Indane Gas Toll Free No. 1800 233 3555

Organization: 
Toll free Number(s): 
  • 1800 2333 555 (Toll Free No.)
  • 1906 (LPG Emergecy Help Line Number)
All India Number(s): 
  • 77189-55555 (Indane LPG refill booking, available 24x7)
  • 75888-88824 (Book your cylinder on whatsapp)
  • 84549 55555 (missed call no. for booking)
  • 155233 ( Feedback/Complaint)

Email

  • iocl [dot] cocc [at] indianoil [dot] in

Important Links

Install App

Quick Links

  1. Book Cylinder

Complaints & Queries

  • Please click here to register your complaints/queries related to products / services
    (Indane/LPG/Petrol Pump , etc)

SMS Services

Common Indane Refill Booking No.

  • Indian Oil has started one common number for Indane LPG refill booking across
    the country for customer convenience. 7718955555, It is available 24x7 for the customers.

How to register personal mobile number by SMS 

  • If you are using the SMS facility for the first time, then SMS to 7718955555
    • Enter your(16 Digit ConsumerID)(space)UID(Last 4 Digit of Aadhaar)
  • Or
    • Enter your(16 Digit ConsumerID)(space)SV(Last 4 Digit of Subscription voucher)

Once you registers your mobile number, subsequent refill bookings can be made by sending an SMS (REFILL) to 7718955555

Indane Gas Distributors

Indane Gas Booking Procedure

Refineries Division

Location Address
Head Office SCOPE Complex, Core-2
7, Institutional Area, Lodhi Road
New Delhi -110003
Barauni Refinery P.O. Barauni Refinery,
Dist. Begusarai -861 114 (Bihar)
Gujarat Refinery P.O. Jawahar Nagar
Dist. Vadodara -391 320(Gujarat)
Guwahati Refinery P.O. Noonmati
Guwahati-781020 (Assam)
Haldia Refinery P.O. Haldia Refinery
Dist. Midnapur-721 606,
(West Bengal)
Mathura Refinery P.O. Mathura Refinery
Mathura -281 005, (Uttar Pradesh)
Panipat Refinery P.O. Panipat Refinery,
Panipat-132140(Haryana)
Bongaigaon Refinery P.O. Dhaligaon
Dist. Chirang, Assam - 783 385
Paradip Refinery P.O. Paradip
At. Po. Jhimani - Via Kujang,
Dist.: Jagatsinghpur, Odisha-754141

Pipelines Division

Location Address
Head Office IndianOil Bhavan,
A-1 Udyog Marg,Sector-1,
Noida-201301(Uttar Pradesh)
Northern Region P.O. Panipat Refinery
Panipat -132 140 (Haryana)
Western Region P.O. Box 1007,Bedipara,
Morvi Road,Gauridad, Rajkot
-360 003 (Gujarat)
Southern Region IndianOil Corporation Limited,
House of Four Frames, 6/13,
Wheatcrofts Road, Nungam
bakkam, Chennai - 600034
Eastern Region 14, Lee Road,
Kolkata-700020
South Eastern Region 3rd Floor, Alok-Bharti Tower,
Saheed Nagar, Bhubaneswar ,
Odisha - 751007

Marketing Division

Location Address
Head Office IndianOil Bhavan,
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai -400 051
Northern Region IndianOil Bhavan,
1, Aurobindo Marg, Yusuf Sarai
New Delhi -110016
Eastern Region IndianOil Bhavan,
2, Gariahat Road, South (Dhakuria)
Kolkata -700 068
Western Region IndianOil Bhavan,
Plot No. 33, G Block, Bandra Kurla
Complex, Bandra East, Mumbai - 400051
Southern Region IndianOil Bhavan,
139, Nungambakkam High Road
Chennai -600034

Other Divisions

Location Address
R&D Centre Sector 13 Faridabad -121 007
(Haryana)
Assam Oil Division P.O. Digboi -768 171
(Assam)
IBP Division 34-A, Nirmal Chandra Street,
Kolkata - 700 013

Group Companies

Location Address
Chennai Petroleum Corporation Ltd. 536, Anna Salai,
Teynampet, Chennai - 600 018
IndianOil (Mauritius) Ltd. Mer Rouge, Port Louis
Mauritius
Lanka IOC PLC Lanka IOC Head Office
Level 20, West Tower, World
Trade Center, Echelon Square,
Colombo - 01, Sri Lanka.
IOC Middle East FZE LOBBY 12114, Jebel Ali Free Zone,
P.O.Box: 261338, Dubai UAE
IndianOil - CREDA Biofuels Limited Ground floor, Chawla Towers,
Shankar Nagar, Raipur, Chattisgarh

Form Center

Registered Office

IndianOil Bhavan
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai -400 051.

