CRED Customer Care

Organization: 

Email

  • support [at] cred [dot] club (For General Query)

Install App

Contact Support

Contact Through Chat :

  • Open the CRED app and click on 'get support'.
  • You have options to check recent conversations with support team, FAQs, and raise an issue
  • If you have already reported an issue to support team, you can check updates through the ‘recent conversations’ link
  • You can check the FAQs section to get answers to some common queries
  • In case you still need more help, click on 'need more help?' to raise an issue and get support from customer care team
  • Click on the query topic from the options provided on the screen or press on 'other issues' to get help on a specific issue
  • Support team will help you to get your query resolved

Contact Through Social Media :

For Grievance/Complaints

If your query/issue remains unresolved by CRED support, you can escalate it to :

  • If you have any query or complain, firstly you can contact to the Grievance Officer by mail at complaintsofficer [at] cred [dot] club or grievanceofficer [at] cred [dot] club
  • You can also Fill the form online .
  • Your issue will resolve within 30 working days.

Grievance Related To UPI Transaction

Step 1:

  • If your have any query or complaint related to UPI transaction, then you can contact support system through support [at] cred [dot] club .

Step 2:

Step 3:

Return/Replacement

  • For any Query or assistance related to return/replacement, please read

Comments

Card no. Miss to rig transfer amount

Card no is not Mach in a rog transfer amount in 2000 so cred app so card no last 2121 (in rog) , Rate card no 6221

Money not Refund

I was pay the rent money will deducted in my account but no refund last three days pls refund my money

Credit card payment

As Per given Date my credit card payment done on yesterday and today says your payment was not received and this amount deduct my account .

this APP was Not Nice ...i personally consider Dont doing any transaction on this app.

sir cred ka toll free no. hona chahiye

sir cred ka toll free no hona chahiye customer ki quary ko solve nahi ho pa rahi hai customer ke trust ke liye unki quary solve honi chahiye aur kisi comment ka reply bhi nahi aa raha hai
so pls reply

Top Urgent Regarding Credit Card payment

I have a single Standard Chartered credit card only (last digits 5578),

I paid 3,500 INR via CRED yest, but showing payment for other card no. On CRED App, while am having a single credit card only.

Plz check and confirm.

Payment deducted in my account but transaction failed

Regarding refund amount

Dear sir,
I have done transaction with amount 21067 rs. dated on 03/05/2021.the transaction is failed but the amount is not credited in my account .
So please refund my amount as soon as possible bcs my instalments are due.
Due to this service error.

Hey sir I have done payment

Hey sir I have done payment through RBL credit card through credd app to my landlord to pay rent but I put card number insted of account number but IFSC and name was right still payment got succeed and my money got deducted from credit card limit

Gmail:- devangshende19 [at] gmail [dot] com

Payment HH

Dear Sir
Maine 28/03/2021 ko 400 rupye kaa bill pay kiya tha Jo ki failed ho gya tha aur abb paytm upi wale kehte hai ki aapki payment successful ho gyi hai naa e mere credit card balance mae add hooya cash aur naa hi vapis gya refund hooya plz sir help me

Dear Sir Maine 28/03/2021 ko

Dear Sir
Maine 28/03/2021 ko 400 rupye kaa bill pay kiya tha Jo ki failed ho gya tha aur abb paytm upi wale kehte hai ki aapki payment successful ho gyi hai naa e mere credit card balance mae add hooya cash aur naa hi vapis gya refund hooya plz sir help me..06297572241Xxxxxxx

Refund

My first experience with cred is hilarious I made a payment of Twenty one thousand rupees through your app and after
completing the transaction I got a msg and watsup msg also stating for successful payment of my credit card and but soon after the message I get another message saying that my payment towards my credit card is failed and amount refund with in 5 working days.

Will this amount be refunded or not ??

Why no any Customer service no available??

