Worthless product and pathetic service

Hi,
With deep regret I would like to raise this complain for a new product vide model no: XXXXXXXXXXXXXXXX Aquaguard Reviva has been pruchased on 06-08-2024 and since installation of the product , the product is defective and water overflow fault has been found.
I on behalf of my company have registered the complaint vide No.: CM080824-XXXX1671 & WO080824-XXXX4999 the toll-free no since last 5 days and none of the service person or technician has visited the site or assigned.
I'm raising concern for the worthless service provider you have and also if the same continues then we need file the same in the ombudsman form.

Still no response , called customer service. They said we have booked a slot between 9-10 in the morning .But no one responded What kind of service is this in such a competitive market where people are making products which require no service.Pathetic services as you are grown up in the market. That is the reason there is no value for customers. We can only speak to computers. Please share the email of higher authorities so that you people should be sacked for not working and writing only mails.Share the email of Nagaraja Ramachandran or arindam dutta

The most pathetic service...big time regret buying Aquaguard RO purifier.
Going to share the same review on all your social media specially AMAZON from where ppl buy.
If they will not buy they will not have to deal with such service...

within one year the parts start failing and when they place order for new parts it takes them 4-5 days till then please go to someone's house where you can be fed water to drink and cook.

The service men are robots..they dont care if a human being in front is getting water or not! I am buying water from outside from last 6 days with no hopes anymore on this tool getting fixed sooner

Sir mene apki company ka aqua garud lagaya tha 1yaer pehle ab vo thik nhi h uski service krne k liyekon aayega y bataoo ab tak koi bhi nhi aaya 6 months m green light jal gayi thi ab service k liye bhejo

Trying to contact service centre in Bangalore .. the helpline number is unavailable.. though I am under AMC every time I have to formally place a request for service because they don't come otherwise, even for mandatory service! .. now I am unable to reach the customer care number too .. this is the worst service .. the least you can do is provide an alternate number.. how am I supposed to place the service request ?

Hello,

It's been a while now like almost a year and three months that we've bought Aquaguard RO water purifier home, we've got term services regularly which he pretended to work/act well in the tenure.
Soon after the warranty got expired a person saying from Aquaguard service damaged multiple parts of the product and in the last three months like almost 5+ times we've called the management/service team to take any action on the same and still the issue continues to pop up after many so-called servicing things.
Unqualified technicians and Pathetic service, just immediately want someone from the team to take immediate action on the issue.
A lot of money got already looted from us to service people, I've never imagined this kind of useless service from you so-called top company guys.

I am residing At mahararajanagar, Tirunelveli. I have paid the AMC during September 2018, the service people came for service on 21.december.2018 and the machine stopped working from the very next day of service. I called the service people and registered a complain. they attended the call on 22.dec.2018 and said the problem will be addressed. But no one came for service. Again I called them on 24. december 2018 but they didnt pick up the call. KI tried calling them but on seeing my they are not picking up my call. Fradulent service centre, if they cant address the problem, why do they stress us to pay for AMC. Next time problem arises, planning to throw the machine and purchase some other brand.

April me service karwai thi 4850rs lage.. Or abhi August me fir se saaf pani band.. Or is bar koi service center se ise sahi Karen wala aa bhi nhi raha hai.. Me fon kar kar ke pareshan ho gya hu

Resp. sir,
aquaguard perchast few day aquaguard light damage but stil date no repir or changge.

please matter solved,
thanks
nepur chandra maji

After so many reminders to customer care of aquaguard is not listening to user to install aquaguard purifier. Never seen such a poor response from any other care. Calling since over to week.