Corporate Office

3079/3, Sadiq Nagar, J B Tito Marg
New Delhi - 110 049

Social Sites

Comments

Reg: Lethargic attitude of M/S Pattamal gas agency Mudichur road

Dear sir,
We are a newly married couple currently residing in Varadharajapuram near Tambaram in chennai.

We applied for a new Indane gas connection in Pattamal gas agency in Mudichur road West Tambaram 10 days ago.

They are not processing our application for the last 10days inspite of our regular followup.

Till last Saturday they told that Indian oil website was not working. Today they are saying that they are unable to process the application since it is month end now.

I humbly request you to do the needful so that we can get our gas Connection immediately.

No dilivery of clyilder after message that it had delivered

Sir your distributor Chenab Gas Agency have not delivered the gas clyinder even we got the message that the clyinder had been delivered at our residence. When we inquired about the clyinder they said that clyinder will be dilivered to you with in a day or two but even after three days the clyinder have not been devived to us. The staff members of the Chenab Gas Agency talk with us in an unapproprite manner and misbehaved with us. Kindly do the needful and oblige.
Regards
Ashok Puri
R/o 105, Kachi Chowni, Tanga Wali Gali, Jammiu.

Cylinder not delivered

Sir your distributor Radhey Shyam Gas Agency have not delivered the gas cylinder even we got the message that the cylinder had been delivered at our residence. When we inquired about the cylinder they said that cylinder will be delivered to you with in a day or two but even after three days the cylinder have not been delivered to us. The staff members of the Radhey Shyam Gas Agency talk with us in an inappropriate manner and misbehaved with us. Kindly do the needful and oblige.
Regards
Neelam chaudhari
H.no 14/20 New Shanti nagar Street no 1 Gurugram haryana 122001

Domestic cylinder delivery issue

Every time there is an issue in cylinder delivery. Your Distributor M/s Murthy Gas Service represented by Mr Arun Kumar proprietor. He is having godown 15 kilometers far from Bangaret town. And now he informs that the cylinder must be collected near godown or else delivery charges must be paid by customer Rs3/- per kilometer.

Distributor godown location is KGF town
My location is Bangarpet Town (Taluk)

Please do the needful..

complain- rajwanshi gas agency

i have got connection from Rajwanshi gas agency Danapur khagoul road Patna Bihar
i would like to complain about this dealer
whenever i book my cylinder through IVRS and as soon as i receive the booking confirmation SMS from company, i receive immediate message that your cylinder has been delivered and it never gets delivered.
then i have to do plenty of follow ups with vendor to get my cylinder
this is the common practice which i have to do everytime
i have complained about this practice to your local executive/manager he has also not taken any action
pl correct

Service charges without the knowledge

This is to bring to notice agency people sending service person for checking suddenly he asks for visiting charge for the regulater problem as it was new purchased and it was not fitting so called for indane office for service request it is new regular and he sent the person and checked it was rectified and service person suddenly demanding 150/- rupees for the visiting charge forcing to give calling everyone to give the money govt gas agency are sending people like this

Service SMS - Suspected Fraud

Have received the following SMS, please confirm veracity?
From AX-CAREE
"Dear Indane consumer, Executive will visit u for Safety Checking for LPG installation as per Govt.norms against applicable charge of Rs.236/- Kindly be prepared."

