Paytm Customer Care No.

Updated on Friday, 27 September 2024 - 5:26pm

Organization:

Paytm

Toll free Number(s):

1800 120 130 (For Paytm Payment Bank)

All India Number(s):

0120-4456 456 (For Bank/Wallet/Payments,10am - 8pm)
0120-4880 880 (For Paytm Travel Tickets/Forex)

Website:

Official Website

Emails

care [at] paytm [dot] com (For Customer Support)
cybercell [at] paytm [dot] com (For Security Related Query)

Important link

Customer Support

Helpline Numbers

Helpline Number: 0120-38883888

Sr No.	Services	Contact No.
1	Bank, Wallet and Payments	0120-4456456
2	Movies, Events and Gold	0120-4728728
4	For Business Query	0120-4440440

Forgot Password

First call on 0120-4888488 from the phone number you are registered with on Paytm.
After language selection, press 1 to reset your password.
Reset Password .

Offices Address

Sr No.	Office	Contact No.
Regional
1	Mumbai	One 97 Communications Ltd, First Floor, Enterprise Centre, Domestic Airport, Vile Parle East, Mumbai - 400 099
2	Bangalore	One 97 Communications Ltd, The HUB, 3rd Floor, Sy No 8 and 8/2, Ambalipura Village, Varthur Hobli, Sarjapur Main Road Bangalore - 560103, Karnataka
3	Chennai	One 97 Communications Ltd, II Floor, Balammal Building, No 33, Burkit Road, T Nagar, Chennai - 600 017
Global
4	Bangladesh	One 97 Communications Bangladesh Private Limited, Apt-B/5, Level-5 (East -North Side), Bashati Dream, House # 3, Road # 20, Gulshan -1, Dhaka 1212
5	Dubai	One 97 Communications FZ-LLC 106, Building No 6, Dubai Outsource City, Dubai, UAE
6	Nigeria	One 97 Communications Nigeria Ltd, Adol House 15, CIPM Avenue, Alausa Ikeja, PO Box 4929, Lagos Nigeria
7	kolkata	One 97 Communications Ltd, 6th Floor, Eco Station, BP 07, Salt Lake, Sec-5, Kolkata-700091

Grievance Redressal For Customer

Level 1:

If you have any Query/Complaint, then you can contact 0120-5083345 or email at grievance-redressal_lending [at] paytm [dot] com .
You can also lodge your complaint online through NPCI Portal .

Level 2:

You can lodge your grievance for UPI Transaction, online through RBI Complaint Management System (CMS) Portal .
For any Query related to Fund Transfer, you can contact via National Electronic Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS) Portal .

Grievance Redressal For Insurance Policies

If you have any Query/Complaint regarding insurance claim related information, you can contact at the details given below:

Sr No.	Insurer	Contact No.	Email
1	Reliance General	18003009	rgicl [dot] services [at] relianceada [dot] com
2	ICICI Lombard	18002666	customersupport [at] icicilombard [dot] com
3	Tata AIG General	18002667780	customersupport [at] tataaig [dot] com
4	HDFC Life	18602679999	service [at] hdfclife [dot] com
5	Aditya Birla Health	18002707000	care [dot] healthinsurance [at] adityabirlacapital [dot] com
6	Aegon Life Insurance	18002099090	group [dot] care [at] aegonlife [dot] com
7	Star Health and Allied Insurance	18004252255, 18001024477	support [at] starhealth [dot] in
8	Future Generali Health	1800220233	fgcare [at] futuregenerali [dot] in

In case your Query is not resolved within 15 working days, then you can contact at 01204-789520.
If your Query is still not resolved, you can approach to the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI at the details given below:
Toll Free No.: 155255, 18004254732
Email: Complaints [at] irda [dot] gov [dot] in
You can also lodge your complaint online through Insurance Regulatory and Development Authority (IRDA)Portal .

Corporate Headquarter

One 97 Communications Ltd, One Skymark,
Floor No. 6th to 22nd, Tower-D, Plot No. H-10B,
Sector-98, Noida-201304
Contact No.: 0120-4770770
Fax: 0120- 4770771

Social Sites

Comments

Sat, 04/02/2023 - 1:07pm — Anonymous (not verified)

Dear Sir,
I have a paytm postpaid account with mobile no.733xxx3261, with limit of Rs. 5000.00
The billed amount is 4789.18. Since the app does not show paytm postpaid icon, i am not able to pay the balance amount.
Is there any option other than the paytm app where i can pay the due amount and close the same by due date?

