Paytm Customer Care No.

Updated on Friday, 27 September 2024 - 5:26pm

Organization:

Paytm

Toll free Number(s):

1800 120 130 (For Paytm Payment Bank)

All India Number(s):

0120-4456 456 (For Bank/Wallet/Payments,10am - 8pm)
0120-4880 880 (For Paytm Travel Tickets/Forex)

Website:

Official Website

Emails

care [at] paytm [dot] com (For Customer Support)
cybercell [at] paytm [dot] com (For Security Related Query)

Important link

Customer Support

Helpline Numbers

Helpline Number: 0120-38883888

Sr No.	Services	Contact No.
1	Bank, Wallet and Payments	0120-4456456
2	Movies, Events and Gold	0120-4728728
4	For Business Query	0120-4440440

Forgot Password

First call on 0120-4888488 from the phone number you are registered with on Paytm.
After language selection, press 1 to reset your password.
Reset Password .

Offices Address

Sr No.	Office	Contact No.
Regional
1	Mumbai	One 97 Communications Ltd, First Floor, Enterprise Centre, Domestic Airport, Vile Parle East, Mumbai - 400 099
2	Bangalore	One 97 Communications Ltd, The HUB, 3rd Floor, Sy No 8 and 8/2, Ambalipura Village, Varthur Hobli, Sarjapur Main Road Bangalore - 560103, Karnataka
3	Chennai	One 97 Communications Ltd, II Floor, Balammal Building, No 33, Burkit Road, T Nagar, Chennai - 600 017
Global
4	Bangladesh	One 97 Communications Bangladesh Private Limited, Apt-B/5, Level-5 (East -North Side), Bashati Dream, House # 3, Road # 20, Gulshan -1, Dhaka 1212
5	Dubai	One 97 Communications FZ-LLC 106, Building No 6, Dubai Outsource City, Dubai, UAE
6	Nigeria	One 97 Communications Nigeria Ltd, Adol House 15, CIPM Avenue, Alausa Ikeja, PO Box 4929, Lagos Nigeria
7	kolkata	One 97 Communications Ltd, 6th Floor, Eco Station, BP 07, Salt Lake, Sec-5, Kolkata-700091

Grievance Redressal For Customer

Level 1:

If you have any Query/Complaint, then you can contact 0120-5083345 or email at grievance-redressal_lending [at] paytm [dot] com .
You can also lodge your complaint online through NPCI Portal .

Level 2:

You can lodge your grievance for UPI Transaction, online through RBI Complaint Management System (CMS) Portal .
For any Query related to Fund Transfer, you can contact via National Electronic Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS) Portal .

Grievance Redressal For Insurance Policies

If you have any Query/Complaint regarding insurance claim related information, you can contact at the details given below:

Sr No.	Insurer	Contact No.	Email
1	Reliance General	18003009	rgicl [dot] services [at] relianceada [dot] com
2	ICICI Lombard	18002666	customersupport [at] icicilombard [dot] com
3	Tata AIG General	18002667780	customersupport [at] tataaig [dot] com
4	HDFC Life	18602679999	service [at] hdfclife [dot] com
5	Aditya Birla Health	18002707000	care [dot] healthinsurance [at] adityabirlacapital [dot] com
6	Aegon Life Insurance	18002099090	group [dot] care [at] aegonlife [dot] com
7	Star Health and Allied Insurance	18004252255, 18001024477	support [at] starhealth [dot] in
8	Future Generali Health	1800220233	fgcare [at] futuregenerali [dot] in

In case your Query is not resolved within 15 working days, then you can contact at 01204-789520.
If your Query is still not resolved, you can approach to the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI at the details given below:
Toll Free No.: 155255, 18004254732
Email: Complaints [at] irda [dot] gov [dot] in
You can also lodge your complaint online through Insurance Regulatory and Development Authority (IRDA)Portal .

Corporate Headquarter

One 97 Communications Ltd, One Skymark,
Floor No. 6th to 22nd, Tower-D, Plot No. H-10B,
Sector-98, Noida-201304
Contact No.: 0120-4770770
Fax: 0120- 4770771

Social Sites

Comments

Thu, 04/10/2018 - 1:22pm — ANTHONIAMMAL s (not verified)

I had my mobile Recharge this afternoon rupees 347.00/ paytm shows recharge 347 you get 3gb/day data but after recharge its completely different Vodafone send me massage for 2.5gb/day.so what can I do

Wed, 26/09/2018 - 2:21pm — arvind piroji (not verified)

delivery issiue

kon sa n0. sahi he jis no par baat ho sake please sabhi no galat he or jo lag rahe he un par baat nahi ho pa rahi he

Tue, 25/09/2018 - 1:00pm — Anonymous (not verified)

KYC UPDATE

Sir,

My Aadhar number is link other Paytm Number but I don't know . Plase My Aadhar Number Linked My Orginal Phone Number. Plase.......

