Paytm Customer Care No.

Updated on Friday, 27 September 2024 - 5:26pm

Organization:

Paytm

Toll free Number(s):

1800 120 130 (For Paytm Payment Bank)

All India Number(s):

0120-4456 456 (For Bank/Wallet/Payments,10am - 8pm)
0120-4880 880 (For Paytm Travel Tickets/Forex)

Website:

Official Website

Emails

care [at] paytm [dot] com (For Customer Support)
cybercell [at] paytm [dot] com (For Security Related Query)

Important link

Customer Support

Helpline Numbers

Helpline Number: 0120-38883888

Sr No.	Services	Contact No.
1	Bank, Wallet and Payments	0120-4456456
2	Movies, Events and Gold	0120-4728728
4	For Business Query	0120-4440440

Forgot Password

First call on 0120-4888488 from the phone number you are registered with on Paytm.
After language selection, press 1 to reset your password.
Reset Password .

Offices Address

Sr No.	Office	Contact No.
Regional
1	Mumbai	One 97 Communications Ltd, First Floor, Enterprise Centre, Domestic Airport, Vile Parle East, Mumbai - 400 099
2	Bangalore	One 97 Communications Ltd, The HUB, 3rd Floor, Sy No 8 and 8/2, Ambalipura Village, Varthur Hobli, Sarjapur Main Road Bangalore - 560103, Karnataka
3	Chennai	One 97 Communications Ltd, II Floor, Balammal Building, No 33, Burkit Road, T Nagar, Chennai - 600 017
Global
4	Bangladesh	One 97 Communications Bangladesh Private Limited, Apt-B/5, Level-5 (East -North Side), Bashati Dream, House # 3, Road # 20, Gulshan -1, Dhaka 1212
5	Dubai	One 97 Communications FZ-LLC 106, Building No 6, Dubai Outsource City, Dubai, UAE
6	Nigeria	One 97 Communications Nigeria Ltd, Adol House 15, CIPM Avenue, Alausa Ikeja, PO Box 4929, Lagos Nigeria
7	kolkata	One 97 Communications Ltd, 6th Floor, Eco Station, BP 07, Salt Lake, Sec-5, Kolkata-700091

Grievance Redressal For Customer

Level 1:

If you have any Query/Complaint, then you can contact 0120-5083345 or email at grievance-redressal_lending [at] paytm [dot] com .
You can also lodge your complaint online through NPCI Portal .

Level 2:

You can lodge your grievance for UPI Transaction, online through RBI Complaint Management System (CMS) Portal .
For any Query related to Fund Transfer, you can contact via National Electronic Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS) Portal .

Grievance Redressal For Insurance Policies

If you have any Query/Complaint regarding insurance claim related information, you can contact at the details given below:

Sr No.	Insurer	Contact No.	Email
1	Reliance General	18003009	rgicl [dot] services [at] relianceada [dot] com
2	ICICI Lombard	18002666	customersupport [at] icicilombard [dot] com
3	Tata AIG General	18002667780	customersupport [at] tataaig [dot] com
4	HDFC Life	18602679999	service [at] hdfclife [dot] com
5	Aditya Birla Health	18002707000	care [dot] healthinsurance [at] adityabirlacapital [dot] com
6	Aegon Life Insurance	18002099090	group [dot] care [at] aegonlife [dot] com
7	Star Health and Allied Insurance	18004252255, 18001024477	support [at] starhealth [dot] in
8	Future Generali Health	1800220233	fgcare [at] futuregenerali [dot] in

In case your Query is not resolved within 15 working days, then you can contact at 01204-789520.
If your Query is still not resolved, you can approach to the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI at the details given below:
Toll Free No.: 155255, 18004254732
Email: Complaints [at] irda [dot] gov [dot] in
You can also lodge your complaint online through Insurance Regulatory and Development Authority (IRDA)Portal .

