IRCTC Air Contact No. 1800 110 139

Organization: 
Toll free Number(s): 
  • 1800 110 139 (For Customer Support)
All India Number(s): 
  • 080-4464 7998 (For General Queries)
  • 080-3573 4998 (For Support)

IVRS Menu: 1800 110 139

  • Press 1: For Air Ticket
  • Press 2: For Touris Package
  • Press 3: For Retiring Room
  • Press 4: For Hotels
  • Press 5: For Bus Tickets
  • Press 6: For Hele Yatra
  • Press 7: For Tourism Train
  • Press 8: For Any Other Query

Email

  • flights [at] irctc [dot] co [dot] in (Customer Care)

Install App

Important Links

Return/Cancellation Procedure

  • If you have any query/complaint then firstly you have to call 1800110139 or email at flights [at] irctc [dot] co [dot] in.
  • Cancellation charges of airlines are subject to change and would be applicable as per airlines policies at the time of cancellation.
  • When you cancel a booking with IRCTC, a fee of Rs 250 per passenger per segment applies, in addition to the airline's charges. For changes to your booking, an amendment fee of Rs 250 per passenger per sector is also charged.
  • Foe More Information Related To Return/Cancellation Procedure please read.

Registered Office / Corporate Office

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001.

Social Sites

Parent Article: 

Comments

forgot user name

i forgot my user name and password, please help me

irctc.co.in does not identify my id pl see below

As irctc does not recognize my old id as above which I was successfully operating with, I am not able to book any railway reservations since last 3 months. Many e mails have been sent to concerned customer care email., in last 2 months but yet problem persists. As I am Senior CITIZEN 68 years and Arthitics patient, it is very difficult to go to railway station which is far away from my present stay place . Pl help me to restore my id. Soon.

Anil Dighe Navi Mumbai
User id : Anild136
Mob no. xxxxxx9387

User ID forget karna h

Mera user ID aur password forget Karna h

Users and password

I want user id and password please request

I want to delete Irctc account

Sir mujhe apna account band karana hai to kya karun.

My Rupees refund

मेरे खाता से रुपया कट गया टिकट बुक नही हुआ 17/08/2018 को मैंने तत्काल किया था वो 10 दिन हो गया अभी तक रुपया वापस नही हुआ मेरे खाता में

not rifand payment

payment id.if
1vx3jpuxxQ6a07ee..oder id.ixitr44626139850.not refund my payment

Change of class

I have confirmed tickets for my journey in 3rd AC
But now I want to travel in 2AC
Can I travel in 2 AC after paying fare difference if seats available in that class ?
Please advise.

I got ticket id how to get my tickets

How to get my tickets it's done or not

Refund of my cancel air tickets

I had booked air ticket from irctc flight booking site and due to bad weather flight was cancelled. Go airline said they had refund my whole amount of ticket to irctc and irctc will refund it back to my account.but still i didn't get it . So pls kindly refund it back

Otp not accept.why?

I make a new account in irctc,the account was completely done but when i am confirm a account they not accept the "OTP"..why??

non receipt of sms confirmation.

I have booked two tickets in train No 16227 mysore - Talaguppa exp on 12 Jul 2018. No sms received in my registered mob. I do not have the PNR no. I tried to check the ticket booked history but the new web page does not have this option.

The amount has been deducted from my credit card and with out ticket booking confirmation from IRCTC.

Pl help us how get the ticket and PNR no now.

The Name of the Passengers are

- Gowramma age 74 year Female
- Ravisha age 28 years male

date of journey is 25 Jul 2018.

Ticket money deducted

I booked ticket in irctc rail connect app payed from paytm money deducted but ticket not booked and not showing in booking status what should i do now i have my id order of money deducted from my paytm wallet

we have booked tickets from

we have booked tickets from Howrah to secendrabad so we got cancelled the tickets because we booked the tickets to wrong train and we cancelled the tickets immediately and i booked tickets through my credit card and amount not refunded till now pl solve me the problem

Amount debited but not credited back

I have used IRCTC mobile app for booking Tatkal ticket on 14-Jun-2018 and my user id for IRCTC is "surendrays" and my email address is "ysurendra [at] yahoo [dot] com". When I tried to book Tatkal ticket on 14-Jun-2018 amount is debited from my ICICI savings account but ticket is not booked. I wrote so many mails to IRCTC customer care regarding the issue and no use with getting no use replies from them and still date amount is not credited back to my account. I am really fed up with this system of railways. They just simply debited amount from my account and no ticket booking and not returning the money also. What we need to do these guys I don't know. Posting complaint here hoping atleast some one in this IRCTC will work. Attaching imaging which gives the debit transaction from my ICICI account.

