Paytm Customer Care No.

Updated on Friday, 27 September 2024 - 5:26pm

Organization:

Paytm

Toll free Number(s):

1800 120 130 (For Paytm Payment Bank)

All India Number(s):

0120-4456 456 (For Bank/Wallet/Payments,10am - 8pm)
0120-4880 880 (For Paytm Travel Tickets/Forex)

Website:

Official Website

Emails

care [at] paytm [dot] com (For Customer Support)
cybercell [at] paytm [dot] com (For Security Related Query)

Important link

Customer Support

Helpline Numbers

Helpline Number: 0120-38883888

Sr No.	Services	Contact No.
1	Bank, Wallet and Payments	0120-4456456
2	Movies, Events and Gold	0120-4728728
4	For Business Query	0120-4440440

Forgot Password

First call on 0120-4888488 from the phone number you are registered with on Paytm.
After language selection, press 1 to reset your password.
Reset Password .

Offices Address

Sr No.	Office	Contact No.
Regional
1	Mumbai	One 97 Communications Ltd, First Floor, Enterprise Centre, Domestic Airport, Vile Parle East, Mumbai - 400 099
2	Bangalore	One 97 Communications Ltd, The HUB, 3rd Floor, Sy No 8 and 8/2, Ambalipura Village, Varthur Hobli, Sarjapur Main Road Bangalore - 560103, Karnataka
3	Chennai	One 97 Communications Ltd, II Floor, Balammal Building, No 33, Burkit Road, T Nagar, Chennai - 600 017
Global
4	Bangladesh	One 97 Communications Bangladesh Private Limited, Apt-B/5, Level-5 (East -North Side), Bashati Dream, House # 3, Road # 20, Gulshan -1, Dhaka 1212
5	Dubai	One 97 Communications FZ-LLC 106, Building No 6, Dubai Outsource City, Dubai, UAE
6	Nigeria	One 97 Communications Nigeria Ltd, Adol House 15, CIPM Avenue, Alausa Ikeja, PO Box 4929, Lagos Nigeria
7	kolkata	One 97 Communications Ltd, 6th Floor, Eco Station, BP 07, Salt Lake, Sec-5, Kolkata-700091

Grievance Redressal For Customer

Level 1:

If you have any Query/Complaint, then you can contact 0120-5083345 or email at grievance-redressal_lending [at] paytm [dot] com .
You can also lodge your complaint online through NPCI Portal .

Level 2:

You can lodge your grievance for UPI Transaction, online through RBI Complaint Management System (CMS) Portal .
For any Query related to Fund Transfer, you can contact via National Electronic Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS) Portal .

Grievance Redressal For Insurance Policies

If you have any Query/Complaint regarding insurance claim related information, you can contact at the details given below:

Sr No.	Insurer	Contact No.	Email
1	Reliance General	18003009	rgicl [dot] services [at] relianceada [dot] com
2	ICICI Lombard	18002666	customersupport [at] icicilombard [dot] com
3	Tata AIG General	18002667780	customersupport [at] tataaig [dot] com
4	HDFC Life	18602679999	service [at] hdfclife [dot] com
5	Aditya Birla Health	18002707000	care [dot] healthinsurance [at] adityabirlacapital [dot] com
6	Aegon Life Insurance	18002099090	group [dot] care [at] aegonlife [dot] com
7	Star Health and Allied Insurance	18004252255, 18001024477	support [at] starhealth [dot] in
8	Future Generali Health	1800220233	fgcare [at] futuregenerali [dot] in

In case your Query is not resolved within 15 working days, then you can contact at 01204-789520.
If your Query is still not resolved, you can approach to the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI at the details given below:
Toll Free No.: 155255, 18004254732
Email: Complaints [at] irda [dot] gov [dot] in
You can also lodge your complaint online through Insurance Regulatory and Development Authority (IRDA)Portal .