Wed, 10/10/2018 - 8:22am — Anonymous (not verified)

Paytm

Mera bhi adhar no other mobile no me add ho gya hai .kaise change hoga ....

Mon, 08/10/2018 - 7:16pm — Sv madhu (not verified)

Update kyc

I can't able to update adhar to my paytm walut please help me to this issue by ASAP

Mon, 08/10/2018 - 2:40pm — Kammampati prashanth (not verified)

kyc already done

I went to paytm kyc update but he said to me already kyc done but my paytm app please update kyc showing on display

Mon, 24/09/2018 - 12:15pm — Chander (not verified)

amount deducted from wallet

Dear Team

This is to inform you that i choose Paytm option to pay the bill at Easy Day store 3748 khirkhi extension Malviya Nager New Delhi on 18th September evening. There were few conjunction due to poor signal. Amount deducted Rs 409 from Paytm wallet but not transferred

Till now there is no refund on account and tried several times to connect but not success. Pathetic service

Fri, 21/09/2018 - 3:12pm — Chavda hasamukh (not verified)

Recharge

I have recharged wrong amount last night so can I get my money?

Thu, 20/09/2018 - 12:18pm — Lalit kumar maurya (not verified)

ballence cut

sir , maine CEPTAM 9 drdo me 11/09/2018 ko payment kiya tha but payment to successful dikha diya but CEPTAM9 me payment nhi hua aur mera Rs 101.77 cut gye h
Please sr mera paisa vapas kr dijiye

Sun, 07/10/2018 - 2:02pm — Prathap kumar (not verified)

Money is not return

Money is not return to few days

Sun, 16/09/2018 - 6:38pm — Arnab Manna (not verified)

Recharge unsuccessful

I recharge my mobile number recently but this is unsuccessful. Plz.show this now what will I do.

Wed, 10/10/2018 - 2:43pm — Ganesh Nivekar (not verified)

My Jio recharge has not susesfully recharge but amount was cut

My Jio recharge amount 448 has not stressful recharge but amount was cut please my amount has refund

Tue, 09/10/2018 - 6:22pm — nafes (not verified)

refund my many

my Rong camping prepaid recharge please

refund my many

Sun, 16/09/2018 - 1:19pm — Aniruddha Kumar Singh (not verified)

Mujhe OTP nahi mil tha hai

Sat, 15/09/2018 - 5:36pm — Iby (not verified)

Forget password

Muje password yaad nahi hai aur me uk me hu so me password reset b nahi ker pa raha hu kyu call nahi lagta to me kaise pasword change karu ? Email se kaise karu ??

Wed, 03/10/2018 - 5:21pm — Leto khesoh (not verified)

Forgot password

Recovery my paytm password

Mon, 01/10/2018 - 8:38pm — N.a.patel (not verified)

Forgot password

I forgot my paytem password how criet it

Fri, 14/09/2018 - 2:22pm — Mou Das (not verified)

Order not complete

I hv ordered a kurta on paytm. 759 had deducted from my account. But I did not receive the item. Tracking details also not showing there. What is the issue

Thu, 13/09/2018 - 4:08pm — kuldeep singh (not verified)

call

sir muje pytam cash back salu karna he aapse

Sun, 16/09/2018 - 12:04am — Mahesh yogi (not verified)

Kyc

Pleas sir help me.sir mera paytm account 7 se 8 mahine purana.jiki KYC ka process pura nhi ho pa rha he.jis se ki me paytm ka use nahi kar pa raha hu.iski sir mujhe bhot jarurat he paytm ki.please sir coll me.

