Paytm Customer Care No.

Updated on Friday, 27 September 2024 - 5:26pm

Organization:

Paytm

Toll free Number(s):

1800 120 130 (For Paytm Payment Bank)

All India Number(s):

0120-4456 456 (For Bank/Wallet/Payments,10am - 8pm)
0120-4880 880 (For Paytm Travel Tickets/Forex)

Website:

Official Website

Emails

care [at] paytm [dot] com (For Customer Support)
cybercell [at] paytm [dot] com (For Security Related Query)

Important link

Customer Support

Helpline Numbers

Helpline Number: 0120-38883888

Sr No.	Services	Contact No.
1	Bank, Wallet and Payments	0120-4456456
2	Movies, Events and Gold	0120-4728728
4	For Business Query	0120-4440440

Forgot Password

First call on 0120-4888488 from the phone number you are registered with on Paytm.
After language selection, press 1 to reset your password.
Reset Password .

Offices Address

Sr No.	Office	Contact No.
Regional
1	Mumbai	One 97 Communications Ltd, First Floor, Enterprise Centre, Domestic Airport, Vile Parle East, Mumbai - 400 099
2	Bangalore	One 97 Communications Ltd, The HUB, 3rd Floor, Sy No 8 and 8/2, Ambalipura Village, Varthur Hobli, Sarjapur Main Road Bangalore - 560103, Karnataka
3	Chennai	One 97 Communications Ltd, II Floor, Balammal Building, No 33, Burkit Road, T Nagar, Chennai - 600 017
Global
4	Bangladesh	One 97 Communications Bangladesh Private Limited, Apt-B/5, Level-5 (East -North Side), Bashati Dream, House # 3, Road # 20, Gulshan -1, Dhaka 1212
5	Dubai	One 97 Communications FZ-LLC 106, Building No 6, Dubai Outsource City, Dubai, UAE
6	Nigeria	One 97 Communications Nigeria Ltd, Adol House 15, CIPM Avenue, Alausa Ikeja, PO Box 4929, Lagos Nigeria
7	kolkata	One 97 Communications Ltd, 6th Floor, Eco Station, BP 07, Salt Lake, Sec-5, Kolkata-700091

Grievance Redressal For Customer

Level 1:

If you have any Query/Complaint, then you can contact 0120-5083345 or email at grievance-redressal_lending [at] paytm [dot] com .
You can also lodge your complaint online through NPCI Portal .

Level 2:

You can lodge your grievance for UPI Transaction, online through RBI Complaint Management System (CMS) Portal .
For any Query related to Fund Transfer, you can contact via National Electronic Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS) Portal .

Grievance Redressal For Insurance Policies

If you have any Query/Complaint regarding insurance claim related information, you can contact at the details given below:

Sr No.	Insurer	Contact No.	Email
1	Reliance General	18003009	rgicl [dot] services [at] relianceada [dot] com
2	ICICI Lombard	18002666	customersupport [at] icicilombard [dot] com
3	Tata AIG General	18002667780	customersupport [at] tataaig [dot] com
4	HDFC Life	18602679999	service [at] hdfclife [dot] com
5	Aditya Birla Health	18002707000	care [dot] healthinsurance [at] adityabirlacapital [dot] com
6	Aegon Life Insurance	18002099090	group [dot] care [at] aegonlife [dot] com
7	Star Health and Allied Insurance	18004252255, 18001024477	support [at] starhealth [dot] in
8	Future Generali Health	1800220233	fgcare [at] futuregenerali [dot] in

In case your Query is not resolved within 15 working days, then you can contact at 01204-789520.
If your Query is still not resolved, you can approach to the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI at the details given below:
Toll Free No.: 155255, 18004254732
Email: Complaints [at] irda [dot] gov [dot] in
You can also lodge your complaint online through Insurance Regulatory and Development Authority (IRDA)Portal .

Corporate Headquarter

One 97 Communications Ltd, One Skymark,
Floor No. 6th to 22nd, Tower-D, Plot No. H-10B,
Sector-98, Noida-201304
Contact No.: 0120-4770770
Fax: 0120- 4770771

Social Sites

Comments

Sat, 16/06/2018 - 10:50am — s. bhuvaneswari (not verified)

why my debit card bob is declined .

please check my debit card is ok. the bank told to contact the pay tm.

