IVRS Menu: 1860 123 1122 / 022-3355 1122

• Press 1: To report cyber related issue
• Press 2: To Continue
  • Press 1: For Placing an order
  • Press 2: For query on ICICI direct.com account
  • Press 3: To open a new ICICI direct account or if you have already applied for an account

Level 1:

• If you have any query/complaint, then firstly you have to call 18601231122, 022-33551122 or email at:
  helpdesk [at] icicidirect [dot] com (For India Customer Support)
  nri [at] icicidirect [dot] com (For NRI Customer Support)
• You can also visit the Registered Office
  Address: ICICI Venture House, Appasaheb
  Marathe Marg, Mumbai - 400025, India
  Contact No.: 022-40701000
  Email: complianceofficer [at] icicisecurities [dot] com
• Escalation Matrix:
  Address: ICICI Securities Limited UNIT NO.501, 601, 701, 801, 901,
  Building No.3 at Mindspace Juinagar, Plot Nos. Gen2/1/D, Gen-2/1/E
  (part) and Gen-2/1/F (part) Trans Thane Creek, MIDC TTC Industrial
  Area, Juinagar, Navi Mumbai 400706.
  Timing : (Mon-Fri, 9am-6pm) (Same For All)

  Sr. No.	Designation	Contact No.	Emails
  1	HeadCustomer Service And Experience	022-40701000	coo [at] icicidirect [dot] com
  2	MD And CEO	022-69997075	isecceo [at] icicisecurities [dot] com
  3	Whole-time Director	022-69997054	iseced [at] icicisecurities [dot] com
  4	Chief Financial Officer	022-69997051	iseccfo [at] icicisecurities [dot] com
  5	Company Secretary	022-68077100	iseccs [at] icicisecurities [dot] com

Level 2:

• If your query is not resolved, then you can email at headservicequality [at] icicidirect [dot] com or coo [at] icicidirect [dot] com

Level 3:

• You can also lodge your complaint online through Security Exchange Board Of India (SEBI) Scores Portal or through Online Dispute Resolution (ODR) Portal.

Level 4:

• If your query is still not resloved, then you can approach Insurance Regulatory and Development Authority.
  Toll Free No.: 155255
  Fax: 040-66789768
  Email: complaints [at] irda [dot] gov [dot] in
  Address: Consumer Affairs Department Insurance Regulatory
  and Development Authority 9th Floor, United India Towers,
  Basheerbagh, Hyderabad - 500029, Telangana
• Your query will be resolved within 15 working days.