Prestige Customer Care No. 1800 123 334 411

Updated on Monday, 28 November 2022 - 1:02pm

Organization:

Prestige

Toll free Number(s):

1800 123 334 411 (Customer Support)

All India Number(s):

080-6846 9897 (Call Center, 8:00 am - 8:00 pm)
080-2227 7441 (Customer Support)
080-2227 7442 (Alternate Numbers for Queries)
97423 34411 (Whatsapp No. for support)
95356 21112 (For Return/Cancellations Order)

Website:

Official Website

Website:

Shop Online

Emails

customercare [at] ttkprestige [dot] com (For customer support)
care [at] prestigexclusive [dot] in (For General/Online queries)
servicehead [at] ttkprestige [dot] com (For queries related to services)
biz [dot] enquiry [at] ttkprestige [dot] com (For all buisness related queries)

Important Links

Return / Refund & Cancellation

In case product is received physically damaged during shipment, click a picture and email to customer service team for assessment within 24 hours of receiving the shipment.
To place cancel request call the customer care helpline within 12 working hours of placing the order.
The item should be returned to within 7 days from the delivery date in original packaging. The product should be in unused condition.
For more information please read.

Grievance Redressal Procedure

If you have any query/complaints regarding prestige products and services, you have to first contact at:

Nearby Service Centers.
You can register online complaints via Call, Whatsapp or Email (Details given above).
You can also register a new complaints through call back.

Register your complaint at -

TTK End Customer Care :
WhatsApp No: 97423 34411;
National Helpline No: 1800123334411 (Toll Free)
BSNL/MTNL Customers: 080-68469897 (Toll);
Call Center working hours: Monday to Sunday, 8:00 am to 8:00 pm
Helpline Email ID: customercare [at] ttkprestige [dot] com

TTK Dealer Care -

WhatsApp No: 9742334411;
Call Center Helpline No: 080-46872000 (Toll)
Call Center working hours: Monday to Saturday, 11:00 am to 8:00 pm

For Service Escalations, please contact the below with your customer complaint number:

VOC Manager: escalations [dot] manager [at] ttkprestige [dot] com
RSC Working Hours: Monday to Saturday, 09.30 am to 6:00 pm
(Holidays on Sundays & Local Holiday)
ASC Working Hours: Monday to Saturday, 10 am to 7 pm
(Holidays on Sundays & Local Holidays)

Business Enquiries No.

080-22277441
8056777073
9535621112

Registered Office

Plot No.38, SIPCOT
Industrial Complex,
Hosur – 635126

Corporate Office

TTK Prestige Limited
11th Floor, Brigade Towers,
135, Brigade Road
Bangalore-560025, Karnataka India
Email: ttkcorp [at] ttkprestige [dot] com
Ph: 080-22217438/ 080-22217439

Social Sites

Comments

Sat, 23/03/2024 - 11:42am — Anantha Krishnan O S (not verified)

Glass top gas stove

Dear Sir

We have one Glass top 4 Burner gas stove.
Glass top was broken 4 weeks back. We lodged a complaint on 12.02.2024 and your response for the complaint.

Quote:

Dear Customer,
Based on Service experience Pls provide code for Job ID CHENEC2402120128
Unquote:

Your service personnel has taken the gas stove for replacing glass top on 13.02.2024.

But till date, the glass top is yet to be replaced. We are informed that they don't have spare glass top and it is not yet received.

I am residing in Chennai supposed to be a METRO and I find no reason why company could not replace yet.
I can understand what will be the plight of customers of other centres.

If you can't provide post service even at larger centers, better wind up the product and even the company.

I fail to understand your company doesn't even feel, how a family will run without gas stove for about a month.

WORST SERVICE.

I AM NOT SURE WHETHER THE COMPANY CHECKS THIS PAGE. BECAUSE, FOR MANY COMMENTS THERE IS NOT EVEN A STANDARD AUTOMATED REPLY

Please let me know why I should not proceed with consumer forum.