Corporate Headquarter

One 97 Communications Ltd, One Skymark,
Floor No. 6th to 22nd, Tower-D, Plot No. H-10B,
Sector-98, Noida-201304
Contact No.: 0120-4770770
Fax: 0120- 4770771

Social Sites

Comments

Tue, 21/08/2018 - 4:07pm — Anonymous (not verified)

offer notification problem

7 pe 11 offer not working for few hours what happened.?

Thu, 09/08/2018 - 7:21pm — Surath Chakravorty (not verified)

Sir,
I have given an order of Smart watch from Zosta.net and made the payment through paytm for special discount. But I have received different watch today. They are not picking up my phone and not even given the answer of my mail. Do needful.
Regards
Surath Chakravorty

Thu, 09/08/2018 - 3:53pm — Sunita (not verified)

KYC for account setup

I downloaded the Paytm app on my phone 2 days ago and have been trying to complete the setup process by doing the KYC for my account. I entered my Aadhaar number but it keeps showing error.
Please guide on how to go about it. Can someone from PAYTM come to my residence to complete this formality?
Thanks.

Fri, 24/08/2018 - 8:32pm — Vishal (not verified)

Same problem

Someone has come to your residence

Wed, 22/08/2018 - 11:57am — Anil Kumar dash (not verified)

Kyc note opne

Sun, 19/08/2018 - 8:57pm — Chandra prakash gochar (not verified)

Kyc not completed

Adhar card not updatad

Fri, 28/09/2018 - 11:01am — PRATHAPAGiRI KOUNDINYA (not verified)

paytm no working in my mobile app

paytm not working in my mobile app

Sun, 19/08/2018 - 2:02pm — Surbhi (not verified)

Kyc problem

Same is with me , trying to get Kyc done but it’s showing some error

Fri, 17/08/2018 - 4:35pm — JigneshPatel (not verified)

Kyc nahi ho rahi ha

Kyc nahi ho rahi ha plzz kyc problem

Thu, 09/08/2018 - 8:45am — Purnima (not verified)

Problem in transfering money.

I am unable to link my bank account to Paytm. Please help me. I want to tansfer my money to another account in same bank.

Wed, 08/08/2018 - 2:32pm — suresh babu (not verified)

my tempo men's combo pack lofers cancelled why because

Sir my tempo men's combo pack of shoes is cancelled why because i am not cancell it. Plz tell me answer sir i can complain to orginization. Phone no9052671803

Wed, 08/08/2018 - 1:23pm — Rajesh tandan (not verified)

Mera account nhi khul raha hai pass.galat barahavin hai

Sir mera account open nhi ho raha hai password &email galat bta raha hai jabki mai sahi password dal raha hu sir please help me.

Fri, 24/08/2018 - 12:16pm — Baraiya Ganesh (not verified)

Not serch my account

Sun, 19/08/2018 - 8:17pm — Anonymous (not verified)

Forget password pe click karo

Forget password pe click karo aur new bnao

Sun, 02/09/2018 - 4:08pm — Allauddin shahpure (not verified)

Change my password

Please forget my password

Wed, 29/08/2018 - 7:48pm — Pramod ashok gabhane (not verified)

Forget my password

I forget my praytn password, so help me.

Mon, 10/09/2018 - 6:41pm — Anonymous (not verified)

How to forget pas

Password forget

Wed, 08/08/2018 - 8:41am — Sohil Sipai (not verified)

For delay delivery

I will Order for 23 July and paytm deliver my order product name is earphone Bluetooth wit mic for 7 August delivery this product but this not deliver till time so please need yours help...