Mon, 08/08/2022 - 12:32pm — sakthivel (not verified)

Complaints t about xpressbees courier service arun prabahar,auth

I ordered fasttag card for emergency purpose .iam ordered 31 July 2022,after 3 days I received your mai on tracker I'd and read xpressbees courier person name arun prabhar authani erode districtand mobile number,I call that guy evening near 7 pm that guy no response and after switch offed.next day I call that guy that guy replied this is not important job so I don't pick.why you give service this type of persons,.next I go to Bangalore I paid double charge for all toll.you give any compensation?

Wed, 14/10/2020 - 5:28pm — Vimal sain (not verified)

Amount refund

Sir I was tried to complete a bill payment on paytm but the transaction has been failed and unfortunately the bill amount also deducted from my account so please refund my money as soon as possible please sir , sir if you need any other information regarding that transaction then I can provide to you please respond sir

Tue, 09/04/2024 - 2:40pm — Mukul kushwaha (not verified)

Refund my money

Plz sir refund my money

Wed, 26/08/2020 - 6:10pm — Gopal singh (not verified)

Money refund

Namaskar sir ji me gopal Singh sir mere account se pese nekal gye h me kisi ke account or send kr rha tha sarwer doun hone ke Karn pese uske account me nhi ho paye lekin mere account se nikal gye kirpiya sir muje mere pese wapse Karne ka kast kre Aapki atti kirpa higi,

Thank you so much sir ji

Amount Rashi 3000 rupey ,Aapka agyakari gopal

Fri, 14/08/2020 - 9:25am — Anisha pawar (not verified)

Default by paytm .

सर मेरा नाम अनीश पवार है मेरे पे टी एम मोबाईल नम्बर में अगर कोई भी यू पी आई के थ्रू पेमेंट भेज रहा है वो पेमेंट मेरे अकाउंट में नही आ रही किसी अन्य व्यक्ति जसपाल सिंह के अकाउंट में जा रही है जबकि अगर
कोई सिम्पल पे टी एम कर रहा है तो वो मेरे अकाउंट में आ रही है 12 अगस्त 2020 को 10000 की पेमेंट मेरे रिलेटिव ने पे टी एम यू पी आई के थ्रू मेरे नम्बर पर भेजी वो पेमेंट मेरे अकाउंट में नही आई ।जब मैंने चेक करा तो मेरा नम्बर किसी और के पे टी एम के नाम से शो कर रहा है जो कि किसी ओर का बार कोड ओर नाम शो कर रहा है लेकिन यू पी आई में मेरा कॉन्टेक्ट नम्बर शो हो रहा है तो अब क्या करूँ ताकि मेरी पेमेंट वापस मुझे मिले। और उस गलत यू पी आई के अकाउंट को बंद किया जाए ताकि दोबारा मुझे ऐसी कोई दिक्कत ना आए ।

Sat, 12/08/2023 - 2:20am — Naushad (not verified)

सर मेरा नाम नौशाद है मेरे

सर मेरा नाम नौशाद है मेरे पेटीएम मोबाइल नंबर में कोई यूपी आई के द्वारा पेमेंट भेज रहा है पेमेंट मेरे अकाउंट में नहीं आ रही अन्य व्यक्ति निखिल अरोड़ा के अकाउंट में जा रही है जबकि अगर

कोई सिंपल पेमेंट कर रहा है तो मेरे अकाउंट में आ रही है जब मैं चेक कर तो मेरा नंबर निखिल अरोड़ा के पेटीएम के नाम से शो कर रहा है अब मैं क्या करूं जो मुझे दोबारा दिक्कत ना आए और उस गलत यूपी आई अकाउंट को बंद किया जाए

और मुझे दोबारा दिक्कत ना आए!

Fri, 07/08/2020 - 5:20pm — Anonymous (not verified)

Regarding money not received in paytm wallet

My friend paid me the money 2690 and it haa been debited from his account but it’s not showing in my account, and it’s been 2 days. Please take action and do respond

Mon, 03/08/2020 - 7:38pm — Romal (not verified)

Mobile number not linked with Bank

After installation of the PAYTM app, and authenticated with mobile, subsequently to map with Bank, it indicates that mobile not linked with Bank.

