IVRS Menu: 1800 890 2122/1800 1800 234

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• Press 1: To report lost or theft of your card and card related services
• Press 2: For account information
• Press 3: For enquiry related to product deposit for x-rate etc
• Press 4: For services related to pension information or electricity bill etc

Level 1:

• For any query/complaint, you can contact at 18008902122 or mail at jkbcustomercare@jkbmail.com or you can also lodge your complaint through this Portal .

Level 2:

• If your query is not resolved, then you can contact to the zonal offices contact details given below:
  Table Search:

  Sr No.	Zone	Contact No.	Email	Address
  1	Srinagar	0194-2471042 0194-2452658, 0194-2471723, 0194-2484008.	united@jkbmail.com	Zonal Office M.A Road Srinagar 190001(J&K)
  2	Budgam	0194-2497735, 0194-2497736, 0194-2497734	zoktwo@jkbmail.com	Zonal Office Industrial Estate Zainakote, Srinagar 190012(J&K)
  3	Baramulla	01954-223595, 0194-223596.	zobara@jkbmail.com	Zonal Office Amargarh, Sopore 193201(J&K)
  4	Pulwama	01933-241204, 0194-242226	zopull@jkbmail.com	Zonal Office J&K Bank Building Pulwama 192301(J&K)
  5	Anantnag	01932-2227340	zoksou@jkbmail.com	Zonal Office Bakshiabad, Anantnag 192101 (J&K)
  6	Jammu	0191-247102, 0191-247125	couple@jkbmail.com	Zonal Office Rail Head Complex Jammu
  7	Kathua	01922-234663	zojtwo@jkbmail.com	Zonal Office Kathua Near Forest Protection Office Hatli Morh Kathua 184102
  8	Doda	01996-233589	zoudam@jkbmail.com	Zonal Office Khan's Plaza, Near Dak Bunglow, Doda, Jammu & Kashmir. Pin-182202
  9	Udhampur	01992-270367	zjnone@jkbmail.com	Zonal Office Near Sanson Petrol Pump, Domail Udhampur-182101.
  10	Rajouri	01962-253060, 01962-253454	zorajo@jkbmail.com	Zonal Office Muradpur, Rajouri, J&K- 185131
  11	Ladakh	01982-252023, 01982-252130	priest@jkbmail.com	Zonal Office Opposite Tourist Information Centre, Main Bazaar, Leh
  12	Delhi	0124-4715800	favour@jkbmail.com	Zonal Office Plot 132-134, Sector 44 Gurgaon
  13	Mumbai	022-26384200, 022-26384100	sketch@jkbmail.com	Zonal Office National Business Centre  1st and 2nd Floor, Bandra Kurla Complex Bandra East Near Asian Heart Hospital Besides JSW 4000051

Level 3

• If your query is still not resolved, then you can also contact to the zonal head officers details mentioned below:
  
  Table Search:

  Sr No.	Zone	Name	Contact No.	Email
  1	Srinagar	Mr. Raja Zaffer Khan	7889953245	rzkhan@jkbmail.com
  2	Budgam	Mr. Fayaz Ahmad Bhat	9945477795	fayaz.bhat@jkbmail.com
  3	Baramulla	Mr. Imtiyaz Ahmad Bhat email:	8130982525	imtiyazbhat@jkbmail.com
  4	Pulwama	Mr. Tariq Ali	9906664848	tariq.ali@jkbmail.com
  5	Anantnag	Mr. Khursheed Muzaffar	9797071006	khursheed@jkbmail.com
  6	Jammu	Mr. Rajesh Dubey email:	7006678594	rajesh.dubey@jkbmail.com
  7	Kathua	Mr. Sanjeev Kumar email:	9419163062	Sanjeev.kumar@jkbmail.com
  8	Doda	Mr. Arshad Qadri	9419010064	arshad@jkbmail.com
  9	Udhampur	Mr. Vinay Gupta	9419216698	vinay.gupta@jkbmail.com
  10	Rajouri	Mr. Satish Kumar	9419165522	kumar.satish@jkbmail.com
  11	Ladakh	Mr. Tsewang Dorjai email:	9419181281	tsewang.dorjai@jkbmail.com
  12	Delhi	Mr.  Suresh Kumar Chowdhary	9086077667	sureshchowdhary@jkbmail.com
  13	Mumbai	Mr.  Irfan Anjum	9906609595	irfananjum@jkbmail.com

• If you are not satisfied with the resolution given, then you may also approach to the prinicipal nodal officer details given below:
  Contact No.: 0194-2502662
  Email: anand.singh@jkbmail.com
  Address: Office of the General Manager, Corporate Headquarters Srinagar.

Level 4

• If your query is still not resolved, then you can also contact to the nodal officers under banking ombudsman details mentioned below:
  

  Sr No.	Designation	Contact No.	Email	Addresss
  1	Deputy General Manager(S&C J&K and Ladakh)	0191-2471899, 9867834443	vinodsharma@jkbmail.com	The Jammu & Kashmir Bank Ltd Zonal Office Rail Head Complex Jammu
  2	Deputy General Manager (S&C Rest of India)	0124-4715800, 7840070010	kirti.sharma@jkbmail.com	The Jammu & Kashmir Bank Ltd Zonal Office, Plot No. 132-134 Sector-44, Gurgaon (Haryana)- 122002

• You can also contact to the Internal Ombudsman of the Bank details mentioned below:
  Contact No.: 0194-2502646
  Email: internalombudsman@jkbmail.com
  Addresss: Office of the Internal Ombudsman,
  Corporate Headquarters, M.A.Road Srinagar, (J&K) 190001.

Level 5

• If your query is not resolved or you are not satisfied with the resolution given, then you can also lodge your complaint online through Complaint Management System (CMS) Portal .