Email

• care [at] freecharge [dot] com (For Customer Support)

Install App

Important Link

• Support Centre

Grievance Redressal

Level 1:

• If you want to block your account or report any suspicious activity/transaction, then you can contact at 9773579100 (24*7, 365 days).
• For any Query/Suggestion/Feedback or Complaint, you can contact via email at care [at] freecharge [dot] comand  its resolution time frame is 10 business days from the date of receipt.

Level 2:

• If you are not satisfied or your Query/Complaint is not resolved from the above details, then you can contact to Grievance Officer at the details given below and  its resolution time frame is 10 business days from the date of receipt:
  Contact No.: 9773840200 (9:30am-6:30pm, Mon-Fri)
  Email: grievanceofficer [at] freecharge [dot] com
  Address: Freecharge Payment Technologies Private Limited,
  DLF Cyber Green, 11th Floor, Tower-C, DLF Cyber City,
  DLF Phase-3, Gurugram-Haryana-122002, India.

Level 3:

• In case your Query is still not resolved within 30 days from the date of reciept, then you can contact to Nodal Officer along with the ticket number at the details given below:
  Contact No.: 9773840200 (9:30am-6:30pm, Mon-Fri)
  Email: nodal [dot] head [at] freecharge [dot] com
  Address: Freecharge Payment Technologies Private Limited,
  DLF Cyber Green, 11th Floor, Tower-C, DLF Cyber City,
  DLF Phase-3, Gurugram-Haryana-122002, India.
• You can also lodge your Complaint online through RBI Ombudsman Portal .

Level 4:

• For Complaint regarding digital lending/MFI Loan or other grievance, Please Read .

Registered Office

Freecharge Payment Technologies Private Limited,
11th Floor, Tower C, DLF Cyber Greens, DLF Cyber City,
DLF Phase 3, Gurugram, Haryana 122022

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