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Eureka Forbes Customer Care No. 1860 266 1177
Updated on Saturday, 31 August 2024 - 12:42pm
Organization:
Eureka Forbes All India Number(s):
- 1860 266 1177 (For Customer Support)
- 022-4882 1700 (For Contact)
- 022-6260 1888 (For Query)
- 70398 83333 (For WhatsApp Support)
Website:
Official Website IVRS Menu: 1860 266 1177
- Press 1- For Water Purifiers
- Press 2- For Vacuum Cleaners
- Press 3- For Air Purifiers
- Press 4- For Home Security Solution
- Press 5- For Water Softener
Emails
- customercare [at] eurekaforbes [dot] com (For Customer Support)
- onlineshopping [at] eurekaforbes [dot] com (For Online Services)
Install App
Important Links
Book A Free Demo
- If you want to Book A Free Demo then you can contact,
Contact No.: 0120-5097263, 0120-5097227, 0120-5097238 - You can also fill this Book A Free Demo Form
Returns And Refunds Procedure
- If you have any query/complaint, then firstly you have to call 18602661177 or email at customercare [at] eurekaforbes [dot] com.
- You can return your product within 10 days after the delivery.
- The refund amount will be credited in your account via the same channel with which you made the payment within 7 days.
- For more details related to Returns And Refunds Procedure please read.
For Grievance Redressal
- If you have any query/complaint, then firstly you have to call 18602661177 or email at customercare [at] eurekaforbes [dot] com
- You can also lodge your complaint online through Grievance Form
- If you are not satisfied by the above levels, then you can approach Banking Ombudsman of your region.
Contact No.: 022-30449768, 022-62601768
Registered Office
B1/B2, 701, 7th Floor, Marathon Innova,
Off. Ganpatrao Kadam Marg, Lower Parel
(West), Mumbai, Maharashtra - 400013
Comments
Worst Experience
I brought LVAC Voice pro. It was delivered on Wednesday ( i.e 16th October 2024), we were told that a technician would come to install and do the mapping. Today is Monday (i.e 21st October 2024), we have not received any service yet. We contacted their customer service too, every time they’ll say that they’ll escalate this to their blackened team. There is no response from their side. I will never prefer this company to anyone. Mu humble request, never buy any product from them.
Aquaguard issue is unattended for the past 1 month
Our Aquaguard water purifier is not working since more than a month and we are yet to get a resolution since the required part for Aquaguard Reviva NXT 8.5 L RO + UV + MTDS is not available. How does Aquaguard manufacture water purifiers if they are not able to replace a part. The service technician mentioned that someone will look into the same but it has been more than 5 weeks. Our AMC of 3 years is of no use. Very poor service. Will never purchase from this company or even recommend to anyone.
Aquagard issue unattended for last month
Our Aquaguard water purifier is not working since more than a month and we are yet to get a resolution since the required part for Aquaguard AG UTC RO + UV + MTDS is not available. How does Aquaguard manufacture water purifiers if they are not able to replace a part. The service technician mentioned that someone will look into the same but it has been almost an month..Our AMC of 3 years is of no use. Very poor service. Will never purchase from this company or even recommend to anyone.
WORST SERVICE
We are extremely unhappy with our Aqua guard and the experience with Eureka Forbes
I have still not got any call from any technician or from Eureka Forbes.
I raised request on 15 Jan. Incompetent technicians visited, no resolution.
Purifier still not working.
I called multiple time, every time I called CSR was on apology spree but there was not resolution.
till this time (27th Feb ) issue is not fixed and my purifier is not working.
I really felt cheated. Once my AMC time is over I will replace Eureka forbes purifier with some better company like PureIt or Kent.
We suggest don't take Eureka Forbes any products. all products are defective.
Horrible service
Such a worst Eureka Forbes team.
I have purchased Dr. Aquaguard Genius plus price of 28,000, 3 years back But every 3 to 4 months it’s giving trouble to Us.
Every time when I gave Complaint that Hyd Begumpet Branch manager & Technicians were
literally showing Stars to us.☹️
Because when I report any complaint about water purifier nobody will attend with in 1 or 2 days,
I report it several times nobody came
Atleast a single time they couldn’t give proper response.
Such a Arrogant staff, Every time they are taking 5-7days for the problem resolving.
Every time we r requesting them like Begging to them resolve the problem quickly,
&My Suggestion to People who wants to plan to Purchase the Aquaguard water Purifier,
Please don’t Buy..!!
Extreme pathetic service ! No resolution Inspite if escalations
We are extremely unhappy with our Aquaguard and the experience with Eureka Forbes
NO RESOLUTION YET INSPITE OF SO MANY ESCALATIONS
I need a call back from your team in the next 30 Mins. Otherwise I will have to post all these service problems and the pathetic service experience on Social media like Linkedin, twitter, Facebook and you can check the number of followers that I have
I have still not got any call from any technician or from Eureka Forbes.