I will be proceeding with consumer forum, if the same is not replaced within 48 hours from now

Wed, 08/11/2023 - 12:29pm — Sneha (not verified)

Compliant about hob

Very worst costumer care ever.... No response..... Am sure in future won't but any Prestige products.. Shame on this brand.

Wed, 22/11/2023 - 5:31pm — Ravi N (not verified)

Gas stove- 3burner glass top

Very worst design I found 17defcts in the product.veruy unfit to be sold.
I have written a complaint to corporate people 1yr ago. No one responded to it.
Today, 22nd Nov 2023, lodged a complaint about a leg plate rusted and given away.
Another leg also has gotten rusted and will break soon.
Unfortunately, this was bought by my son without my knowledge. Otherwise I would never buy prestige products. My younger brother bought a kettle for my mother's home,it failed in 1month...very flimsy product.

Now I have to ask a top management guy to replace the stove or to refund it.I would rather insist to allow me to choose a model that would work for few years without any problem. My mother uses sunflame stove last 15yrs....still functioning well.
I am a well experienced in design , manufacturing and service of home appliances from a top corporate of India.
I need contact of heads of sales, service and manufacturing from the prestige

Thu, 02/03/2023 - 11:46am — Anonymous (not verified)

Gas stove repair

I had problem with my gas stove since 2 months due to which gas cylinder caught fire last month.again there was problem with burner from 15 days i called the service center they sent a technician he replaced fake burner charged 1800 plus 300 which I m not at all satisfied.prestige products what I have r really worst product I have 3 cookers which overflow even if u put little water.
Finally is never buy prestige products bcs the company n service centers r fake

Fri, 03/02/2023 - 3:59pm — Anonymous (not verified)

Fake website

Hello,

Please don't call this number and register your complaint from my experienced it's a fake. I called this number and registered complaint after that they sent local tech. Person came and did service and charged very high. After the repair within 2 days again same problem, when we called the person ,he was arrogant. Then from showroom we got to know that it was a fraud. More than 6k I have spent but no use. Please don't go for this. Register your complain under the showroom where you have purchased.

Thank you

Wed, 21/12/2022 - 4:50pm — Shivam kumar gupta (not verified)

My prestige cooktop is not

My prestige cooktop is not working

Tue, 01/11/2022 - 4:30pm — Anonymous (not verified)

Regret for buying Prestige

Regret for buying Prestige product worst service..

Sat, 19/11/2022 - 6:36pm — Nawazish Rasol (not verified)

Help

Ye technician walo k call Aaya tha kya?

Sat, 08/10/2022 - 11:40am — rajat raghav (not verified)

Service issue

They changed different parts in my induction and saying we do not have the part of this product. My induction goes down power off within 2 times in 6 months worst product please do not buy prestige naam bade darshan chhote.

Thu, 22/09/2022 - 1:33pm — Harsh dave (not verified)

Worst service

I AM VERY DISAPPOINTED WITH THE PRODUCT AND THE SERVICE ALSO I WILL TELL EVERYONE TO NEVER PURCHASE PRODUCT FROM THIS BRAND ...
THEY AREN'T PICKING MY CALL AND MY PRESTIGE INDUCTION STOPPED WORKING WITHIN 1 MONTH I AM HELPLESS

Tue, 06/09/2022 - 11:48am — Amit Pol (not verified)

I am totally dissatisfied with Prestige service

I have purchased GTKSV-4 Gas Burner with glass top on 15th July 2022 within 1.5 month glass top got shattered .
I have raised the compliant on 2/9/2022 and till now today I have followed up with customer service team 5 times and no response from technical team.
I would suggest do not go for Prestige product unless you get good customer service support

Thu, 01/09/2022 - 12:49pm — Anonymous (not verified)

Extremely pathetic service!!!

