Sony TV Customer Care No.

Company Name: 
Toll free Number(s): 
  • 1800 103 7799 (For Queries/Demo/Installation/Playstation Support, 9am-7:30pm)
All India Number(s): 
  • 011-6600 6600 (For General Query)

IVRS Menu: 1800 103 7799

  • Press 1: For demo and installation
  • Press 2: For other support
    • Press 1: For purchase related query
    • Press 2: For technical assistance

Email

  • sonyindia [dot] care [at] ap [dot] sony [dot] com (Customer Support)

Install App

Important Links

Repair And Warranty Policy

  • If you have any query regarding the Repair And Warranty you can call 18001037799 or email at sonyindia [dot] care [at] ap [dot] sony [dot] com
  • If your Query not resolved then you can also visit your nearest sony service center
  • For more information please read.
Parent Article: 

Comments

Poor quality products

I am very disappointed with the poor quality of sony home theater which is an expensive product.
Why in first year of purchase, again and again same problem is occurring ?
While it has been repaired/ replaced within six months of purchase of the product.
I want to speak to a senior person who can assure about the quality of product.
Pathetic and horrible quality!

Regards
Yogesh kumar

TV NOT GETTING STARTED FROM NEXT DAY OF INSTALLATION

Dear sir,
I bought the TV SONY BRAVIA K43S20 MODEL ON 12TH OF SEPT 2024 AND THE INSTALLATION WAS DONE ON 14TH OF EVENING AND TV WAS UNABLE OF "ON" FROM 15TH AFTERNOON.
I HAVE SENT A SERVICE REQUEST ON 15TH EVENING AND TILL NOW NO SERVICE ENGINEER HAS ARRIVED.

SMART TV DAMMAGED

I HV NOT SEEN LIKE THIS TYPE OF T.V. MANUFACTURES LIKE WORLD CLASS BRAND, THEY ARE USING SUCH LOW CLASS MATERIAL INSIDE, BECAUSE
WE HAVE PURCHASE THE SMART T,V MODEL NO. XR-55X90J ON 27/02/2022, NOW TODAY DATE IS 16TH NOV'23 ALMOST 18 MONTHS, NOW IT IS NOT WORKING ( PANEL BOARD DAMAGED ) SUCH A LOW CLASS THEY ARE USING , SORRY TO SAY.
HARDLY DAILY ALMOST WE ARE SEEING THE T.V. ALMOST 3-4 HOURS IN THE WHOLE DAY.

NOW WE HAVE DECICED TO TAKE THE CASE TO CONSUMER FORUM .

Sony 4K LED Display Problem with in Year

Sony Bravia K4 series 50 inch display gone wrong within 1 years
We buy Sony LED on 17 October 2022 and
Very surprising that Sony TV display Shows Black sound please help us and fix this problem.

too much promotion add of Dil Diya gallan

hi
Dil Diya gallan promotion add now irritating us.. too much frequency.
please reduce

regards
Arun
.

Irresponsible team

All details enquired and no rectification
.very dissapointing

Refund deduct amount or either start my subscription

Nobody is responding and not solving my problems only they are is doing just ignoring..very poor assistance and I will suggest everyone not have any subscription of Sony LIV

Sony smart Tv repair request

No service received my booking order id for the service

Tv screen problem

There is a line appearing on my television

Repair tv screen

Tv screen is blurred from inside after getting hit by remote

release my movie in sonyliv ott

hi,
we are from andhrapradesh ,vijayawada.we make a film a inspiring true story ...so finally we done the movie with 4k highres movie ...we would like to sell & release my movie in SONYLIV website ...we dont know how to approach your contact pls tell us

Not attended Installation

We lost interest in purchasing TVs from Sony, as there is no timely installation service. I purchased a TV nobody contacted for installation

Change the timing

One of the serial of Sony Tv 'Bade Acche Lagte Hai 2' is telecast in TV at 8:00 pm and the repeat telecast for the same is shown at 10:30pm. But as of now a new serial has came 'Dhakan' which is of 1 hour i.e 10:00 to 11:00. So the people who are working in office can't see the serial in TV and missed out it. So we request you to please telecast the repeat telecast of the show' Bade Acche Lagte Hai 2' in 10:30 pm.

