Worst airtel customer care services......very very worst service when compared other network.....i have lot to times try call to airtel customer care but they blocked to my customer care call. i gave query lot times but now itself didn't responding....kp

Dear Sir,
It is hereby intimated that I am using two numbers 9935944444 and 8853594444. The number 8853594444 is being used by my family at Bareilly location and the network where my family is staying is very weak at indoor. The complaint was lodged by me on 198 and the complaint number given to me was 40037353 and resolution date given was 20 Oct 11, but till date the complaint was not attended.
Today once again when I called up 198 and asked for the said complaint, it was very much astonishing that the reply given by your executive was that the complaint is attended. There is no change in the network and still the problems remained as it is. Once again the complaint number is given by your executive and the number is 40379626.
Please resolve the issue ASAP, else I am planning to switch over to other Service Provider (MNP)
My Address where problem exist is :
House No. C-297, Alok Nagar
Land Mark - Behind Prem Dham Ashram
Air Force Gate, Izzatnagar
Bareilly (U.P)

Thanks and Regards

Surender Prasad
Director Admin & HR
Hans Dairy Farms Export Import (P) Ltd.
(M) +91 9935944444

Dear Sir,

I own 2 postpaid mobile numbers from airtel. I regularly deposit their respective bills on time. Last month i.e on 12th sept 2011 i deposited both mobile bills on one of your outlet in Udaipur (Rajasthan) and thought they are paid, after many days of notification of unpaid bill i called up customer care and asked them to look into the issue as i had already made the payment. They asked me for the receipt numbers. I provided them with one but i was not having the other receipt as i had already submitted it to my company for reimbursement but somehow i managed to get both the receipt numbers and provided it to them. The concerned person i talked to was Ms. Sarifan. She told me she will call up their outlet to confirm the situation as cash was paid for the bills and it should have got cleared within 24 hours of payment. After asking to do so by Ms. Sarifan i provided the mobile number for your outlet where i deposited the bills. Till evening after getting no solution and perceiving a condition where i would be entitled for a late fee as my account was not paid i went to the same outlet and made a query about my bill. This was on 27th sept 2011. The responsible person told me that it will be paid within 15 minutes. The bills were paid within an hour. I received no calls from airtel regarding this issue after that. The complaint number was 39788226.

This month again i deposited my bills on the same outlet as there is only one alternate option of a distant airtel outlet available.

Bill payment detail for 9928016442:
The date was 13-oct-2011.
Bill was paid in cash.
Outlet Name: Agarwal Telecom
Receipt number: 2685
Amount: 750/-
Mode: Cash

Bill payment detail for 9928016441:
The date was 13-oct-2011.
Bill was paid in cash.
Outlet Name: Agarwal Telecom
Receipt number: 2684
Amount: 200/-
Mode: Cash

I called up airtel customer care on 15-oct-2011 and gave all this detail to Ms. Sarifan and told her about the same problem arising again. I also asked her about my last complaint i.e 39788226 status. She told me that the complaint was closed and that a call was given to me for the same telling me that the reason for delay in payment was cheque delay. I asked her that if the mode of payment was cash and mode of updation of my account with airtel was cash how could there be a cheque delay and where is a cheque at all involved? She told me that she would look into the matter and asked me for a day's time to call up and talk to their outlet meanwhile i should talk to the nodal officer and provided me his number. The next day i called up again and asked for a resolution the reply Ms. Sarifan gave me was have you talked to the nodal officer? i said no she asked me to talk to him and said he would be able to resolve the issue. I asked her to launch my complain and asked her to provide me with the the complain number to which she said she cannot raise a new complaint if earlier one is not closed. I called up the nodal officer and told him the issue. He asked me for the contact number of the outlet.(i dont understand why hey dont have a contact number of their own outlet....) i was not having the receipt handy so i told him i will provide it to him in a minute. When i called up again nobody picked up for a long time. In the evening i got a call and the lady name Ms.Heena she asked me if the issue was resolved i replied no and asked her to call me when they have a resolution to my issue which was not only delayed payment but manipulation of my funds for a long time. She said we will resolve your issue very soon and give you a call in half an hour. No calls after that for the day.

Date: 18-oct-2011

Ms. Sarifan called me and asked if the issue was resolved i said no the issue is not resolved and asked her that neither nodal officer has replied on my complain. She asked me to note down my new complaint number and said issue will be resolved by 21st oct 2011. I was now loosing my patience and she added can i go to the outlet and request them to make my payment? Now i was not able to tolerate it anymore i asked is this a joke? I asked you to launch a complaint 2days ago and you are doing it now then you don't know the number of your own outlet, and you are asking me to make a request to the faulty person to make a payment which states i am a person who is idle for the whole day. If this was the resolution i could have done it earlier why so much of mental harassment??
Sir i suppose their is some big manipulation and that is the reason officers are not taking any serious action or they also share some benefit. Please look into the matter.

I have all the receipt copies and the proofs of the payment mode.
Concerned persons: Agarwal Telecom (Your Airtel Outlet)
Ms. Sarifan (Customer Care)
Mr.Raj (Customer Care)
Mr. Prakhar (Nodal Officer)
Ms. Heena

Please Look into the matter.

Ranjitsingh.

my prepaid mob no 9960448880 of maharashtra is having some prob as its outgoing and incoming is barred, and i m in delhi, i tried the customer care no 9890098900, but i m not getting any response, can u help to get it activated..

At first i thought Airtel is best as compared to rest of the service provider, but now i am hopeless with Airtel, its services and of course the customer care services.. I never expected this from Airtel. Now i am planning to switch on to Vodafone or other services if Airtel continues with this type of services to the customer.

Dear Sirs

My name is Shankarappa

My number is 9972243054

My number is showing invalid sim from 20.08.2011, and then I have given my address proof & photo they have issued new sim on 22.08.2011

They informed it will take 3 days to activate, but till today it is showing invalid sim.

I hope you will do the needful

With Regards

Shankarappa

I am Shekhar Tyagi and mine mobile no. 9634487064.

Problem is that yesterday (22 August 2011) I recharged above no by Rs. 98 which provided the 2024 MB/ 2 GB.

But today (22 August 2011) I checked left remaining data by calling *123*10#, its show 910 MB left.

According to me (by almost 2 year experience) of using this pack I used only approx 100 MB only. I think there may be any error in your System.

Please checkout this problem and I hope do needful & revert back.

For mine past experience I never used more then 1.5 GB for entire month but at this situation only 15-16 hr. your server shows I used 1.25 GB.so this is a mater for consideration

Thanks with warm Regard’s

Shekhar Tyagi

MCA (IGNOU)

9891202595
9634487064

please let me know how to stop a service like radio dhun on my Delhi airtel number 08800487347.

Dear Sir,

My Cell no is 9634254972.today morning my Balance is Rs. 259 but at
the evening balance is nill. the balance deducted automatically
without any call or SMS.
when i talk to Costomer care they are not ready to give any
responce.so that I am facing a lots of Problem
regarding this.please solve this problem and refund that amount which
is deducted by the company approx 260 Rs.

the customer is very tired to talk every one.plz help me and refund my balance.

by
kaushal saxena
9634254972