I bought an Urban Cruiser Car on August 2022 registration Number: UPXXDJXXXX. I have been completing the car services on time (from Espirit Toyota Sector 8, Noida, Uttar Pradesh). Last time I completed the annual car service was in August 2024 and the car has run around 12000 KM only. Also the car is under warranty and I have also taken an extended warranty for 3 years.
When I was travelling on 15-November-2024, my car was stuck in the middle of the highway, I was not able to change the gear.
I called the RSA (they took 3 hours for the tow although it was only 10 KM away from the main city) and the car was towed to the service center at Uttam Toyota, Sector 63, Noida, Uttar Pradesh.
I was told today that the gear box is not having any gear oil and is worn out and it will take 1 month to fix the problem. He also said that I need to bear the expenses for the service.
I could not understand even after servicing the car at an authorized service center, how can the gear box be dry and work out.

We are a Loyal Toyota customer from past 13 years recently we bought new Innova crysta zx automatic on 02/04/2022 . Vehicle had only ran nearly about 17000 kms and now there is a problem in the steering wheel when given to service they informed us that there is some oil leakage’s in the steering wheels rack near the boot part and because of it we totally need to change that part and it’s is nearly about 36000 . They even said this part doesn’t comes under the warranty and we need to purchase it. After paying 30 lakhs is this the quality we get I don’t think the Toyota is maintaining it’s old quality not even a year and half there is so much expenses in the vehicle what’s the use of paying so much price if we don’t get any quality and vehicles have repair only in the second year

Worst response from Nellore showrol. Incharge Narazimha. He looks unfit to handle customer issues Glanza defects they failed go address