We hope you will solve your problem

One of the serial of Sony Tv

One of the serial of Sony Tv 'Bade Acche Lagte Hai 2' is telecast in TV at 8:00 pm and the repeat telecast for the same is shown at 10:30pm. But as of now a new serial has came 'Dhakan' which is of 1 hour i.e 10:00 to 11:00. So the people who are working in office can't see the serial in TV and missed out it. So we request you to please telecast the repeat telecast of the show' Bade Acche Lagte Hai 2' in 10:30 pm.

We hope you will solve your problem

Sony TV telecast cricket during peak of Olympic!!

Dear Sony TV

Please telecast interesting n quality sports during this peak of Olympic!

Cricket that too test of discussions n boring cricket telecast while Our National Heroes performing at Olympic for national pride

Really felt bad, two channels (Sony six n other one) busy in telecast cricket panel followed by boring cricket test during one of important Javelin throw event !!

Please please telecast much important and interesting events rather than ball to ball commentary without much action sports!!

Installation Process

Comments
Regarding Installation

I haved bought Sony Tv 4 days back but till today service centre did not come for installation,Even the dealer did not talk to me properly, when I call the Showrrom person they didnt answer proper is this the way service to the customer when will the Dealer send fitter for the installation of my tv orelse get back the TV & refund the amount as per invoice

Regarding Installation

I haved bought Sony Tv 6 days back but till today service centre did not come for installation,Even the dealer did not talk to me properly, when I call the Dealer they got angry,is this the way sony tv Dealer talk to the customer, when will the Dealer send fitter for the installation of my tv, dont play a game with other sense, dont people fool, just tell the truth,

TEST MAIL

Sony TV service center

Sony tv not functioning

Sir,Very sorry to say Sony tv servicing staff is not coming to the location.answering very lethargically.
Many times I raised the complainant but no action.
Srinivasan

Sony Bravia K4 series 49 inch display gone wrong within 2 years

Very surprising that Sony gives display warantee only for one year unlike others who give more than 3 years. My K4 TV Sony bravia display blurred with stripes within 2 years of purchase. when contacted Sony, I was connected to a dealer named Hitech Services in Mumbai.
These guys replaced the display panel costing me 28,000/ (almost 40 % of cost of TV). There was no GST bill given by dealer stating system not working. There was no evidence given which would demonstrate that they actually replaced the display with new original component and not repaired. More so I thought that the cost they charged for display itself was too high, look like no control of Sony on its authorized dealers. There was no feedback call nor follow up from Sony after i made complain.

Display

I have given my Sony Bravia tv 32inch to change display in services center in Dimapur:Nagaland 797112
They told me it will solve in 15 to 20day but now they told me product is not available in service center and I have paid 50% amount also and I want my problem should be clear soon helpbme out sent the product which they have order please

Thank Q
Vijay

Service

My sony Bravia tv 24 inch pannal is damage plz help me and solve my problem

Sony Wega Picture Tube Reg

Dear Supplier, We Purchased Sony Wega in 2009 upto Now there is No Minor Issue, Yesterday Picture Appearance Dark Colour, Asper My Local Mechanic Information Picture Tube Got Weak,
So please Provide Picture tube details availability vand Price Details
I don't loose My Sony Brand Wega TV, Please Do Needful Tku

New TV Installation not done

Dear Team

Yesterday (8 August 2020) I purchased a Sony androidtv TV 43 Inch.
Model: KDL-43W800F. Yesterday Sony services center guy commite to come at my home for Installation but no one Sony service center Guy came and I called many times for Installation but they said only they will come by monday and tuesday. This is wrong commitment to me by Sony service center. If today (9 august 2020) any guy not come from sony service team I will
Legal complaint and will take strict action to Sony company. Me and family not free to wait them. Today if no one come than I will return your Sony TV and want return back my money instant. Now I am fade up from Sony company.
Kindly do needfull otherwise i will suggest every people who touch with me to not going with Sony company. Revert me ASAP

Regards
Uday chouhan
Mail : meetyogesh1203 [at] gmail [dot] com

sony smart tv

Dear team
Im complying for tv repair on your helpline number since 15 days but told to me all number is suspended during lock down,
please call me on urgent basis for the fast resolution.

