CRED Customer Care

Organization: 

Email

  • support [at] cred [dot] club (For General Query)

Install App

Contact Support

Contact Through Chat :

  • Open the CRED app and click on 'get support'.
  • You have options to check recent conversations with support team, FAQs, and raise an issue
  • If you have already reported an issue to support team, you can check updates through the ‘recent conversations’ link
  • You can check the FAQs section to get answers to some common queries
  • In case you still need more help, click on 'need more help?' to raise an issue and get support from customer care team
  • Click on the query topic from the options provided on the screen or press on 'other issues' to get help on a specific issue
  • Support team will help you to get your query resolved

Contact Through Social Media :

For Grievance/Complaints

If your query/issue remains unresolved by CRED support, you can escalate it to :

  • If you have any query or complain, firstly you can contact to the Grievance Officer by mail at complaintsofficer [at] cred [dot] club or grievanceofficer [at] cred [dot] club
  • You can also Fill the form online .
  • Your issue will resolve within 30 working days.

Grievance Related To UPI Transaction

Step 1:

  • If your have any query or complaint related to UPI transaction, then you can contact support system through support [at] cred [dot] club .

Step 2:

Step 3:

Return/Replacement

  • For any Query or assistance related to return/replacement, please read

Comments

Amount withdraw from cred

Amount withdraw from cred cash but credit in my account after 5 days. Now I don't have to need this amount and want to close my loan account.
Many times send mail to Cred but nobody response & Issue not resolved.

2 mobile number

माझ्याजवळ दोन मोबाईल नंबर वेगवेगळे नंबर आहेत आणि त्यांची वेगवेगळी क्रेडिट कार्ड आहे मी हा अॅप दोन्ही मर्च करू शकतो का

Amount not refunded in my account

Dear sir,
I have done my credit card payment through cred app on 7.oct.2024 but payment get failed & till now amount not refunded in my account. please do the needful ASAP.

Thanks
sukhvinder singh

PAYMENT ISSUE

Dear sir,
Today morning I am paying my RBL CREDIT CARD bill through credit app. But still that amount not received my credit card. Pls do the needful fast

Amount not refunded

I paid my credit card bill on 6/10/24 amount 9500 debited from account but bill not paid neither refunded please resolve the isshue

Payment issue

Amount debited but amount not settled credit card due date 07 Oct please update

Double deduction from my account

Hello sir,

I paid HDFC credit card bill of Rs 18158 from cred app on 7 October 2024. First time it was rejected and second time it was successful. I checked my account to see that Rs 18158 has been deducted 2 times. please refund first rs 18158.

Plz refund as soon as possible

Payment not received

My ac debited 11/10/2024 Rs 25098 Kotak life insurance payment but payment is debited but not received insurance co
And not refund please check urgent
Trns id LQJ99ZGN8YE
REF NO BD014255BAEAAAHPJPMY

Not paid bill my card

I pay 6 Oct 2024 my ICICI Bank credit card bill rs 25881.33 on cred , my amount reduction my bank account but no paid my ICICI credit card bill by cred

UPI not able to link

Not able to link my account to cred app it's reflecting try after 24 hours please check such a pathetic app u guys have

Reversal of debited amounts on account of credit card oayment

Hi, My amount of Rs. is debited three times from account, I was trying to pay Rs. 14841.94 for ICICI Bank credit card on 2 October, 2024.

All three transactions were failed and still no payment is breflected to my said credit card made.

Kindly arrange to resolve the issue at the earliest.

Money deducted but not credited to receiver account

Yesterday I send the educational fee using credit card,and amount is 70k deducted from my credit card but not received to the receiver account.Please resolve this issue ASAP.

Transaction Failure and Refund Request

I'm Akshay, and I need help with a failed transaction. On 23-Sep-2024, I tried to pay ₹15,000 for rent through CRED, but the transaction failed. Instead, ₹15,413 was debited from my ICICI credit card.

The payment didn’t reach my landlord, and I haven’t received a refund. I’ve attached screenshots of the transaction and an email from the bank confirming the debit.

Could you please investigate this issue and process a refund for the total amount.

Best,
Akshay

transaction failed and payment refund my account.

Dear Sir/Madam

I have paid my credit card bill on 08th September through cred application after the payment after 10 days payment got failed and money not yet refunded to my SBI account. Because of cred app negligence my HDFC credit card charged late fee 18th September. and my total amount got stucked rs.38354 in cred application only what is this ? How to pay my bill amount now ? Kindly refund my failed bill amount 38354 in my SBI account.