Tue, 07/08/2018 - 11:16pm — Anonymous (not verified)

Refund

Mera recharge cancle hua tha two time 458 ka ek recharge tha
10 day ho gaye hai
Abhi refund nhi hua

Tue, 07/08/2018 - 6:53pm — Anonymous (not verified)

Kyc problem

I have submitted Thumb for Kyc it was submitted but in paytm app it was showing complete your kyc and again when I was submitting already you are submitted for Kyc and again in paytm complete your kyc

Tue, 07/08/2018 - 4:56pm — Ravi jangid (not verified)

kyc

please do my kyc because my is noet done I have already try 1month the kyc people was not come

Tue, 07/08/2018 - 9:05am — Manoj pandit (not verified)

Dear paytm. I am mohd shah i

Dear paytm.

I am mohd shah i will one recharge une in
Paytm wallet. My account balance is cut in
Recharge amount. But recharge is not send. Please I request. You please check this program

Mon, 06/08/2018 - 3:09pm — Vidhi Chudasama (not verified)

refund

ek month hogya h bt abhi tak refund nhi hua h ek dam faltu process h aur cll krte h tho busy busy batata h ause acha koe staff h nhi tho kisi ko appoint kro very bad i m veri dissapointed

Sun, 12/08/2018 - 9:54am — RAJKUMAR (not verified)

Refund

I m also face problem refund 14 din ho gye refund nhi Mila abhi to I m very disappointed

Mon, 06/08/2018 - 3:05pm — Anonymous (not verified)

Amount Deducted

Refund my payment

My payment Rs.200 deducted my Paytm account please contact me

Sat, 11/08/2018 - 7:32am — Esarlapati pv (not verified)

Payment

What about my diss recharge???

I was recharge my diss but recharge was not done, money has been sent.pls contact me

Fri, 10/08/2018 - 12:03pm — Ajay kumar (not verified)

Amount detacted

From my account my bal is detected by paytm phone recharge

Mon, 06/08/2018 - 11:05am — Surabhi srivastava (not verified)

Money sent to wrong account

By mistake money from my wallet sent to wrong account resolve my problem.

Thu, 16/08/2018 - 3:46pm — Madhusmita sahoo (not verified)

My cash feke transfer

Please my amount give me

Sun, 05/08/2018 - 6:20pm — anuj kumar (not verified)

paytm card

sir meri paytm kyc ho gayi hai aur kafi din bhi ho gaye hain phir bhir paytm card nahin aaya hai kripya aap mera paytm card bhejne ki kripya karein dhanywad.

Thu, 16/08/2018 - 3:50pm — Madhusmita sahoo (not verified)

My cash feke transfer

Transfer feke mobile number
Please give my money

Mon, 13/08/2018 - 5:27pm — Midde Ashok (not verified)

Paytm debit card

Hi I'm Ashok
I didn't Paytm debit card please follow up i applying one month before

Sat, 04/08/2018 - 2:22pm — RISHABH SRIVASTAVA (not verified)

I cancelled my order but i didn't get back my money

I make my order on 25july and make payments through debit card but on same day i successfully cancelled my order. But till 12 day i didn't get back my money... Please tell me what can i do???

Tue, 14/08/2018 - 1:02pm — Sukanta malik (not verified)

Orders

My order has been cancelled pls re order my item Bluetooth speaker

Tue, 07/08/2018 - 7:42pm — Tanniru Gopi (not verified)

Money back

Wrong phone number recharge please back return money

Thu, 02/08/2018 - 2:13pm — Devang parikh (not verified)

Money not return back

My two transection failed money not return backpl

Sat, 11/08/2018 - 9:24pm — M.PRATHEEP (not verified)

Refund issues

Please give me a amount. Otherwise i go to police station or cybour crime or human rights. So carefully

Thu, 09/08/2018 - 4:49pm — Sandeep (not verified)

Payment refund issue

My two transactions failed and payment debit my account. Plz refund my amount.

Thu, 02/08/2018 - 12:26pm — Anonymous (not verified)

Removing my number from paytm accout

My problm is my number was logged in my frnds paytm account which was used by him at that time i dont have patym but now i want to open new paytm account but when i try for it, it says your number already has already logged in another account so help me to remove my number from that number and let me creat new account with my number rply as soon as possible

Thu, 02/08/2018 - 12:04pm — Nimit jain (not verified)

Refund

I ordered Nike flip flop from paytm
due to manufacturer issue I returned it but my money is still not refunded in my account so plz help me.