I need a speedy replacement of the machine.
Also, as a courtesy Eureka forbes is supposed to re-imburse me with all the Bisleri water expenses and arrange for Bisleri for my house till the machine is replaced.
Service was not worked for 1.5 months and then request cancelled
I raised request on 14th July. Incompetent technicians visited, no resolution.
Purifier still not working.
I called multiple time, every time I called CSR was on apology spree but there was not resolution.
till this time (4th Sept ) issue is not fixed and my purifier is not working.
I really felt cheated. Once my AMC time is over I will replace Eureka forbes purifier with some better company like PureIt or Kent.
Aqua guard aura
Aquaguard aura Water Purifier delivered from Amazon on 11Aug23 at 2:00PM. But the plumber of the company has not yet visited to install the RO. did not arrive till 18Aug23 12:05PM Address -, mahavir singh panwar, quarter no. R 5/ 163 sstps colony suratgarh, district -sriganganagar.raj. Can we return the product now? Because Amazon's return policy is 10 days.
Service not Addressed
They just want to make fake promises from their product waste of the service they make con for people not rectify the issue
Very worst response for service
I have paid AMC on 3-Jan-2023 and raised a request through their app for filter change. Even after multiple escalations, there is no response from their side. They are just interested in selling their product. Worst service I have ever seen. They are just cheating people.
Submitted by TECHNO DRIVE
Submitted by TECHNO DRIVE ENGINEERING PVT LTD (not verified) on Tue, 27/02/2024 - 10:27am.
We are extremely unhappy with our Aqua guard and the experience with Eureka Forbes
I have still not got any call from any technician or from Eureka Forbes.
I raised request on 5th Aug.
Purifier still not working leakage.
I called multiple time, every time I called CSR are not speaking politely no manners how to speak with the customer same happen with distributor several time called but he is not answering.
I really fedup with this company's technician and cce. No one is genuine.
reply
Very bad service. Received
Very bad service. Received the filter since 2 days. But still installation person didn't came.
worst service
After many complaints for Vaccum cleaner thru call and whatsapp number there is no service from company service agents, even forwarding e-mail to Deepa and CEO e-mails no response from them. regretting why I bought product from Eureka Forbes. Be-aware before buying product.
Dint give vaccum cleaner bill from past 2 mpnths
Am in mysore and i purchased vaccum cleaner from eurekha Forbes through the emppoyee name prakash mysore branch..if we asked the Bill he is speaking rubbish with customer means me actually I purchased 3 things from eurekha Forbes but still dint get my bill...pls ensure my bill
Bad service
Tahir Ali. EUREKA FORBES code -1229 Even after repeatedly complaining to the service center. no solution is found and whenever the staff comes from the company, they only pass the time and that's it. Charges service charge every time Machine Still Mistakes Bolta hai ab machine sahi will run, and goes away with service charge machine remains mistake.I feel that the company only wants money, customer satisfaction is not necessary. please solve problem as soon as possible.
Overall service is very poor
I was complained so many times in past for so many problem. Another problem is arised in lockdown period. I was purchased a product in EMI basis by PDC cheque dated on 15 th of every month. They were not deposited the cheque between 15th to 25th for this month. Then I was informed to sales executive and told him for inform me before deposite the cheque between lockdown period. But the amount was debited in my account today without any intimation. Now I am calling to executive but he is not picking my phone.
No Flow Water
After 1/2 year service, water flow is very poor, three times tried to rectify the complaint. So without delay solve the problem. I have three year warranty.
No process in complain
In above comments they all saying absolutely right the company is fraud and very bad service i complain 2 months ago but there is process zero call many times but there was no response very bad company and fraud company
Servic
I am trying almost last 15 days for servicing my aquaguard. I called to customercare many times they assured me to send worker but no one came.Even they didn't come to fit it when i purchased.
Not working my Eureka RO.
Eureka RO filters not working propriy
machine not function
i have purchased amc for dr. Aquaguard classic on 1 year amc.
But inspite of followups since 4 days, no 1 attended it. I have paid 2140 /- for amc. They are not given proper response.
for not work water
Dear sir ,
for time 10 days i am not able to get any
service
Hello
I have already complaint about the service given ,during sercice he cut the wire without telling us,and said problem is only uv lamp than why they cut the wire .Again third time problem is there noise is coming,so is there peremenant solution ,for the same or else there is another way out.I hv already ask to replace the machine.