Corporate Headquarter

One 97 Communications Ltd, One Skymark,
Floor No. 6th to 22nd, Tower-D, Plot No. H-10B,
Sector-98, Noida-201304
Contact No.: 0120-4770770
Fax: 0120- 4770771

Social Sites

Comments

Sun, 22/07/2018 - 12:35am — Sachin gajanan Waghmare (not verified)

Kyc not dun

I m visit paytm stor again n again but he was telling me server down has paytm. So pls help me i must need kyc ragister. And countine shoping......

Wed, 15/08/2018 - 12:18pm — MUNSHIRAM vishwarma (not verified)

I am getting cashback on paytm

Iwana cash back refund money in my wallet but I don't receive any cash back because my much is not haveing benifits

Thu, 19/07/2018 - 5:25pm — Sadanand Kumar singh (not verified)

Complain

I have recharge my metro smart card rs 200 amount deducted from my account bt card not recharged and amount not credited in my account very poor service

Thu, 19/07/2018 - 11:39am — vijay pund (not verified)

payment not yet received to my ac

Dear Team
i have made transaction of rs 2300/- on 12/07/2018 my ac was debited but the other ac has not received the same amt.In 2 to 3 working days the same amt should be cr. to my ac but still it is not credited so look in the issue on urgent basis and refund the amt as urgent as possible

thanking you
vijay pund

Wed, 18/07/2018 - 10:30pm — Pramod Turerao (not verified)

Cash back not recived

Cash back not recived. Paytm balance shows 00.00

Sun, 29/07/2018 - 12:17pm — Kanu magotra (not verified)

Refund

No refunds and no cash back

Thu, 02/08/2018 - 7:09am — Maneesh Kumar (not verified)

Money not refund my account

Sir mene 3 order cancel kiye the mujhe mera pesa refund nhi hua plz help me

Thu, 26/07/2018 - 4:24pm — khushi (not verified)

Cash back not recieved

I was ordered a product with 199 cash back (product price 199 & delivery charge 45). Total I have paid 244/-. But the product was damaged so I have returned it the next day itself. after 3-4 days I got 45 rs. in my account. But still 199/- cash back not received. Please refund my amount in my account with ID (xxxxxx2100).

Tue, 24/07/2018 - 10:19am — Shubham rajput (not verified)

No refund my cancellation payment and shopping cashback

My name shubham rajput sir mene 2lunch box order kiye 1 turrant cancel kr diya or 2nd waala order mere cancel kiya tha mere dono k paise refund nahi huye Jo order kiya WO 100% cash back that pls

Wed, 18/07/2018 - 5:16pm — RAMAWATAR YADAV (not verified)

CASH BACK ISSUE

Dear Sir/Mam

I am deposit trough paytm postpaid bill payment 4 time above 500 rs as per my 400 cash back offer but i am not found any cash back plz reply

Mon, 30/07/2018 - 1:07pm — Rajendra (not verified)

Cash Back Issue

when I did my KYC documents that time I have received one SMS from paytm.com cash will be showing few days in your account, but still, I haven't received cash back in my paytm account. So please help this.

Tue, 17/07/2018 - 6:07pm — Laxman (not verified)

My order cash back no refund

Sir mene sandal order kiya tha us par 200rs ka cash back tha lekin mera cash back nahi aaya

Tue, 17/07/2018 - 1:36pm — Pavan javali (not verified)

Not able to transfer money to my wallet.

Sir, I have registered in paytm but I cannot use it as I am not been able to transfer some money to the paytm wallet. It's showing as error form past 3 weeks. I have not been able to complete my kyc also, even for this an error is showing when I have given the document proof required by u. I am also not been able to talk to any of ur agents regarding this issue. Service is really bad, sorry to say. Instead of making user friendly it's becoming complicated to me. Requesting you to plz sort my issue as soon as possible,
Regards,
Pavan javali
Advocate

Tue, 17/07/2018 - 12:48pm — Anonymous (not verified)

refund my payment

Sir kal maine paytm se dusre bank account me paise transfer kiye but mere account se paise cut gaye aur jisko paise bheje usake account me paise nhi aye.. Plz sir solve the problem..

