verified)on wed, 17/01/2024- 12:00 AM.
I have a booked the car on(17/01/2024)for rent through zoom paid RS.7499.App said to to pick car from the location. When I reached the pickup location but there was no one and host is not responding to my call. Kindly connect me as soon as possible and do the refund soon.
Zoomcar Booking number JPSNI56P6
I have booked a car on (23-11-2023) for rent through zoom paid rs 2094.App said to to pick car from the location. When I reached the pickup location but there was no one.and host is not responding to my call.
Also trip shows started in app but we have no car.
Kindly connect me as soon as possible.and do the refund soon.
Zoomcar Booking JPSNIHRLD ,Host- Shashank Sourav
Hi I made a reservation, and nli need to contact the person for reaching to the location..? How do I contact him, there is no number of him in The website..
Guys zoomcar has cheated us. Dispute of uploading all the bill retuned the car filling full tank they are not returning the excess amount,they are cheating the ordinary people,not at all trustworthy
Your call number is not responding and I have paid toll charges and uploaded in your app but it is not reflecting how can i claim this toll charges. please reply
I have booked a car for rent through zoom. Paid Rs 9573/-. App said to pick car from a location. When I reached that location after hiring a taxi for another 1000/- there was no one.
Then waited near by location for next available booking took another taxi for Rs 800/- and again find no one there.
No one picked phone in customer care no shown in internet
I feel this zoom car is a fake company.
Don't trust ever.
I have booked a car(01-03-2023) for rent though zoom paid rs 4780.App said to to pick car from location. When I reached that pickup location after hiring a taxi for another 500 rs/-there was no one.
Also trip shows started in app but we have no car. I also record video of pickup location as a proof.
Kindly connect me as soon as possible otherwise I'm SORRY I have to complain in Consumer CourtCourt.
Booking I'd- JPSNCHXQ0
What is just wrong with this company
They canceled my car at the very last moment by saying that the car isn't available.
I have got my hotel bookings done and all things prepared.
I had booked the car for 4:30 am I.e. morning 4:30 and at 1 am in the night they say that the car isn't avaliable
Now they are just not picking up the call
Its been 3 and a half month since i completed my zoom trip and yet i haven’t got my refund of rupees 1000/-....iam very disappointed with your service. please initiate my refund as soon as possible
I have mad a booking on July 1st and cancelled the booking on the same day and from then I didn't get my refund. I tried contacting them by phone but the automated system only consider the current bookings which are in progress. I also tried writing to them many times from their website and didn't get any response.
I have mad a booking on Oct 1st and cancelled the booking on the same day and from then I didn't get my refund. I tried contacting them by phone but the automated system only consider the current bookings which are in progress. I also tried writing to them many times from their website and didn't get any response.
I made two bookings one in Patna and 1 in bangalore, both the refunds are pending.i have written to them on their support page several times, no response.
It is impossible to contact these people on phone and they do not reply on support page of app.
I had.made a couple of bookings and ZoomCar cancelled them. They are yet to process my refund. I have written several times to them and they are non reachable. Can someone suggest how to contact them.
This is a post that I am putting up jst for the record. I grown completely impatient about zoomcars annoying, senseless ill ethics. This organisation has dropped down to that level where the name itself sounds like "WE ARE THE FRAUD". it has been 5 months till now from my refund issue raised from my end. There are two refund bookings that I have made with zoomcars in the last 5 months. U senseless beings don't even have the courtesy to get in contact with you costumers to provide them with the information necessary. When you are not able to give back the the money why on earth do you people take bookings in the first place. Worst experience ever with a FRAUD COMPANY.
This is regarding pending refund status for my booking id JPS6NSBPO, it's almost a month and a half now. They have not been taking any action for the issue and do not have any proper customer care to reach out. The mails have constantly been neglected since long. The most horrible car booking experience till date. As per the revised refund policy it should be initiated with in a month.
Show some courtesy to pick and answer calls, it's been more than 2 months didnt received the security deposit refund.
Geetanjali - phone switch off
Idris - phone switch off
Shilpa- phone switch off
Jairaj - phone switch off
Lavanya - not answering calls and SMS.
Dont know how to reach out to you for this. Absolutely not acceptable.
