Email
- support [at] cred [dot] club (For General Query)
Contact Support
Contact Through Chat :
- Open the CRED app and click on 'get support'.
- You have options to check recent conversations with support team, FAQs, and raise an issue
- If you have already reported an issue to support team, you can check updates through the ‘recent conversations’ link
- You can check the FAQs section to get answers to some common queries
- In case you still need more help, click on 'need more help?' to raise an issue and get support from customer care team
- Click on the query topic from the options provided on the screen or press on 'other issues' to get help on a specific issue
- Support team will help you to get your query resolved
Contact Through Social Media :
For Grievance/Complaints
If your query/issue remains unresolved by CRED support, you can escalate it to :
- If you have any query or complain, firstly you can contact to the Grievance Officer by mail at complaintsofficer [at] cred [dot] club or grievanceofficer [at] cred [dot] club
- You can also Fill the form online
.
- Your issue will resolve within 30 working days.
Grievance Related To UPI Transaction
Step 1:
- If your have any query or complaint related to UPI transaction, then you can contact support system through support [at] cred [dot] club .
Step 2:
Step 3:
Return/Replacement
- For any Query or assistance related to return/replacement, please read
Comments
Pls refund my payment
क्रिप्या मेरि सहायता करे। मेने 2 तारिक को रिचार्ज किया पा हेल बाले में रिचार्ज नहीं हुआ पेमेंट कट गई ऑर्डर मैं YE40LGQ82980 है हमें रिचार्ज नहीं हुआ पेमेंट पेंडिंग है और पेमेंट कट गई दुसरी बात रिचार्ज किया बो हो गया मेरी दो बार पेमेंट कट गई या एक बार रिचार्ज हुआ pls मेरी मदद करें मेरा भुगतान मुझे वापस करें
Amount Debited but not credited to Credit card
Dear Sir,
Had paid credit card bill through CRED app. App shows amount successfully credited but not reflected in credit card & Had to pay Penalty.
Where is my money gone.
Transaction date 3/9/2022, Amount 10000/-
Continuously following at App chat but not yet solved.
As per your requirement send I have send Bank PDF statement yet my proble not solved.
Rgds,
Prashant Lokhande
Payment failed
Amount debited from my account but payment failed showing refund amount
Failed transaction amount debited from account yet not refunded
On 1st October, I was paying ma credit card bill. During transaction first time it was failed so try for second time and that's executed successfully. When I see my bank transaction, same amount debited two times. Still not get my amount back(it's 4th October).please refund my amount.
Reverse my deducted amount urgi
My deducted money yesterday has not been returned yet. Please return the money that was deducted from my account because today is the last date for paying the my credit card bill. If you do not pay the credit card bill then extra charges will be levied or deducted money will be refunded. Civil score will be decreased, please make my credit card payment or return it to my account otherwise I will take legal action against it.
Regards,
Ved Prakash
failed payment
same happened to me on same date of 1st October .
my payment failed during cred cash loan transaction 5244/ and still its 10th no money refunded, there app management is worst they dint respond on call even there is no way to touch with customer care . i have also emailed them 20 times . they just opening tickets and closing .
Money not refund
I will many time query in cred app issue will not solve i disappointed with cred app 1st time payment deduct but not show in my credit card
Payment failed and not received the refund amount
Hi Team,
I initiated a payment from my account on 19th September of 10,180 and it has failed. The receiver initiated the refund on 19th September.
Till now, I have not received the amount. Please let me know the details and by when I can get the amount in my account.
Its really frustrating and feel like we have been cheated by CRED. Please look into this matter on priority.
Thanks, Sanjay Singh
Refund Request
Money was debited from my bank account of Rs 1445.00 on 03-Oct-22 while paying the electricity bill but Cred Application shows that it failed. I need an instant refund.
Transaction failed
I had done a transaction which is failed from merchant side.. I need refund... That's my hard earned money and one month salary. Cred is playing with people's money.. I am gone surly complaint against it if my problem is not solved..