Sun, 30/09/2018 - 3:02pm — Dhruv mahaldar (not verified)

Kyc

Sir request for my KYC complete not please my KYC complete hear

Thu, 04/10/2018 - 12:12pm — RAJIV RANJAN SINGH (not verified)

E kyc

Sir e kyc not completed please
Complete my e kyc

Sat, 29/09/2018 - 1:38pm — Ankit kumar Yadav (not verified)

Kyc ka process pur nhi ho paa rha hai

Mai baar baar kyc complete karke procesd kar rha hu to hmedja something went wrong bata rha

Sat, 15/09/2018 - 7:36pm — Dinesh Kumar (not verified)

Order place karne ke liye inquary

Mujhe Paytm mall se bike ka order place karna chahta hu Lekin ragastion or insurance kaise hoga

Wed, 12/09/2018 - 1:59pm — Vijay Kumar (not verified)

Refund my payment

Maine upi se payment transfer ki thi per transaction failed ho gayi per mere account se paise kat gaye aur refund kuch nahi hua

Tue, 18/09/2018 - 3:49pm — RESHMA PATEL (not verified)

REFUND MY PAYMENT

DEAR SIR,
ONE OF MY FRIEND BY MISTAKENLY ON PAYTM AUTO Dbit select thew button so this moth auto dabited in this credit card so please help us,

Wed, 12/09/2018 - 11:46am — Keshav maurya (not verified)

Create new paytm account

Dear sir

Can you help me create new paytm account

Tue, 11/09/2018 - 1:59pm — Amir Khan (not verified)

KYC start krne ke liye.

Sr
Mene Apne Paytm wallet me Rs100 transfer kiye bt Usme likha a rha h ki 48hours me a jayegi. Bt AVI tk aaya nhi h or Usme KYC start krne ka bol rha bt start nhi ho ri..

Sr please pelp me with my amount

Thanks & Regards
Amir khan

Wed, 03/10/2018 - 12:19pm — Rinkunagar (not verified)

Pym

Sr
Mene Apne Paytm wallet me Rs10000 transfer kiye bt Usme likha a rha h ki 12hours me a jayegi. Bt AVI tk aaya nhi h or Usme KYC start krne ka bol rha bt start nhi ho ri..

Sr please pelp me with my amount

Thanks & Regards

Tue, 11/09/2018 - 10:49am — umesh (not verified)

Kyc update plece

I cant find KYC request option in paytm app. And also cant do online kyc.i get after entering adhar number invalid information.

Tue, 11/09/2018 - 7:28am — Hariharan K (not verified)

KYC not accepting

KYC is not accepting when enter my pan card no or DL. I am getting messages "something went wrong try after sometime". There is no to talk to paytm customer care to talk to this issue.

Thu, 20/09/2018 - 11:12am — Shivam chaudhary (not verified)

My kyc not completed

Thu, 20/09/2018 - 8:28am — Tammineni Tirupati Rao (not verified)

For KYC

Not accepting my ID proof Aadharcard

Sun, 09/09/2018 - 11:21am — Abdul Salam (not verified)

Add the payment receipt of all bill payment,(Download Option)

Please add new option in Paytm application, Download payment receipt of all bill payment (<Receipt-name>.pdf)including KSEB Bill payment.
The option helping to the Paytm customers.
I hope my suggestion is accepted.

Thank you

Mon, 17/09/2018 - 4:44pm — Manoj kumar (not verified)

KYC nahi ho rahi ha

Thu, 06/09/2018 - 5:27pm — harsh saini (not verified)

Payment failed

Sir , m koi b recharge ni kr pra rha hy br br failed ho rhi h

Sat, 15/09/2018 - 3:04pm — Monu Kumar (not verified)

Richarge

Sir men patm sei richarge nahi kar paa raha hu pls koe help kijiye

Thu, 06/09/2018 - 3:58pm — Pankaj sadhu (not verified)

D to H recharge showing processing

Dear paytm team,
I have issue with d2h recharge,i was recharged 5 sep 2018 at 18:18 pm but still rechared was not done and not refund any amount from paytm.what can i do???i have also do complaint in 24*7 service but no answer from paytm.

Thu, 06/09/2018 - 11:38am — Anonymous (not verified)

Fraud call

i got a call claiming reprentative from PAYTM bank. he told me that i have not linked my aadhar with paytm account, account is going to deactivate. i said ok no issue, can be deactivated my paytm account. then he told me to cut the phone, i said you can also disconnect the call and u called me. then he started abusing me then cut the call.

i just wanted to know whether Paytm engaged people to abuse the customers.

Wed, 05/09/2018 - 2:15pm — ANUBRATA MANNA (not verified)

lost passward

Sir, I have lost my passward, please help me.