Payment yet not to be deposit idfc first bank

Ramdev sharma.
Sir, I have to pay 4/8/2024 IDFC first Bank bill of ₹ 30,000 through Cred App but the money has not been deposited in the bank yet. Credit limit is also not incres. And i dfce first bank said to not to yet received payment. My payment due date 6/8/2024 sir please resolved this my problem.

WORNG AMOUNT DEDUCTED

I PAID TO MY TO WBSEBL BY CRED APP.. DATED 05.09.24 AMOUNT RS. 4500/-. THROUGH MY CREDIT CARD. AMOUNT DEDUCTED MY A/C BUT FEW MINUTE SHOW TRANSACTION FAILURE BUT MY AMOUNT NOT RETURN

REFUND NOT COMPLETED

KINDLY REFUND MY PAYMENT ALSO DUE TO YOUR FAULT I HAVE TO PAY PENALTY KINDLY PAY MY MONEY 145960.60 U ARE DOING FRAUD

Credit card bill payment error

Sir/Ma'am,
I did a payment of amount 9979/- to my IDFC First Credit card ending with 2693 through CRED app at 12:32 hrs. but it is still in processing status. Today is last day of credit card bill payment; in case of failure of payment in time penalty and interest will be deducted from my account. So, kindly update my payment at the earliest and maintain your reliability and faithfulness.

Payment failed

My payment is not credited in my account payment is going in prosess plz help my credit card bill due date

not credited to the concerned credit card

Cred I made a payment of 27250 into one of my credit card from hdfc bank on 04.09.2024 it was not credited to the concerned credit card nor reversed back to my ac …. Need assistance

Refund Request for Failed Payment

I hope this message finds you well.

I am writing to request a refund for a payment that failed. On 31 Aug 2024, I attempted to pay ₹1,08,477.41 towards my RBL credit card bill, but the payment did not go through.

Could you please assist me in processing a refund for this amount? Additionally, I would appreciate any information on how long it typically takes for the refund to be credited back to my account.

Thank you for your assistance.

Amount not credited

I was make a payment before 4 days ago . still amount not credited my card . please solve my issue. Credit amount immediately

Rent via credit card

I have paid rent throught my credit card and its not processed and saying I will receive a refund in 5 -7 days May I know why I will take 5 7 days it has already been deducted I want my money right now in my bank account

Amount not credited

I will pay 7000 rupees in credit card through the credit app my amount was debited but amount will be not showing in the credit card,I will pay the amount 20th August 5 pm still my amount was not credited to my credit card this is very bad app please resend my money totally cheating

Interest charges added since Cred unable to pay to the Bank

I have been using CRED for a long time, This is the first time I have faced this problem.
I have paid the Credit card bill (52,000) using Cred on 1st of August for my SBI Credit card, usually the cred used to pay within the same day or next following day. But the cred paid and it got reflected in my SBI card on 6th August. due to which the SBI Bank added charges on my credit card more than 6k and almost 1.5k amount as interest.

I am purely not responsible to bear such a big amount since its issue from Cred side. Do let me know what the CRed is going to take action on this issue.

Farji Electroy City Bill App par Show hone related

A fake electric bill of 95 rupees has been shown on my charade app, which has also been paid by me, but in this month my original bill has also been shown which I have also paid, now I should pay the fake bill back or else. We also have to know how to show on acc.

standard chartered payment not reflected

I made a payment on 30th July 24 but till date payment not credited in standard chartered credit card and I'm not received the amount from your end also. Now SC Bank is calling me for payment, and they are charging me late payment charges also. Please find the payment details below and refund the money. That means I'll pay the payment, yeah, provide the payment where you paid to SC. Accordingly, I'll coordinate with them. 
UTR no- AXNFCN0695074726
Order id - 2D3L0JVDNGZZ

I have paid my credit card

I have paid my credit card payment of Rs. 11174 on 26-07-2024. But it is processing till now. When it will be complete?

Emi payment deduct two time

I have purchase a loan of rs 15000 from cred but at the emi time cred will be deduct 2 time emi from my account and 1 emi is susecfully deduct and second time emi bounce show and 500 rs charge will be add in my account pls check and reverse this 500 amount to my bank account

Hiii i have used CRED to pay

Hiii

i have used CRED to pay my credit card bill but it is still not reflecting in my credit card even through i got confirmation from bank

Payment not received

Sir payment not received but faield ho gya h or payment refund bhi nhi aaya plz. Help me

I could not login cred account

I could not login my cred account

Account issue in cred application

Issue resolved please

Not login mobile number

Automatic disabled my account no. and not login mobile number please help me

Amount credit error from credit card

Dear Sir/madam

This is MUKKI RAJASEKHAR I have HDFC Bank credit card last four digits 6013. I was sent Rs.20000 and charges Rs.500 total Rs.20500 to my account through on 18th Jun 2024, it is showing successfully but not credited in my account till now.
So please click and rectify the problem.