Transaction successful but beneficiary not get the amount
I made a transaction today via cred and the Transaction is successful but in the beneficiary account amount is not coming and the amount is deducted from my credit card with service fee and the amount is 10180 inr (overall).
twise payment done
twise payment done
CASH WITHDRAL ISSUE
Why am I not able to withdraw money? Why are you making it difficult for me to withdraw money? What is the reason?
Please provide ur cosomer
Please provide ur cosomer care number instead of mail id and all...
I am facing so much problem with you ..not responding to mail, in nstagtam and Facebook every where.
I hope uh will respond to my message
Refund not recieved yet
I've done rent payment, my Amout has been deducted,but not credit reverse in my bank/card.so plz ASAP confirm my reverse Amout.Im very disappointed.
Loan payment not received
Yesterday at around 9pm I could 30k taken load HDFC credit card via credit card still amount not received for third party
My payment
My payment debited
Card bill not successful
Arjent refund plz
Today last date within 30 minute s
I am also facing same
I am also facing same problem...7 months back I last 11k
Now 50k
Please respond immediately
Double Debit issue
Hi, My amount of Rs.71019.36 is debited twice from account, I paid for yes Bank credit card on 20th August, 1 time payment is credited to the respective credit card account,
1st time transaction is failed but debit from account, Kindly reverse Rs 71019.36 immediately
Refund failed credit card bill amount
I have paid my credit card bill on 12th august through cred application after the payment after 3 days paynent got failed and money not yet refunded to my account. Because of cred app negligence my HDFC credit card charged late fee of 800 rs on 16th august and today 500 rs charge late fee and my total amount got stucked in cred application only what is this ? How to pay my bill amount now ? Kindly refund my failed bill amount and also changes of late fee 1300 rs.
Transaction fail
Above issue I'm also facing
My credit card payment is not settled still 3 day
I have paid my sbi credit card bill on 11 aug and my account is debbbited By Rs 29931 my Bill due day is 14 Aug but my payment is not stelled still.please Clear my transtation .
Reagrds
Mohit handa
Transaction -upi payment
Money deducted not paid to Credit card bill account
My credit card bill paid on 6 August via cred app, My main account is debted by Rs 4121 but Credit bill not settled, I was failed and Cred app give messeage, amount will be revered back in 3 working days, now its four days completed not received any update also a single Ruppee in my account which was debted. This cause me fine from my bank for overdues, I totally disaapoint with trouble and Service by This Cred app, refund my money otherwise I will register legal complaint about this issue.
my payment 10425 is not
my payment 10425 is not refund in my account
Payment failed but amount debit
Sir
My amount 30000 has been debit in my account cred show payment failed but my account show payment is debited amount.
I want urgent required money so please check my last transaction and refund my amount in my account as soon as possible.
Thanks you.
Regarding my amount credit club 9993 successfully done.
Regarding my amount credit club 9993 successfully done.ofter that credit card not received today is the last date..please refund amount..or pay the my credit card bill.. aug 5 2022 transaction done evening.
Money got deducted but not received
I recharged my Paytm FASTAG through cred app of Rs 6763 on Monday my balance got deducted but not received in FASTAG balance and cred app is showing recharge is successful. Please refund my money while it's not settled till date 3/8/2022
Deducted more but deposited less
Hi
I have made a payment thru cred to my credit card. I have authorised to deduct only 20000/- but cred internally sent a request to my bank and taken 20974/-. When i checked only 20000/- was deposited into my credit card.
Where is the rest of the amount ??
I have sent many mails and no response. Is this the way to sort out customer issues. It is day robbery
Regards
Ravikumar Krishnamurthy
Payment failed and not received the refund amount
Hi Team,
I initiated a payment from my account on 29th June of 49,995 and it has failed. The receiver initiated the refund on 30th June.
Till now, I have not received the amount. Please let me know the details and by when I can get the amount in my account.
Sharing you the information.
UTR: ACD6RaG1JaerNmWaYnqJMLn
Its really frustrating and feel like we have been cheated by CRED. Please look into this matter on priority.
Thanks,
Anita
Dear sir. My payment debit on my account
Submitted by Chandrapal Verma (showing faild) on Mon, 04/07/2022 approx 9.30pm.-
Dear Team,
I have paid the credit card bill . the amount is 5000/-. the amount is deduct in my account but not cedit in credit card. i request you please reflect on urgently because today is last day an i have no more amount to do.