Very bad service
Our water purifier purchased within a year had a service problem
It has been 45 days
No one answers the toll free calls
Representatives attend the calls and goes missing for 45 days
What a reputed company maintains such type of toll free and service
We have literally waited for 45 days to get the part placed in the peak of summer
This is too much
Ban Eureka Forbes
Eureka Forbes is FRAUD!! Thousands of ppl have registered case in Consumer Court due to pathetic service and because they were looted by this Unethical pervert scammers...I support ban to there products#BanEurekaForbes
poor service in warrenty period
We have registered complient 3 times no response from the team Ian really disappointed with ur service persons are not working perfectly and ur complient rectification are bad .service request no. is Iam waiting For last 3days
Eureka Forbes — worst service and customer care by eureka forbes
You are waiting for last three days, aand I am waiting for months.
The customer care department is very much worse than any other. The service persons don’t respond even after repeated calls, even after 20 days, they didn’t respond. This is the third time I am facing for last two-three months for my water purifies which is just 3 months olf. And the customer care people gives false promises, and well written repeated sentences. Even, Ms Deepa, from customer care also responds through auto reply (as we get the same reply with same sentences everytime, which means without reading the complaint just giving the automated reply).
The escalation page is another false thing in their website, to make the customers fool. Everytime to log a escalation, it asks for the ticket no. of the registered complaint, and when it was entered, it says, ticket doesn’t exist, even thourh it is new. So you cannot escalate any of your complaint, just listening to the nonsense talk by the customer care people only. And no email ids are available for the escalation persons.
Overall, I recommend, everybody not to got for Eureka Forbes at all, as it is one and only the worst company having no servicing. Their, service center in Chennai is completely nonsense, having untrained professional, without having any knowledge of opening the systems also. In front of you they will call to their service center and asks how to open. That is the kind of service team they have.
SO BE CAREFUL WITH THE EUREKA FORBES.
Fake service
I am really disappointed with your sales and service, it is my humble request to all the directors of eureka forbes company to contact me, this is really shame that you are loosing the 12 year old customer who has purchased more then 10 product. Sales person are really frod and your complaint rectification are bed... overall your employee makes my mind to say goodbye to eureka forbes from my life, in future i will never bye any eureka forbes item..
You are absolutely right they
You are absolutely right they are FRAUDS!! Pathetically unethical...No service at all...It's like piles pain...Pain in the ass! They loot when it comes to calling then for service
Vaccum clear i clean modal
Before 1 yr i puchased i clean vaccum cleaner.i have some problem in this product but any custumer care or any other sources i became fadup your very poor communication service . Any satisfied answer was not given by yr company. My experience with yr company became very bogus .
Installation of aqua Sure
This is to inform you that I had purchased Maxima UV water purifier on 04 September 2018 which was installed on 7th September by your technician. At the time of installation your technician insisted that a PRV for Rs.1200/- had to be installed inspite the fact that we had shown him the pressure regulator which is installed by the builder in our flat. On further enquire with the facility center of our building and with your sales office it has come to our notice that the same (PRV) was not required.
The same was informed to your customer care when I received the call on 11th September 2018 regarding as to why I had rated the service low. I had briefed him about the same and subsequently he had promised to remove the PRV and refund the amount.
Till date I haven’t received any feedback nor refund. It is very socking that a reputed company like EUREKA FORBES cheat their loyal customer. We faced no issues with the vaccum cleaner and water purifier purchased previously for our old house and the service too was remarkable and hence without a second thought we had purchased the Aqua Sure. But we are really disappointed with your installation this time.
I kindly request you to once again look into this matter and do the needful.
Hoping for a favourable reply.
Aqua sure water fliter faulty installation
Sir
I have been using aquasure filter since seven yrs and machine is in AMC.
Recently transferred to Panchkula sec 8
Called for reintallation . It worked for few hour after thatwater stopped automatically. I am tried so many time but my complaints has not been address since 72 hr. Life has become helll without drinking water.
Another surprise was that during my AMC renwal dt 29 -05 -18
My filter was replaced with old filter whose date had been 02/17.
Since my machine was handled by one person since 04 yr by MR Rafique at bangalore , i trusted him blindly and did not check the date on filter. This was pointed out by the service personnel at panchkula.
Truely speaking i did not anticipate this kind of response from your company as i have long association
Service very bad
We have registered complaint 3 times but there is no response from the team
We have not still received the dust bag with the vaccum cleaner and we had a service done but still the dust bag for the vaccum cleaner was not given.
Not replacing the spares within warranty for Eureka Forbes vacci
I have registered a complaint saying that less than 10 months knob broken and registered a complaint to replace it .They promised within 2 Days someone wIll visit my office and rectify. After two long weeks a person came to my office on the day of Eid and he told without the bill he cannot do a free service.I have spoken to many people and they ptomieed they will send another technician and it is more than 3 months they didn’t replace it.I am planning to fake this case to consumer court. Can anybody suggest.Eirek Forbes wet and Dry vacc cleaner don’t Purchase S they are not at all bothered to their warranty what they have promised.if anyone has suggestion please send your suggestions to ktrahman [at] rediffmail [dot] com to proceed a consumer case.
