NETC FASTag Customer Care No. 1033

Updated on Wednesday, 23 October 2024 - 11:20am

Toll free Number(s):

1033 (For Helpline Support, 24*7)

All India Number(s):

022-4000 9100 (NPCI No. For Query/Complaint)

Website:

Official Website

Note*

FASTag is a device for making toll payments directly from the prepaid account linked to it
It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas
FASTag has a validity of 5 years and after purchasing
You need to recharge/ top up the FASTag as per your requirement
Customer will receive SMS alerts on his registered mobile numbers for all the transactions
done in his tag account
Customer may recharge his tag account online through, Credit Card/ Debit Card/ NEFT/ RTGS
or Net Banking

Important Links

Issuing Bank Helpline Number

Sr No.	Bank Name	NETC Customer Care No.
1	Airtel Payments Bank	400, 8800688006
2	Indian Bank	18002586680
3	AU Small Finance Bank	18002587300
4	Axis Bank Ltd	18004198585
5	Bank of Baroda	18001034568
6	Canara Bank	18001033568, 180030113333
7	City Union Bank Ltd	18002587200
8	Equitas Small Finance Bank	18001031222
9	Federal Bank	18002669520
10	FINO Payments Bank	022-68681414
11	HDFC Bank	18001201243
12	ICICI Bank	1800210 0104
13	IDBI Bank	18002661962
14	IDFC First Bank	18002669970
15	IndusInd Bank	18602108887
16	Karur Vysya Bank	18001021916
17	Kotak Mahindra Bank	18602666888
18	Nagpur Nagarik Sahakari Bank	18002667183
19	PAYTM Bank	18001204210
20	Punjab National Bank	18004196610
21	Saraswat Bank	1800229999, 18002665555
22	South Indian Bank	18004251809
23	State Bank of India	1800110018
24	Union Bank of India	18002586400
25	YES Bank	180030001113

Documents Required ?

Vehicle

Registration Certificate (RC) of the vehicle
Passport size photograph of the vehicle owner
KYC documents as per the category of the vehicle owner (viz. Individual / corporate)

Individual

ID Proof
Address Proof
Passport size photograph
Driving License
PAN Card
Passport
Voter ID Card
Aadhar Card (with address)

Address

NPCI, 1001A, The Capital, B Wing,
10th Floor, Bandra Kurla Complex,
Bandra (E), Mumbai 400 051.
Email: contact [at] npci [dot] org [dot] in
Fax No.: 022-40009101

Social Sites

Parent Article:

Indian Highways Management Company Ltd. (IHMCL) Contact No.

Also See:

NHAI Customer Care No. 011-2507 4100

NPCI Contact No. 022-40009100

F
FASTag

Comments

Tue, 05/11/2024 - 10:30pm — Senthil Kumar (not verified)

IDFC first bank

Don't use IDFC first bank fastag.it is a fraud one.they deducted unnecessary amount from our account.

Sun, 28/07/2024 - 12:54pm — Ankit Tyagi (not verified)

I visited greater noida from pataudi via kMP on 27.07.2024, At fatehpur rampur toll plaza, they said your Fasttag is blacklisted and they collected double charge, RS. 220 in form of cash from me, even Rs. 110 also deducted from my Fasttag account.

So, they charged tripple amount, 330Rs. From me.
Where can I register complain regarding this. Kindly suggest

Wed, 19/07/2023 - 4:58pm — AMNEET GILL (not verified)

Charge extra toll

Dear sir,

I have charged toll extra without any reason as khalilpur toll plaza

Wed, 14/06/2023 - 12:53pm — Raju Kumar (not verified)

Incomplete Order Received

This order was placed on 8 April 2023 and still one of the order is not delivered. When checked the Park app my order is still getting ready. If you have not the stock then please refund my prepaid amount.

Regards

Fri, 23/12/2022 - 12:16am — Jatin Sharma (not verified)

Fraud

Today my car parked at home but Rs 95 deducted. Either somebody has created a duplicate or some fraud going on.