Mon, 06/08/2018 - 9:54pm — Santosh bandopant parit (not verified)

Refund my payment balance

Dear sir
My paytm balance is 515 but I have forgot my password and my balance is 0.so please refund my wallet balance.

Thu, 02/08/2018 - 10:36am — SUMEET (not verified)

TRANSACTION SUCCESFFULL AND MONEY NOT TRANSFERED

Dear Sir,
Yesterday i have transfered 11500 to my friend the transaction was successfull but the money is not credited to the benificiery account I have called arround 25 times to customer care but not even a single call they have connected to agent even after watiting for around 25 minutes on hold for every call

Mon, 13/08/2018 - 4:19pm — Naveen Browne (not verified)

Kyc

On my paytm account kyc is not complete there in an esu

Wed, 01/08/2018 - 5:48pm — Kapil Chaudhary (not verified)

Complain for pickup package.

Sir

I want to say that before four days I have send a request to change my power bank which is not in full mah that to commited me so in that case some massages are received me that to pick up the packet but daily I have received new massage with new number for pickup but still no one come to pickup the packet. And now here is near about to complete the policy of change the product by you or your agent and that's not my fault. Soon I will complaint in consumer help line.

Thanks
Kapil Chaudhary
Meerut

Tue, 14/08/2018 - 2:41pm — Shankarsinh (not verified)

Return parsal

My return request is not parsal pickup... Return request date :10-08-18 .

Tue, 31/07/2018 - 3:54pm — SanjeevKumar (not verified)

Payment is failed again and again

Your Co. is a Bakwas Co. Why you are not upgrading your Technology.out of 10 payments 6 /7 had been failed. I do not have Paytm app. Still you are not refunding my money to my Bank and depositing it in Paytm Wallet, which is illegal. If you are doing so for 1 lac customers out of Millions customers daily basis, how much Black Money you are earning daily , Monthly and Yearly basis. Besides this You are Harrassing Lacs of customers like me daily. This is a Serious Greivance against you. You must be Legally Punished for this. Plz take note of this and do the needful to correct the Drawbacks.

Mon, 30/07/2018 - 5:25pm — Vijay Kumar (not verified)

Password reset krna hai

Password nhi pta use pata lagane ke liye kya kre apke customer care no. Pr call krte hai pr lgta nhi hai

Sun, 29/07/2018 - 9:13pm — Mohdsha (not verified)

Recharge complane

Dear paytm.

I am mohd shah i will one recharge une in
Paytm wallet. My account balance is cut in
Recharge amount. But recharge is not send. Please I request. You please check this program

Sun, 29/07/2018 - 11:04am — CHITRANJAN SINGH (not verified)

Delay in refund money

Dear Sir, i ordered Boat bassheads 225 In-Ear supar Extra Bass headphones with one buttom mic (Blue), due to manufacturer mic issue I returned it but my money is still not refunded in my account so plz help me.

Sat, 28/07/2018 - 5:49pm — Taj Singh (not verified)

Paytm

Sir Maine Kai apna mobile recharge Kiya thhha Par recharge hua nahi rs 550 account se kat gaya rply me please

Thu, 26/07/2018 - 8:43pm — Anonymous (not verified)

My Name is SHAILESH KUMAR

My Name is SHAILESH KUMAR SINGH ,
I was participated in your quiz and gave correct answers of your all 4 question.
And confirm after suggested to me refer to your 7 different what’s app groups/friends.
Than I was refers to more than 7 people or group but withdrawing option wasn’t open to confirm my withdrawal.

So it is totally fraud and I have all screen shot , now I am going to consumer form against “ Paytm “

Tue, 31/07/2018 - 4:00pm — SanjeevKumar (not verified)

Fraud Co.