MY Upi Account Not Eligible

Sir,

Three Days After MY Bank Account Not Eligible In Your Application Any Reason

Reversal of amount

Hi
I am writing to you today regarding a recent transaction I made through Cred for an education payment.(UTR NO - YESB4086557xxxx)

As a valued customer of Cred for the past three years, I have always appreciated the convenience and efficiency your platform provides. However, I encountered an issue with a recent transaction due to a small mistake in the account number provided.

Unfortunately, the payment was sent to the incorrect account. Given the urgency of the matter and the importance of the payment for educational purposes, I urgently request your assistance in reversing the payment as soon as possible.

I understand that errors can occur, and I trust in Cred's commitment to customer satisfaction. Therefore, I kindly demand that the payment be reversed promptly to ensure that the funds are directed to the correct account without delay.

If there are any additional steps or information required from my end to facilitate the payment reversal process, please do not hesitate to let me know. I would greatly appreciate your immediate attention to this matter.

Education fees payment issue

Respected sir on 02/10/2024 I was paid education fees in credit app 19887 rupees but payment not successful and my mone was not return in my credit card.so please return my money as soon as possible because it's urgent

Amount number missing but amount debit

I just want to refund my money back, account number was missing but money was debit my ICICI credit card

Change number

I am loss my number i want to change my number

Fastag recharge

Dear Sir/Mam,

As i made the payment of Rupees 300/-+100/ as on dated 20-March-2023 but the amount not reflected in my Fastag amount transaction in process its show payment please resolve this issue .

Regards,

Prabhuji
Con. No. *******425

Regarding cred cash

Sir I want withdrawal cred cash but showing not I have already 1 loan with cred whose 3 emi remaining I want some more withdrawal but not processing what can I do.

Wrong Tenure in CIBIL

I took a loan for 60 Months EMI But CIBIL Report shows only 12 months. Because of this None of the bank is providing me the loan I needed

Foreclosure done but emi debited

Cred team

After repeated conversation with your underrated knowledge less call center executives I am sick and tired of there foolish answer

I have made the complete loan amount payment of 503743 on 29th jan 2024 yet cred team is not providing confirmation and it's so annoying to say they have debited another 20 Thousand for emi even after paying the complete loan amount

When will I get an answer such a big financial company should not take 10 days to resolve the foreclosure issue

Very very bad i will never recommend cred to any in my life

Customers please don't trust these marketing adds and become fools

They actually make us fools and cred is ranked 1 amongst the all

Not Able to login cred account

Hi Team,

I have written multiple times but heard nothing back from you.
Kindly activate my account as soon as possible. It is required of me.

If you need any other information please let me know.
Mob : 99XXXXX922
Thank You
Himanshu

Payment deducted but lpg cylinder not booked

I have booked lpg cylinder on 4/01/2024 time 3:52 pm and transaction ID PU014004ZYI6VOUN7631 and order ID LX2Z8Y2V5GZ0 but my cylinder not booked yet I want to payment receipt with LPG Customer no

Loan paid completely and reflecting pending, effecting cibil

hi,
my loan application number10452003,
paid completely and but somewhere it is reflecting pending, this is effecting my cibil score and im not able to get personal loan.

Payment karne ke baad bhi

Payment karne ke baad bhi loan ka payment nahi hua tha ... Iske wajha se mujhe mujhe extra 472rs payment karna pada ... I will never use this app anymore

Cred cash disabled

Cred cash was suddenly disabled inspite of making payment onntime.

Get Money

Dear Cred Team,

Myself Vicky Puri,

I am using cred application, It is very useful for me, all the payments of credit card done by cred app and It is also very useful to cash withdrawal by the Get Money option and I was also using this in past and present, all the installments being done in timely by me by the cred application, but I didn't about what is the matter happened, Get money option is not displaying in the Cred app.

I want to pay some installments to you of my cred loan app and after this I want to withdraw some amount for my personal use.

So you are requested to please help me, How can the option come back in my cred app.

I am waiting for your reply.

Note:- I have already requested in the Cred app more times regarding this.

Thanking you
Your Hopefully
Vicky Puri

Regarding overpayment charges

More money was deducted from the account. My bill was 18974 while 19259 was deducted from the account.

