I have booked ola and I paid through phonepe but driver still collected cash

Dear Sir/Madam,

We booked a cab in Panvel and, unfortunately, I forgot my cell phone in the car when we were dropped off. I kindly request your assistance in retrieving my cell phone.

The driver's name is Sanjay Vital Jagtap. I would appreciate it if you could help me contact him or arrange for the return of my phone.

Thank you for your understanding and prompt attention to this matter Sincerely,
man detail -Sanjayvithal Jagtap
MH03BA5513
Bajaj-RE
MAAC Panvel panchshil nagar new panvel east

I booked a ride for my son to go to college , driver was one min away from my home . He called me and asked if it is parcel or person I said person he said he is coming in 1 min but after waiting for 5 mins when he didn't turned up I called him several times he didn't pick call and then denied .Due to which we had to drop our son as he was getting late . Pls ensure during office hours if a driver is accepting aride he picks the customer on time or inform if he is getting late .

I am writing to express my severe dissatisfaction with the service I received today, May 18, 2024, which caused significant distress and almost jeopardized an important exam of my sister.

At 8:15 AM, I booked an Ola cab and confirmed with the driver that he would arrive as scheduled, emphasizing the urgency due to the exam. The driver assured me of his arrival. However, upon reaching my location, the driver asked me to cancel the ride and proceed with an offline arrangement. When I refused, he abruptly canceled the ride, citing an emergency.

This unprofessional behavior and sudden cancellation caused me immense stress and anxiety. I had to scramble to find alternative transportation, ultimately arriving at the exam center at 9:55 AM, just five minutes before the exam commenced. The entire experience was harrowing and left me feeling harassed and deeply upset.

As a loyal customer who relies on Ola for timely and reliable service, I am extremely disappointed with this experience. The driver's conduct was unacceptable and unprofessional, and it reflects poorly on Ola's standards of service.

I urge you to investigate this matter seriously and take appropriate action against the driver involved. Additionally, I request compensation for the distress and inconvenience caused to me. I hope that Ola will ensure that such incidents do not occur in the future and that steps are taken to maintain the reliability and integrity of your services.

Thank you for your immediate attention to this matter. I look forward to your prompt response.

Sincerely,
Ravi Kaushik

I'm facing lots of problems in booking a cab through the Ola app in Patna for the last few days. So much of time is wasted in doing so without any success which raises questions on the reliability of the service of Ola. The fare keeps getting revised again and again but most of the time the answer is that "there's no ride available/the driver partner is not accepting your booking".
It's not that this is due to non availability of cabs as so many of them can be seen around but intentionally not accepting the booking in order to bargain and charge a fare double the rate which was on offer on the app.
In a situation like this it's very risky for us to try book a ride if we have to catch either a flight or a train.
It's therefore requested to look into the matter and do the needful.

Driver made a threat to cancel the cab and also used foul language very aggressively attempted to attack in Ernakulam.

Paid from Ola money and cash paid to what to do know ?

My last ride too has over charged me. I paid for the trip by Phonepe ₹ 1236/- + I was asked by driver to pay extra ₹116/- which I paid by cash. And still my account shows a balance to be paid for ₹65 cancellation charges which was done by driver side.

So how am I to be enjoying the rides when so much mistakes are made?

I am surprised that Ola is showing me that i paid ₹ 1171 when I paid ₹ 1236/-
How can Ola make such wrong claims it's not at all enjoying.

Also it's ridiculous to put a proper complain in Ola you have only your given options
And no other way to write about the real issue.

Really shameful and disgusting, although it's a small amount but then I don't think it's acceptable.

Kindly look into it and resolve my issue.

Hasan Latifi
83xxxxx767

PS I can send you the Phonepe details if you want.

This is regarding the issue of OLA postpaid money.My payment option have always been cash but when i updated the Ola app ,the payment option changed into ola postpaid money without my knowledge.On May 5th and 23rd i took a trip on Ola cab and auto respectively ,where i paid rupees 128 and 93 to respective drivers .They didn't inform me about the Ola postpaid money neither i didn't notice .When message came to me to pay for it for the one of the previous trip that happened during September 2021(I don't remember the date)which i paid that also to driver directly(181 rs) but he didn't updated the trip amount paid which was also added with this around rupees 402.Now along with that amount you added fine of 100 rs which is not acceptable where i already paid the amount .I tried to contact Ola customer service for the solution 'n' number of times but number is not valid and unable to reach you out .There is no way to say my side to you regarding this issue .I also raised the complaint in Ola app many times where they apologies for inconvenient but still I get calls from computer generated voice at least 40 to 50 times per day which is nuisance and disturbing my day to day routine .Sometimes I get call at midnight around 11 pm to 12 am,If it doesn't stop this, I will take action against your team and waive off the Ola postpaid money from my account .