Yes Shailesh ji, I totally agreed that Paytm is Fraud Co. In the Last 1 year it has harassed me 10 times.

Wed, 25/07/2018 - 10:42pm — Rahul Sharma (not verified)

Paise katne se sambandhit complaint

Sir bank se pese cut jane ke bad paytm me nhi aye please help me

Wed, 25/07/2018 - 5:26pm — Arjit sanadhya (not verified)

Cashback issue

Sir mera product issue to ho gaya h but abhi to cashback ni mila h so refund my money now

Wed, 25/07/2018 - 3:32pm — Anitha (not verified)

Amount Deducted

Refund my payment

My payment 605 deeduct my Paytm account please contact me

Wed, 25/07/2018 - 11:28am — Mukesh kaumar (not verified)

Refund money delay

एकदम घटिया सर्विस है Paytm की मैंने कुछ दिन पहले 1 ईयर फोन Samsung की ऑनलाइन की थी जो कि लोकल ईयर फोन मेरे पास आए इस कारण मैंने उसको कैंसिल कर दिया और मेरे अभी तक 20 दिन हो गए हैं और पैसा रिफंड नहीं हुआ है मैंने कई बार कस्टमर एग्जीक्यूटिव से कॉल किया लेकिन कोई रिस्पांस नहीं मिला कई बार मेरा बैलेंस कट गया लेकिन होल्ड पर लगा रहता हूं हमेशा बैलेंस कटता रहता है लेकिन कस्टमर एग्जीक्यूटिव से बात नहीं होती एकदम घटिया सर्विस है Paytm की एक तो खराब प्रोडक्ट देते हैं दूसरा कोई रिफंड करें तो उसकी रिक्वेस्ट सुनते ही नहीं है बकवास है मैं परेशान हो गया हूं बहुत

Tue, 24/07/2018 - 11:54am — Gouse Khan (not verified)

Kyc

Dear sir
Kyc not activated it's coming errors please send Paytm castamarcare number in Guntur

Fri, 03/08/2018 - 12:17pm — Shubham Sharma (not verified)

Kyc

Sir please kyc done kra

Mon, 06/08/2018 - 5:38pm — Latika bhargava (not verified)

Kyc

I am having issues for done my kyc plz help me with this it's urgent my money got stuck in paytm

Tue, 24/07/2018 - 10:38am — Deepak Kumar Pandey (not verified)

Product cancilation

Sir without my order for cancellation the product,the product has been cancelled ...

I want to deliver my order ..

Tue, 24/07/2018 - 1:41am — Anonymous (not verified)

Amount Not credited into Wallet post deduction

Hi,

I had done the addition of INR.1000 to paytm wallet on 9th July & accordingly the amount is also deducted from my Airtel account. It has been almonst 15 days by now & the amount is reflecting in the wallet / it is returned to Airtel account. Have been trying to reach customer care to fix the issue but even after holding the line for multiple hours numerous time there is no one to pick.

The customer service & service of Paytm is pathetic. They are misusing our hard earned money & time. Government should take serious note of these kind of companies & take action.

somebody please help with my amount.

Thanks & Regards
Prashanth

Mon, 27/08/2018 - 4:59pm — Anonymous (not verified)

Amount Not credited into Wallet post deduction

Same issue happened to me on 06-Aug-2018, I still not get the money to paytm wallet or bank account. Does anybody have any email id to contact them through email.

Mon, 23/07/2018 - 12:06pm — Amanpreet (not verified)

Regarding return request

I raised return request few days back for a t-shirt by killer easies in paytm mall. Request no. Isxxx5615045160. Next day that t-shirt was picked up by blue dart company with refernce no.xxxx5976974788. After few hours i got message from paytm that return request is called by seller without any reason.neither i got that t-shirt back nor i get any refund. I called your customer care no. Around hundred times they simply cut the call without listening my problem. Please resolve my issue as soon as possible.