Phone no ××××387955

Kindly check

Tue, 16/07/2024 - 4:56pm — Dr C S Gajraj (not verified)

False deduction of toll fee

Today my car RJ18CE0100was parked at home but 2 deductions of Rs 515 and 540 deducted from my SBI FASTag at Sangana and Patau toll plaza on Bharatmala road(Jamnagar to Amritsar) 540 is after blocking msg

Thu, 24/11/2022 - 11:32am — Vaibhav (not verified)

Till debited but not reflecting in passbook

Worst experience I had with this pathetic app toll debited on 18 but not reflecting in passbook till date and even knowone is responding.

Wed, 24/08/2022 - 12:58pm — R.Ravichandran (not verified)

simplifiy fast tag payments

concerned developers of this app , you have to be more flexible on payments and choosing your own while purchasing our vehicle . you should be able to use any kind of payment using your registered mobile number using a otp system for safety . Now its it is really difficult to do this even with one or multiple vehicles. I have given suggestions to railways app using only pnr number and RMN which succesfully worked for them.

Wed, 22/06/2022 - 12:36pm — Sandeep Dahiya (not verified)

Unauthorised debit of toll charges at KMP/KGP Highway

My ticket number 3187-375140 is still open as my unauthorised deduction of Rs. 265 in place of Rs. 10 as it was return journey, at KGP jakhauli toll plaza is still not reimbursed after several reminders on Paytm 24 X 7. Kindly return my amount asap.

Sun, 01/05/2022 - 3:22pm — Dr. G. R. Kulkarni (not verified)

Toll amount deducted even if my car is at my home.

From
Dr. G. R. Kulkarni
CAR NO. GJ21CA1776
Mobile xxxx505948
.....My car is at my home today. Stand still. Even though Rs. 20 were deducted from account.ICICI fast tag
Either somebody has created cloned fast tag or fraud in system.

Sat, 12/02/2022 - 5:37pm — Sham Keluskar (not verified)

Difficulty I Fastag Recharge and double toll payment

I got a message to update the KYC for Fastag just one day before it was expiring.

I used my PAN Card and Passport copy to update KYC. But KYC is rejected stating Photo on PAN card is not clear.

PAN card is Government document and I agree that photo printed over is faint but clear. However my photo on Passport is very much clear but Fastag officials are not ready to accept that as an ID as it is uploaded for address proof.

Now, from last 12 days I am unable to recharge my wallet and spoke to the customer care executive and he says, if I resubmit the clear document for KYC, it takes around 7 days for verification and meantime I have to pay double toll and travel.

Customer Care Executive is not ready to raise this as a concern/complaint. Not sure why, even he is not ready to provide me an e-mail address to which I can address my concern.

Wed, 02/02/2022 - 12:32pm — Jitendra Patel (not verified)

Mara Fastag Me Benk Ac. Se

Mara Fastag Me Benk Ac. Se 10000 kay gaye He to krupiya Help kare

Mon, 10/01/2022 - 6:33pm — Anonymous (not verified)

KYC Rejected

I got a message to update the KYC for Fastag just on the day when it was expiring. I used my Driving License to update KYC and Driving License was uploaded from Digilocker (which is an acceptable document as per IT Act). But KYC is rejected asking me to upload the original document. No sure why Digilocker issued document is not considered original here.

Now, I am unable to recharge my wallet and spoke to the customer care executive and he says, if I submit the original document for KYC, it takes around 7 days for verification and meanwhile, I need to pay cash (double the charges) and travel.

If Digilocker documents are not accepted, it should be made visible to the person submitting the KYCn document, but it is not done here. For the mistake where I am not responsible, I need to pay additional charges now.

Customer Care Executive is not ready to raise this as a concern/complaint. Not sure why, even he is not ready to provide me an e-mail address to which I can address my concern.

Tue, 21/12/2021 - 3:25pm — S S Rana (not verified)

very bad experience

I travelled through the toll and returned within 24 hrs but charges are deducted full (on 21st December 2021 between Panchkula to Barwala). I came to know that within 24 hrs return charges are more deducted. My experienced was very bad. It was very shamful to u people u have deducted more than 240 rs. Kindly do needful in this regard. Shikha Shyam Rana

Wed, 08/12/2021 - 9:46pm — Shrikant (not verified)

Talegaon toll faulty scanning_Multipal deductions happened

Dear Sir/ Madam,

Yesterday on 06th Dec 2021, I was traveling from Pune to Mumbai through Mumbai Pune express way. I Have observed after reaching home that the amount of 203 Rs. for Talegaon Toll Plaza got deducted approx.. 22 times.