Thu, 09/07/2020 - 1:50pm — manoj (not verified)

credit card

i need to credit card how to process now

Mon, 29/06/2020 - 11:25am — Pratap Suresh Lokhande (not verified)

Accidently added money to paytm gift voucher

Sir pls send my money to the paytm gift voucher to paytm wallet .i accidently send maoney in the gift vouche pls send my moneyinto the paytm wallet

Tue, 14/04/2020 - 9:55pm — Sudhir Pandey (not verified)

Recharge amount deducted but recharge not done

Dear Paytm team i am very disappointed with paytm.it is the third chance when i am facing issue with payment.and no body from Paytm customer service is answering.as i am checking customer care number shown no body is giving answer, Paytm is one of the worst service provider.

Wed, 18/12/2019 - 2:16pm — Dharmendra modi (not verified)

Mobile number change

Plz changed my new mobile number

Sat, 13/07/2019 - 8:26am — Ashok Kumar Mahato (not verified)

This number not bank account

This number not bank account link

Tue, 25/06/2019 - 2:42pm — Kamal kant (not verified)

KYC

Sir, mera KYC nhi ho rha h.ab kya karu jisse KYC ho jaye.

Wed, 28/10/2020 - 9:36am — Kashish tyagi (not verified)

Kyc

Kyc nhi ho rha h sir mera mere aas paas koi kycpoint nhi h

Wed, 29/07/2020 - 2:09pm — Riteshshardul (not verified)

Kyc completely

Kyc completely problem

Fri, 14/06/2019 - 9:53pm — Suraj jaiswal (not verified)

Change account number

Sir mere business qr code se paisa mere jis account me ata hai mujhe use change krna hai kaise karu

Thu, 13/06/2019 - 5:40pm — Anonymous (not verified)

Cash back

Maine 29may ko ek order book Kiya tha wo mujhe 1june ko received hua...usme offer tha ki 250 ruppeee ka bijli bill me off honge but koi offer nhi Mila or na hi Bill me paise off ka option aa Raha h...aaj agr nhi hua to m consumer Court me complain krunga

Sat, 18/05/2019 - 12:04pm — TARUN VYAS (not verified)

We can't use paytm on petrolpump

Dear sir iam regular customer of paytm but I am not using that on royal filling station whatsapp

Wed, 15/05/2019 - 5:28pm — Kunaal verma (not verified)

धोखा दिया गया है

मैंने एक सामान ऑर्डर किया था जो मेरे पास नहीं आया क्या है जो कि वह कंपनी फ्रॉड है सर मेरा ऑर्डर कैंसिल कर दो और मेरा पैसा वापस लौटा दो धन्यवाद

Wed, 26/06/2019 - 9:28pm — Tanishk khandelwal (not verified)

My order is not come

Mana aak order kiya tha wo mara pas nahi aaya or paytm ma aasa aaya raha ha ki order delivery nahi huhi please cashback refund ma aaik poor person hu

Wed, 15/05/2019 - 5:21pm — Kunaal verma (not verified)

Cheat for other company

Sir I have order but company is not given product.sir please cancel my order and give back my money please sir

Thu, 26/12/2019 - 9:03pm — Karuna konwar (not verified)

Sir company is not given

Please cancel my order and give back my money please sir

Thu, 26/12/2019 - 9:02pm — Karuna konwar (not verified)

Sir company is not given

Please cancel my order and give back my money please sir

Thu, 18/04/2019 - 5:28pm — Anonymous (not verified)

New mobile no. Is old kyc

Please my problem is immediately solved

Fri, 23/08/2019 - 7:06am — Sumit jain (not verified)

Change mobile number

Dear sir Mera purana number band ho gaya hai Mujhe a Paytm mein Naya number update karwana hai please my request

Wed, 17/04/2019 - 9:59am — Piyush shah (not verified)

Cash back not received

I purchase from metro on dated 6 apr 19 and paid rs 3010 that payment is not showing in our acc and cash back 125 rs is also not credited pls reply

Thu, 03/01/2019 - 11:23am — Anonymous (not verified)