Sat, 16/06/2018 - 10:47am — s. bhuvaneswari (not verified)

why my debit card bob is declined .

my debit card has balance .no mistakes on my part, and the bank has replied that no mistakes on our part. so contact pay tm.

Mon, 25/06/2018 - 3:48pm — Manish kumar Richhariya (not verified)

Froud with me bu Paytm

My 3000thousand ru. Block by paytm . I will go to consumer form in rewa

Fri, 15/06/2018 - 8:47pm — Prafulla (not verified)

bank transfer issuse

i had transfer money to bank but till now i didnt got it on may 30 i had transfer amount 1250 to my bank from my wallet .

Fri, 15/06/2018 - 5:53pm — Sandeep Verma (not verified)

Incomplete transaction

Very worst service...I didn't get connected with the paytm customer care for my incomplete transaction with UPI

Thu, 14/06/2018 - 10:26pm — Omprakash Dhurve (not verified)

Refund my payment

My payment 120 deeduct my account but recharge not on my number please contact me

Thu, 14/06/2018 - 9:39pm — Harman (not verified)

refund Money

my balance dedicated from my bank account please refund my money 500

Thu, 14/06/2018 - 11:43am — Mahender Kumar (not verified)

Maine kal apne phone par home credits ki website se online payment ki jo ki nahi ho pai or mere debit card se payment deduct ho Gaye aap mujhe bataye ki mai payment kaise return le Sakta hoon pls its request

Wed, 13/06/2018 - 5:22pm — Anonymous (not verified)

Wrong item received.

I have bought a syska wireless Bluetooth headset but received a china made samsung false headset with no charger cable. this is a fraud case. i applied for the return option but the currier company reject it from taking return.
I lost my money. order placed on 4th june 2018, received on 12th june 2018. What should i do?

Wed, 13/06/2018 - 6:31am — Santosh kumar (not verified)

Regarding

I have order many poko pants 2 times and it's cost is 699 and 699 during payment it shows failed but u can deducted my money when I call to customer care she told me I will return your money with in 14 days of working but I can't receive my money up-to now.

Tue, 12/06/2018 - 10:34pm — Praveen (not verified)

I unable to connect number which your given in forgot password

Dear sir
I unable to reset my passward because your number as given in forgot pasward option are busy when i try to connect call from 4 days.so kindly reolve imediate and suggest how i reset my password.

Tue, 19/06/2018 - 12:48pm — Umesh (not verified)

Unable to login or reset password

R/sir
Last few days I don't able to reset my password from my number and your phone number is not meet from my contact number kindly help me I not able to reset my password and not login my account so please do something about that
Thanks

Thu, 21/06/2018 - 2:52pm — G N Sheeli (not verified)

Rest of password

Dear sir,
I forgot my paytm login password and I am not able to reset it kindly help to rest it.

Tue, 12/06/2018 - 1:32pm — Anonymousvikram (not verified)

bad Service mera oder kal

bad Service
mera oder kal cancelled ho gya Abhi tk uska Refund nhi hua h

Tue, 12/06/2018 - 12:05pm — Anonymous (not verified)

Related to using paytm account by foreign students

Kindly reply me how can out side India students can use pay tm. kindly send us customer care executive number

Mon, 11/06/2018 - 2:03pm — Prashant (not verified)

Money Reversal

I did 2 recharge both were not successful one was 219 and other was 149. 149 I got back in account but 219 I did not receive. Kindly check.

Sun, 10/06/2018 - 7:36am — ANKIT KASHYAP (not verified)

paytm

paytm order failed

Fri, 15/06/2018 - 11:38am — Yogs Msrs (not verified)

Hi

Very bad paytm experiences i ll try 3days in call for costmer care evry time sat busy busy wht its fake y wht
I oder shooes thats nots goodi ll return but
My amount did tn came
Wht sir
Patym is more money in come in our india thats was neglet for costmer

Sat, 09/06/2018 - 4:11pm — Sunil Kumar agrawal (not verified)

For refund

I bought a glass but I gate it damage at resaveing time so I return it from Paytm app 07/06/2018 but yet now not pick up....