Thanks
Raj kumar
modder number -w62f

Wi-Fi network option problem

My Sony bravia TV network option problem doesn't on the display

Doesn't network settings in

Doesn't network settings in my Sony bravia TV. doesn't Wi-Fi settings on display in Sony bravia TV. What's are problem. Please help me

does not network option Open

does not network option Open on display Sony

TV PROBLEM

SONY I have bought Sony Bravia 32" LED TV 4-5 years back. i am facing display issues.the picture is not clear since few months.

TV IS WREST ,SONY COMPANY IS CHITINNG ,

Sony tv service

Service is very late and time taking.pls give proper and fast service to every costamer.Thanq

Sony Bravia TV display issue

Hi
I bought Sony 42 inch bravia LED TV 3 years back. Few vertical lines appeared six months back and today the screen is blank.when switched on SONY is displayed but nothing afterwards. I stay in outskirts of Chennai, kalpakkam. Kindly guide to solve the issue at the earliest.
Thanks

Sony TV issue

Hi Team,

I have bought Sony Bravia 32" LED TV 4-5 years back. i am facing display issues.the picture is not clear since few months.

Grateful, if you could send a technician to check and resolve this issue at earliest.

Thanks and Regards,
Deepak sanwal

Video file not support

I BOUGHT SONY BRAIVA LED 40 INCH TV FULL HD SMART TV. WHEN I CONNECT PEN DRIVE VIDEO FILE NOT SUPPORTING .
HOW TO SOLVE MY PROBLEM PLZ SEND ME REPLY

Not connecting screen mirroring & Amazon play

have bought Sony Bravia 55" LED TV 1 month back. i am facing screen mirroring.
And also not connecting with amazon play

Grateful, if you could send a technician to check and resolve this issue at earliest.

Thanks and Regards,
Mukesh Dubey

Pendrive

Me also face that problem
What should I do frds.

Display issue in Sony bravia

Dear Sir,

I had 32" sony bravia which i had bought 5-6 yrs back i am facing display issue picture is not clear also colour changing issue i sent it to sony service center Vapi Gujrat after checking they call me saying its a panel issue and we don't have any spares in sony company also so your TV can not be repair. If it is so then why we procure sony Tv in future if sony service centre denied to repaire. Please comment what should i do.I feel cheated that why i had go with sony it is worst thing to buy a Sony TV if we can't get service.

USB not connect

My TV use connect but video not see
Then video not open only song open

Sony Bravia LED

Dear sir/Madam,

My Sony LED TV (40inch) automatically getting off and again restarts and its happening frequently. Iam residing in kanchipuram Tamilnadu pin- 631502. I request Sony TV and helpline team to arrange a expert engineer so solve the problem and don't send unskilled person to repair tv

Display Problem

Hi Team,

I have bought Sony Bravia 32" LED TV 4-5 years back. i am facing display issues.the picture is not clear since few months.

Grateful, if you could send a technician to check and resolve this issue at earliest.

Thanks and Regards,
Shivam

Display, picture tube

Display problem , I want picture tube

Regarding defect in Sony Bravia forty two inches smart TV

Dear sir I got a problem in my Sony Bravia 42 inches smart TV bearing Sr no.3356372 as only sound was coming and there was no picture on the screen. I took it to Sony authorised service center ( modern electronics sco 2650 Balwant complex Gill road Ludhiana Punjab on 18/9/18. They told me that they will investigate the cause in 5 days and me receipt in form of reservation ID009100002718091800193. After 4 days I got a call from service centre that main board and LED screen of TV is faulty and it will cost 22000 RS .
I had purchased the TV 3 years back in 2015. Complete set becoming defective in just 3 years of such a reputed brand is beyond imagination.
Most hurting part is that rather than being ashamed that tv has become defective in just short span of time of 3 years they are arguing that your tv will become new as all the parts will be replaced in just Rs 22000 /- . PL intervene and decrease the cost of repair of the unit.
Sukhbir Singh

Remote control is missing

how to perched in Bhopal & how much

You tube not working on tv

SIR,
I have been using SONY BRAVIA KLV-32R512C. Iused to view You tube on Tv but suddenly from yesterday we are not able to view Youtube. The logo come after connection but videos does not appear. Plz reply
Regards
Monoj

youtube is not working from many days

This is to inform you that my smart tv youtube is not working from many days

Tv remote control issue

Sir mere remote tv pe nhi connect ho pa rhi hai kv connect hoti hai toh kv nhi hoti or remote bhi shi hai tv pe phle green light dikhti thi ab red dikh rhi hai plzzz sir aap mere help kriye or main aapka bhumulya customer hu plzz aapse request hai ki jldi se jldi hmari tv thik kr de ...