Kyc related

Sir why KYC could not be verified by my Paytm for long time?
Please give me the reason and solutions

Sat, 11/05/2019 - 8:56am — Hukum Singh Anonymous (not verified)

K.y.c

Sir mere paytm k.y.c Ko pura karne ki kripa kare

Mon, 10/12/2018 - 2:16pm — Himanshu (not verified)

Kyc

Sir
Paytm me KYC banwani hai
Paytm ki KYC kaise banegi

Wed, 02/01/2019 - 3:39pm — Rahul (not verified)

Rajasthan City Jodhpur

Please sir KYC my Paytm

Thu, 27/12/2018 - 7:17am — MITHUN KUMAR (not verified)

Paytm kyc

My paytm kyc nahi ho rahi hai to kyc kaise karni hai problem AA rahi hai help me kyc my account

Sun, 20/01/2019 - 11:12am — Prashant (not verified)

Kuch pending

Account not working

Thu, 06/12/2018 - 7:44pm — Vishal (not verified)

New account credit problem

Sir
I am new user mujhe account banane me problams ho rhi hai
Please help me
Thanku patyam owner

Sun, 07/06/2020 - 6:24pm — SHANKER KUMAR (not verified)

Account nahi ban PA Raha hai

Helf

Fri, 30/11/2018 - 2:15pm — Lakshmi Rajput (not verified)

Refund

Refund is still not returned

Sun, 03/03/2019 - 6:28am — श्याम लाल परिहार (not verified)

रिचार्ज प्रॉब्लम

सर मैंने 399 का रिचार्ज किया पर मेरे नंबर पर रिचार्ज नहीं हुआ कृपया कोई सॉल्यूशन बताएं धन्यवाद

Fri, 30/11/2018 - 2:12pm — Lakshmi Rajput (not verified)

Didn't get refund n the

Didn't get refund n the product was returned on 16 Nov n not got refund till today

Fri, 30/11/2018 - 1:12pm — Gajendra Singh (not verified)

Kyc faild

I m more time try to kyc. But all time error. And i m call customer care no response. Actually ur don't have any customer care proper number. Very bad service.

Sat, 15/12/2018 - 11:00am — Badar Singh (not verified)

Kyc

Dear sir my kyc help

Mon, 28/01/2019 - 3:11pm — Jaiprakash meena (not verified)

Paytm kya karwani ha

Fri, 30/11/2018 - 2:58am — Ankit sharma (not verified)

Order Delivery

Maine iron order kiya 21-nov-18 ko or product mujhe mila nhi lekin status show kar rha delivered ka. Customer care pe call kiya to waiting hi ja rha h bat hi nhi ho payi.

Sun, 09/06/2019 - 3:09pm — Raushan kumar (not verified)

Fraud

I purchase trimmer. Company provided a promocode for electrical bill but this is not working.
I seem Paytm is doing very big frauds with customer

Thu, 29/11/2018 - 3:09pm — Venkat ashish (not verified)

Paytm kyc

While I am filling the details it is showing error so can u pls snd ur representative to resolved the problem fill the KYC details

Thu, 06/12/2018 - 1:26pm — Sanskruti Samir Bambarkar (not verified)

KYC DETAILS

we updated kyc detail
message from paytm
something is went wrong try again

Wed, 09/06/2021 - 8:02pm — Md Rafik (not verified)

Id

Sir hum ko Paytm kyc ka
Cb agent ke liye sir
Number please send
Kijiye ga

Thu, 11/04/2019 - 8:59pm — Sunil kumar (not verified)

‍‌ सर सर केवाईसी नहीं हो रही है

सर कृपया करके केवाईसी होने का सुझाव बताएं ओके

Mon, 26/11/2018 - 6:15pm — Arvind kumar prajapati (not verified)

Kyc ka account bnane ke liye

Mera kyc account nhi bn rha h or mera cashback nhi hua av tk

Sat, 24/11/2018 - 2:18am — Shyam Kashyap (not verified)

Update KYC

Dear Sir/Mam
I have a paytm account of this number-XXXX660648 but it is not getting its KYC, I want to get the KYC of my account so that I can start my money transaction.