I am also one of the victim of this product.I paid money for changing filters yearly and to attend yearly maintenance for 3years. 15days back, the inexperienced serviceman changed the filters,since then the device is not functioning.I made phone calls to the service centre,Rajahmundry, daily from the date of malfunctioning of device,but there is no action was taken by them.Our family health is now felt in danger.Hence,there is no alternate to me to go and approach the Consumer forum for the grievances,mentioned herein, if still the proper service is not given by the company.

this is shyam, we are shifted from rajahmundry to bhimavaram. In bhimavaram we didn't get any service from 18th july to till now. for first 15days i requsted though phone ,but no responce, after that i make online service request on 3rd august till now i did'nt get any service. then i make a complaint in Akosha.com. i am having AMC with customer no. 1003204272 and it is valid upto 2015 now this is the time of replacement of filters, due to service problem(from aquaguard side) i am using old filters. i am facing this problem till one month. in rajahmundry the service is very good. But in bhimavaram too worst. Please consider otherwise accept your ineficency and tack back your unit, return our AMC and unit amount

My aquagarud is not working from few days and I am facing service issue with aquagaurd, I have called atleast 15-20 times to customer care and their service supervisor but no solution still I am trying, I paid 18k for RO and feel like waste of money and trapped with eurekaforbes. Even their escalation process doesn't accept complaint raised to them by phone, you can escalate only complaint raised by online, this is ridiculous, I personally recommend every not to go with eurekaforbes as their main business is to cheat customer and when they want to sell it, they used to come every day so don't get trapped by their sellers they are biggest lairs.

I purchased aquagaurd water purifier model AG-SENSA SMP+ from the dealer three months ago. Your agent kept the said machine on the kichen slab and told that it can not be installed on the rack. The machine is being rusted, therefore six days ago, I requested the Customer care to install the said machine on a tray by fixing it on the wall, but inspite of repeated request for last six days, none of your staff is coming to fix the said machine. Please take your personal initiative and direct your staff at customer care to do the needful.

HAVE TRIED ALL POSSIBLE CUSTOMER SERVICE NOS OF YOURS. CANT EVEN GET THROUGH TO REGISTER A COMPLAINT. WATER PURIFIER NOT WORKING AT 142-B, Sector C , Mahanagaar, Lucknow. WHERE DO I GO NOW WITHOUGHT WATER .
HELP ME THIS TIME PLEASE. WILL NEVER EVER BUY YOUR PRODUCTS ANY MORE SO NO FURTHER BOTHERATION TO YOU.
GRATEFUL CALLING ME ON 9793666998

Dear Sir,
This is to inform you that I didn't get Purchase(Date:08.10.2012) slip from the company side and didn't get any service on time, Their service Team taken appointment but service Engineer / representative didn't come on given time frame i will wait around 1:30 Hour , then i call back (9839066252) them,after 30 minute of my call a engineer come at my address and he has no manner to talk. when i told him i am going to complain then he talk with a great smile it means he has not feeling of customer problem.

Regards
Satish Singh
9621385555
B-1823,Indira Nagar ,Lucknow-226016

Dear sir,

We have purchased the above said water purifier AQUASURE RO+UV on 18-10-12 in the name of . P. Surekha from BajaJ Electronics , Kukatpally, Hyderabad. The service / installation person came and installed on 20-10-12 . At the time of installation/ at the time of opening machine from packing Box the glass rest was in broken condition. He managed and convinced me to manage with that. I said Ok.

Now today on 24-10-12 when we want to have water from the outlet of the machine ( Tap with curved lever) found it is not working and not delivering the water. It is surprised for us the machine has started not functioning , we are very much to note your machine is so substandard . This outflow water lever is supposed to withstand for thousands/ lacks of operations with out out any trouble.

Even not crossed 4 days from the date of Installation if the machine has started troubling , I am sure that there may be many more complaints we have to face.

please look into the defective parts 1) Glass rest 2) Water outlet tap ( tap with lever ) and change immediately .

wish that there will not be any other complaints in nearing future. Other wise I may have to approach the CONSUMER FORM for justice and for a claim of refund the money , expenses , damages and compensation towards the mental tension caused with the supplied machine installed with us.

Wish you attend immediately to solve the problems and replacement of defective parts.

