Number IVRS Options

10 am to 8 pm (24*7)

How to create Paytm account?

• Download Paytm App (Payments,Wallet & Recharge) from play store
• Install it and Tap to accept ,select open to use Paytm App
• Select your language,to create an account,Tap on profile
• Set your paytm account using your Mobile No. & Email ID
• Add some money to your Paytm Wallet using netbanking, debit card, or credit card

Tap on the ‘Add Money’ option on the Paytm app home screen, enter the amount and pay using
Debit/Credit Cards or Net Banking

• To transfer money to someone else,select the 'Pay or Send' option
• You can make payments to others or to bank accounts on Paytm by scanning a QR code

You can simply scan the recipient’s QR code or entering their mobile number in the ‘Pay’ option in
the Paytm app to instantly pay virtually anyone with a smartphone and the Paytm app

• Also, you can send money to Bank

Money stored in the Paytm Wallet can be taken to your bank account. Tap on the ‘Passbook’ icon
in your Paytm app home screen and select ‘Send money to Bank’.Once you tap on the‘Transfer’ button,
please enter the amount, account holder’s name, account number, IFSC Code and press ‘Send’

• You can send money to another Paytm user via their phone number

Paytm forget password- Procedure

• Click on the button that says "forgot password" on your login screen to reset your password.
• Dial 0120-4888488 using the phone number you registered with Paytm,
• Press "1" to reset your password and follow the instructions.
• You will receive a link to reset the password by SMS or email.
• Click on the link paytm sent to your phone or email.
• Enter a new password (which will be remember this time).
• Type the new password in the password field.
• Confirm your new password and click "Submit"
• Start Using it.

Paytm Wallets ?

• You will use your wallet to pay for something or send money to someone
• You should tap ‘pay or send’ on the app
•  If paying to someone who has a QR code, scan the code (camera should be enabled), enter the amount,
  and you are done
• If paying to someone using mobile number, simply enter mobile number and amount
• You will receive an sms and your passbook will show details as well as updated balance every time.

Mobile wallets are pre paid wallets. You can use only what you transfer to it.

How can I add money to my Paytm wallet?

On Paytm

• Log into your Paytm account and click on “Paytm Wallet”
• Enter the amount you want to add and click on “Add Money”
• You can choose to add money via Credit/Debit card, Net Banking, IMPS or ATM card
• If you have any saved credit or debit card, it will be shown upfront and you only need to enter the CVV number and
  proceed to the bank page. If you do not have any saved credit or debit card, you can choose to save a card for faster
  payment next time.
• Once you enter details on your bank’s page & complete the transaction, you will be redirected to Paytm with money
  added in your Paytm wallet

On Paytm App-

• You can add money to your Paytm Wallet by selecting the Add Money tab on homepage.
• You can choose to add money via Credit/Debit card, Net Banking, IMPS or ATM card.
• Enter the amount you want to add and tap on “Add Money”.
• You will be redirected to a secure payment page where you need to provide payment details.
• If you have any saved credit or debit card, it will be shown upfront and you just need to enter CVV and proceed to bank page.
  If you do not have any saved card you can choose to save a credit or debit card for faster payment next time.
• Once you enter details on your bank’s page & complete the transaction, you will be redirected to Paytm with money added in
  your Paytm wallet.

What is Paytm Postpaid?

• Paytm Postpaid allows you to buy today and can pay in next month or later.
• You can set up your Paytm Postpaid account through the Profile section on the Paytm App and select it as a payment option
  for your purchases on Paytm

Postpaid can be used as the payment mode while booking movie & travel tickets,for mobile recharges and for shopping on Paytm Mall.

Problem faced On Paytm

Recharge Failed/Pending/Processing

• Please check that you are selecting the appropriate valid amount for the respective operator. If number is ported, make sure
  that you select circle/operator manually
• Recharges also fail due to issues/load at the operator's end, wait for some time and try later

Status shows success but bill payment/recharge not received

• The bill payment takes 3 days to be updated at the operator's end.
• In case of Recharge, please verify the plan whether you have received a special recharge benefit or not. If not, then please write to

Amount Deducted but recharge failed

• If the recharge fails and amount is deducted, Paytm refunds the entire amount of failed recharge back to your Paytm
  Wallet within 48 hrs
• If you have not paid through Paytm wallet and it has been more than 48 hours since recharge failure, the bank will refund
  the amount within 3-10 working days in your bank account/card

Cash back not received

• After any successful transaction, the cash back takes 24 hrs to be credited to your Paytm Wallet
• If it's been more than that, you can contact

Unable to make transaction through Paytm cash

• Please check your wallet transaction limit as you might have crossed the monthly limit of INR 10000
• If not, then we request you to try again after some time.
• If you are accessing it on Windows App then please upgrade it
• If issue still persists contact