Sun, 22/07/2018 - 8:16pm — AJAY KUMAR UPADHYAY (not verified)

Forget password

Due to forget password I couldn't participate in any transfer and transactions and paytm helpline is not responding.

Fri, 03/08/2018 - 11:56am — Malli venkatakrishnaiah (not verified)

Forget password

My my password missing please send my password

Sun, 22/07/2018 - 12:42pm — priyanka (not verified)

Cash back issue

I was ordered one 16gb sandisk pendrive ,toothpaste and ketchup but i wasn't get cashback.
Is it ur scheme is fake..
Or you return my money
Reply plz

Sun, 22/07/2018 - 9:19am — Rajendra meena (not verified)

Kyc

Paytm kuch kab tak chalu hogi

Sat, 21/07/2018 - 7:13pm — RAMMESH LAKKAMSETTI (not verified)

PAYTM KYC CANOT UPGRADE

Sat, 21/07/2018 - 4:39pm — Samudralaseshu (not verified)

I forgot my paytm login password and iam not able to reset it ki

Iam badly in conveynent to connect my paytm a/ckindly help me to reset password esssialy

Sat, 21/07/2018 - 2:39pm — Jagdish singh (not verified)

Password setting no. dies not connecting for call.

Link to reset password not getting because number given for calls not connected ..paytm team members also couldn't solve my problem. what should I do?

Fri, 20/07/2018 - 5:19pm — Anonymous (not verified)

I ordered two mobiles icall

I ordered two mobiles icall 3310 but as per specification mobile with wrong screen size delieverd
NO REPLY FROM PAYTM
NO REPLY FROM CUSTOMER CARE
NOWAY TO REACH CUSTOMER CARE
POOREST SERVICE
I'LL GO TO CONSUMER COURT

Fri, 20/07/2018 - 11:10am — Rajiv (not verified)

No response on KYC verification

How to speak to a customer care executive?

Tue, 07/08/2018 - 4:49pm — Raja Tripathi (not verified)

KYC

KYC is not complete please give me help

Mon, 30/07/2018 - 8:58pm — SAMIM molla (not verified)

Paytm

Kyc kano ho6e na

Thu, 26/07/2018 - 2:22pm — Ravi Pandey (not verified)

How to complete my kyc

How to complete my kyc of patm

Wed, 22/08/2018 - 11:45pm — Anonymous (not verified)

मैं Paytm अकाउंट खुलवाना

मैं Paytm अकाउंट खुलवाना चाहता हूं मैं पेटीएम से पैसा ट्रांसफर करना चाहता हूं इसलिए मैं अपना अकाउंट खुलवा रहा हूं Paytm ऐप

Thu, 26/07/2018 - 12:57pm — Nehal Shah (not verified)

Updating KYC Details

I have been trying to update my KYC details(PAN Card) but it does not accept - it leaves an error message nd asks me to try again with the same result ! is there anyone I can talk to to solve my problem on my paytm account? I'm currently not able to add money to my wallet as my bank account is not linked !! which is strange as I have done transactions earlier.
Please help !!!!!

Sun, 22/07/2018 - 1:37pm — Anonymous (not verified)

Login Patm account

How to sign up Patm account. I forgot my password but call is disconnected. Don't talk with customers service but how to login my paytm account. And how to add bank account to git case back from mobile recharge

Sun, 22/07/2018 - 10:26am — abhishek jha (not verified)

enquiry

hello paytm
Im not able to do kyc verification on my aadhaar no. i have tried several times and it is showing some error. please rectify my problem and get my kyc link so i can do smooth transaction.

thankyou
Abhishek Jha

Sat, 21/07/2018 - 11:09am — Abhay Pandey (not verified)

Kyc

Sir , my first Paytm account is other mobile I'd and I lost user id and I am other mobile no. to create second I'd but not kyc update .

Please sir

Thu, 19/07/2018 - 7:45pm — Anonymous (not verified)