Sat, 14/07/2018 - 10:53am — Anonymous (not verified)

Problem regarding resetting password

Sir I'm trying to call you since a long time for resetting my password but the it's coming busy.. kindly look to it as it's very important. I have complaint many times regarding this but no answer has been given.

Mon, 30/07/2018 - 3:33pm — Sagar (not verified)

Password mising

Passward misi g

Wed, 25/07/2018 - 8:59pm — lakhveer singh (not verified)

reset password

Sun, 22/07/2018 - 7:44pm — Amit (not verified)

Reset password

Link to reset password not getting because number given for calls not connected ..paytm team members also couldn't solve my problem ..what shud I do

Sat, 14/07/2018 - 1:36am — Premchand kumar (not verified)

Paytm wallet added money isue

Mai wallet me Rs.600 add kar rha tha but add hua nhi lekin account se Paisa debit ho gya hai or paisa wallet me add nhi hua failed likh diya.

Fri, 13/07/2018 - 8:50pm — AnonymousKamran saudagar (not verified)

Plz refund my balance

I have recharge 2 time for dish tv but recharge is not success and my balance detuct plz refund me

Fri, 13/07/2018 - 9:27am — Anonymous (not verified)

Password Reset problem

Link to reset password not getting because number given for calls not connected ....what should I do

Mon, 09/07/2018 - 5:20pm — Manish yadav (not verified)

Password reset link send

Mera password miss ho gya hai. ..
New password bnane ke liye link send kar dijiye ...customer service ka no ni lagta hai..

Sun, 08/07/2018 - 5:09pm — Ritu Rao (not verified)

By my debit card amt has been credited through paytm

Someone has credited money by giving me wrong information through paytm by debit card

Sun, 08/07/2018 - 1:40pm — gopiraj ganjeer (not verified)

problem password reset

i try to make call you for reset my password but call did not connected so iface lots of problem due to stop of my paytym account so plz help me as soon as possible. and send me a password reset link in my no. or email.

Sun, 22/07/2018 - 12:11pm — Shrimant ade (not verified)

Password reset

D not reset my password

Thu, 05/07/2018 - 12:02pm — MD.MAKKI (not verified)

Paytm

Kal 04/07/2018 ko 08:13 Pm ko Maine Rs.350 paid kiya lekin Mujhe success dikha Raha lekin jis no par transfer kiye use failed dikha than hai kiun

Wed, 04/07/2018 - 9:52pm — Jeelani (not verified)

Mobile number change after order placed

I have placed two order on paytm mall now i want to change my mobile number on placed order.
I have called several time but customer care didnot response my call. Plese suggest me now what i do

Wed, 04/07/2018 - 6:35pm — Ankit (not verified)

Payment issu

Bank payment issu recharg not issu

Thu, 19/07/2018 - 7:22pm — Manoj (not verified)

Super cashback not apply

I pay 490 my idea postpaid mobile bill but not active super cashback offer

Wed, 04/07/2018 - 12:52pm — Akash banarji (not verified)

Caseback

Maine apne paytm se lucky70 coupan code ka isstemal kiya but mujhe abhi tak casebake nhi mila 24ghante se jayda ho gaye likha hua tha 24hour ke bad casebake mil jayega but mila nhi qq

Sat, 07/07/2018 - 7:57am — rohit yadav (not verified)

caseback problem

Maine movie ticket book kiya or cupoon cord use Kiya movie100 caseback nhi aaye

Tue, 03/07/2018 - 10:10pm — Malkit Singh (not verified)

Delivery&Wrong Docket Number

You give me wrong Awb number My order placed 9 june and expected delivery 24 june But my parcel nothing delivered to me