Refund money

Sir please refund my money

Refund our ticket money with interest and harassment

Dear sir,

On 15/06/2018 we had booked 3 adult reserved confirmed e-ticket in Barauni
Gondia Express ( from Hajipur to Durg)but we could not avail any reserved
birth because Railway could not attached the requird extra coach . please
refund our ticket money with interest and harassment that will be around
Rs4000+200+3000=Rs7200/-

Refund

I have booked 14th june SBHR to YPR Train but that train was cansald for technical issues and i did not get back my money rs375 so please do refund me soon

ticket not book amount debited

hi sir I m yaseen shariff I have booked from banglore to manglore ticket on 2 of July 18 ticket was not book n amount wad debited from my account pls help me it's was debited from Canara bank n Punjab bank

Refund

Hi sir I'm yaseen shariff I have booked from bidar to pune & second day tgn to s.m.t.kolhapur ticket on 16 of 17 Aur 18 ticket was not book n amount wad debited from my account pls help me it's was debited from oriental bank of commers

My Account got suspened, sent mail to care@irctc.co.in

My IRCTC account got suspended and i sent mail to care [at] irctc [dot] co [dot] in long back and called many times. but till now not received any response from irctc care.
Kindly guide me to get the account activate back.

ticket booked amount returen

sir, Iam two ticket booked from aluva to Chennai dated on 01/07/2018.through sbi debit card amount Rs 790/- but ticket not booked masage through irctc brith not available sir please be my return my amount

Mistake in the online ticket booking

श्रीमानजी
मैंने कुछ टिकटे female के लिए online book करवाई है और उनमे male gender आ गया है ।यात्रा के दौरान कोई दिक्कत हो सकती है या original ID दिखाने से TTE मान जाएगें ।

Forgot id password

I have lost my id and password mobile no9885175981

Forgot user id and password

Sir i forgot user id and password plz provide user id and password

I forget my user id

I forget my user id

Hindi

Sir me aapna password bhul gaya hu.
My user ID kris1234na

My mobile number

Forgot id and password

I forgot id and password please help me

Stoped giving water in duronto fr Ahmedabad to mumbai

Dear sir
From which date you hv stoped giving water bottles to passenger have you reduse ticket price orkept same if it's not stop train with out water how can any one survive
Chetan Parekh

When will I get my refund?

Dear Sir/ma'am
Last Saturday june16,2018, I tried to book tatkal tickets from ddn to ndls in Nanda devi express.. amount of 3750 got deducted twice and ticket didn't get done. Again an amount of RS 990/- got deducted same time while booking ticket in normal quota.. Everytime I got the text msg that money will be refunded... total amount of 8490/- has been debited from my account and it's been a week now that I have not got the refund yet.

Please let me know how much more time will it take to get my refund.

Thank you

Couldn't login in my IRCTC account

Sir
I couldn't not login in my IRCTC account
I had changed my password also
Whenever I enter my username and password
It always shows
Unable to process your request
Kindly login after some time
So kindly help me to solve this problem

About money refund

Dear Sir I booked tatkal ticket but it is not confirmed and money dedut form my paytm wallet so tell me how it is refund

refund money

Dear Sir,
My name is shubham gaur and I am trying to book tickets for 18204 train and some problem to not booked my tickets and tickets amount are reduces for my debit card so please tell me how much time to refund my amount.

my user id= prakhardb

Please refund my money

Maine 22/06/2018 ko ixigo se tickets bana raha Tha but payment to ho gayi but tickets nahi bana.
My user ID. Kris1234na

Please sir

Refund my money

Refund issue

Mene aaj ticket banwane k liye bhim app se payment confirm ki. Payment confirm ho gyi lekin ticket nhi bani. Mere account se 510 rs deduct ho gye.. Ye kese refund milenge muje

Balance not refund

Sir many 11/6/2018 ko mayra rervation tha jismay jany ka ticket conform nahi hua tha na hi aany ka jisko many 11/6/2018 ko cance kiya jismy abhi tak pasa nahi aya ha balnce send ker dijay

Refund cancelltion ticket to SBI card

Dear sir
I was collect a railway ticket by SBI debit card and after some day I was cancelled my ticket but the counter ECRC
Was say refund amount will be credit to my card but after 48 hours spent I don't
Recived any amount to my SBI card.
So please suggest to me what can I do to refund the Mony from railway.
Thanking you.