Mon, 17/09/2018 - 11:30am — Ashvin gami (not verified)

I lost password

I lost my pytm acaoont

Mon, 03/09/2018 - 11:57am — Ranjeet (not verified)

Sir mene bluetooth order kiya

Sir mene bluetooth order kiya tha jisme mujhe charging cable or 100rs cashback nhi mila h or jb mene order kiya tha tb ye dono mujhe show karaya tha ki apko ye sb milega.mujhe sirf bluetooth mila h or ye dono cheez nhi mili

Sat, 01/09/2018 - 12:15pm — Bani Thani Creations (not verified)

Money not received

9 jun 2018 ko idea ka recharge karwaya Gaya tha ho ki nahi hua or money bhi back received nahi hui
Apke customer care se bhi koi call nahi mil Rahi hai

Thu, 30/08/2018 - 9:38pm — Anonymous (not verified)

Change mobile number

I have reached the limit of otp what can I do to change my number

Tue, 11/09/2018 - 12:43am — Divyanshu Barnwal (not verified)

Change my number

Plz change my number of pytam .

Sat, 08/09/2018 - 8:33am — Newton (not verified)

number change

No. Change no opt sms not send me.

Thu, 30/08/2018 - 6:35pm — avinash kumar (not verified)

cut balance

dear patim mere account se balance cut gaya hai may game baba application ko tuch kiya tha to mera paisa bapash hoga ya nahi

Wed, 29/08/2018 - 10:24am — Anoop (not verified)

for KYC

I cant find KYC request option in paytm app. And also cant do online kyc.i get after entering adhar number invalid information.

Thu, 13/09/2018 - 1:12pm — Saiyad MD Ekram (not verified)

Kyc problem

Mere paytm ka kyc nahi ho Raha hai
Pta chalaa ki paytm bank me hi problem hai
Pin code 851211

Sat, 08/09/2018 - 11:07am — Ashish Pathak (not verified)

Kyc upgrade

Hamari Kyc submit nhi ho rhi hai

Fri, 07/09/2018 - 10:42pm — Anonymous (not verified)

New regestion kyc problem

Hello sir maine new regester kiya h but ushki kyc nehi ho rahe h please ye meri request h ishki waha se bhut problem ho rahe h

Wed, 05/09/2018 - 6:53pm — Suyog Deshmukh (not verified)

For KYC my adhar is invalid

I m trying to do my KYC but it is showing that my adhar no already has been used as want to know where it was used

Wed, 05/09/2018 - 9:14am — Pradumn Kumar (not verified)

Pytam

Sir Meri Paytm ID banani hai kya KYC

Tue, 28/08/2018 - 8:32pm — Ansud good (not verified)

shoping

paytm bahut kharab hai kripya essse koi cheej na mangaye frod hai ye feku chor hai

Mon, 10/09/2018 - 10:24am — Anonymous (not verified)

My shopping

Hello my product is not available for me I ordered 1 week before . track detail not found yt

Mon, 27/08/2018 - 6:23pm — Anil Kharwar (not verified)

Regarding paytm account block

Sir mera paytm account block ho gaya hai aur jab mai forget password par click karta hoo to jabab me mujhe bola jata hai ki technical issue ki wajah se aapka paytm account reset nahi ho raha hai please mera help kariye

Sat, 08/09/2018 - 6:38pm — Anonymous (not verified)

Same here ! My Account is

Same here ! My Account is blocked for the past 3 months. No service support from paytm. Worst app ever.

Sun, 02/09/2018 - 12:20pm — Anonymous (not verified)

Unblock account

Mi acount is blocked permenntly i hv triedany tyms gv me sollution

Mon, 27/08/2018 - 5:10pm — Anil Kharwar (not verified)

Paytm account Block

Please help me my account is temporary block due to technical issue.

Tue, 04/09/2018 - 2:43pm — Amit kumar (not verified)

My account blocked

Please open my account

Mon, 27/08/2018 - 2:05pm — Sneha (not verified)

Kyc

I can't do my kyc

Sun, 26/08/2018 - 10:28am — Ajay pawar (not verified)

Praytm mall order

I order Bluetooth headphones from praytm mall it's selected by bluedart i get empty box and bill when I complaint to praytm customer care they does not reply us very poor serive and when I return they does not accept my return they rejected my return and I does not get refund back and still i don't get refund it's very poor service fraud i still request you to send my refund back

Sun, 21/10/2018 - 9:01am — Ranjeet Gupta (not verified)

Kyc

मेरा केवाईसी के कंप्लीट नहीं है प्लीज मेरा केवाईसी कंपलीट कर दे

Mon, 03/09/2018 - 12:01pm — Ranjeet (not verified)

Bhai mene bhi order kiya tha

Bhai mene bhi order kiya tha lekin mujhe bluetooth mil gya lekin charging cable or cash bach nhi mila.or

Sat, 01/09/2018 - 4:19pm — Pawan (not verified)

My order not delivery

My order has not been delivered yet, on August 14, 2018, the mane item was itemized but till now my order was not delivered. My order has not been merged yet, I have not been able to answer it.