Tue, 03/07/2018 - 5:49pm — Anonymous (not verified)

Cashback not

Cashback not received
Submitted by Anonymous (not verified) on Mon, 02/07/2018 - 4:01pm.
I have completed 10pe100 upi transaction offer 2 times. It has been 2days that I completed the transaction but still I didn't get the cashback in my

Tue, 03/07/2018 - 3:13am — Anonymous (not verified)

have recharged my Tata sky

have recharged my Tata sky from paytm of RS 1aa. A message of failed transaction received but amount is not credited in my account.
Bad service

Sun, 05/08/2018 - 3:55pm — Anonymous (not verified)

Refund not received

Please refund the money which you have charged from my Ac
This is the second time total amount which the pay Tm have charged from me is 149+54 rs service seems to be very good but there is dark side scam

Mon, 02/07/2018 - 4:29pm — DIGJENDRA SINGH (not verified)

Password link dialing number not connected

Link to reset password not getting because number given for calls not connected ..paytm team members also couldn't solve my problem ..what shud I do

Thu, 12/07/2018 - 4:30pm — Balaji Tukaram Akkangire (not verified)

Password Forget

My Password is Forget my new password is link send

Fri, 06/07/2018 - 6:19pm — Vivek gajjar (not verified)

Paytm login

My account is not open,
My password is forget,
So plz help me....
My BSNL number is not calling costmoar care....

Fri, 27/07/2018 - 2:46pm — Dattatray memane (not verified)

Passward issue

My account is not open,
My password is forget,
So plz help me....
My idea number is not calling costmoar care....

Tue, 03/07/2018 - 5:21pm — Anonymous (not verified)

RESETTING PASSWORD

i try to make call you for reset my password but call did not connected so i face lots of problem due to stop of my paytym account so plz help me as soon as possible.
Thnks regards
sharanjit singh

Wed, 18/07/2018 - 3:47pm — Asghar Ali (not verified)

My Paytm is not working

After KYC verification by your officer the Paytm is not working.

Wed, 11/07/2018 - 6:13pm — Swamynidu (not verified)

Resetting password

Sir,i forgot my password.so i try to make call you for reset my password but call did not connected so i face lots of problem due to stop of my paytym account so plz help me as soon as possible.

Mon, 02/07/2018 - 4:01pm — Anonymous (not verified)

Cashback not received

I have completed 10pe100 upi transaction offer 2 times. It has been 2days that I completed the transaction but still I didn't get the cashback in my wallet

Wed, 04/07/2018 - 3:47pm — Mehul desai (not verified)

Did not cash back

I didn't get the cashback in my wallet

Tue, 03/07/2018 - 9:26pm — Sukhnandan chaubey (not verified)

Cash back related

Sir
I have complicated mobile recharge and use promo code. Paytumfun.. But after 24 hour I did not receive cash back. Please help me

Tue, 03/07/2018 - 1:59pm — Romi singh gandhi (not verified)

Cash not received

Cash back not received

Mon, 02/07/2018 - 11:02am — Anonymous (not verified)

Recharge not done

I was recharge on some number but the recharge is not done.
Kindly suggest mi for the same.

Wed, 04/07/2018 - 6:37pm — Ankit (not verified)

Payment issu

Payment not refund
5 day

Sat, 30/06/2018 - 11:26pm — Kamlesh Kumar (not verified)

Non receipt of transfer amount

Sir aaj 30 jun 18 ko maine Rs 10000 ka UPI transaction kiya. account se paisa kat gaya magar jis account me bhejna that waha credit nahi hua hai sir please resolve kijiye aur amount account me bhej. Thanks

Sat, 30/06/2018 - 2:21pm — Devendra kumar verma (not verified)

KYC Update Problem

No anyone come for update my Aadhaar and KYC and I can't transfer my money and received

Sat, 14/07/2018 - 3:47pm — Priyanka sinha (not verified)

Kyc complet nahi hone ke bare mei.