CRED- Damanged Products delivered

Hi,

I have received damaged products - 4 Coffee Jars from the CRED. Part of long term member of CRED I have received 2300 to 2400 discounts on this order.

I have called customer service and they requested we don’t have return or replacement policy even if products broken by their distributor and I am losing my benefits of discount.

The vendor or distributor of CRED done customer has faced the problem of waiting for refunds.

The customer not order for refund but they would like to use quality of products with good offer price.

It seems CRED share false offer on their site and they can’t afford the given discount to customer and sending broken products.

Please raise this concern, in retail industry those who selling food products, any damages occurred by the companies vendor or distributor, company should send replacement with same discount.

CRED customer service told they done have policy to send replacement or return.

Please raise this concern further.

Regards,
Arpit

ordered product missing

Dear sir, i ordered a watch from cred, today i recieved order but product missing in the dilivered box.

Payment not refund

My electricity bill has been unsuccessful, but payment debited from my credit card. Still date payment is not credited to my account. Please do the needful. Payment date 27 October 2023

Hi, I have paid my credit

Hi, I have paid my credit card payment on time thorough auto pay option but the status shows on next day you have overdue of the amount but the amount was debited in my account and still Cred cash is not reflected in my account need your response at the earliest. Thank you

They are fooling the people and playing with amotions.

I never see waste app. They are fooling the people and playing with amotions.

Credit card bill payment fails and no help

Useless app Credit card bill payment fails and there is no customer service to respond.

Such useless app doesn't work as intended and making customer suffer.

It has no customer service to help and no platform for raising grievances hence forget about resolution.

My payment was not reflecting

My payment was not reflecting in credit aap

Payment issue

Hi Team, Yesterady i made a payment if 20000ರ್ಸ್ to vendor opdarshan10@ybl i got a message payment succesfull vendor also received message but he cant see the amount in bank or in statement can you please check if amount has succesfully sent to vendor or no regards chandan nayak

Payment not Credited

Dear Sir, I have made a payment through Cred Club but not been credited to my hdfc card

Refund

My payment was failed but never received my in my account in 5working day tel what can I do?

Cred cash

Hi

Payment made to cred cash , but still reflecting due .

My payment complaint

This is cred app contact service us 8617-62-35XX really the worst experience.. for me so far from the Cred app. I made my SBI credit card payment of Rs. on 08/May/2021 but it is more than 4 day now it is still not done and has been debited from my account. I am worried as the due date for paying the credit card amount is on 10/may/2021 and if it is not paid on time my cibil score will go down and I will be

Payment amount not reflected

Hello Cred,

Every time they ask me the same document they are playing with the customer or ignoring the issue. This is not acceptable and irresponsible service from Cred

It's been more than 24 hours

It's been more than 24 hours I've paid for my recharge and still it's showing pack is expired. Your server has not submitted the payment successful to the Airtel which is why I didn't get my pack activated.. kindly do the needful or else give me my refund back ASAP

Payment not credit ti account after payment failure

payment not credit to account after payment failure
I paid my credit card bill on 6TH APRIl. However transactions failed. . I have not received my money.

Please revert back immediately!!
Surinder Kumar

Payment not credit in credit card

I pay my sbi credit card payment by through cred app but not confirm by bank not deposit in credit card please reply & confirm back

Need foreclosure letter

I am going to close my loan by cheque so that i need foreclosure letter. For which name i want give cheque for closing my loan.

Hello sir, I have purchased

Hello sir,
I have purchased the item from your store on 18th of this month and I have received on 22nd of this month. But i have received damaged product the seal of the box was already damaged so i have initiated refund from the cred store they give me only one answer which i have attached with this mail as jpg file. I am trying this from last three days but there is no response from your side , now after three days your refund policy get turned off so after that i cant get get refund. So please give me proper solution for that..

My payment was deducted from

My payment was deducted from my account but didnt update in my credit card.

Transaction Was Failed & Payment Was Not Revese.

Dear Team,
Please Consider This Email As A Top Priority And Solve My Issue,
We Had Made One Transaction On 23rd November Towards Our Loan Repayment Of Rs.10,000/- (Kotak Bank: Rar1021447), Unfortunately Transaction Was Failed But Amount Was Deducted From Our Account.
Still My Payment Was Not Revese.

Amount : 10,000/-
Order ID : GNZ28JE945
Please Do The Needful As Soon As Possible

Payment Reversal

Cred Is Waste APP No toll Free Number Neither Correct mail Response They will deduct your amount. I SUGGET TO Every One Please dont use this app.