Thu, 22/11/2018 - 9:31pm — RAHUL KUMAR (not verified)

paytm problam

SIR G MERA PAYTM RECHARG KARNE KE BAD SAKSEJFUL NAHI HOTA VETING DIKHATA HAI PIROSSIS KARTA HAI BANK SE BALENS MAINAS HOJATA HAI PILESS SIR MERI HALP KARIN THANKQU

Sun, 20/01/2019 - 4:37pm — PRAKASH CHANDRA (not verified)

PASSWARD WORNAG

MY PAYTM PASWARD NOT OPEN

Wed, 02/01/2019 - 5:08pm — Durgesh (not verified)

Replacement

Sir mene slipper magye laken mujko pachand nhi aaye mene replacement Kar Diya h laken koi slipper lene nhi aaya AP batao Kya Kare

Tue, 20/11/2018 - 12:42pm — Gaurav (not verified)

Didn't get my refund

I didn't get my refund, I am just frsutated , I have called 10 times to customer care they just only raise a request no solutiin.

Sat, 17/11/2018 - 4:45pm — Suraj gupta (not verified)

Refund not received

Im return iron 13 days ago but cash not received please

Wed, 16/01/2019 - 12:20pm — MUFEED (not verified)

Bt hadphon

Bt headphone kharab h

Wed, 14/11/2018 - 3:06am — Dhiraj ramteke (not verified)

Kyc problem

Sir mera kyc kise aur no. Pe aadhaar se link ho gya ha use mujhe delete karke apne no. Pe update karna h.
Plz get solution
And reply fast.
Rating ⭐⭐⭐⭐⭐

Wed, 19/12/2018 - 7:42pm — Ramashish vishwakarma (not verified)

Kyc problem

Sir Meri maa ka aadher hi ma apne maa k aadher sa kyc complete karna chahta hu sir ma kyc complete ker sakta hu

Tue, 13/11/2018 - 5:51pm — JADDU.SANTOSH KUMAR (not verified)

Refund

I didn't get my refund what should I do can someone from Paytm help me to know more about refund,call is not received by any executive from last 3 days.I already send NEFT details but not received the refund

Tue, 13/11/2018 - 7:46am — Gourav (not verified)

Refund

Sir Maine induction cooktop mangwaya tha wo fresh piece nahi hai Nd jb Maine return request send ki to koi bhe usko receive krne nahi aaya Jo person receive krne aane Wala tha uska mobile number try Kiya wo nahi laga aur bad main pickup attempt failure dekha Diya ... Please solve my issue

Wed, 31/10/2018 - 4:59pm — Devendar kumar (not verified)

Refund

I didn't get my refund what should I do can someone from Paytm help me to know more about refund,call is not received by any executive from last 20 days.I already send NEFT details but not received the refund.

Sun, 21/10/2018 - 8:59am — Santosh Deva Bhilala (not verified)

Peytem shopping items issu

Respected sir,
Sir Mene paytem shopping mall se Paragon ki sendle kharidi thi jo mere pass dilevry boy aaya tha Mene usse Liya or usko humne paise bhi diye or humne use Khola to Usme ek hi sendle nikli he,
Mene usko 4/5 pehle hi online replacement bhi kar diya par Abhi tak uska koi jawab nahi,
Please sir kuch jawab do
Kya Karu ga us ek sendle ka batao sir aap
Please tel me know sir

Fri, 19/10/2018 - 2:31pm — Shyam Nandkishyr Bhutekar (not verified)

Two pieces order but one diliwared I paid two pieces price

My order two pieces me diliwared one piece one piece praise return please I have complete pytm in police and consumer forum

Fri, 19/10/2018 - 11:19am — Anonymous (not verified)

Gold problem

Sir mere account me cash back aaya tha vo mene bank me transfer kra to vo paise ku nhi aaye mere account me plss help me kya jan skta ku nhi aaye

Wed, 17/10/2018 - 2:49pm — Anu (not verified)

Refund

Sir Maine toothpaste box mangwaya tha aapne kisi or company ka bheja Nd jb Maine refund request send ki to refund cancel kr diya or kaha ki aapki company ka ni hai jb bheja aapne hai to refund kyo ni

Wed, 17/10/2018 - 9:05am — Bipin Patel (not verified)

Error in KYC complete

Respected Sir/Madam

I downloaded this application yesterday.
But on process of KYC system show error.
How can I complete that.