Extremely pathetic service!!! I wish I didn't purchase anything from Prestige brand

Sat, 04/06/2022 - 5:02pm — Muralidhar (not verified)

Poor service.. recently I

Poor service.. recently I purchased prestige mixer grinder..

Within one month it not worked properly..

In the service centre it takes 10 more days

Still is it at service centre
No proper response

Thu, 29/06/2023 - 1:17pm — Anonymous (not verified)

Prestige mixer grinder are of low quality

Don't go for Prestige Products particularly the mixer grinder. I purchased Atlas plus mixer grinder. The heat and sound it is generating is un bearable. If you in cancel or return window just do it otherwise you repent like me.

Wed, 02/03/2022 - 5:13pm — Sampath (not verified)

Poor service

Raised complaint on 28th JAN 2021, still today no update from service center about my product return. Even I have escalated my issue to the next level of escalation.

VERY POOR RESPONSE FROM PRESTIGE SERVICE CENTRE AND ESCALATION TEAM.

Wed, 02/03/2022 - 5:10pm — Sampath (not verified)

Poor service

Raised complaint on 28th JAN 2021, still today no update from service center about my product return. Even I have escalated my issue to the next level of escalation.

VERY POOR RESPONSE FROM PRESTIGE SERVICE CENTRE AND ESCALATION TEAM.

Thu, 28/01/2021 - 4:41pm — Ravi (not verified)

Hob top repaire

I have a hob top of prestige with starting problem . Product is under warranty . service man visited us and charged me Rs.350+ gst without repair and said to be come after 3-4 days . After 25 days no one visited us !! prestige portal have no link to track your complaint !! never seen worst product as well as service like Prestige .

Tue, 11/08/2020 - 11:20am — Shankar Mishra (not verified)

Delivery issues

Very bed service by prestige.i purchase a cattle by online on prestige site.after delivery date passway i didn't receive my order.this showing the prestige is very chitt and 420 in India. myself view of prestige company is as DOG (kutta) that's end.be careful in prestige company.thanks

Wed, 26/02/2020 - 2:58pm — Prashant (not verified)

Customer service is not good

Defect in my stove and call customer care 4 times but they didn't give proper response and no service person visit my home till today and i lodge a complaint on 19 feb still it is 26 feb. Worst service from prestige

Mon, 13/01/2020 - 10:40am — Fazal Mohd khan (not verified)

No response very bad service from prestige

I complain about my prestige induction cook top on 4jan 2020 but till now not resolve the problem no response from prestig.what should I do?can anyone suggest.

Mon, 14/09/2020 - 12:15pm — Md mahfooz (not verified)

Service centre

This very bad service, I never purchased this brand product becz I was three times called but they was not responding. I request everyone plz do not buy product.

Thu, 09/01/2020 - 8:23am — Rajesh (not verified)

No response by company

04 Jan 2020 complain Kiya koi response nahi aaya main pareshan ho raha hun. COMPLAIN NUMBER GUJA 1229386
PHONE NO 79xxxx3170

Mon, 06/01/2020 - 12:54pm — Deep Pandey (not verified)

Complaint

Prestige electric kettle PKOSS 1.5 L underwaaaanty is given to nearest service centre at Haldwani district Nainital Uttarakhand.
After 8 days no response about its repairing so far
Worst service of the company
What can I do now

Tue, 24/12/2019 - 3:46pm — Supriyo (not verified)

Prestige make defective Hob Top

I have purchased Prestige make 4 burner Hob Top (PHTS-04) in Kolkata on 23/01/2019. After working 7 months, suddenly bomb busting sound came from the product in 08/09/19 & 12/10/19 while cleaning after cooking. Their service technician came & without doing anything confirm that the product is ok. After that the product itself "CAUGHT FIRE" during cooking 3 times between 15/10/19 to 30/11/19. Again their junior & senior technicians came, repair the product in my home & once they have picked the product to their service centre for repair & I got the product after 10 days. Again they lifted the product on 30/11/19 & still they have no intention to replace that manufacturing defect product. They continuously forcing me to collect the defective product from their service center. I have been continuously follow ups on regular basis but they didn't bother.