This is really very Frustrating.

Tue, 16/11/2021 - 6:15pm — Ashwin Prakash Tayde (not verified)

Double deduction

Vehicle no. MH15FT1710

I have traveled from Dhule toll and Chandwad toll on 6th Nov 2021. Rs 145/- deducted twice whereas it should be exempted at next one.
This is disappointing. Top to it I am getting overdrawn messages. No response to mails & from customer care also.

What should I do?

Sat, 23/10/2021 - 7:01am — Dr.C CHRISTOBER ASIR RAJAN (not verified)

No SMS come after crossing Toll

I went to Tirunelveli on 15/10/2021 from Puducherry at 01:30 pm and returned on 17/10/2021 from Tirunelveli at 11:30 am. And I reached Tirunelveli at 8pm. I have not received any SMS for user fees deducted at tolls from my account during my entire trip. Please check and correct it. This information should be sent to every customer.

Fri, 30/07/2021 - 9:53am — Dr Rajvir Yadav (not verified)

More charges deducted (to and fro) within 24 hrs

I travelled through the toll and returned within 24 hrs but charges are deducted full (on 21st July between Jaitpur to Rajkot). I came to know that within 24 hrs return charges are less deducted. I experienced one more trip also and charges were deducted less. Kindly do needful in this regard. Dr R Yadav

Mon, 15/03/2021 - 8:31am — Ajay (not verified)

Improper toll deduction

While traveling from Mumbai to Pune, toll of Rs. 203 was deducted at the Khalapur toll Plaza on 14th March 2021 at 17:59. In the onward journey, toll amount of Rs. 203 was again deducted at the Talegaon toll plaza at 19.07 in stead of Rs. 67 that was supposed to be deducted.

Mon, 05/04/2021 - 12:10pm — Asif Shaikh (not verified)

Double payment for single journey

Aaj morning me..vashi toll cross kiya...3 minute me..2 bar 40/40 rupees kaat diya...I want my money back 80 rupees for 1 side journey.. please let me know

Mon, 22/02/2021 - 10:45am — Piyush Jain (not verified)

Fastag blacklist

Mere fastag me balance hote hue bhi fastag blacklist bata rha hai

Wed, 10/03/2021 - 2:56pm — Abhishek Verma (not verified)

Fastag blacklisted for no reason

Not able to use Fastag as I am blacklisted for no reason
HDFC Fastag customer giving no response
Neither picking up phone
Resolve this matter asap

Thu, 18/02/2021 - 8:38pm — Mohan Nagare (not verified)

Double deduction of toll by cash & also through FASTag

I was travelling from Panvel to Pune on 15.02.2021 afternoon by my own car MH06 W8320. On express highway toll amount was collected twice, as stated below.
1) At Khalapur toll, it was stated that my FASTag is not active and I paid toll amount of Rs 270/- by cash. Receipt of the same is attached.
2) At Talegaon exit plaza, after seeing receipt, my vehicle was allowed to go. Few minutes later I noticed from SMS that additional toll of Rs 203 has been deducted from my FASTag wallet, for the same travel. ( sreen shot of the transaction is attached)

Request to look into the matter and arrange for the refund of extra collected amount.

Thanking you.
Mohan Nagare.

Wed, 17/02/2021 - 11:36pm — Mohan Nagare (not verified)

Double deduction of toll by cash & also through FASTag

Request to look into the matter and arrange for the refund of extra collected amount.

Thanking you.
Mohan Nagare.

Wed, 20/01/2021 - 8:05am — Anonymous (not verified)

Mera fast teg black listed

Mera fast teg black listed bta rha h 1000 ka recharge bhi kia to bhi n hua or double tex dena pda

Mon, 28/12/2020 - 3:37pm — Anonymous (not verified)

Double tax paid on Srinagar Toll

Dear Sir,

My fast tag was deducted 105 INR after I had already paid in cash another 105 INR to the toll. Fastag have enough balance but it shows blacklisted that's why I have to pay money in cash. However, later money was too deducted from fastag. Pls refund my money.

Thanks
Ishank

Wed, 30/09/2020 - 11:45am — N. K. Mahawar (not verified)