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• cs@iifl.com (For Equity/Currency)
• CISO@iiflsecurities.in (For Cyber Security Related Issues)

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Compliance Officer

Designation: Compliance Officer for Merchant Banking Division
Contact No.: 022-42499000
Email: complianceofficer@iifl.com

Grievance Redressal Related To Stock

Level 1:

• If you have any query/ complaint then firstly you have to call 18602673000 or email at customergrievances@iifl.com
• If you have any other query then you can contact to the following officers at the details given below:
  Address: IIFL House Sun Infotech Park, Road No. 16V,
  Plot No.B-23 Thane Industrial Area,
  Wagle Estate, Thane - 400604

Level 2:

• If your query is not resolved then you can email to the Company Secretary at secretarial@iifl.com or you can contact at following details:
  Contact No.: 022-49186000
  Email: rnt.helpdesk@linkintime.co.in
  Address: Link Intime India Private Limited
  C 101, 247 Park, L.B.S.Marg, Vikhroli (West )
  Mumbai, Maharashtra - 400083,

Level 3:

• If your query is still not resloved, then you can lodge your complaint online through below details:
• National Stock Exchange (NSE)
• Bombay Stock Exchange (BSE)
• Multi Commodity Exchange (MCE)
• National Commodity And Derivatives Exchange (NCDEX)
• Central Depository Services Limited (CDSL)
• National Securities Depository (NSDL)
• You can also lodge your complaint online through Security Exchange Board Of India (SEBI) Scores Portal.

Grievance Redressal Related To Mutual Fund

Level 1:

• If you have any query/ complaint then firstly you have to call 18602673000 or email at customergrievances@iifl.com
• If you have any other query then you can contact to the following officers at the details given below:
  Address: IIFL House Sun Infotech Park, Road No. 16V,
  Plot No.B-23 Thane Industrial Area,
  Wagle Estate, Thane - 400604
• If your query is still not resloved then you can lodge your complaint online through below details:
  

  Sr No.	Portal Name	Toll Free No.	Address
  1	CAMS Portal	18005726557	No.158, Rayala Towers, Anna Salai, Chennai-600002
  2	KFintech Portal	18002081516	Selenium Tower B, Plot Nos. 31 and 32, Financial District, Nanakramguda, Serilingampally Mandal , Hyderabad - 500 032
  3	Protean	18002100080	1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

Level 2:

• If your query is not resolved then you can contact to the following officers:

Sr No.	Designation	Contact No.	Email
1	Customer Service Department	022-39210300	cs.nps@iifl.com
2	Compliance Officer - PFRDA	022-61502040	mehul.shah3@iifl.com
3	Vice-President	022-61502021	kiran.n@iifl.com

Level 3:

• If your query is still not resolved then you can contact at following details:
  Contact No.: 011-35655222, 8588852130 (Whatsapp Support Only)
  Address: Grievance Redressal Officer (GRO )
  National Pension System Trust Tower B, B-302,
  Third Floor, World Trade Center, Nauroji
  Nagar, New Delhi-110029
• You can also lodge your complant online through National Pension System And Trust (NPS).

Level 4:

• If your query is not resolved within 21 days then you can lodge your complaint online through PFRDA at the details given below:
  Contact No.: 011-40717900
  Email: ombudsman@pfrda.org.in
  Address: The Office of Ombudsman Pension Fund
  Regulatory and Development Authority
  Tower E, 5th Floor, E-500, World Trade Center
  Nauroji Nagar, New Delhi - 110029

Level 5:

• If still you are not satisfied with above levels then you can contact to the Ombudsman Departmen at the details given below:
  Contact No.: 011-40717900
  Address: Pension Fund Regulatory and Development
  Authority Tower E, 5th Floor, E-500, World Trade
  Center Nauroji Nagar, New Delhi - 110029

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