My a/c no. 11xxxxxx674
My creadit card no. Xxxxxx7326
Money debited from my account please refund me
Sir money debited from my credit card account to awrong band account .So please sir refund my money to my credit card account.....
Paymant done not credit in my credit card
Payment of ₹23,600.00 was received for your AXIS Bank credit card XXXX-8317 on 03-July-2022 and you have earned 23,600 CRED coins.
Your order id is 4R45DJ121JZ. Payment will be credited to credit card account within the next 1 hour.
Is massage recevd
Amount detected from my bank account
Hi Team,
I am using cred app to pay my credit card bills. Today I have to pay 17,759/- to my credit cared. But you have taken 20,204/- from saving account. Also, this hidden amount not showing anywhere in the cred app. I found it in my bank account statment. This is completly unfair. Please revert my amount.
Payment processing for too long
Dear team I am Hariom Shukla I am using credit app to pay my all and credit card bills.
Today I paid the amount on 12:10 AM. But I am still waiting for confirmation to get credit in my credit card. Yesterday was last day of my card payment. I paid in grace period just because of I trusted you you say we deposit amount in credit card instantly. So why are you taking too long.
Pls pay amount in credit card or return my amount otherwise it will harm my credit score and bank bill charge extra charges.
So pls understand my problem otherwise I will never use cred app.
Payment failed
Sir, I pay my SBI Credit Card Payments two times and debited money but not payment not successfully plz check
Amount not refunded
I paid my credit card bill on 11th June 2022. However transactions failed. Today is 16th June 2022 I have not received my money.
Who will pay the credit card interest charge for 5 days??
Please revert back immediately!!
Regarding refund
I have make my payment to landlord my money was deducted and payment is failed but still after 4 days I did not get refund
Amount not refunded
I paid my credit card bill on 11th June 2022. However transactions failed. Today is 16th June 2022 I have not received my money.
Who will pay the credit card interest charge for 5 days??
Please revert back immediately!!
Payment under pressing
I am paying 10000 rupees indusland credit card but under process my amount
Cred App Services
Cred App Services xxxx9861.508.416 Refund amount All India My payment was deducted from my account but didnt update in my credit card.
Order id is :05VWQ4YEN5N6
And when I chatted with customer care he asked to archive my card and add it again.
After that I am not able to connect with customer care and my old records are gone from that card on cred.
I have paid rent 49,000/- on
I have paid rent 49,000/- on 08-09-2021 from HDFC credit Card but amount is not yet credited into Landlord account and in notifications HDFC has given written confirmation as transaction is completed. It seems amount is stuck with cred. Could you please push amount into lanlord account immediately.I really appreciate your team if you can do this immediately on high priority. this will create bad impression on cred app. customers will struggle a lot whoever use this app due to this delays.
Thanks & Regards,
ABISHEIK
Payment not received
I paid sbi credit card bill on 4th June 2022 but on 5th June it's not reflected on my sbi card. And due date is 6th June 2022. Do needful on urgent basis.
Rent payment not rcd
When i will get the payment, you have given me commitment that it will be credited by today. 72 hours passed
Still i have not received plz help me and transfer the amt
Mob no is
MY PEMENT NOT REFUND TO CARD
Dear sir
I am send to office rend , Pement filed
End not Receive to my card please help me
Rent payment holder not recived
I have initiated a rent payment transaction from my credit card. However payment is not credited to my landlord's account yet. It's been more than 72 hours now.
Cred is using our money for more than 3 days. And they don't even have customer support over phone. No proper customer support channel
Rent payment
I have initiated a rent payment transaction from my credit card. However payment is not credited to my landlord's account yet. It's been more than 72 hours now.