Sir mera kyc complet nahi hi raha pls. Help me

Thu, 12/07/2018 - 9:40am — Shivam Verma (not verified)

Help

My KYC not done

Tue, 03/07/2018 - 4:07pm — Vishal vitthal shrangare (not verified)

Kyc

KYC problem

Tue, 17/09/2019 - 2:13am — Md afroz Khan (not verified)

Kyc change

Mera aadhar card ki kyc kisi aur ke number ki hue hai mujhe woh band krwana hai aur mere number pe krwana hai kyc

Wed, 18/07/2018 - 11:39am — J.naveen sai (not verified)

KYc

KYC is problem for me its not taking my name

Fri, 29/06/2018 - 11:24am — sosa kumar (not verified)

upi transfer

28 june ko paytm upi ke madhyam se paisa maine apne phone pe acount me transfer kiya transfer succsesful bata raha but paisa not riceve my phone pe acount
castomer care me call karne par call ko hold pe dal diya ja raha hai
sar ji care me call karte karte 95 supis khatm ho gata par ek bar bhi koi receve nahi kiya
ab ham kya kare koi solyusan bataiye sar .
please help me

Wed, 27/06/2018 - 7:52am — Anonymous (not verified)

Cashback not received

I am not happy this service my cashback not received.am already use upi 7 time . amount 5000 more but not cashback re-found

Tue, 26/06/2018 - 4:50pm — ADITYA SINGH (not verified)

Unable to login to Paytm account

Dear Customer care,
I was an active member of PayTM till Jannuary 2018 and also i was asked to fill in my KYC but i am not able to login since i sent the KYC details and i am unable to use my payTM wallet since then please let me know the solution as i have tried multiple times to update my PayTM KYC details but with no favorable response please let me know how i can get reconnected to my PayTM account.
Thanks
Aditya Singh

Tue, 26/06/2018 - 9:33am — NITI SHANKER SHARMA (not verified)

cannot add money to paytm

Cannot add money to paytm. Requested for KYC. No one comes to verify after repeated requests.

Mon, 25/06/2018 - 8:13pm — Akash dhus (not verified)

Worse service ever

I have canclled my order on paytm mall but still i didnt get my money back now its 3rd day
And from 3 days i have tried to call to the customer care but my call didnt ans by anyone . Always it says that our excective are busy with another custer .

Mon, 25/06/2018 - 4:37pm — siza naiyar (not verified)

Poor responce

I have seen an advertisement on television then only thought that I should go with it.But since when I downloaded this app it became headaque for me, I haven't seen such a crap app in my life. Despite attempting 100 of times to linc up this worst app with my bank account, everytim getting failure nor KYC is being approved.

Mon, 25/06/2018 - 12:03pm — Kakarla Balakrishna (not verified)

Recharge

Recharge not came to the respectI've mobile

Mon, 25/06/2018 - 9:52am — Manamani rai (not verified)

My order not delivers .

Please help I booked purse but not delivered and customer say that I return and I also not received money ..It's a faud...Product v deliver nai kiya paise v le.liye ..Bol rhe hai e kuch nai kr skta ab

Fri, 06/07/2018 - 11:14pm — Jagdish patil (not verified)

Money return

Sandal book ki thi order cancel hua or paise return nahi mile

Fri, 29/06/2018 - 5:40pm — Jayesh Vaghela (not verified)

Order not delivered

My order not delivered my address.
Return to deliver my order my address.

Sun, 24/06/2018 - 11:49am — JitendraAnonymous (not verified)

Placing orders

I have ordered some productes and cancelled 2-3 products after recieving due low quality.
Then from last 6 months my paytm account has been flagged. I am not able to order any item through paytm.