Utility Bill Payments

Electricity

• On the Paytm app or website please select the “Electricity” icon
• Please select your “Electricity Board”
• Please enter your “Consumer Number (some boards also call it “CA Number” or “Account Number”) as mentioned
  on your Electricity bill
• Press “Proceed” to get your bill details
• Verify the displayed bill details and proceed to pay the desired amount
• On the payment page please select the mode of payment and enter the desired details
• Once the payment process is complete we will notify you with the status of your bill payment
• We will also send an SMS & Email confirmation about the status of your bill payment
• Please note that it may take up to 2 business days to process your bill payment by your Electricity provider

Water Board

• On the Paytm app or website please select the “Water” icon
• Please select your “Water Board”
• Please enter your “Consumer Number” (some water boards also call this “K Number”) as mentioned on your Water bill
• Press “Proceed” to get your bill details
• Verify the displayed bill details and proceed to pay the desired amount
• On the payment page please select the mode of payment and enter the desired details
• Once the payment process is complete we will notify you with the status of your bill payment
• We will also notify you by a Push/SMS & Email regarding the status of your bill payment
• Please note that it may take upto 2 business days to process your bill payment by your Water Board

Gas

• On the Paytm app or website please select the “Gas” icon
• Please select your Gas Board
• Please enter your Consumer Number as mentioned on your Gas bill
• Press “Proceed” to get your bill details
• Verify the displayed bill details and proceed to pay the desired amount
• On the payment page please select the mode of payment and enter the desired details
• Once the payment process is complete we will notify you with the status of your bill payment
• We will also notify you by a Push/SMS & Email regarding the status of your bill payment
• Please note that it may take upto 2 business days to process your bill payment by your Gas Board

Metro Card

Delhi/Mumbai Metro-

• On the Paytm app or website please select the ‘Metro’ icon
• Upon reaching Metor page please select your Mumbai/Delhi Metro
• Please enter your Card Number as mentioned on the back of your Card
• Please enter the amount (Note – Card balance cannot exceed Rs 1000 so amount entered should always less than 1000
  and in multiple of 100)
• Press ‘Proceed’
• On the payment page please select the mode of payment and enter the desired details
• Once the payment process is complete we will notify you with the status of your payment
• We will also notify you by a Push/SMS & Email regarding the status of your payment
• After successful payment, please visit your nearest metro station and tap the card in the AVM machine to recharge your card

Card Number-

• Your card number is 8-10(Delhi Metro) digit number or 5-10(Mumbai Metro) digit number. You can find this card number
  at the back of your card

Paytm Seller Registration

• Go to Paytm seller registration
• Provide your name, phone, email and choose a password for the account
• Complete the email verification process
• Complete the mobile number verification process
• Update business information and address
• Provide KYC Documents (More on this below)
• Approve the terms and conditions
• Update your catalog of products
• Begin selling on Paytm

Documents required for Paytm seller registration

• Name of the Business
  • Private Limited Company / Partnership / LLP / Proprietorship
• Phone number,Email address,Address,PAN number,PAN card scan copy
• Account name,Bank name,Bank branch name,Bank IFSC code
• Copy of cancelled cheque,VAT registration
• In case VAT registration is not available, then the seller must submit a Paytm VAT registration undertaking
• Scan copy of address proof
  • Electricity bill
  • Bank statement
  • Aadhar card
  • Passport copy
  • Certificate of incorporation
  • Rental agreement

Paytm KYC Procedure

Minimum KYC

As per RBI guidelines,please provide any of the following Documents detail to activate wallet

Select a document to proceed

• Aadhar Card
• Passport
• Voter ID
• Driving Licence

After that

• Enter the Number/Full Name/Expiry Date
• Agree the terms & conditions ,then submit
• Go to the bottom click to complete KYC

Points On Minimum KYC

Minimum KYC allows you partial access to benefits of Paytm Wallet

• Can pay to 12 Million+ Merchants who accept Paytm
• Can pay online on any app/website
• Maintain balance up to ₹10,000 per month
• Cannot send money to a friend's wallet
• Cannot transfer money to the bank
• Cannot keep the balance of up to ₹1,00,000
• Cannot open Savings Account

As per RBI guidelines, Minimum KYC is valid for 18 months only. To get complete benefits of wallet
and to continue usage beyond 18 months, you need to complete your Full KYC.

Full KYC

To become a Full KYC customer, you need to complete in-person verification in any of the following ways

• Aadhaar based KYC at your Nearby KYC Point-Click Here
• Aadhaar based KYC at your Doorstep
• KYC without Aadhaar-Click Here

Points On Full KYC

You can become a full KYC customer once you complete your in-person verification.
By becoming a full KYC verified customer, you will get the following benefits

• The amount of money you can hold in your wallet gets upgraded from ₹10,000 to ₹1,00,000
• No spending limit on your wallet account
• You can transfer money to any other wallet or bank account
• You become eligible to open Paytm Payments Bank Savings Account

KYC is FREE. You don't have to pay any charges to the authorized Paytm Payments Bank representaives for KYC