P. Surekha

Hyderabad

contact Number : +91 9000722207 / + 91 8008533998

Sir ,

We having office in jobra road , cuttack .Its a diagnostic center.We have fitted two aquaguard system.In one of the system the AMC got over by April , 2012. We are continuously is being touch with a franchise in cuttack Mr. biswajit puhan (9338124164) but he is very reluctant to start a new AMC . And he himself is saying there is no more 1 year AMC being provided by the company.Only if you are willing to take 3 or 5 year AMC then only the service is going to be provided . But while consulting in customer care executive of kolkata. we came to know he is lying about the company and want to sell 3 year AMC.

Mr. Biswajit Puhan is a very disgraceful person without having any shame . For the last four month he is cheating with us.And last time(last year) also we were faced numerous trouble.We have repeatedly phoned many people like puhan , santosh (technician) and even area in-charge Mr. Sarkar.

I am having Aquaguard infinity water purifier in my home. It was not free serviced on 08 february 2011, so i called to your service station , I have complained severals times. No response so far. Please reply
my Receipt no-169 /027008
bill date-08/02/2011

Thank you.
Shivji bhai patel.
contact no-9320601007

To whomsoever it may concern...

This is Priyadarshi Patnaik from Cuttack Odisha...

I have been using Aqua guard for last nine years but now i am pissed off with your service ...

I have a RO model and i had called your local service desk for renewal of Annual maintaince contract...

One man came to see the machine and said that he is not carrying equipments with him so he will come the next day and address the issues...

The next day never came then i called up to appraise the thing which transpired,but to my annoyance my called turned into a deaf year...

I have 18 month daughter and i am concerned about her health...

I urge you to to take back the machine as there is no dearth of other suppliers else i will be forced to go to consumer court...

My complain no is 138...

Rgrds
Priyadarshi
09124108331

i have bought a eureka forbes vacuum cleaner in mar 12 from siliguri. the rep of vacuum cleaner promised for a demo to us at our office loc at binnaguri. no of calls have been made to them for giving us the demo as the machine bought is lying unused as operating procedure is not known to us. May i request you to direct your reps for the same

Our product acquaguard sensa water purifier was under AMC, which has been renewed last week. It is the responsibilirty of technician to check the water before and after installation of candle and before leaving the premises. The day after changing filters, we felt there is change in the water taste. On 26th March, we have asked the technician to test the water which revealed that the ppm before fileration is 360 and after filteration it is 300. Earlier, before changing the filter (3months back), it was around 100. Now we came to know that water is not getting purified. How it is possible ? Adter installation of new filers, if water is not getting purifiesd, there may be problem with new filter or new installed filer is a fake or duplicate or used ? Now eureka forbes/acuaguard has forced me to drink dirty tap water which I have never expected.
Inspite of continuous follow up no proper reply is coming
The response from the concerned is also is pathetic.
Now people has to think before they are planning to install Eureka forbes water filter

Kindly forward me;the adress, name of the company Head & Contact No. of "LIVE GUARD ENGINEERING Pvt. Ltd.,Delhi",the prominent company of the Product namely "LIVE GUARD WATER PURIFIER STANDARD".

I am having Aquaguard Royale water purifier in my off. It was not serviced on 24 Nov 2011, after serviced half an hour beep is coming from the machine and no water coming, so i called to your service station , I have complained Nine times. No response so far. Please reply

from
S.M. Group
G-28, Phoenix Estate, Gogol,
Margao- Goa. 403601.
Ph. No 0832-2759894.

Dear Sir,
Your Salesmen brought a water purifier on 9th Jan and asked me to just look at it. Before it, i was having a five stage water purifier at my home. i told him that i won't be able to afford your water purifier at present.
after that he just fitted the aquaguard, asking to taste one glass of water. when i told him that i wont be able to pay him the amount of purifier.