Cred is using our money for more than 3 days. And they don't even have customer support over phone. No proper customer support channel
Hello cred I paid 10000 by
Hello cred I paid 10000 by using cred app, amount was debited from my account and it shows payment failing,due date is so near please kindly refund my money I need to pay credit card bill
Payment debited but actual amount not credited
I have done transaction as on 26th May for my ICICI credit card Amount of Rs 1399 But in my UPI account Rs4398 debited and only Rs 1399 credited in credit card account requesting you to pls check and help in this regards
Dear Sir. Greetings for the
Dear Sir. Greetings for the day. I had taken loan from Cred through my mobile no : 06297962022xxxxxx cred refund amount. But EMI is not deducted which was suppose to
not yet refund amount in my account
Hi Team,
Last 7 days I am waiting my money of RS. 3430/- . while paying my electricity bill payment was deducted from my account but not reflected or paid my electricity bill.
Transaction ID-: 8L0J8GDX95X0
I hope will get positive feedback from your side....
Reactivating account on the phone number ending 3290
You have such a bad Customer service.
Unable yo reactivate my account nor am I able yo contact anyone, nor do you people have the courtesy to reply to emails, what is your grievances officer doing and where is your support team?
Reg: jumbo loan payment issue
Hi Cred,
I paid due amount Rs 12532 /- through CRED Application on 4th January 2022. But still your not not the payment , last 4 months i'm following with CRED Team still iam not getting proper update kindly help me to clear this issue , i already all the bank statement to CRED but your not responding properly.
jumbo loan payment ticket ID 3740074
Regards,
Jagadeesh S
Payment not reflected
Dear Sir/Mam,
As i made the payment of Rupees 25000/- as on dated 16-May-2022 but the amount not reflected in my card payment please resolve this issue as it already takes more than a week.
Regards,
Anil
Con. No. ******3144
Payment not reflected.
I have made a credit card bill payment and the bank has not received it yet. Please help regarding this. Bank has also charged me the late fee because of you.
money not recived
i do my payment with cred app but my money not received in hdfc credit card app
My amount is debited
Dear sir,
My Name is Bagul Ravindra Shantaram,my amount is debited my account no 3834 now it's showing failed kindly refund the amount due is near so kindly resolve the issues
About payment
I was tryinyg to pay 4700, but from my account 5449 amount has been debit. Please give me the sure reason about my deducted money, otherwise i will complain about that.via UPI why 5449 amount was deducted by my account..give me the sure reason.
Rent payment pending plz emergency
Paymant account emideate.vary bad pamant
Payment issue
Dear sir,
I'm struggling for credit card payment.
On 8 Apr 2022 Transfer amount Rs 29966.00 Axis Bank through Cred to Sbi credit card Amount will debit in Axisbank Bur not Credit in SBI credit card
I completed to axis bankers he told amount transfer is successfully he told you ask to CRED Department.
payment not credit to account after payment failure
payment not credit to account after payment failure
I paid my MSEDCL bill on 02 May two request payment. However transactions failed. Today is 03 May. I have not received my money.
Who will pay the MSEDCL bill due for 04 May last date.
Please revert back immediately!!
I have paid Credit card
I have paid Credit card payment for citibank through Cred and it is not reflecting on the card. Still no luck where is
Referral issue
I was referred one of my friend but I didn't get any cash back very very waste app no customer service
Double debit from bank account and no credit into CC
Hi I have been chasing CRED on grievance email but to no avail. The amount is big and they are just relaxing as if it is part of their design. The bank is also screaming at me for a keeping negative balance in the savings account. Plus Credit card company chasing me for payment. The overall total mess created by CRED with not a single person responding to all my emails. They claim they called me but that is about it..
Can any anybody else resolve the issue for me..
Payment issue
I am paid our card payment today in cred app but not clarify this payment is successful or not
My credit card payment is not
My credit card payment is not received
Bill payment issue
Bill not updated
Cash back
Cash back hold
MAY I WIN CRED BOUNTY CROMA VOUCHER BUT THIS IS NOT WORK/REEDEM.
CROMA CODE IS
CRMA1KCRIPL1E99ZTHG
THIS CODE IS NOT WORK/REEDEM AT TIME.