Payment complain

Dear sir My first experience with cred is hilarious I made a payment of 60995 rupees through your app and after
completing the transaction I got a msg and watsup msg also stating for successful payment of my credit card and but soon after the message I get another message saying that my payment towards my credit card is failed and amount refunded with in 5 working days. I tried to contact their customer care but all the numbers are showing switched off then I mailed on support team of cred they are replying a system generated mail and asking me for installing cred app to resolve my query. I messaged on their watsup number also but it again sending me a link to download the cred app. I tried for 1 hours, searched every were but I didn't get a proper solution where I contact with cred. so I deleted the app and writing my first experience with the cred here. hope my query get resolved faster.
thank you
My email - shamshuddin463 [at] gmail [dot] com

Payment complain

Dear sir maune 1 may ko 60995 ka cred se credit card ka bill payment kiya tha jo ki fail ho gata or mujhe wapas nhi mila na mare crwdit card me or na hi account me
Plz help us
My email - shamshuddin463 [at] gmail [dot] com

Refund issue

I paid my tuition fee at 18/04/2021. and the amount deducted from my credit card. but due to some reason's these transaction are canceled and I have not received yet this amount.
please resolve this as soon as possible.
Total amount ₹1524/-
thanks & regard's
Rajendra Dangi

Regarding refund

Main cread pe transaction kiya tha 709 rupees on irctc pe tickets booking kiya tha lekin payment kathaya hai lekin refund abhi tak aya nehi pls refund my money 709

PAYMENT NOT REFUND

Maine 19/04/2021 ko 13500 ka apna SBI K CREDIT CARD se RENT PAY kra tha jo unsuccesful ho gya tha but 13500mre CREDIT CARD se Cut ho gye jo ki abh tk 13500na toh mre credit card m REFUND hue h or na hi LANDLORDS k account m credit hue h...!!! PLZZZ REFUND MY 13500 as soon as possible ...!!

Refund my money

I would Purchase Cred Store Product is Mercez water Bottle I would Canceled the order My Money is Not Refunded Please help me...

Rifand

Mere Ac se pement kat hua he lekin parti Ac me nahi gaya he

Please refund money back account urgently!

I will deposit my credit card bill payment through cred app 16/04/2021 by upi google pay my money has deduct from my account. But has not credit to my payment credit card payment and didn't received refund please so chek my money back asap refund

But cred app show my payment failed but google pay transaction successfully done where is my money deduct please chek my transaction..

Payment history show two order id failed (MWX9YQWGZ7) (7E806QN8DM)

bill not recivd to rbl bajaj

bill not recivd to rbl bajaj

Credit Card payment not processed

I had paid credit card bill through Cred App on 24 March 2021. But it is not yet reflected on the Credit Card Statement and the concerned bank is continuously asking for payment. Card details are as follows: Bank Name - SBI, Last 4 Digit of Card Number - *xxxx*, Payment Made on 24 March 2021, Amount - 22,486 INR, Payment Status on the App - Successful.
Please look into this on an urgent basis.

Regards
Praveen Saxena

Payment deducted twice but not credited in card and bank stateme

Hi,

I have made payment on 9th April of my card endIng 8591 sbi credit card but it has been deducted twice but it still not reflect in my account and credit card more than 7 days. my last date was 11th has crossed and my cibil is getting ruined due to such problem. Kindly look into this matter on urgent basis.

Meri EMI prossing vich hi aa

Meri EMI prossing vich hi aa

Refund re-issue

Sir,
Maine cred app. ke madhyam se dinank 08.03.2021 ko Rs.54000/- ki apne credit card ki payment ki thi lekin tranction fail ho gai thi or mere account se amount Rs.54000 debit ho gaya tha jo aaj tak na to mere credit card mai update hua hai or na hi mere bank khate mai aakhir mera pesa kaha gaya please reply me.

NOT GETTING THE RESPONSE FROM CRED

Dear Team,

I have done a wrong transaction thorough cred app . I supposed to pay rent to my owner but due to wrong UPI payments it has been transferred to wrong account.

Sharing you the details as follows -
Where as the I sent it on wrong UPI id yadav.lalit@icici

Kindly do the needful and help me geTting amount reversal.