The next day again i asked him to uninstall the water purifier and take it back, but he refused and told that "money is not the matter and i can pay him later"

Again he came on 20th of Jan and harassing me for money, in spite of my request for taking it back.
For taking it back, he is asking me to pay Rs 2350 with the purifier.
Therefore i request you to take some necessary step and be me informed at my following contact number-09852443016
Thank You

I am currently residing in BALCO-Township Korba -Chhatissgarh.I had some problem in my aquaguard system(inova).I called Korba aquaguard service.The person came rectified and took the bill as per the procedure.Within 10 days again same problem repeated and the person again came and rectified.Within 15 days again it is not working.I doubt the technical competency of this people.Really it is highly unfortunate that company people can not detect the actual problem.I hope for the brand name of Eureka you must direct them to identify the problem correctly and then rectify the same.The response here is very sluggish.I am really upset with aquaguard .Hope you will take fast and correct action .
Regards,
Nanda.P.K- 9981994794
AGM-1200 mw O&M
QTRN0-394
C TYPE
SECTOR-1 BALCO TOWNSHIP KORBA 495684

For last more than a year service to my pump model was very poor. I renewed my AMC with service centre at Udaipur, Rajasthan. But the company changed service centre from SN to Sangam. Now I am tossed between the both. Meanwhile, my aquaguard's candle has not been changed . & now for last 2 days it is not working...............

Complaint no 64231391 given on 28th Oct 2011. Water flow has slowed down badly.Yet to be attended. Reminded again twice and last time around on 3rd with a clear request to come after 3PM. Service man came promptly at 1PM and asked to enter. Due to an inconvenience requested that man to come 20 minutes later so that we will enable him to service. We are still waiting for him. Right from the morning today the 4th of Oct after 7 days of complaint, I am trying hard to get phone nos of senior personnel to address..Following are the numbers where there is no response...9345941137(I am told name is IMAI),9361877744(meenakshisundaram) 9361877702(Chacko). Is there anything at all that can be done or I should just throw this machine out and buy someone who will support. I can tell you that when AMC comes to force all guys keep calling without fail.

I had on last thursday (25.8) made a complaint to your office (Acquaguard water purifier) about the non-function of my Acquagard water purifier which was purchased just a year back. However till today none from your office visited my hone to attend the complaint. I strongly feel that i made a great mistake by going for Acquaguard purifier as their service has turned out to be poorer of poor. I was earlier using ALFA Water purifier and the service they have been providing was excellent. I think i should throw away acqua purifier and buy the same from ALFA.

Can a senior person from Eureka Forbes give reply to this email of mine. My customer ID is 1007471991 and complaint regn no. 63458028.

Anilkumar

Thank u for not having been attended to the complaint lodged by me vide Complaints No. 63281926 & 63344846.I have purchased vide Order No.79104588001 dt02.2011(Customer ID No.1007952619)During last two weeks I have complained through Customer Care(service centre)and they too took the complaint(Complaint No.63281926&63344846) since then your service personnel has not yet turned up for rectification.Then I am getting mobile No from Customer Care service and then contacted your personnel Mr. Saravanan(Assistant Mr.Siva)&Mr. Tangaraj.Daily I am trying to contact them and they are just giving lame excuses that he will attend in the evening, morning etc. During sales they have voluntarily made so many calls and some how sold the products, but during service either not attending the call or giving lame excuse. I have believed in the good-will of your company and purchased the above said product, But I have never seen such a bad service before, is this good-will of your company?

We are getting very poor request handling. More than a week back we logged the request for water filter cleaning and nobody has turned up yet. Today again we called the person and wanted to escalate the issue but seems like the customer service lives in a different world. When I went online it asked me to follow the steps again (Cust : 1006094931, Original Phone request # 0062921913, Web Request no.: a4f80bd537e2). The lack of cleaning on water filter starts affecting people's healths and should be attended very promptly. The experience with the service so far is very frustrating and totally unacceptable and reflects very poorly on the required standard of service from such a company and such an essential product !