Refund issues

Hi,

I am Kaushik Roy
i booked a ticket and after wards cancelled it.
I did payment from SBI but payment gateway was HDFC but still the amount is not reflected and its been 10 days. Kindly arrange to refund and help to solve the issue ASAP, as this is a urgency.

Thanks & regards,
kaushik

regarding refund of ticket

I booked TDR.. but not received money.. jabse customer care number change hua hai koi number nhi lgta... sudharo iss management ko...very poor service

Regarding refund of ticket

I booked TDR but i didn't receive money... Please sir refund my money....whenever i call customer care it doesn't connect.... Please please refund my money

Refund balance

Sir I had booked the ticket by IRCTC But the ticket was not booked and the balance was cut off from my account which has not yet been refunded I received the message that your balance will be transferred to your account within 5 days Sir it took 7 days and till now no balance transfer has been made in my account so far no balance has been reached in the account So you will be requested to refund my balance to me on my account I will always be grateful for this IRCTC Thank You Sir.

Refund amount

I have booked tatkal ticket but I was cancel ticket 12 may but not refund any amount in my account. Please send me amount in account

Not recived ticket

Sir,
I have booked tickets from Kolkata to Kumardubi and back and paide through credit card Rs 505 for each booking has been detected but I have received only one ticket from kumardubi to Kolkata and Kolkata to kumardubi ticket is not revived and amount was detected from my account transaction ID is 085941. I have discussed with customer care of bank and they told that amount had been detected from account . I have call many time but will unable to connect with railway so please do help either cancelled my ticket and transfer the many in my account or cleared my booking status.

Thanking You.
Mithilesh Pathak

Booked ticket not showing in ID

I have booked by ticket from Kolkata to kumardubi and back but one ticket traction ID is 085941 is not showing in my booking ID.
I have call many time approx. more than 100 time but not success to connect with railway.

Refund money

Dedicated my balance but not booked ticket, pls refund my money

refund my mony

Dear sir maine irct apne user id se ticket book kiya paise bhhi kat gaye aur ticket bhi nahi mila pls help
User id: pappi2017

Koi bhi no nahi lagna

IRCTC aur indian railway ke dwara jati Kiya Gaya koi bhi Naya ya purana no par call karne nahi lagta hai. Indian railway itana ghatiya hoga ye ummid nahi thi. Mujhe meri ticket ki detail nahi mil par Rahi hai inquiri ke liye subah se call kar Raha hu par koi no lagta hi nahi hai.139 par bhi Graham sewa Adhikari se baat karne ka koi vikalp nahi mil pa Raha hai. Paise to ye pahale le lete hai. Par costmer support me inki fatati hai

Tot complete tatkal ticket payment

When I'm booking tatkal ticket then payment process is unavailable
And payment is not complete and tatkal booking is not complete

Please guide us..

Regards

VIKESH SINGH

Very bad revert

Not support customer care not revert any confusion clear

Boarding point not changed

i hv 1 rac ticket in 12630 but my boarding point in the ticket is jhansi, whereas i will be boarding from bhopal. i forgot to change the boarding point before 24 hrs of the departure. what should i do? will my seat be allotted to someone else. please note :- bhopal jn is the next station after jhansi jn for 12630. please reply.

Food not available.

On 25.04.18 I have gone to IRCTC canteen at ALUVA in kerala.The time was 2.10 PM. The counter staff cheaper said normal meals not available costing RS 35 but only Biriyani which cost more only is available. I want to know if there is any timing for serving lunch or is it as per the liking of cobtractor. His name is Mustafa.

Regards/Babu

Login & Password

R/Sir,
I have forgotten my Login & Password.
Email id is lsharma [at] eicher [dot] in or lsharma [at] vecv [dot] in
Cell No. 9993563XXX

my old number permanent disconnect please help then update

please help then update my new number

Ticket lost

I and my friend travelled in a train . He had left the train in before station and next my station . And my ticket was with him and now after i left the train .now how much money I have to pay to the TC . My ticket cost is 20 rs .and I had a photo with tickets of both (my ticket and my friend tocket) and the train is a passenger train

Italy journey

Howdy!

Where to look good Italian shoes?

Who where has been, tell me.