Servicing
On May 6 of this year classic model of aqua gaurd was done at Udaipur which was not satisfactory as problem of beep beep for which servicing was done and same was again cropped up after a month period which is beyond expection.Pl. appoint someone to resolve the same.
vaccum is not good
kindly coordinate to send service man to repair
for service in warrenty period
Complained more than 5 times in a month but no service till now. I don't no what to do
Service request not attended
My service request no given but not attended
Spares not available easily
I have purchased euroclean star in 2013 with in some time the dust collection bag got damaged since then the cleaner is of no use, suggest me some address so that I can purchase the bag in Bangalore.
Bad Service and No Guarantee/ warranty card with product
I have purchased Euroclean Srorm on 21-07-14. Your rep has not given me Guarantee/ warranty card,
Only hand written on user manual.
I want to know whether this is a usual practice or something fishy.
Kindely give me these information by return enabling me to start using the poduct.
I also have Euroclean Wet and Dry Vacuum cleaner. Fire Guard and Nova Water purifier.
Your service is very bad no body contact after sale of product and your reps. Give wrong information/promise to sell the product
I have purchased all the products from Goa.
Expect your reply by return
very very bad service
We have a Eureka Forbes Green RO model which is order to 30th June 2014. We have a complaint on their service helpline number No.39883333 on 14th July and the complaint was registered no.89951384 . We have been calls to the customer service number after 4/5 days and we are promised that a technician would attend to the problem in the next 2 hours!!!! (yet to happen!!!!!!!!!!!!) so know i want cancel my order.
We are disgusted with the Eureka Forbes. I am not recommend any one.
Claim for higher charges for all surface cleaner brush
Dear Sir/Madam
I am proud owner of Eureka Fobes Vacuum cleaner.Purchased a long -long back.Still working fine except for the all surface cleaner brush which lost its hair significantly. Recently on 06.03.2013 purchase one such brush from DUBEY ASSOCIATES,Sec No.1,Navjeevan Vihar,Vindhyanagr,Singrauli(MP),486885.,Ref Bill No. 555 Dated 06.03.2013.The price charged is Rs.450.00.The item was procured direct from the shop,no home delivery.The same party last year on DIWALI sold me one inline Water purification system .So the customer is not new and my house NH-1,D-23 is just at walking distance. The Brand Image of the company in the mind of customer is very good but may change if spare part are not priced and delivered at reasonable rate.May please look into the price of spare part.If it is too steep,then I thinks customer like me will search for other brand.
Thanking You
PRAYAG NARAYAN TIWARI
HOD-CHEMISTRY
NTPC/VINDHYACHAL
VINDHYANAGAR
DISTT-SINGRAULI (MP)
PIN-486885
09406711163
non attendance of service
i have been complaining regarding the service of my r o for last 20 days on mob nos. 9792319591, 9984454560, 9455561922, 9415376968 in azamgarh, but to no avail.
such poor service i have not seen ever.
Disgusting service by Eureka Forbes
We have a Eureka Forbes Classic Aquaguard model which is out of order since 3rd June 2012. We have lodged a complaint on their service helpline number No.39883333 on 4th June and the complaint was registered vide ticket no.0066974335 on 4th June. We have been making several follow up calls to the customer service number every day and we are promised that a technician would attend to the problem in the next hour!!!! (yet to happen!!!!!!!!!!!!)
We are totally disgusted with the casual approach shown to customer complaint redressal by a market leader like Eureka Forbes. I would definitely not recommend them to any one else for their lousy service.
I am unable to get through to any of their higher ups in their web site. Hence please take it up at the appropriate forum.
latha
Not attending complaint
This is regarding complaint no.65517102 dated 8.2.12, 13.2.12, 16.2.12, 22.2.12. Nobody is attending complaint. What is the use of purchaing the machine if they are not giving any service. One mechanic Sitesh told us in November 2011 that they want extra money.
VERY VERY VERY BAD SERVICE. ONLY NAME NO SERVICE.
AN EARLIEST ACTION IS REQUIRED ON THE COMPLAINT AS WELL AS ON THE PERSON WHO HAS NOT ATTENDED THE COMPLAINT. NOBODY EVER TURNED UP SINCE 8.2.12.
mRS.sHARMA
failure of giving service
i have the annual servicing contract of my purifier from 07-08-2009 to 06-08-2012. the service people has done servicing for only one year. for the year 2011 no body turned up or even bothered to inform that we are not able to do the service. what a rediculus sevice they are providing.i have lost my money also.