Very very bad service my booking was done on 14th of june 2020 due to some issues I hve cancelled booking and till today I did not get refund amount and nobody is responding very bad service and I suggest ppl not to use this service
It’s been more than 2 months, I am trying to reach customer care, and i have sent so many mails, but haven’t received my refund yet,. I have been trying to contact the team everyday but no response at all. I hate you zoom cars, if i won't get my refund amount, i will be filing a case against you at consumer court, seriosly its very bad of you
I have still not received my refund of Rs 3238 for the journey completed on 17 Mar 2020. it has been more than 5 months and multiple emails asking for refund. not even once have the company reverted.
and of course they dont have a customer care number where you can call. The number on website helps you only in case you have a current booking else it automatically disconnects.
I have made booking on 5th July 2020.
It has been 50 days completed still I have not received refund.even I have talked to your customer care 20 days back.
But no use
I am very upset with your services.
I want my refund back.
I think you guys are doing cheating on public money.
You have to change your caption never stop living to we rob your money and we stop your living
I writing to you with reference to the booking Id :JPS6NS5RB .
It's been over a month now and there's no sign of refund and even you guys are not responding to my email requests. I have already mailed you several times but I received no response.
So I m sorry to let you know that I'm taking my concern to the consumer court and lodging a compliant against you guys stating that I haven't received my refund yet and there is a very poor response from your end.
A copy of complaint will also be shared with you.
Awaiting your response.
Thank you
It’s been 2 months that I haven’t received my refund. I have been trying to follow up with the team but no positive response. I am not sure whom to contact to get my money back.
It all already more the 30working days yet I didn’t receive any refund from you calling to customer care no service all available due to this corona ; if you are not able provide service then do business as well my amount didn’t receive please fix my payment issue; amt paid by credit card
I booked a car on 18july2020 and I cancelled it bcz you company provide me wrong details so I canceled it and you executive told me you will get your refund with in 15 working days still I don’t have any update even I call all of your num it’s not reachable are you guys doing scams with the customer I believe this company zoomcar is doings scams with peoples I need my money back other wise I took a complaint yo consumer court so I need my money back that’s it
I want to know about if I booking any car if we book swift and his charges is 5000 k without diesel so it's paying ammount or diposit ammount and I want to know paying ammount also I can't understand paying ammount and diposit ammount my my return Distence is 550km so if you contect me on please urenge call in hindi
Jan 22nd to Jan 24 I have booked the vehicle and I paid through the credit card I t shows successfully after 15 mins it has be cancelled From zoom car itself after 3 days first 250rs has refuned then after 14 days I did not get my full amount back. plz tell me the reason or other wise Iam gng to put a case on this.
I was booking my trip and the application asked me to pay the money ...the payment was successful after in the application it is showing me. U don't have any booking yet...can I know the reason?
Comments
host did not give me car and zoom car didn’t refund my money
Booking id - JPSNJ1SA0
“The host didn't pick up my phone calls and did not provide his number in the chat. I was waiting for an hour outside the host’s house. He didn't answer my call and did not hand over my car. With no car available nearby, I booked a cab and went to work. Then, I got a notification saying my ride was completed! How? Where is my money? Please resolve this problem.”
---
Booking Cancelled by Zoom Car at Last Moment
Booking Cancelled automatically at last movement after payment got successful. Provide a solution for that or refund full amount.
Booking Id : JPSNIOJDB
Yea same happened to me just
Yea same happened to me just now what happened next?
Regarding refund
I booked a car on zoom then host messaged me to cancel the booking because his car is not in condition so I cancelled my booking and charged for cancellation which was not my choice and I have not got my refund to book another car.. I never expected this from zoom car.. It's very disgusting.
Brother same happened to me
Brother same happened to me this morning.
If possible can you share what happened next , did you get your refund and how.
Did you get your refund then?
Did you get your refund then? We are also struggling with this issue.
No refund, cheater and no show by the car owner
.
booked car for 15 days and reached the pickup location and the car owner did not respond to my calls and later after trying for more than 2 hours I got to meet the owner and he refused to deliver his car and said he is not willing to give his car and I had to cancel my booking and zoom car haven’t returned my refund of around 18,000 INR,
Zoom car is a cheat, all the time I complain in help box it raises a ticket and don’t get it solved, it has been around 10 days and I am still chasing them for my refund.
Payment refund
मैंने गाड़ी बुकिंग की थी पर गाड़ी नहीं मिली और मेरा पेमेंट रिफ़ंड नहीं आया
Request for Refund Process
I have booked a car on (13-12-2023) for rent through zoom paid rs 1854.App said to to pick car from the location. When I reached the pickup location but there was no one and host is not responding to my call.
Also trip shows started in app but we have no car.