THE MOST PATHETIC SERVICE I HAVE EVER SEEN IN MY LIFE. THE CUSTOMER CARE EXECUTIVES HAVE NO RIGHTS TO TAKE ANY DECISION RATHER ONLY FORWARDING THE EMAILS TO THEIR SERVICE MANAGER & THE SERVICE MANAGER OF EASTERN REGION SEEMS TO BE MD OF THE COMPANY SO HE DIDN'T HAVE TIME TO INTERACT WITH CLIENT WHO HAVE SOME SPECIAL CASES.

DUE TO THE WORST PRODUCT & WORST AFTER SALE SERVICE I DON'T RECOMMENDED ANYONE TO BUY ANY KIND OF PRESTIGE MAKE PRODUCT AS THEY MAY SURELY FACE THE PROBLEM WHICH I HAVE BEEN STILL FACING. I JUST GO THROUGH THE BRAND WITHOUT SEEING ANY REVIEW OF THE COMPANY (THIS IS MY 1ST PRODUCT PURCHASED FROM PRESTIGE) SO PLEASE GO THOROUGHLY REVIEW 1ST & THEN PURCHASE.

Tue, 12/11/2019 - 1:36pm — Jigar Makwana (not verified)

Chimney deleted problems

I have registered complain regarding chimney before 1 week but no any response service center till date.

Tue, 12/11/2019 - 1:34pm — Jigar Makwana (not verified)

Chimney deleted problems

I have registered complain regarding chimney after 1 week but no any response service centwr till date.

Mon, 25/10/2021 - 10:07am — Srujan kumar (not verified)

Chemni repair complaint bookd

Iam complaint chemny problem last 1 momth back but not responding stell now

Sat, 02/11/2019 - 5:10pm — Raja Sekaran (not verified)

Poor Customer service

Hi, My induction stove is at fault and I tried reaching customer centre and someone by name Sharadha picked and denied registering my complaint stating since I didn't provide model number, I told am outside and don't have the number and since I asked to pass it to some senior to check on this, I was put on hold for 5 minutes and then disconnected without any response. PATHETIC PRODUCT AND WORST CUSTOMER SERVICE.

Tue, 20/08/2019 - 3:34pm — Nainesh pradhan (not verified)

Electrical ketteli

I have problem to start my electrical ketteli so plz send me the address of service center and contact no. Of that service center in jaipur

Sat, 03/08/2019 - 11:48am — Anonymous (not verified)

Service very poor support no spare support..

I am totally dissatisfied with the product and service of prestige. The customer care helpline doesnot work , i also wrote email but there was no reply.
Worst company with worst services and products.
Hate it.
Recommended everyone not to buy any product of this brand.

Regards
Sudhakar

Wed, 23/10/2019 - 8:24pm — Anonymous (not verified)

Customer care service of

Customer care service of prestige is not working.Eventhough on gaurentee period.No service was provided.All cut complaint mail id's are out of service.I strongly convey my dissatisfaction and disregard to prestige services.

Mon, 29/07/2019 - 8:30pm — Sai Sivaram (not verified)

Control panel sticker

Sir I am using prestige induction PIC-20.0 but the control panel sticker is damaged as such I cannot use not. So now I wand a new sticker to purses how can I get.

Awaiting u r reply

Sun, 21/07/2019 - 11:16am — Budhee CHAND (not verified)

Repeatedly become non-ops my prestige induction

Dear sir I have purchased prestige make electric induction from big bazaar mangalore in Nov 18 since that tw time I made it operational however it is is suitable for at least one year as operational. Every time I am recurring my expenditure towards repair of induction. At the last I found this worst produc in my life till date.

I request to the prestige company that use good quality of sensors and other materials for make this type of product in indian market for the people of india like me.
Thanking you
Yours sincer.