Auto blinking problem

Sir my tv doesn't respond to my remote properly. It detects home button automatically and pops up on tv. Could you please suggest me how to mend this flaw

Display problem

Sir, i bought sony bravia Android tv ,when i switch on the t.v there was some lines appeared on t.v, we heard background voice,but we can't see picture, coloring lines are seen. We just buy it before 2 years and when I call customer for the service they said warranty period is completed. Sir when we go to buy product your representative promised and gave many wrong information about product. They said nothing is happening for up to 10 years to screen and many moremails and we believed them and buy such costly brand products. But later when such issue comes at that time they behave like that we are bagger. It's humble to listen such words. Cus
Technician told that new panel has to be installed and it's cost is too much. I can't decide what to do.

Please reply or suggest what to do..

Display problem

Sir, i bought sony bravia Android tv ,when i switch on the t.v there was some lines appeared on t.v, we heard background voice,but we can't see picture, coloring lines are seen. We just buy it before 2 years and when I call customer for the service they said warranty period is completed. Sir when we go to buy product your representative promised and gave many wrong information about product. They said nothing is happening for up to 10 years to screen and many moremails and we believed them and buy such costly brand products. But later when such issue comes at that time they behave like that we are bagger. It's humble to listen such words. Cus
Technician told that new panel has to be installed and it's cost is too much. I can't decide what to do.

Please reply or suggest what to do..

Wall mounting of TV

Sir
kindly arrange to wall mount a TV set.

regards
ACCOUNTS OFFICE ORDNANCE FACTORY BHANDARA-441906

Xperia Xa series phone

Dear sir,
I have a one TV set and 2 smartphone which is manufactured by Sony India.
I was a very proud and privileged customer of sony india. But after a recent incident and my experience with sony product and customer support service i am totally disheartened and disappointed. My annoyance with sony india is beyond any explanation and words.

I was purchase xperia xa1 on  21 may 2017. After 1 month phone have a touch problem in Upper sife of phone. Then i submit phone in sunrise service center,ahmedabad They give me a time 7 days to repair my phone. But they could not do it and they take 31 working days and that days was very though for me because nowadays without phone, human can't live a single day.

Again within 2 week, same touch problem was occurring on my phone. It was 2nd time then I was submit my phone in your service centre again they can't prove their promises so I must started many calls in your customer care and many times visited services centre. finally after 22 days later they give me my phone with replacement.

Again within a 6 month, my phone touch screen doesn't work properly now it's 3rd time then I go for your service centre to submit my phone so it gives true avoidance of your company's bad services that's why I suffered lots of problems.

I have paid 20000 for the mobile. It's a huge amount for me. I request to you refund my money on priority Base otherwise replace my phone with another Sony products and I am ready to pay difference from my pocket.

I hope you take some action regarding my complaint and I request to you gave me response within 24 hours because my phone is on your service centre and I will wait your response very soon in this regard.

Here I can provide some data regarding my problems at below who can be proved my honestly.

Your valuable customer, 
PATEL JAYKUMAR 

LED screen damaged

Sir,
I purchased Sony KLV32 W672E LED TV in November'2017,TV screen damaged last month and under warranty period.
How can I claim warranty? Please suggest.
Prudhvi

SONY TV LED HALF DISPLAY NOT WORKING

Respected Sir,
i the customer of your reputed brand. write a reason for my TV Half Display not working and now i decided to replacement/exchange offer any available.please late me know.
Your Best
Ganesh s MachHI

sony tv ka display.

Mera sony tv ka model no-KLV-32R512C/2015 hai jiska display kharab ho gaya hai.
Kindly price & sugest me

Screen mirroring not connecting

Sir..i am using tv KLV-32R562C.I am unable to connect mirroring. Please provide solution

TV compatibility

Greetings, we own a Sony Bravia, model number: KT 40EX520. Can you please let me know if the voltage is compatible for the US.
Will this TV work in the United states without an additional voltage converter.