Credit card payment not settled
I have made my credit card payment of RS 37767 on 3rd April 2022 it's almost 20 days still amount not settled in my credit card I have contacted all the possible ways
Now new statment generated with late payment and intrest charges
In complent there is no resolution as of now
Kindly resolve my issue on priority
Complent Number - #3540277
Amount 37767
Regards
Siddu
My credit card payment refund has not been done yet
Hello cred team,
I have paid my bill for the credit card and its not done due to technical issue at ur side and redund is not done yet . Due date is also over now im getting charges . Please look into this on priority
Payment stuck in Cred app
As on date 15.04.2022, I was made payment Rs.19,987.00 to make payment of my credit card vide order id PRJ06WJ4E4YW. I have received a message that it failed. but at the same time the amount was debited from my bank, it did not hit my credit card. My payment is stuck.
Please revert me at earliest.
Payment not reflecting in my Credit card
I had made a payment of Rs66000, in total this month to my Credit Card via Cred. Only Rs.46000 shown Credited in my Credit Card.
Wory worsted
My payment not credited in my credit card number bank sade not credited it was frod app no castamar care i am giving complant in cyber crime
payment not credit to account after payment failure
payment not credit to account after payment failure
I paid my credit card bill on 4TH APRI Oct . However transactions failed. Today is 11 TH APRIAL . I have not received my money.
Who will pay the credit card interest charge for 3 days??
Please revert back immediately!!
SATYANARAYANA KOTNALA
Order Cancelled from BOAT - Company -Amount Not Yet Refunded
Dear Team,
I have ordered BOAT Headphones from CRED App.
Item Order ID - L1JEV8P85VQ - Bass heads 102 Wired Headphone.
on 5th of April I get the Massage is your order from boat lifestyle has been cancelled an you've been refunded Rs.299.00
till today i didn't received refund amount please check and confirm me what is the issue and payment refund confirmation.
Regards,
Mohsin
Payment debit but not credited
My payment was deducted from my account but didnt update in my credit card.
Order id isJ035PX9REJJ
And when I chatted with customer care he asked to archive my card and add it again.
After that I am not able to connect with customer care and my old records are gone from that card on cred.
Is this any kind of fraud.
reply
Rent Payment is under process
Rent Payment is under processing
Cancel My Rent Payment
I paid my rent payment via Credit Card its showing pending please cancel my rent payment
Amount debited from bank but cred show it was fad
as on date 30.03.2022 I was made payment rupees 1909.00 to make payment of my credit card vide your application but i have received that it was failed but same amount debited from my bank, it was not hit to my credit card so when I will get back my debited amount.
Please revert me at earliest.
Amount debited but not credited to my account
Hi Team,
Amount debited from credit card but not credited to my account Rs 2500 ticket Id : 8518190, kindly check and do the needful today the time given is today 15th April still no response.
Wrong payment
By mistake I have added incorrect credit card details in cred app and made payment of amount Rs 5038/- My transportation ID is 9Z9RX1WJ3E1. Request you to please cancel this transaction and refund the amount in my account.
Regarding payment stuck
My payment is stuck, debited from the card but not credited to the account. Cred notification center shows it will be processed within 24hrs but its already been 5 days. Kindly help asap.
Payment not credit in my card.
I paid SBI credit card bill through cred app, it shows payment successfull but amount not credited to my SBI card.
Credit Card Payment
I paid my SBI credit card bill through the cred app, it shows payment was successful but the amount was not credited to my SBI card.
Rent paid not successful
I have paid 4570 from my credit card and it has still not credited my landlord's account.
Why is this so?
At the least, reverse the entry to my credit card account.
Credit Card payment done through cred app but not showing in car
I paid SBI credit card bill through cred app, it shows payment successfull but amount not credited to my SBI card.
I have paid rent from cred but amount not credited to landlord a
Submitted by Akash (not verified) on Fri, 04/03/2022 - 1:55pm.
I have paid rent from cred but amount not credited to landlord account. Where to contact for this.
reply
Payment failed twice but showing only one
My payment got deducted twice but in the cred system its showing only once.
my money got struck
I use cred app for transfer money
I use cred app for transfeering money bt i fill incorrectt account no (invalid account number) then also debited my money from my credit card money so please suggestions me
RENT PAYMENT
Dear Cred Team,
please consider this email as a top priority and solve my issue,
I initiated a rent payment request on January 21st but till now my landlord didn't receive the payment. it's almost 6 days
Payment Details:-Order id 249N4ZE1EXG,
Please do the needful as soon as possible