Gas leak

The number 1906 is not working. I have been trying since yesterday night to inform about gas leakage. Getting a message that the number is out of range. Please check and make it accessible

Fraud & poor services

Sir,

My Self Yogesh Kumar, resident of Phillaur City, wants to Complaint Against Phillaur Gas Agency that They are not able to provide services in time to their customers. They have not so much investment that they buy as per customer demand LPG Cylinder Lots in a day . At present their Financial Condition is not good. The Agency Owner Deposits cash from my office for the last four years in an emergency. When they do not have the full Lot amount of cash that Party borrows from me as well faith or other local personalities the next day or other next day they refund that amount. They transfer money to Indane Gas in the late hours & their Lot request process in late hours & they receive Lot in the next day in afternoon hours & evening hours so on that day supply is not delivered to customers & When their Cylinders are not sold in a day due to any reason they are under pressure & borrow cash from local parties for receiving new Lots.

They said that their Sales Officer is pressured to take maximum Cylinder Lots in a month & they blame that their Sales Officer Complete their Targets , Sales Officer take decision on their mood , Sales Officer not understand Phillaur Gas Agency under which condition & they said Our Higher Authorities stops their supply if they not taken any new lot But we are under pressure & not capable of maximum sales of 5 Kg Cylinders & Commercial Cylinders & our payment is blocked on those cylinders . In a Lot Sales Officer sends 5 Kg. Cylinders & Commercial Cylinders But our usage is less both types of cylinders sold on loss .
I request that their agency services surrender or refund their security amount so that they live their Retirement age easily without any Tension & They Clear all dues to their borrower. Indane Gas Company gives a chance to any other new party for giving better services to their customers.

Regards,
Yogesh Kumar

Fraud

Sir,

My Self Yogesh Kumar, resident of Phillaur City, wants to Complaint Against Phillaur Gas Agency that They are not able to provide services in time to their customers. They have not so much investment that they buy as per customer demand LPG Cylinder Lots in a day . At present their Financial Condition is not good. The Agency Owner Deposits cash from my office for the last four years in an emergency. When they do not have the full Lot amount of cash that Party borrows from me as well faith or other local personalities the next day or other next day they refund that amount. They transfer money to Indane Gas in the late hours & their Lot request process in late hours & they receive Lot in the next day in afternoon hours & evening hours so on that day supply is not delivered to customers & When their Cylinders are not sold in a day due to any reason they are under pressure & borrow cash from local parties for receiving new Lots.

They said that their Sales Officer is pressured to take maximum Cylinder Lots in a month & they blame that their Sales Officer Complete their Targets , Sales Officer take decision on their mood , Sales Officer not understand Phillaur Gas Agency under which condition & they said Our Higher Authorities stops their supply if they not taken any new lot But we are under pressure & not capable of maximum sales of 5 Kg Cylinders & Commercial Cylinders & our payment is blocked on those cylinders . In a Lot Sales Officer sends 5 Kg. Cylinders & Commercial Cylinders But our usage is less both types of cylinders sold on loss .
I request that their agency services surrender or refund their security amount so that they live their Retirement age easily without any Tension & They Clear all dues to their borrower. Indane Gas Company gives a chance to any other new party for giving better services to their customers.

Regards,
Yogesh Kumar

Distrubaters give cut and very half and half cylinders

Sir and mam i am asha devi from Delhi and my compalined in about our distributers give very late and cylinder is 4Kg cut cylinder and when I saw say about this so they was do very bad response and our cylinder distributer agceny name is raj film I hope are you are respont our this complaint thank you

Subsidy and extra charges for carrying

I am not happy as they are not providing subsidy from almost an year 2020 to till now.

Also charging extra 40/- for carriage and he is stating he is not happy to do the work as they have to carry cylinders from all over Kengeri to Banashankari.

I dont understand whether they are getting pain in salaries or what?

Can someone look into this matter.

Customer services is also pathetic.

TEST EMAIL

Sir i booked lpg gas but it is show only 16 rs subsidy i want to know why only 16 rs added on my account. Previously 163 rs added on my account but in 4 month only 16 rs added .

Your executive not provide any solution for me

Query bout complain process of mis use of domestic gas in comer

I want to know the complain process
Of using domestic gas in comercial sector .