Bipin Patel

Tue, 20/11/2018 - 10:35am — Yagesh Kumar meena (not verified)

Kyc

Meri KYC complete nahi ho rahi hai bahut din ho chuke hain Meri KYC complete karo mere account mein paise hai jo nahi aa rahi hai please help me aapka bahut bahut dhanyavad

Tue, 16/10/2018 - 8:20pm — Abhay (not verified)

Sir mare paytm account mai money add nahi ho raha hai..

Mare paytm acc mai money add nahi ho raha hai.

Tue, 16/10/2018 - 8:58am — Mukesh kumar (not verified)

Bill payment not done

Sir mera electricity bill payment proccening me h jo abhi tak confirm nhi hua h

Sun, 14/10/2018 - 9:21pm — Kaji minhajuddin (not verified)

New account Paytm open

New new account Paytm

Sun, 14/10/2018 - 1:27pm — Rana Shivam (not verified)

For amount

My transaction is failed but bank of Baroda say ki aap amount hua h

but recharge nahi hua to uska refund amount to vapas milna chahiye na ?
To q nahi aaya h ?

Sun, 14/10/2018 - 1:24pm — Rana Shivam (not verified)

For amount

I didn't get my amount

Wed, 10/10/2018 - 6:33pm — R K Jain (not verified)

Lycra Cash back not received

I have made 2 purchases from Lycra. I have scanned and entered the codes. I got the message that RS. 35 cash back will be credited in my account within 24 hours. 5 days have gone but cash back has not been received

Tue, 09/10/2018 - 12:42am — Anonymous (not verified)

Sir mera Paytm Bana Hua Hai

Sir mera Paytm Bana Hua Hai usme main Apna Aadhar Card KYC kar raha hoon nahi ho raha hai Paytm PAN card Bhi nahi le raha hai Phir Apna KYC Kaise update kare

Mon, 08/10/2018 - 4:39pm — Anonymouskalpna (not verified)

Paytm password

I can’t recover my password, mera mobile no Bhi nahi le raha hai plz help me

Sun, 25/11/2018 - 4:47pm — Saurabh (not verified)

Missing a password

Sand a password please

Sun, 07/10/2018 - 3:00pm — Anil sain (not verified)

Atm return hone pr

Sir mane atm order kiya tha but vo return ho gya m recive nhi kr paya so plz muje kya krna chaiye
Suggest me sir

Fri, 05/10/2018 - 1:24pm — Ravinder Singh (not verified)

My mobile is number already registered in paytm app

My mobile number is already registered in paytm app ....& Me login Nahi Kar pavrah hi....aur na hi new create account Bana PA rah hu ....please help

Wed, 03/10/2018 - 8:42pm — Akshay kumar (not verified)

Product refund

Sir mene 3 earphone buy kiya tha paytm mall se but woo properly work nhi kr rha h to mere refund ka request kr diya h but avi tk koi response nhi mila h paytm mall ki trf se or case back bhi nhi diya gya .........

Mon, 15/10/2018 - 5:19pm — Shubham Suresh Theng (not verified)

About refund product

Sir I have given order some order but this product not refund

Wed, 03/10/2018 - 12:43pm — Aadil Seikh (not verified)

KYC UPDATE

Sir mera kyc kise aur no. Pe aadhaar se link ho gya ha use mujhe delete karke apne no. Pe update karna h.
Plz get solution
And reply fast.
Rating ⭐⭐⭐⭐⭐

Sun, 30/09/2018 - 5:07pm — Anonymous (not verified)

Refunds relation

Sir ham ek order ko cancel kiya abhi tak refund balance nahi mila

Fri, 05/10/2018 - 10:10am — Divya Sribhashyam (not verified)

Refund

I didn't get my refund amount

Thu, 04/10/2018 - 12:12pm — SUMIT JAIN (not verified)

complaint regarding refund of money

I have try to pay my electricity bill of 3550/- but my transaction is pending for 3 days and after it goes cancel. same day amount has been deducted from my wallet but now it gonna take soo long time around 3 months but I have nt received my money.I request you to kindly refund my money as soon as possible otherwise I need to file a complaint against paytm.

Wed, 03/10/2018 - 6:49pm — Ayushi (not verified)