Best regards

Passenger not in same coach

I have booked ticket in both lower berth of senior citizen and ticket payment has been transacted but the booking failed due to

Saying
Passenger not in same coach
So I will get my money back or not

Forget my ID and password

Sir please help me I have forgotten my Id and password

I have forgotten my user id and password

Please send my userid and password to my mail id.mobile no_9805159912

Answer for forget your id & password

You can get your lost id & password. See your mail box registered mail id in irctc. You have get a mail for login your id.

details of my login credentials ( email address and password )

Dear Sir, madam

I am registered on your platform but I forgot my login credentials. You are hereby requested to kindly help me with my login details ( email address and password ).

Mobile verification and email verification

Dear sir,
Recently I just open the my IRCTC account and I have the username & password, but the problem is that once I login the account, they show the mobile verification and email verification pop-up and I done the both this verification completed with the help of OTP.
So again an again they show this verification pop-up..And i urgently required the train reservation ...So please help that issue...

Thank you

E mail I'd is show not

E mail I'd is show not correct show they cannot show OTP for verification please solve my problem.

Cancellation of Registration

I have forgotten all the details regarding my profile already registered with IRCTC except the mobile number.
Now, I want to register afresh again with the same mobile number.

My mobile number is 8129293664
Kindly do the needful at the earliest.

Booking of bedroll

I m traveling by Gareeb Rath (12983 ) on 11.2.18, I forgot to book bed roll with ticket
I need to book 4 bed roll my pnr is xxxx2501756314
Pls help
Gaurav vijay

money deducted from my SBI account while booking without ticket

INB IRCTC Railway tkt booking 0930082694IGZ4524007 TRANSFER TO 31797282340 SBI I.R.C.T.C. COLLECT 271.24
11-Sep-2014 (11-Sep-2014) TO TRANSFER
INB IRCTC Railway tkt booking 0930071754IGZ4472918 TRANSFER TO 32423707295 SBI I.R.C.T.C. COLLECT
I have not receive any refund money till date kindly refund me at the earliest which was deducted due to technical failure.

Not refunded the ticket charge to the account

Sir, i booked three train tickets from quilon junction to palakkad junction on 7.3.2018 in bangalore express ,train number 16316. But I did not get the tickets even i lost the ticket charge from my account. Till 16.3.2018 it is not refunded. So pls refund the charge to my account.

SIR MY Usier id and password missing pleass send my email id and

Respected Sir/MAdam, my irtc user id gautam7186 activate but i am not found my password and i forget regiser Email id so pl. update my Emal id gautam7186 [at] gmail [dot] com and send my password my new mob. no. 9990596022

business failure

please active account

account login

I’m unable to create ID with IRCTC.. E-Mail ID registered:shivanis702 [at] gmail [dot] and my mobile number shown as already registered, hence I cannot create new account also.

It says that my mobile number is already registered.
But still i don’t pursue an ID in IRCTC.
I need an ID in IRCTC asap.
Im seeking your help regarding this Issue.So please do the needful and send the IRCTC User ID and Password on my email address.
Kindly help me to resolve this problem soon.

Thanking you, yours faithfully, ------shivani singh

log in password forgetten

Dear Sir,
I request you to please regrenate my log in password with the help of my mail ID mittalsgroups [at] gmail [dot] com or mobile no 9861035061
which was already registerted with my user id POO307720.

THANKS

REGARDS

BUNTY MITTAL

ROURKELA

log in password forgetten

Dear Sir,
I request you to please regrenate my log in password with the help of my mail ID mittalsgroups [at] gmail [dot] com or mobile no 9861035061
which was already registerted with my user id POO307720.

THANKS

REGARDS

BUNTY MITTAL

ROURKELA

send me my user id and password

dear sir my user id and password missing please send me by e-mail or by my mo no 8895182160

Refun My Money

Refund My Money

Money not received after cancelling

Money not received after cancelling it's 7 days and haven't received the money yet of amount 500

money not received after cancellation ticket

i was cancelled my ticket on 11th may 2018 but .. not received my money back ..

Refund money

I have canclled ticket bt my amount is not refund

Refund not credited in my SBI bank account

I have cancelled my ticket but didn't get any refund. Refund amount is 3000 rupees. It is around 2 months. Customer care number always say all lines are busy. So not able to talk to them. I did email to them. My ticket is 28059.