Regards,
Rajiv Ranjan

Payment not received back

Payment attempt of INR 6,482 for SBI credit card 4726-42XX-XXXX-7514 on 11-Apr-2021 (order id KJZE1EQ5PM) failed. In rare cases, if any amount is debited, it will be refunded by your bank within 5 working days.
Aaj 5 din hone aaye par abhi tak payment nahi refund aaya
Jab ki ek bar failed payment batata or dusre bar successful or account me se do bar debit hogye

Refund issue

Can I get any proper reply either on call or on mail, everywhere only system generated mail & messages. I got frustrated as I make payment & it failed , in app it's showing refund complete but yet I didn't get in my account.
Nither am getting reply on what's app(it's everytime showing to download the cred app)
Nor on mail(on mail am getting only a system generated mail).
Please do resolve this issue as soon as possible.

Refund not received

I had made the payment from cred on 07/04/21. Amount debited from my account but payment is unsuccessful & still I have not received my refund till now 4 days over. Now I have to pay interest & late fees for same. Pls help me for refund asap.

Payment Refund

Dear Sir
Maine 28/03/2021 ko 400 rupye kaa bill pay kiya tha Jo ki failed ho gya tha aur abb paytm upi wale kehte hai ki aapki payment successful ho gyi hai naa e mere credit card balance mae add hooya cash aur naa hi vapis gya refund hooya plz sir help me

Rent not receive landlord

Maine cred se landlord ko 4000 rupaye send kiye the jabki landlord ka account number by mistake two digit kam tha Fir Bhi Mera Paisa Mere card se debit क्यों हुआ और ट्रांजैक्शन सक्सेसफुल दिखा रहा है

rent amount

Rent amount not credited land holders account ,amount directed from my credit card today ,rent amount is 5000

Need confirmation about wrong transaction

We made wrong transaction. The money got debited from my account. I enquired that receiver bank account number was wrong there is no account with that number. So I need written confirmation about that the transaction was made to not existing back account number.

Please reply as much as fast.

RBI Guideline for Payment App

As per RBI Guideline , there must be phone number and Payment app must setup call center to facilitate user complaint , no phone number means this app must be ban from the Google App Store

House rent can not received in lendrod account

Sir..
My account citi bank send money in Leandrod account. But not credit in lendrod account payment debit in my account
4 days complete but bleance not credit my account

credit card payment failed

My first experience with cred is hilarious I made a payment of eleven thousand rupees through your app and after
completing the transaction I got a msg and watsup msg also stating for successful payment of my credit card and but soon after the message I get another message saying that my payment towards my credit card is failed and amount refunded with in 5 working days. I tried to contact their customer care but all the numbers are showing switched off then I mailed on support team of cred they are replying a system generated mail and asking me for installing cred app to resolve my query. I messaged on their watsup number also but it again sending me a link to download the cred app. I tried for 1 hours, searched every were but I didn't get a proper solution where I contact with cred. so I deleted the app and writing my first experience with the cred here. hope my query get resolved faster.
thank you

Rent amount not received in landlord account

Rent amount not received in landlord account
Rent amount debited from card but not received in landlord account more than 3 days completed. But in transaction history it displayed as transferred to landlord account. Kindly refund in my credit card.

rent amount not deposited in landlords account

Rent amount not received in landlord account
Rent amount debited from card but not received in landlord account more than 5 days completed. But in transaction history it displayed as transferred to landlord account. Kindly transfer the amount immediately to my landlord account.

Rent amount not received in landlord account

Rent amount debited from card but not received in landlord account moren than 30hours completed. But in transaction history it displayed as transferred to landlord account. Kindly transfer the amount immediately to my landlord account.

Rent amounts - 48000 @ 49236.

Rent amt not depoisted to landlord

I tried paying maintainence through adding credit card but the amount is not credited to landlord, i received the sucessfully credited to landlord but the amount is not credited.. kindly arrange the call back or do something it is so urgent

Amount deducted but rent transaction failed

Amount deducted but rent transaction failed.

I want my money today itself at any how.
This not good to take 5-7 day's can't affordable

Rent amount not received in landlord account

Facing the same problem. Kindly let me know if the problem resolved

Payment successfull but not add to land load account

Yesterday afternoon I make payment through cred app morethan 30hr finished but still not add money
What I need to do sir... Please help me