Sun, 24/06/2018 - 9:27am — Gurpreet Singh (not verified)

Money deducted but not send to other

Today I sent 10,000 RS @paytm to @upi money not send but deducted,plz refund

Mon, 16/07/2018 - 10:11pm — Dharajiya Vipul (not verified)

Money not add

Money deducted but not add my bank account

Sat, 23/06/2018 - 8:58pm — Iqrar Ahmad (not verified)

Not cash back refund

I am not satisfiedfy this service

Fri, 22/06/2018 - 3:01pm — chandu (not verified)

Ear phones metal

Dear paytm customer care iam buyied metal ear phones i have not liked thats product hence returned item but money not added my paytm wallet Solved this problem

Sun, 29/07/2018 - 11:15am — CHITRANJAN SINGH (not verified)

Only Inquire

I also face same problem bro.
your money is refund..??
If yes...What's the way to get money refund..plz yaar help me.

Thu, 21/06/2018 - 4:08pm — JAYKISHAN (not verified)

NO CASH RECIVIE

NO CASH RECIVIDE

Thu, 21/06/2018 - 3:25pm — Vamsi (not verified)

Received fake head cap don't buy online products in paytm

Worst paytm

Thu, 21/06/2018 - 1:08pm — R K Maheshwari (not verified)

Unable to reset password from my MTNL mobile number

R/sir
Last few days I don't able to reset my password. Your phone number is not meet from my number . Kindly help me I not able to reset my password and not login my account so please do something about that
Thanks

Fri, 29/06/2018 - 9:09pm — Chandu GALIBOINA (not verified)

Reset my password

Tue, 03/07/2018 - 7:34pm — Md subhan khairullah (not verified)

Forget my paytm password

I have try paytm app not working

Fri, 29/06/2018 - 2:42pm — Sanjay khiyani (not verified)

My bsnl number is not conacting castumar care

My paytam password is missing please help me my bsnl number is not conacting customer care service please help me soon

Thu, 28/06/2018 - 10:56am — ARSHAD JAMAL SIDDIQUI (not verified)

not able to rest password. call not connecting to given phone no

please help

Tue, 26/06/2018 - 4:42pm — RUBAVATHI (not verified)

Unable to reset password

Last few days I don't able to reset my password. Your Number was not able to call from my number (BSNL Number ). Kindly help me I not able to reset my password and not login my account so please do something about that

Tue, 24/07/2018 - 6:31pm — Naren (not verified)

Paytm customer care number

Paytm customer care number will not connect from BSNl, you need to talk to bsnl customer care they will give you a another number to contact paytm guys.

Fri, 13/07/2018 - 5:05pm — Nihal akshay (not verified)

Unable to reset password

I'm using BSNL sim. In this call a not connecting to Paytm customer care.plz help me to resolve the problem

Thu, 21/06/2018 - 12:07pm — Abhishek kumar (not verified)

Cashback not received

I recharged my Airtel number and apply promo code on 19/6/2018 but cashback is not received yet

Wed, 20/06/2018 - 11:38pm — VB Bansal (not verified)

Poor Governance of Paytm

Despite sending my scanned copy of Adhar Card as KYC as per your requirement, Iam unable to carry out my fin.transactions on Paytm. It is constantly asking my KYC
Why the updation of my KYC sent has not been taken on Paytm Record.

Tue, 26/06/2018 - 1:56pm — Poonam kumari (not verified)

Unable to link KYC to my paytm account after trying a lot

Before also i had given my KYC but still paytm has not taken it and now always asking to link KYC due to which Im unable to transfer 5000 to mine as well as others account please help me. Dont provide bad customer care service.

Wed, 20/06/2018 - 1:52am — Rohit rawal (not verified)

Amount debited from bank bt to added to Paytm wallet

My 650 has debit frm my bank ac bt not added to wallet n I m calling Customer care from mrng bt no one is receiving the call only it say that ur call in on hold....plzzz me n slove my prbl as soon as possible..I want my money back in my ac...plzzz help

Fri, 22/06/2018 - 9:47am — Ambuj kumar mishra (not verified)