Tue, 11/06/2019 - 12:19am — Anonymous (not verified)

I am totally dissatisfied

I am totally dissatisfied with the product and service of prestige.
I take blender with chopper and beater.on the next day of its use, it stopped working then after searching for service centre, firstly on its warranty card, office is shifted and then from google...offiCe is not present on that address.after doing lot of efforts finally reached to service centre and they just said will change its part and i m waiting for it since 6 days geting no revert from them
One can think what is the service they are providing to their customers
At my other home will using other company's beater since 5 years and never face any issue for that.i think prestige is also renowed company so lets give a try n take it
But after only my first use i face an issue so suggest everone never use its product n defintely never buy and for sure i will never use its products in future

Worst company with worst services and products.
Hate it.
Recommended everyone not to buy any product of this brand.

Mon, 01/04/2019 - 6:37pm — Kirti (not verified)

Complaints not attended by prestige

Wed, 06/02/2019 - 8:42pm — R A Padmanabhan (not verified)

Unserviceability of one burner of glass top four burner stove

Sir/Madam

I had purchased Prestige glass top four burner stove. I am finding it to open One small burner i.e. the fourth burner since today morning. Pls suggest what to do.

Waiting for an early reply.

Thanks

RA Padmanabhan

Sat, 22/12/2018 - 8:28pm — Pranay (not verified)

Regarding service

Please don't purchase any prestige product .Very bad service .Whenever you will call customer care they will not respond . I will never prefer prestige product.dealer will not support you.

Fri, 30/11/2018 - 10:17pm — Onkarnath singh (not verified)

Defective product

I have purchased 5ltrs clip on cooker from C. S. D. Canteen on 4th Nov. 2018. From the first use no pressure and lying unused. Made telephonic complaint from m. No. XXXX9036 on 6 Nov. 2018 but every time I have contacted customer care a simple reply "Sorry" without listening which indicates that customer care and the management very well know that the product is defective and also their inability to repair it.

O. N. Singh
Mumbai

Thu, 15/11/2018 - 10:38am — Anitha Ravindiran (not verified)

Customer Care Numbers are not working

IRIS Mixer grinder that i bought few days back is not working, while i am trying to register the compliant online website doesnt work and when tried calling the hotline numbers none of the numbers are working.

Pl reach me on xx9597801699 at the earliest and help to replace the mixer or fix the issue.

Thu, 08/11/2018 - 6:13pm — S.SRINIVAS BABU (not verified)

prestige service centre

I purchased a kettle in spencer's 80 days back it is not working properly so i give it to service centre date 8/10/2018 from onwards they said that part is not available in our service point already month gone yet to be not done they says contact vijayawada service point. This is the worst service in compare with other companies. I want to go consumer court

Fri, 26/10/2018 - 4:34pm — V A Kiran Kumar (not verified)

Non availability of spares-prestige chimney skhd

We booked a complaint at Visakhapatnam regarding skhd model chimney, immediately local service engineer attended and informed that it's button complaint,as button sets are not available as soon as spares available they will replace the same. Now it's three months gone and our complaint not solved, every time they are telling that spares are not available in the head office. As a reputed company we don't understand for the lack of spares how this is happening.

Tue, 16/10/2018 - 1:38pm — Lakshmi Arunkumar (not verified)

Fradulent service teams

My gas stove burner has problems... Trying to contact customer care .. The line says 'not in use'. None of the phone numbers are working...

Such a worst experience with your service

Sat, 29/09/2018 - 6:45am — M V POUNRAJAN (not verified)

Child lock

My Prestige 6.0 induction stove has problem. Today morning it shows CHILD LOCK aid ON. I tried to OFF Child lock. But I couldn’t. Minus (-) is not working. Plus (+) works. Many times I switched off and turned on. But it remains the same. Please guide me to resolve this.

Mon, 20/08/2018 - 10:45pm — Ramesh (not verified)