Sat, 09/06/2018 - 2:05pm — Anonymous (not verified)

DTH recharge pending

I done my dtg recharge but payment confirmation waiting please pay refund immediately

Sat, 09/06/2018 - 12:52pm — Amanpreet (not verified)

I order a copper bottle from

I order a copper bottle from paytm on 9/6/2018 with amount Rs.399 but in my orderlist i can't see this order whereas money from my account is already deducted. I called on your customer care no. 011-xxx-6677 but your employees cut my phone purposely without listening my issue. Please sort my problem as soon as possible.

Fri, 08/06/2018 - 12:54am — Saujanya Myneni (not verified)

Regarding money transfer

I did paytm money transfer to Apollo pharmacy but they didn't get the money. For me money got deducted from paytm wallet but not to b seen in their account. N I paid again cash directly.

Wed, 06/06/2018 - 2:03pm — Ravindra (not verified)

About electricity bill

I have paid electricity bill before 1 day but still not completely paid my bill in Paytm show under process also I have try to call customer care but call not connect ., what the hell are you service Paytm

Wed, 06/06/2018 - 12:58pm — Gopi Yasam (not verified)

Laptop

I am booked laptop in paytm.but accidentally that was cancelled.so that was why reached that product to me.

Wed, 06/06/2018 - 11:29am — Ved Prakash (not verified)

For refund

I have recharged my Tata sky from paytm of RS 199. A message of failed transaction received but amount is not credited in my account.
Bad service

Sun, 17/06/2018 - 10:18am — Shalini (not verified)

Amount Refund

I had ordered a watch but I cancelled it again, I received a message that your amount will refund with in two days but my amount is not yet refunded.To which number I should contact plz suggest me

Wed, 06/06/2018 - 8:08am — Ram reddy (not verified)

In ads u are showing there is

In ads u are showing there is no transaction fee to transfer money to bank accounts but coming to reality u are charging fee on money transfer to bank accounts from wallets why are r u doing this can u give me an explanation

Tue, 05/06/2018 - 10:07pm — Abhishek Kumar Soni (not verified)

I unable to reset passward by number as given in forgot passowd

Dear team
I unable to reset my passward by your number as given in forgot pasward option your all number are showing wrong when i try to connect call.

Password reset process is very poor please reolve imediate and suggest how i reset my password

Sun, 17/06/2018 - 3:11pm — Pranay (not verified)

Unable to login to payment

Kindly send link to reset password and create new password

Tue, 05/06/2018 - 9:44pm — Shashank kamble (not verified)

Payment refund

I have idea 199 recharge will be paytm but recharge is not successfully but payment will be done......plz refund me payment plz

Sat, 02/06/2018 - 9:29pm — Amit gupta (not verified)

Complain

My paytm kyc is not done
M many time visit paytm store but they say call customer care but customer care not respond

Fri, 06/07/2018 - 1:41pm — Tarah en Sharms (not verified)

My account is password

paytm my password and acount id blok
M many time visit paytm customer but they say call customer care but customer care not respond

Sat, 02/06/2018 - 12:55pm — Amit (not verified)

Sending money are pendind .....very and failed upi transaction

Very Bad survice...paytm..
Call not connected to custmer or not proper guid

I send money to some one by upi transaction are pending
Some time its failed
I done my kyc then after why i seen this problems

Please sortout this problems
My money are pending

Thu, 07/06/2018 - 1:26pm — Pranav ratqn singh (not verified)

Payment pending solveution plz

Plz sir payment 3june2018 2:00pm se panding me h ye kab tak clear hoga or cancle vi nhi ho rha h kya issue h plz madam nd sir plz solve in my issue

Fri, 01/06/2018 - 1:59pm — Anonymous (not verified)

my dish TV recharge is

my dish TV recharge is failed mobile recharge failed199+20+20=229 and money deducted from bank PLC return the money

Thu, 31/05/2018 - 7:09pm — Rahul Sonkar (not verified)

For refund

Their is a refund initiation by jio on 15 may of 1098rs... Bt no amount shows in Paytm wallet, or associated account

Mon, 28/05/2018 - 10:33am — vedprakash (not verified)

refund my payment

Comments
Mon, 27/05/2018 - 5:26pm — vedprakash (not verified)
Recharge failed three time

I have recharge my Two Vodafone number three times , recharge failed again and again and my balance dedicated from my account please refund my payment

Mon, 21/05/2018 - 7:26am — Vikas nama (not verified)