Kindly connect me as soon as possible and do the refund soon.
Zoomcar Booking JPSNIWL4W ,Host- Jayash Agarwal
Refund proceed
Submitted by Golla venkata manikanta (not verified)on wed, 17/01/2024- 12:00 AM.
I have a booked the car on(17/01/2024)for rent through zoom paid RS.7499.App said to to pick car from the location. When I reached the pickup location but there was no one and host is not responding to my call. Kindly connect me as soon as possible and do the refund soon.
Zoomcar Booking number JPSNI56P6
Refund issue
I have booked a car on (23-11-2023) for rent through zoom paid rs 2094.App said to to pick car from the location. When I reached the pickup location but there was no one.and host is not responding to my call.
Also trip shows started in app but we have no car.
Kindly connect me as soon as possible.and do the refund soon.
Zoomcar Booking JPSNIHRLD ,Host- Shashank Sourav
Booking Cancelled by Zoom Car at Last Moment
My Booking Cancelled on last Moment ... After taking complete payment ??? What a Bizzaire !!
Booking ID:JPSNIZJBD Date: 13.11.2023 Banglore - Maruti Baleno : KA05MU7678 - Booked in the name of my Son Vansh Ved
about my refund
i want my refund back as i have not got any refund after cancelling my trip due to your APP ISSUE
Regarding contact person
Hi I made a reservation, and nli need to contact the person for reaching to the location..? How do I contact him, there is no number of him in The website..
Cheated
Guys zoomcar has cheated us. Dispute of uploading all the bill retuned the car filling full tank they are not returning the excess amount,they are cheating the ordinary people,not at all trustworthy
Toll refund
Your call number is not responding and I have paid toll charges and uploaded in your app but it is not reflecting how can i claim this toll charges. please reply
Need car insurance policy for claim.
I need insurance policy of M14FC4744 which was active on 02/09/2018. I need this policy for claim.
Awaiting for your reply.
Regarding booking car
I have booked a car for rent through zoom. Paid Rs 9573/-. App said to pick car from a location. When I reached that location after hiring a taxi for another 1000/- there was no one.
Then waited near by location for next available booking took another taxi for Rs 800/- and again find no one there.
No one picked phone in customer care no shown in internet
I feel this zoom car is a fake company.
Don't trust ever.
Scam done by zoomcar host - JPSNCHXQ0
I have booked a car(01-03-2023) for rent though zoom paid rs 4780.App said to to pick car from location. When I reached that pickup location after hiring a taxi for another 500 rs/-there was no one.
Also trip shows started in app but we have no car. I also record video of pickup location as a proof.
Kindly connect me as soon as possible otherwise I'm SORRY I have to complain in Consumer CourtCourt.
Booking I'd- JPSNCHXQ0
What is just wrong with this
What is just wrong with this company
They canceled my car at the very last moment by saying that the car isn't available.
I have got my hotel bookings done and all things prepared.
I had booked the car for 4:30 am I.e. morning 4:30 and at 1 am in the night they say that the car isn't avaliable
Now they are just not picking up the call
Refund not recieved from 4 months
Its been 3 and a half month since i completed my zoom trip and yet i haven’t got my refund of rupees 1000/-....iam very disappointed with your service. please initiate my refund as soon as possible
File a case in consumer coury
File a case in consumer coury
Refund not received even after 4 months
I have mad a booking on July 1st and cancelled the booking on the same day and from then I didn't get my refund. I tried contacting them by phone but the automated system only consider the current bookings which are in progress. I also tried writing to them many times from their website and didn't get any response.
Refund application
I have mad a booking on Oct 1st and cancelled the booking on the same day and from then I didn't get my refund. I tried contacting them by phone but the automated system only consider the current bookings which are in progress. I also tried writing to them many times from their website and didn't get any response.
No refund no response from zoomcar
I made two bookings one in Patna and 1 in bangalore, both the refunds are pending.i have written to them on their support page several times, no response.
It is impossible to contact these people on phone and they do not reply on support page of app.
Really aweful.
Immediately contact me and initiate refund asap.
Refund from ZoomCar
I had.made a couple of bookings and ZoomCar cancelled them. They are yet to process my refund. I have written several times to them and they are non reachable. Can someone suggest how to contact them.