transaction id

sir i booked my ticket and got the sms confirmation.
but unfortunately the confirmation sms was deleted.
i want that confirmation sms but i forgot my transaction id.
so kindly provide me a transaction id.
pnr number is 2460856356
doj:27/07/2014

money has deducted my account without ticket

Respected sir/madam
. i have booked a ticket from bangalore to ernakulam town in two person. Travel journey is on 21-07-2014 and made the payment through sBI debit card, the details of which are given bellow transaction ref no.418957287280 712.49 the amount has deducted from the account but the ticket has not been booked .
Contact number 09495922013. 09995388338
ashwin [dot] unnoonni [at] gmail [dot] com

money has deducted my account without ticket

Respected sir/madam
. i have booked a ticket from bangalore to ernakulam town in two person. Travel journey is on 21-07-2014 and made the payment through sBI debit card, the details of which are given bellow transaction ref no.418957287280 712.49 the amount has deducted from the account but the ticket has not been booked .
Contact number 09495922013. 09995388338
ashwin [dot] unnoonni [at] gmail [dot] com

AMOUNT DEBITED BUT TICKET NOT BOOKED

SIR/MADAM

I BOOKED A TICKET ON 31/05/2013.THE AMOUNT GOT DEBITED FROM MY ACCOUNT BUT I DID NOT GOT MY TICKET.

BOOKING DETAILS:-

TRANSACTION ID-415105680411
TRAIN NO-12693
TRAIN NAME-pearl city express
FROM-Egmore chennai
TO-Madurai jn
DATE OF JOURNEY-01/06/2014
CLASS-SL
DATE OF BOOKING-31/05/2014
TOTAL FARE-RS 762.24

THEREFORE I REQUEST YOU TO SEE THE ABOVE DETAILS OF THE COMPLAIN AND REFUND THE AMOUNT TO MY ACCOUNT AS SOON AS POSSIBLE.

REFUND OF CANCELLED TICKET

SIR,
PNR 2458023077 IS CANCELLED BUT AMOUNT
HAS NOT BEEN CREDITED IN MY ACCOUNT. PLEASE
DO THE NEEDFUL.

THANKING YOU
DK PANDEY

Refund of cancelled ticket

you get refund???????

CREATION OF ID

My id lmsharma1 recently got deactivate while making final payment for a ticket on 02 May 2014. Now I want to create/ re-register for a new id(account) but my email id and mobile no are not accepted as they are already registered with my previous account/id.
Please drop these email id from previous id/accounts to facilitate me to register.
Colonel L M Sharma
Mob 09811600210

Creation of

I’m unable to create ID with IRCTC. E-Mail ID registered:dabadeshashikant602 [at] gmail [dot] com All my mobile numbers--i.e +91 9164060480, +91 735861856, +91 9449328951,
+91 8951024856 are shown as already registered, hence I cannot create new account also.

It says that my mobile number is already registered.
But still i don’t pursue an ID in IRCTC.
I need an ID in IRCTC asap.
Im seeking your help regarding this Issue.So please do the needful and send the IRCTC User ID and Password on my email address.
Kindly help me to resolve this problem soon.

Thanking you, yours faithfully, ------S.P.Dabade +91 9164060480

amount are payble out of my credit card but ticket not avilable

i can buy ticket through the irctc but i can not provide ticket by irctc. i will use the credit card for payment, bank can deducted the amount but i don't received the PNR No. and also ticket. my transaction no.0841560426.

Money has deducted my account without ticket not booked

i have book my ticket date 13/08/13 eveing time 11;00am to train no 13008 is jarneey date is 13/08/13 U A TOOFAN exp to SGNR to ALLAHABAD but ticket is not booked and Rs 646.24 deducted my PNB bank account no is 6522000100017530 and Transaction ref id no is IRCTC/MPNB3074820791/4820791/0019346646/SGNR ALD sir plz return my money

your fatfully
NAVEEN KUMAR TANEJA

Money has deducted my account without ticket not booked

I have booked ticket in train no -12876 in NEELANCHAL EXP on dated 28/3/14 at 22:20. Money is deducted from my SBI account but ticket is not booked .please return my money back and my SBI accoumt number 11288638748 and IRCTC transaction ref id no 408712719710 worth RS- 2732

TDR file status

Hai
Am unfortunately not able to travel on particular day(15/07/2013) in DURONTO express from CHENNAI TO NIZZAMUDIN. i filed TDR immediately on the same day itself within 2 hours from departure train time. Till now i didnt get my money back and no feedback from IRCTC.

train name : NZM duronto express
Train no : 12269
PNR number : 4152094285
Transction ID : 0696969161
TDR reference no : Ekt2013071508227131

so i kindly request you to put the cash to my account

To Active My Inactive Account

Please activate my irctc account piyush0210
It was deactivated by IRCTC.
I assure you that I've been using this account past one and a half
years approx and also want to use my account to take ticket for future
as 1-sep 2013 ...

My no: - 8982113141

PLEASE ACTIVE MY ACCOUNT ..............