Sat, 25/08/2018 - 3:48pm — Tirtha SUTRADHAR (not verified)

Due to unavailability of KYC cas not received of item purchased

For long time Paytm KYC not received...that's why I have not received my cash back of purchasing 2 product....what is this?? First time I think that Paytm survice is good but now I think it is fully fake.....

Sat, 25/08/2018 - 10:33am — Anonymous (not verified)

Transferring money to Paytm help services

I have Paytm account. For 1,80,000.00₹ transaction,we need to pay tax for that or not . actually one person want to send to my account but he said I need to pay tax for that to Paytm helpservice, otherwise I will not get from Paytm helpservice..is it fraud or not plz tell me.

Fri, 24/08/2018 - 8:59am — Alok Kumar (not verified)

KYC centre

Sir mujhe Paytm eKYC Centre ki jarurat hai mere shop par daily 8-10 cashtomar ate h Paytm eKYC ke liye

Mon, 03/09/2018 - 6:16pm — Rishabh Pandey (not verified)

Can not login to my account

I am not able to login as I forgot my password & also not able to reset password as I have no balance in my mobile, as I have to recharge my account. I am not able contact customer care as ivr is saying that I must have registered no.. Kindly contact me Asap as I am irretated

Thu, 23/08/2018 - 6:23pm — deepak shukul (not verified)

Payment

I am unable to use Paytm for any payments

Wed, 22/08/2018 - 2:57pm — Sahab Singh (not verified)

Beans

I have play and win game the total beans in my account 130000 something they will show 0

Tue, 21/08/2018 - 5:57pm — Samir munshi (not verified)

Samir Munshi

Sir,i get a gift card that type of call came , from this number ,and told me rs 4999 u will shopping then you will get gift ,this and told me send money on this number

Sat, 18/08/2018 - 9:08pm — Pankaj gupta (not verified)

Kyc

I can not be kyc
Please help me

Tue, 28/08/2018 - 12:32pm — Gapal patwari (not verified)

My KYC is not complete please help me

incorrect

Tue, 28/08/2018 - 8:58am — Syed Javeed (not verified)

Kyc not register

Sun, 26/08/2018 - 2:50pm — Pawan chaudhary (not verified)

Kyc

Kyc krni h mujhe hmre pass koi nii kra rha h kyc

Sun, 26/08/2018 - 2:47pm — Subhendu das (not verified)

Kyc

Hello sir

Mare paytm ka kcy complete nahi hota
Hai

Sat, 25/08/2018 - 6:59pm — Pankaj (not verified)

Kyc

I’m 84 yrs old. I’m unable to do KYC as finger print has become very faint. So what is the alternative for doing KYC....

Sat, 18/08/2018 - 11:31am — MOHIT KUMAR SHARMA (not verified)

balance cut

Dear paytm.

I am mohit kumar sharma i will pay electricity bill
. My account balance is cut in
bill amount. BILL IS NOT PAID

Sat, 18/08/2018 - 9:27am — Parth shah (not verified)

Complain

I have not updated any gold balance still my two transaction are shown
1:is of 400 ruppes
2: is of 600 ruppes
What is this
Now I just want my balance back
And cancel the gold update
I have not update any gold balance and not paid for any balance still money is deducted and I have complain further for this mistake so tell me what to to do now and jus give ur customer care number to talk with ur member and tell me procedure to get my balance back

Fri, 17/08/2018 - 6:30pm — Deshraj Singh (not verified)

Mobile no. Chenge

My relaince sim not work OTP not given please halp to your chang my mobile no

Fri, 17/08/2018 - 2:29pm — Alok (not verified)

My Mobile number not working

Hi My mobile number was from AIRCEL company which is no more now. My paytm wallet had some money and I want to continue that account. But I am not able to as AIRCEL is no more. The KYC was done physically hence let me know how can I get my money and account activated.

Thanks
Alok
XXX1097509

Tue, 14/08/2018 - 3:57am — taher (not verified)