Please refund my money which is deducted from my account

Hi Sir,
I am trying to credit card bill from your app but payment is failed and my money is also deducted but I have not yet refunded yet. Please my money is refund. My amount is 16223.
My order id= NY59WL59036

Refund amount

Iam not payment,but this app to done in Flipkart payment bill payment 53670rupees please refund my amount

amount debited not upgraded Eb bill

[eb bill paid through cred app using credit card amount debited butnot upgraded to tamilnadu eb plz refund

Eb bill paid but not upgraded

on nov 8 Eb bill paid through cred app using my credit card. bill payment of rs 2434 sucessfull, but still payment not reached tamilnadu Eb still now today date 14nov so plz refund my amount

Payment

I made payment today using cread cash , payment failed but cread cash not refund in my cread account.. please help
Mobile number 9641xxx443

Payment related issue

31st October I paid my Electric bill 3148 rs which was cancelled . After that in my cred app I got a notification that the payment would be credited to my card by 10 th November in between 5 working days. But yesterday (10th November) it is showing that the amount will be credited to my account on 17th November & got an email where they said that

"We would also like to inform you that the first payment for "West Bengal Electricity (WBSEDCL)" of Rs.₹3,148/- made on "31 Oct '22" with order id "NG4QRG3Y83D" was failed. Hence, we have processed the refund for the same to your source account.

The same will get reflected in your account within 5-7 working days for credit card payment."

But did not refund my money back .That means either they did not know that yesterday it was 10th November or intentionally avoiding this situation. I wrote a comment here yesterday that was also deleted

Payment related issue

Dear Sir

This is to inform you that on the 31st October I paid my Electric bill 3148 rs which was cancelled & got notification 3rd November in whats app where the last submitting date was 2nd November.After that in my cred app I got a notification that the payment would be credited to my card by 10 th November in between 5 working days. But today it is showing that the amount will be credited to my account on 17th November

Therefore please tell me why I would give the late fine because I paid that bill on time & clarify me this time when I will get the amount back .Please look into this matter & do the needful asap

No Timely Payment Release for credit cards

cred apps are total waste i have used many times and show that user pays credit cards bill on time through apps but these apps do not pay the cards to the bank on time like on 7th level i got bill of 56000 Citi had last date on 7th only but till date and till date not received cred Citibank

Payment reject & amount deducted from bank account

I made a transaction of ₹.24000/- on 27th of Oct. It was rejected by CRED & its not been refunded to my bank account. Was kept on raising tickets which were being closed unsolved. When do i get my money credited

Fraud

Have you received the reufnd bro ? MY payment stucked amount of 2 lakh 27 k no update, can any one tell me how to file a case?

Payment failed

I paued the credit bill of 8000 using cred app on 30 th November I received the message on that the amount will credit on 1st December I didn't receive any money as of now

Cred cash

Hi
I was paid Rs 5000/- on 21 Dec 2021 at 0721hrs to my Credit Card 9861.50.8416xx xxxx 5510. The amount deducted from my account. But not credited to my credit card. You are requested verify and reverse my account or credit to my credit card at earliest please. Thank you

Complain regarding deduction of amount & Refund issue

Dear Madam/Sir

With reference to the above subject line, I would like to attract your kind attention that on 31st Oct, I tried to complete the credit payment with the CRED application, but the amount has been debited from Bank & till now not yet been refunded back.

Credit Payment failed detail as follows:

American Express: 25K INR
HDFC: 32K INR
_____________________________________________________________________________________________________

Total Amount 58K INR

________________________________________________________________________________________________________

I would like to share that the HDFC Credit card the last date for payment was 01st Nov 2022 & since I was not having enough balance in my bank, a late payment penalty fee has been imposed on me. Please confirm who will take responsibility for the penalty charges.

Also my American express last date for payment is 05th Nov 2022 & till now I haven’t received my above-deducted amount.

I check with my Bank, they confirmed that the amount has not yet been refunded from CRED.

Kindly refund my amount on priority.

HI GOOD AFTERNOON MY AMOUNT

HI GOOD AFTERNOON MY AMOUNT HAD DEBITED HOW DO I GET PLEASE TELL ME ABOUT THIS

Single payment and debit amount twice from account

Dear team,
Yesterday we made rent payment through Cred app and wrongly debit twice time from account but rent beneficial have received only single payment.

we have already raise a query on Support [at] cred [dot] club but till not received any response.

My amount debited 14750

My amount debited 14750 transaction failed aya fir bi abi tak mera amount refund nahi hua

Payment not refund

Payment was deduct but not credit in my credit card, when will I receive my refund.

payment shown fully paid of credit card

show in cred payment of credit card fully paid ut not paid yet.why shown fully paid .please tell me