I made payment by Phone pe amount Rs187.

Whereas ola money amount debited without my consent.
Please reverse the amount in Ola money.
Travel date 04th April 2023. Auto amount 187

I booked auto for vasundhara sector 11, auto came and after going some distance, he said that he was confused about destination and he can't go to vasundhara, he left me on the road and half of the fare was charged.please refund it.

Hi sir I have Eritga 2012 model car i want attached with ola this car plz provide information that how many years old cars accepted by ola

Hi my last i had paid cash to driver and in my app its showing me pending and i am not able to book my new ride please solve this issue

I have already paid in cash in all my ride.but in your message amount to be paid be mentioned.Can a cab or auto driver left the place after dropping the passenger without collecting money.

i booked this ola cab from Dehradun to Haridwar. in a app its showing 1599 but driver charged us 2200.
also i want to understand why the app is showing 80 km since its only 57 km. not reliable now. i would suggest to the people look for the alternated ride.
And their customer care no is also not in use. where do we complaint

Today I have taken a ride
though CRN6091913878. I have asked the driver Mr. Kailash kumar to start the AC. But he denied. During the Ride i have complained twice through OLA app. But nobody replied. Why OLA is cheating us like that? If OLA is not capable to control the drivers or vehicle owners then OLA should quit. OLA already deducted the money from OLA money. OLA should give my money back. It's a common presently at Kokkata. Resolve it immediately.

{25.02.2022} I already paid 1129 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this is

I already paid 311 by phone pay of my wife for my last ride on 30 jan 2022 but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue.

reply

Yesterday 16.jan.22 I booked auto for ride from saligramam to egmore railway station.The fare shown was Rs.144.The auto driver adamently demanded Rs.550 stating that there will not be a return ride due to lockdown.Considering the situation,I was ready to pay double the amount but he demanded four fold.He cancelled the booking as I was not willing to pay four fold.Ola site is not showing the rides cancelled by drivers...a smart corporate way to avoid complaints...God alone can save the public from such auto drivers in Tamilnadu.

I am also facing same issue.. i hd paid cash but then also they showing me payment pending …if ola needs money u can ask customer and u should arrange drop box in your ola cab we will definitely help you but do not do such things

Since I started using ola , l always use cash payment mode, but last 8 to 9 month i continuously receiving emails for due payment. This is annoying as well unprofessional. Did any ola driver is so kind who will drop you without payment?Kindly look into and remove this issue and stop senading me msg like this.

I already paid 227 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue. THANKS.

worst service provided nowadays
,driver asking extra money everytime

I had paid cash to driver for ride from Kapashera Border Wayne Shop, Old Delhi, Gurgaon Road to Lal Kuan, Kubhaiyya Patti Durga Colony Jharsa Village, Sec - 39,against the same ride i had paid cash of Rs 124 but when i go for new booking ask for pending payment of Rs 124.
Request to please do needful so that i go for next booking.

RIDE DETAILS :
DATE - 20/NOV/2021
CRN XXXXX4953
RIDER NAME - MANOJ
BYKE - BLACK SPLENDOR PLUS

MY DETAILS :
NAME - SARVESH KUMAR SHUKLA
MOB. - XXXXXX9787
JHARSA VILLAGE GURGAON - 122003 (HARYANA)

Hi Team,
I have paid the amount to driver through cash around and then your team is asking for 600 for postpaid bill which cant be possible bcoz i never asked for that.
Thanks & Regards,
Puja Sinha

Though I paid the driver thru Gpay, the system shows "payment due" And after raising the issue, software interaction says, "as 1 time goodwill gesture we ll refund the money. The loophole in the system is unaddressed

I have paid the amount of my fare allready in cash but still showing the pending amount of that perticular thing dont knw how to resolve it

I am Capt JK Choudhary and had availed an OLA ride on 19 Sep 21 at Jamshedpur and fare accrued was Rs 182/-. This was erroneously paid by OLA Money, even though I neither subscribe nor intend to subscribe to OLA Money. Subsequently, I received a message as outstanding due with a request to pay the fare by recharging my OLA Money. I did try to pay this outstanding due by going online, but could not do it due to my limited expertise on in computer operations.

I therefore request that this bill may be added in the fare for my next OLA ride, which will take place anytime soon. I remain committed to pay the fare for availing services of OLA ride.

Warm regards
Capt JK Choudhary
XXX