Refund issue
This is a post that I am putting up jst for the record. I grown completely impatient about zoomcars annoying, senseless ill ethics. This organisation has dropped down to that level where the name itself sounds like "WE ARE THE FRAUD". it has been 5 months till now from my refund issue raised from my end. There are two refund bookings that I have made with zoomcars in the last 5 months. U senseless beings don't even have the courtesy to get in contact with you costumers to provide them with the information necessary. When you are not able to give back the the money why on earth do you people take bookings in the first place. Worst experience ever with a FRAUD COMPANY.
Refund
Hi Team,
This is regarding pending refund status for my booking id JPS6NSBPO, it's almost a month and a half now. They have not been taking any action for the issue and do not have any proper customer care to reach out. The mails have constantly been neglected since long. The most horrible car booking experience till date. As per the revised refund policy it should be initiated with in a month.
Please do the needful.
Regards,
Aishwary
Didnt received Deposit Refund Amount yet.
Hi,
Show some courtesy to pick and answer calls, it's been more than 2 months didnt received the security deposit refund.
Geetanjali - phone switch off
Idris - phone switch off
Shilpa- phone switch off
Jairaj - phone switch off
Lavanya - not answering calls and SMS.
Dont know how to reach out to you for this. Absolutely not acceptable.
Vehicle no. MH43BG9404
My refund not received...
My refund not received...
Refund issues
Very very bad service my booking was done on 14th of june 2020 due to some issues I hve cancelled booking and till today I did not get refund amount and nobody is responding very bad service and I suggest ppl not to use this service
Refund
It’s been more than 2 months, I am trying to reach customer care, and i have sent so many mails, but haven’t received my refund yet,. I have been trying to contact the team everyday but no response at all. I hate you zoom cars, if i won't get my refund amount, i will be filing a case against you at consumer court, seriosly its very bad of you
Refund not recieved
I have still not received my refund of Rs 3238 for the journey completed on 17 Mar 2020. it has been more than 5 months and multiple emails asking for refund. not even once have the company reverted.
and of course they dont have a customer care number where you can call. The number on website helps you only in case you have a current booking else it automatically disconnects.
please be careful before booking
Refund not received
I have made booking on 5th July 2020.
It has been 50 days completed still I have not received refund.even I have talked to your customer care 20 days back.
But no use
I am very upset with your services.
I want my refund back.
I think you guys are doing cheating on public money.
You have to change your caption never stop living to we rob your money and we stop your living
Refund amount
Hello ,
I writing to you with reference to the booking Id :JPS6NS5RB .
It's been over a month now and there's no sign of refund and even you guys are not responding to my email requests. I have already mailed you several times but I received no response.
So I m sorry to let you know that I'm taking my concern to the consumer court and lodging a compliant against you guys stating that I haven't received my refund yet and there is a very poor response from your end.
A copy of complaint will also be shared with you.
Awaiting your response.
Thank you
Refund
It’s been 2 months that I haven’t received my refund. I have been trying to follow up with the team but no positive response. I am not sure whom to contact to get my money back.
Refunds
How much time zoomcar will take to refunds my trip finish on 7 July and still not get refunds ammount of 1648
Refund not done
My deposit amount is not back return in my account
I didn’t receive my refund
It all already more the 30working days yet I didn’t receive any refund from you calling to customer care no service all available due to this corona ; if you are not able provide service then do business as well my amount didn’t receive please fix my payment issue; amt paid by credit card
Refunds issue
I booked a car on 18july2020 and I cancelled it bcz you company provide me wrong details so I canceled it and you executive told me you will get your refund with in 15 working days still I don’t have any update even I call all of your num it’s not reachable are you guys doing scams with the customer I believe this company zoomcar is doings scams with peoples I need my money back other wise I took a complaint yo consumer court so I need my money back that’s it
About payment related and booking
I want to know about if I booking any car if we book swift and his charges is 5000 k without diesel so it's paying ammount or diposit ammount and I want to know paying ammount also I can't understand paying ammount and diposit ammount my my return Distence is 550km so if you contect me on please urenge call in hindi
Thanks and regards
Wasim shaikh
Did u get the refund back
Did u get the refund back bro?
refuned
Jan 22nd to Jan 24 I have booked the vehicle and I paid through the credit card I t shows successfully after 15 mins it has be cancelled From zoom car itself after 3 days first 250rs has refuned then after 14 days I did not get my full amount back. plz tell me the reason or other wise Iam gng to put a case on this.
Refund
I was booking my trip and the application asked me to pay the money ...the payment was successful after in the application it is showing me. U don't have any booking yet...can I know the reason?
Give me loan department want me job
I have heard enough about you I want your job
Not able to end trip from
Not able to end trip from last 45 min