Colour Problem Sony Bravia

Hi,

I have the Sony Bravia Tv Which was bought 3 years back and the colour is having some issue as its looks like blurred.

Can I get some certified service partner details which is near to Annie Vellore(Dt),Tamil Nadu.

Regards,
Saravanan Mani

Restarting problem

I USING SONY BRAIVA LED 32 INCH TV FULL HD SMART TV. I HAVE RESTARTING PROBLEM 2MINS ONE'S HOW TO FIX IT...

VDO FILE

I BOUGHT SONY BRAIVA LED 40 INCH TV FULL HD SMART TV. WHEN I CONNECT PEN DRIVE VIDEO FILE NOT SUPPORTING .
HOW TO SOLVE MY PROBLEM PLZ SEND ME REPLY .

Sony tv replacement

Hai sir this is ravi, Sir my tv was problem with disply.I want to exchange my tv how it is possible Plz reaply.

Exchange TV

Dear sir my TV not working it's got problem
Sony TV model no KV-ES34M61 please tell me any possible for change my TV other wise make it service bcoz its very big TV not possible for travelling.tell me reply

PAthetic Service

Its been a horrible experience with your customer support team. Either they dont know the meaning of pro activeness or they are least bothered about the customers. I have raised an issue on 23rd april on email [to: Sonyindia [dot] care [at] ap [dot] sony [dot] com] and its not yet resolved. Nobody is even able to find out what the problem is. Never expected such service from Sony atleast.

Worst service

Absolutely. Sony is having very bad customer care service... Can't even reach out to them for help.. very poor experience. Never will buy Sony products hence forth.

Vertical and horizontal color lines with cracks on screen

Hi sir,
We purchased Sony Bravia 40R562c 2 years back.yesterday,suddenly screen got cracks and vertical and horizontal lines appeared on screen. thanks

Screen mirroring not connecting

Sir
I am using tv klv-32w562D. I am unable to connect mirroring. Other TV is connecting but this device is not. Please provide solution.

problem in home theater Sony

Please arrange to repair my sony home theater system MHC-GZR-8D Which has some power issue. So that it can not be started. When i start the system , it was gone into standby mode.so please help in this mater.

Thanks
Naresh Sodha

Sony tv problem to start

Dear sir,
Please cooperate me, how to reset my tv .
Software updating that time by mistake switch of the TV

Dear sir I have bought Sony

Dear sir
I have bought Sony Bravia 40 inch TV
2 month back, when put tv on there only audio and no videos seen. So i called sony customer care centre. They send technician who said it TV screen display not working, so we ordered tv display which arrived after 15 days. After fitting display, there is videos seen, the problem is not solve. Now technician is saying that there is problem in circuit and not in display, need to replace the circuit.
I request to Sony TV and helpline team to arrange a expert engineer so solve the problem and don't send unskilled person to repair tv
Thanking you.yours unhappy customer

TV screen black on top of the TV and power on while automatic of

Sir please rectify my problem immedeiatly.my TV model smart 40 inchs

Sony bravia Android t.v

Sir, i bought sony bravia Android tv ,when i switch on the t.v there was some lines appeared on t.v, we heard background voice,but we can't seen picture

Sony TV -Problem on Screen

Dear Sir

I bought Sony TV SR No- 80D Smart TV from Abu Dhabi. its in under Warranty. Nor On small Line come coming when TV Operating Time
how Can I Rectify the Problem

Channel

My Home Tv Is All To Off Sony Channel Plz On U R Sony TV Channel

Service request ID 19069634 dated 16-05-14

Service centre tech/ Engg not qualified persons and the qualification is 10th class , age is 15 to 17 old.
They do not know how to find out the fault . Technician/ Engineer came to customer place and explain the status to service centre over phone . Then technician will tel what was the fault ( defective Part ).
Poor service
Poor response
We are not happy with service and response.

Tv complaint

Sir, I have launched my complaint on 16-9-2023 . Tv display is not working.Very sorry to say Sony tv servicing staff is not coming to the location.answering very lethargically.
Many times I raised the complainant but no action. Very disappointed
Suyash jain