Not received subsidy on Indane cylinder

Sir/Madam,

I zile singh S/o sh. Surat singh consumer no. TGS000604 from kurukshetra Haryana

It is regretfully informed you that the indane gas cylinder subsidy doesn't received in my bank account. The last subsidy was recived on 10/06/2019 in my bank account after that no subsidy received in my bank account. Please look in to the matter and release my subsidy against my cylinder bookings to my bank account as early as possible

Please treat it as most important for which I shall be highly oblized to you
Thanking you

Regards
Zile singh

Not received subsidy on Indane cylinder

Sir/Madam,

I zile singh S/o sh. Surat singh consumer no. TGS000604 from kurukshetra Haryana

It is regretfully informed you that the indane gas cylinder subsidy doesn't received in my bank account. The last subsidy was recived on 10/06/2019 in my bank account after that no subsidy received in my bank account. Please look in to the matter and release my subsidy against my cylinder bookings to my bank account as early as possible

Please treat it as most important for which I shall be highly oblized to you
Thanking you

Regards
Zile singh

Poor services provided

Very poor service is provided worst sevice.

complaint

My connection number is 60961,After booking for cylinder,I got a message as cylinder is delivered but i did not get the cylinder yet noe

Not received my subsidy

My consumer no 7529824×××. I have not getting my subsidy and my distributor telling we don't know anything. My distributor Ishita gas service, silchar, Assam

Yearly inspection charges

Let me know whether any person has appointed for the inspection of gas connections and to charge rs 177 as service charges

Complaint about gas delivery

Sir,
Sub- my con no 49516(sikarwar gas agency, agra)

My half full cylinder was taken by the delivered man (ram prakash) and empty one was given to my daughter.I wasn't at home at that time.

Regards

gas transfer savvy Indan gas to himanshu Indan gas

Dear sir,
mera gas connection I'd cx18963424, mera connection pehle himanshu Indan gas rapti Nagar me tha, ish bich mera connection savvy Indan gas service jungle tinkoniya no 1 padri bazaar, me ho gaya, jab main waha per savvy Indan gas service se sampark kiya toh waha bataya gaya ki aap ka ghar jungle tinkoniya no I se dur to hai, lekin yeh transfer area office se kiya gaya hai, aap ek kaam kijiye yaha pe transfer lejiye aur, baad me apne najdiki himanshu Indan gas service rapti Nagar me karwa lijiyega, sir mein kanpur ki ek pvt. Company me kaam karta hu, 4-5 mahine me kabhi gorakhpur aana hota hai, Ghar me sirf mata ji aur pita ji hi rahte hai jo ki kafi vridh hai, gas lene ya bhag daugh kar nahi pate,.

Agar najdiki gas agency rahega toh unko kast nahi hoga, ath sir aap se nivedan hai ki mera gas connection himanshu Indan gas service per transfer karne ki kirpa kare, Ish sambandh me ek transfer request bhi daala hu,dear sir area sales officer, cx18963424, connection transfer savvy Indan gas se himanshu Indan gas Rapti Nagar ke liye Maine aap se ek request send kiya tha, aur aap ne distributior se contact karne ke liye kaha tha. sir main jab via phone contact kiya toh unhone kaha ki ASM hi chahenge toh gas transfer kar sakte hai,
sir aap se request hai ki gas himanshu Indan gas Rapti Nagar pe mera connection transfer karne ke kripa kare.

Subsidy related

Subsidy nhi arhi h

I have not received my Subsidy.

Dear Sir/Madam,
In my profile, it is showing I have given up my subsidy. But I have never given it up. Kindly resolve my problem and give me subsidy.

Online payment not yet received

Sir, I (consumer no. 3691)made online payment of RS.700.00 through your link which I got just after booking the gas via IVR No.on 6th March 2019. Still the amount not reached the agency- Surendra Gas Agencies, Mannarghat, Palakkad District, Kerala. Please refund the amount to my account.

Thanking you

Home delivery

Dear sir please provide LPG gas home delivery

Subsidy not received

MERI subsidy mujhe Nahi mily 16/10/18 ki consumer no. 0422 Todafhim gas agency Rajasthan India

my subsidy not transfar in account

Sir
My consumer no. CX3653206 Booking No. 900439 cylinders delivery date 17/01/2018 The Next Booking No. 706372 cylinders delivery date 27/02/2018
Two month subsidy not transfer my account. You are Requested my subsidy to transfer in account.
Thank you

Yours faithfully
shiv baksh
District gonda up